国内知名联合参考咨询系统的比较研究

论文以目前国内较为知名的联合参考咨询网"联合参考咨询网"、"网上联合知识导航站"、"NSTL参考咨询系统"、"全国图书馆信息咨询协作网"为例进行分析,通过对四个系统在基础建设、资源特色、服务情况等方面的比较分析,尝试理清国内联合参考咨询系统的发展现状,并针对发展中存在的问题提出建议     

Reflections on Growing Up:

Maureen D. Pastine's "Introduction" to The Reference Librarian No. 24, 1989 remains as relevant today as it was in 1989. Her additional commentary updates the 1989 "Introduction" and inspires and challenges readers to continue to explore library user education. The "Suggested Readings" enhance the bibliographies offered by the other contributiors to this volume.     

EARS: Electronic Access to Reference Service

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library's electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology.     

Strengthening the Foundation for Information Literacy in an Academic Library

The relationship between the library and the information literacy movement is acknowledged, and a further delineation of responsibility at the academic reference service level is examined. Reference librarians' perspective enables them to serve as "information advisors," fostering students' development of information storage and retrieval, this role becomes increasingly important. The need for students to emerge as independent learners is crucial at this stage in their lives. Information literacy abilities are discussed as a by-product of general reference functions. Reference librarians are urged to encourage the growth of these abilities by stimulating students' understanding of critical thinking.     

著者和编者都应重视文后参考文献的著录

参考文献是研究论著的重要组成部分,但参考文献著录错误非常普遍,有的可高达93．69％。结合《中华医学图书情报杂志》2002年自引中的错误分析了引起著录错误的原因,并提出了避免参考文献著录错误的对策。     

EARS: Electronic Access to Reference Service.

Electronic Access to Reference Service (EARS) is a front end to the Health Sciences Library''s electronic mail system, with links to the online public catalog. EARS, which became operational in September 1984, is accessed by users at remote sites with either a terminal or microcomputer. It is menu-driven, allowing users to request: a computerized literature search, reference information, a photocopy of a journal article, or a book. This paper traces the history of EARS and discusses its use, its impact on library staff and services, and factors that influence the diffusion of new technology.     

基于生态位的参考咨询联盟发展战略研究

以参考咨询联盟生态位为基本研究对象,从其“态”“势”两方面的综合给出参考咨询生态位的属性、维度模型,并根据生态位演变遵循的Logistic规律,阐述基于生态位理论的参考咨询联盟形成机理,最后从7个方面对参考咨询联盟的发展给出生态位发展策略。     

浅谈我校图书馆与院系资料室的联网

随着知识经济时代的到来,社会对高素质综合性人才的需求越来越迫切,为了适应我校教学科研工作的发展,我校图书馆与各院系资料室已正式联网。目前,图书馆与各院系资料同系统的信息服务网络已合作协调成为一个整体,使我校资源共建、共享及"扩充"馆藏得以实现,同时,在共享中将会真正达到整合我校文化资源并使之再现辉煌的目的。     

INTERNET RESOURCES

Abstract

AT THE DESK OR ONLINE: REFERENCE TRAINING, MEASUREMENTS, AND GUIDELINES

RUSA Professional Tools: Reference Guidelines http://www.ala.org/ala/rusa/rusaprotools/referenceguide/referenceguidelines.htm. Reviewed by Penny Scott

RUSA Professional Tools: Guidelines for Implementing and Maintaining

Virtual Reference Services http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm. Reviewed by Susanne Markgren. Program http://www.arl.org/stats/ by Dawn Lowe-Wincentsen.

Digital Reference Services Bibliography http://www.lis.uiuc.edu/～b-sloan/digiref.html. Reviewed by Susanne Markgren.

Digital Reference Education Initiative http://drei.syr.edu/index.cfm. Reviewed by Lydia Eato Harris.

Ohio Reference Excellence (ORE on the Web) http://www.olc.org/Ore/index.html. Reviewed by Dawn Eckenrode.

Library Staff Competencies http://www.librarysupportstaff.com/4competency.html. Reviewed by Beth Thomsett-Scott

Association of Research Libraries Statistics and Measurement

Research Methods Knowledge Base http://www.socialresearchmethods.net/kb/. Reviewed by Barbara Burd.     

Library Instruction in the Digital Age

ABSTRACT

Updating her 2003 article in Reference Services Review (“The Future of Reference: Get Real!” Reference Services Review 3(1), 2003, 39–42, DOI: 10.1108/00907320310460898), the author emphasizes the need to get a good sense of what one's users’ priorities are, concentrating efforts on successful tools researchers will actually use; responding to changes that have taken place in research and scholarship; devising instruction for use in actual environments, spaces, and timeframes; focusing on local user needs; and working to influence user-centered design of library online systems.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 301–308, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556948.     

Emotional Labor in the Academic Library: When Being Friendly Feels Like Work

Although the Guidelines for Behavioral Performance of Reference and Information Services Providers recommend that librarians “welcome the patrons and place them at ease … [and] make the patrons feel comfortable in a situation which may be perceived as intimidating, risky, confusing or overwhelming” (Reference and User Services Association, 2004 Reference and User Services Association.2004Guidelines for behavioral performance of reference and information services providers. http://http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral (http://http://www.ala.org/rusa/resources/guidelines/guidelinesbehavioral)  [Google Scholar]), our literature provides little exploration of welcoming behavior. To fill this gap, we introduce the concept of emotional labor to the library context, presenting a qualitative analysis of librarians' experiences. In addition, we offer recommendations to help librarians manage the emotional aspects of work and discuss implications of librarianship's changing emotional demands.     

African-American Reference Books and the Reviewing Media

African-American reference books are often subject to exclusionary book reviewing practices. A sampling of 148 African-American reference titles published between 1980 and 1990 was selected from Nathaniel Davis' Afro-American Reference (1985), Rosemary M. Stevenson's Index to Afro-American Reference Resources (1987), and the "Current Bibliography" series compiled by the author for the Black American Literature Forum (1986-1991). Reviews of these materials were analyzed for recommendation statements, evaluative content, coverage of titles in the subject field, and duplication between reviewing media. These findings are compared to simliar studies to provide a theoretical context for analysis of criteria used by reviewers.     

中国近代图书馆参考咨询活动之研究

自1876年格林提出参考咨询倡议后,1891年正式出现“参考工作”这一专业术语。中国近现代的参考咨询是由康有为倡导的,在“新图书馆运动”中开始真正意义上的起步。我国最早开展参考咨询的是清华大学图书馆。在理论研讨上,刘国钧先生、李钟履先生和李小缘先生可说是代表。     

研究主题的知识流动测度及其实证分析——以H指数研究为例

[目的/意义] 通过量化计量指标对研究主题的知识扩散进行测度与分析,客观地展现研究主题所包含的知识单元的扩散路径及其扩散规律。[方法/过程] 以Web of Science（SCI-E&SSCI）数据库核心合集为数据来源,通过被引参考文献检索方法,以J.E. Hirsch 2005年首次提出H指数概念的文献为被引文献,检索2005-2015间引用该文献的施引文献,得到样本数据。借助信息可视化分析工具CiteSpace分别进行关键词共现与文献共被引分析。将分析结果通过本文所提出的双阶知识扩散度指标Q算法进行计算,得到指标Q量变情况,并进一步分析H指数研究领域的演化扩散状况。[结果/结论] H指数研究主题的知识扩散的相关性随着流动阶层的增加而降低;H指数研究主题一、二阶知识扩散文献的主要研究方向不同,二阶文献更侧重于应用领域的拓展,这也是该研究邻域知识流动的新增长点;通过对H指数研究主题的分析,证明了本文所提出的双阶知识扩散度指标Q的准确性及科学性。     

Two Levels of Reference Service in a Municipal Reference Library

Chicago's Municipal Reference Library (MRL) is a busy governmental library which serves a two-fold public: it serves city employees (approximately 36,000 of them) as a special library and the public as a reference library. This creates problems for the reference librarian: remembering who receives which services, often "switching gears" while working under severe time constraints and with demanding patrons. Other problems arising from this dichotomy are discussed, special MRL resources and publications are described, and examples of some actual questions are included.     

后学之津梁诗家之宝筏——论《诗韵合璧》的文献价值及诗学功能

清人汤文璐所编的《诗韵合璧》是近代最富影响的旧体诗写作辅助工具书。该书不仅汇辑了《词林典腋》《诗腋》《虚字韵薮》等多种书籍,而且还利用《诗韵异同辨》《诗韵音义注》等书籍对字、韵进行校勘、考正,最终熔诸书优长为一炉,具有较高的文献价值。《诗韵合璧》在体例取材等方面的鲜明特性,可从中窥得清代中晚期诗坛的某些时代特征与编选思想,对提升当下旧体诗写作的基础水平亦具有借鉴意义。     

关于虚拟参考服务的协作问题研究

虚拟参考服务是未来参考服务工作的一个重要发展方向,但由于资源的限制,任何一个信息服务单位均不能独自解决面临的所有虚拟参考服务问题,于是就产生了虚拟参考服务协作问题。文章从问题的起因谈起,论述了虚拟参考服务协作的涵义及其基础和前提,并提出了加快我国虚拟参考服务协作工作发展的几项措施。参考文献8。     

分布式数字参考咨询系统服务评价指标体系研究

针对国家科学数字图书馆项目“分布式数字参考咨询系统”开展系统的服务质量评价指标体系研究,在国内首次提出全面的数字参考咨询服务质量评价的指标体系。     

俄罗斯的公共图书馆虚似信息咨询服务

“公共图书馆虚拟信息咨询服务”是俄罗斯专门性信息咨询网站Library．ru提供的项目。它具有全国图书馆的合作性,咨询服务对象和咨询内容具有公众性。     

近9年虚拟参考咨询研究的国外文献定量分析

以2000—2009年间LISA数据库收录的关于虚拟参考咨询的文献为研究对象,运用文献计量学方法,分别进行载文分析、著者分析、期刊分析和主题分析。基于这些分析,结合虚拟参考咨询产生的历史和发展的现状,提出在该领域研究的核心地区、核心作者和核心期刊,指出目前的研究重点,进而探讨未来该领域研究的发展方向,以期对国内的虚拟参考咨询研究提供借鉴。