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立法参考服务自１９８４年开始,由草创和组织参考资源,到建构核心参考资源,进而推进数字化中文资料库资读系统的系列开发,１２年来完成立法参考３７．６万余人次,建立了８个中文资料库,出版了１９种参考资料。未来的目标是更加优质化、更加普及化、更加完善化和更加国际化     

图书馆立法决策服务中的信息反馈研究

图书馆立法决策服务中常用的信息反馈方法主要有综合反馈法、典型反馈法、跟踪反馈法和组合反馈法。反馈信息包括综合性信息、宏观性信息、微观性信息、预测性信息、动态性信息、正反馈性信息、负反馈性信息、趋向性信息和咨询建议性信息等不同类型。近年来,南京图书馆等图书情报单位在立法决策服务中对于反馈信息的应用取得了良好的效果,为其他图书馆起到了借鉴作用。     

图书馆嵌入式服务与参考咨询服务模式研究

本文论述了参考咨询工作如何体现图书馆嵌入式服务。总结了国内外图书馆开展嵌入式服务的现状,参考咨询工作开展嵌入式服务的必要性,以及如何开展该项服务。并讨论了开展嵌入式服务对参考咨询员的要求。指出开展该项工作是对参考咨询部的一种挑战,也是机遇。必须把握机遇才能提升参考咨询服务质量,为读者提供优质的知识服务。     

Reference Costs and Reference Services:

No abstract available for this article.     

传统参考咨询与网络参考咨询的比较研究

传统参考咨询和网络参考咨询在内涵、地位与作用、参考信息源、用户服务、用户与咨询人员、管理模式等方面都有所不同。传统参考咨询是网络参考咨询的基础,网络参考咨询是传统参考咨询的继承与发展。网络参考咨询代表着机遇、未来和数字图书馆发展的潮流,它将成为图书馆应对挑战,保持可持续发展的战略性选择。表4。参考文献16。     

高校图书馆数字参考咨询云服务研究

高校图书馆数字参考咨询服务存在咨询途径和技术手段复杂多样、名目繁多,咨询服务效率不高,咨询人员配置不合理,各高校图书馆参考咨询服务发展不平衡,资源重复建设严重等问题。将云计算引入高校图书馆数字参考咨询服务具有降低软硬件成本、提高服务效率和质量、有利于信息资源的整合和高校图书馆联合咨询服务的发展、提供以用户为中心的个性化及高效的咨询服务等优势。高校图书馆数字参考咨询云服务的实现模式包括商业购买模式、由各级政府牵头或主导模式、集体订制或外包模式、自行(单独或合作)开发模式等。"云"中提供了各种丰富的资源及服务,需要强大的团队提供支撑。     

知识挖掘在图书馆参考咨询服务中的应用研究

文章将知识挖掘技术引入到图书馆参考咨询服务工作中,探讨了知识挖掘技术在文献推荐、学术资源导航等方面的应用,分析了知识挖掘技术在参考咨询服务中成功实施的现实瓶颈,并提出了相应的解决建议。     

我国图书馆参考咨询工作开端之辨析

关于我国图书馆参考咨询工作的开端存有不同论断。20世纪初期,我国图书馆参照美国图书馆参考咨询工作模式设立参考咨询部。文章从美国图书馆参考咨询工作早期产生的背景、定义及界定的标准入手,系统梳理了清华学校图书馆参考部设立前后的历史资料,澄清现有研究中界定有误或历史资料不清的观点和结论,确立清华学校图书馆为我国图书馆参考咨询工作之开端的历史事实。     

Ethics and Reference Services

Abstract

Reference archivists face challenging ethical dilemmas in the course of seemingly mundane daily tasks. While newly revised ethical codes provide helpful guidelines, there are many ethical questions without clear answers. Rapidly evolving technology, changing expectations, and inconsistent privacy laws place pressures on reference work. These issues also open a window on the society whose cultural property archivists manage.     

Evaluating Reference Services and Reference Personnel:

There is a large literature on the evaluation of reference services and reference personnel. This bibliographic essay discusses a wide variety of items from that literature, organized around a series of questions that might be considered a model for the reference evaluation process.     

拓展业务发展空间强化立法决策服务职能——访问美国国会图书馆的启示与思考

通过对美国国会图书馆立法决策服务机构的访问和业务考察,站位于国家图书馆为国家立法与决策服务职能定位的高度,认真分析其业务特点和管理模式,提出拓展国家图书馆立法决策业务的发展思路。表1。参考文献6。     

Reference Services:

Research on reference service is still in the beginning stage. Librarians must select appropriate methodologies and carefully analyze the data collected in order to evaluate and improve reference service. Good measures are valid, reliable, practical and useful; standards must also be carefully chosen because so much assessment of effectiveness depends upon subjective values. Data collection strategies include quantitative measures derived from the experimental sciences and qualitative measures derived from the social sciences, including familiar methods such as surveys, questionnaires, interviews and case studies. These measures are discussed in terms of their appropriateness for reference service evaluation with citations to published studies.     

Online Reference Services

No abstract available for this article.     

Virtual Reference Services

Abstract

Researchers performed a cost and benefit analysis of the University of South Florida's locally controlled chat service and compared the results to the advantages and expenses associated with a chat consortium. An evaluation of chat sessions revealed that a substantial portion of the inquiries received relate to university-specific interests. In addition to the local nature of chat questions, library staff used USF statistics to estimate the staffing, software, and training costs of the current chat reference service. The collaborative service under consideration involves both additional costs and benefits. A final decision, however, requires an in-depth assessment of several factors. Supplementary factors in this examination include a brief history of USF virtual reference service and the current trends in instant messaging that support the continuance of chat reference.     

数字化参考咨询服务

文章介绍了数字化参考咨询服务的主要形式，相关技术和典型项目，包括基于电子邮件，基于实时交互的和基于合作的数字化参考咨询，并简要分析相应的组织管理问题。     

Virtual Reference Services

Summary

Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year.     

Tiered Reference Services

Summary

Customer feedback is essential for determining what elements constitute quality service in a reference department. At Texas A&M University, we use concise user surveys to elicit feedback on the different aspects of tiered services. This study identifies whether or not customers find the information they need and allows customers to evaluate the services. User surveys and return boxes are accessible at several discrete locations throughout the reference unit. The department modified services to better meet customers' expectations after analyzing the data gathered from nearly 200 surveys. A library display showed the results of the survey. Comments and suggestions made by the customers were included in the display.     

Marketing Reference Services

In this article, the marketing concept is related to reference services. Following a review of the literature, an overview of marketing is explored, including research, the marketing mix, the strategic plan, the marketing plan, and the marketing audit. The application of marketing to reference services is made through the marketing mix elements of product, price, place, and promotion.     

欠发达城市图书馆的参考咨询服务浅议

当代信息技术蓬勃发展,欠发达城市图书馆的信息咨询服务面临新的社会环境和网络环境的挑战。本文通过对我国图书馆参考咨询服务的现状、服务方式的研究,对欠发达城市图书馆参考咨询服务发展提出几点建议。