The Patrons' Side of Public Library Reference Questions

No abstract available for this article.     

The Human Side of Library Skills Instruction

The classroom provides a wonderful opportunity to lessen students' fear of the library and to teach them the beginning and advanced skills they need to analyze their information needs and to use libraries effectively. As important as skills are, however, there needs to be demonstrable human interaction in a classroom. By sharing something of ourselves, we help convince students that their own uniqueness is also to be shared and built upon.     

新时期参考咨询工作的特点

参考咨询工作是图书馆为社会与经济服务的重要环节,也是图书馆挖掘文献潜力,揭示馆藏,联系读者的好形式.文章结合工作实际,对新时期参考咨询工作如何成为图书馆与读者的"桥梁",成为图书馆与经济的"粘合剂",进行了探索与思考.     

关于新时期参考咨询服务的思考

本文主要论述了新时期参考咨询机构建设、网上参考咨询服务开展及更新服务观念等问题。认为建设复合型参考咨询机构是开展咨询服务的基础，开展网上参考咨询服务是发展咨询服务的关键，更新服务观念，开展社会化的咨询服务和个性化的咨询服务是进一步提高咨询服务质量的重要保障。     

信息时代高校参考咨询馆员的素质分析

针对目前高校参考咨询事业的现状,论述了现代参考咨询工作的特点及要求,分析了现代参考咨询馆员应具备的素质,提出了加强图书馆、档案室参考咨询队伍的措施.     

信息时代的医学资料室与人文精神

针对信息时代技术主义的上亢和医疗行业中一些有违人愿的现象，认为医学资料室在高扬人文精神的同时应倡导医学人道精神、善美人格精神、敬业奉献精神和开拓、进取、创新精神。     

On the Other Side of the Reference Desk:

In order for reference librarians to overcome feelings of inadequacy which they experience in aiding physically disabled patrons, they must educate themselves about the special needs of these patrons. This article will address the concerns, common mistakes, and difficulties involved in personal interactions with disabled individuals, particularly as they relate to the reference setting. In addition, specific steps will be described to minimize the difficult aspects of these interactions; these will be presented in terms of attitudinal and service activities. An attempt also will be made to describe aspects of these reference interactions which are unique to various health care settings.     

论高校图书馆参考咨询中的人力资源共享模式

用户需求的不断提高与高校参考咨询馆员自身局限性之间的矛盾促使图书馆参考咨询服务必须实现人力资源之间的共享；文章提出了参考咨询中的人力资源共享模式：图书馆咨询馆员共享、馆外专家共享和用户共享，并详细阐述了这三种共享模式的实现途径和实际操作中应注意的问题。     

信息时代图书馆应如何开展参考咨询服务

总结了信息时代图书馆信息参考咨询服务工作的特点，并结合实际情况就如何做好图书馆信息参考咨询服务工作进行了探讨。     

论信息技术的另一面

从人们对信息技术的认识缺陷着手,讨论信息技术本身存在的问题,如带来社会福利的同时带来新的社会伦理问题、信息技术的滥用和破坏问题、新的信息爆炸问题、技术的局限性问题等,并对信息的管理者和研究者应该如何面对信息技术的现状进行思考和工作提出建议。     

Reference by Your Side: Redesigning the Library Help Desk

ABSTRACT

This bibliographic essay examines recent (1994–2006) research into the evaluation of reference effectiveness. Different methods for evaluating traditional in-person reference services are compared and contrasted from an unobtrusive or obtrusive methodology perspective, including those that use the “Willingness to Return” factor and the Wisconsin-Ohio Reference Evaluation Program (WOREP). A review of emerging trends is provided as well as recommendations for future research.     

全媒体时代人工现实技术在图书馆营销中的应用初探

全媒体时代,工具平台扩张迅速,技术手段层出不穷,以VR、AR为代表的人工现实技术近年来更是发展迅猛.以人工现实技术作为切入点,梳理分析VR、AR技术在图书馆中的已有应用,继而探讨人工现实技术服务于图书馆营销的新途径.     

真人图书馆对嵌入式学科服务模式的借鉴与创新

嵌入式学科服务作为一种创新服务延伸和拓展的知识传递运作模式,被认为是高校图书馆未来发展的方向之一。如何赢取信息用户群的信任,以构筑坚实的学科服务平台是制约学科服务持久发展的关键点。将真人图书馆的发展运作理念引入到嵌入式学科服务模式中,进行有机地借鉴、融合、创新,从服务理念、服务流程、服务机制、服务内容和形式、服务评价体系五个方面进行重构。     

Enhancing Reference Services Through Technology

Summary

Technology makes it possible for library users to ask reference questions using e-mail or forms on the web and for librarians to conduct reference interviews using chat or videoconferencing software. This article explores each of these technologies and their current and potential use in reference services. A discussion of how technology has changed the way librarians find answers to reference questions is followed by a review of the tools needed for a well-equipped reference desk.     

数字技术时代的电视传播

据《2005—2006中国数字电视产业报告》统计,2005年全球的数字电视用户已经达到1.7亿,比2004年增加了4000万。其中,美国的数字电视用户达到5900万,超过了电视用户总数的20%,英国达到了2500万户,据相关部门推测,今年年底我国的数字电视用户将突破1000万大关,到2008年,将突破2000万。而除了人们所熟知的“模拟转数字”的这些     

在线参考咨询系统中专家系统关键技术的实现

在线参考咨询系统要能为读者提供较准确的信息,必须依赖智能化的专家系统支持。目前这样成功的案例几乎没有,我们通过长时间的研究,提出了一种针对这种需求的能面向海量汉语短文的做知识提取的专家系统的实现方法,并设计了系统实现的架构。     

The Social Life of Digital Reference: What the Technology Affords

SUMMARY

Digital reference service (also known as virtual reference) has become a contentious topic in the library literature, as some critics feel that it threatens reference service more than it enhances it. Through this paper it is hoped that the debate can be refocused after a careful assessment of what exactly digital reference technology can afford and what social impact such affordances could bring. The suggestion will be made that digital reference should be employed as a means to provide reference service as long as the service is designed to play to the strengths of the technology. As such, it is recommended that libraries pursue digital reference service that is local, professional, and with privacy constraints.