Student Journey Work: A Review of Academic Library Contributions to Student Transition and Success

This review aims to capture projects, services, and approaches that are being used to ensure student success and sustainability across the stages (or transitions) of the student experience of higher education, where these extend the traditional role of the library, in the UK and internationally. The article examines why the student journey (and supporting it) has become a central part of the contemporary academic library's repertoire. Fundamentally, through a student lifecycle perspective the author will attempt to show how academic libraries contribute to their university's bottom line? Finally, the article will reflect on strategic implications and areas for further investigation.     

学生读者深度参与图书馆管理和服务创新的实践与思考-以清华大学为例

学生读者深度参与图书馆管理和服务创新,有利于促进图书馆管理育人、服务育人、直接参与学校人才培养的实践,图书馆因此成为学生成长、成才的基地.该文全面介绍学生深度参与清华大学图书馆管理和服务创新的案例,探讨相关经验和思路.     

The Benefits and Challenges of Working in an Academic Library: A Study of Student Library Assistant Experience

Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees.     

Google Scholar Usage: An Academic Library's Experience

Google Scholar is a free service that provides a simple way to broadly search for scholarly works and to connect patrons with the resources libraries provide. The researchers in this study analyzed Google Scholar usage data from 2006 for three library tools at San Francisco State University: SFX link resolver, Web Access Management proxy server, and ILLiad interlibrary loan server. Overall, the data suggested that Google Scholar had become a very useful resource in the library and was a significant addition to the library's collection of research databases. SFX data revealed requests from Google Scholar grew ten-fold from 2006 to 2011, and that Google Scholar became the top-ranked SFX source for requests in 2011. Library patrons favored Google Scholar over San Francisco State University's federated search tool, MetaLib, and it has become an important source for interlibrary loan requests. Analysis of San Francisco State University usage data will assist other libraries in their decisions about the implementation of Google Scholar.     

Student Employees and the Academic Library's Multicultural Mission

Academic libraries play an important role in encouraging cultural diversity on university and college campuses, thus supporting universities' efforts to recruit and retain minority students and faculty. Although geographic and demographic circumstances may constrain a library's ability to recruit minority faculty and classified staff, by recruiting minority student workers a library can contribute materially to university efforts to foster genuine diversity. Strategies employed by the Libraries and Learning Resources Multicultural Affairs Committee at Bowling Green State Unviersity to increase hiring of minority student workers are described.     

关于高校图书馆流通服务工作的几点思考

文章对高校图书馆流通人员现状及存在问题进行了分析,指出了提高图书馆流通服务工作,必须强化书库管理。做好流通服务工作,需加强流通馆员的素质,提高读者服务的质量。     

关于做好高校图书馆办公室工作的思考

本文对高校图书馆办公室工作的特点和性质进行了概括，阐述了做好办公室工作关键要立足岗位，增强“四种意识“，要率先垂范，坚持做到“四个带头”。     

增强服务意识提升服务效益--谈网络环境下高校图书馆的读者服务工作

文章针对网络环境下图书馆的现状,分析了图书馆增强服务意识、提升服务效益的必要性和可行性,并提出了从科学地规划图书馆的工作流程、组织结构和围绕“以读者为中心”的服务理念、重．组图书馆的内部业务流程等八个方面,来增强图书馆的服务意识、提升其服务效益。     

高校图书馆的参考咨询工作

根据高校图书馆参考咨询工作的现状 ,提出参考咨询工作的发展方向     

高校图书馆工作与CALIS

CALIS(即“中国高校教育文献保障体系” )作为“ 211工程”两个公共服务体系的建设项目之一，已于 1999年 1月正式宣布启动。建设中的 CALIS强调以 CERNET为依托，形成整体化的发展模式，改变传统方式下一校一馆、分散发展、自我保障的模式，走资源共建、共知、共享的整体化发展之路。这是网络环境下一种全新的文献资源建设和信息服务理念。目前 CALIS已向首批进入“ 211工程”的学校推出多项网上信息服务。随着进一步发展， CALIS将向高校提供更多的网上信息服务和更丰富的网上信息资源。为了更好地利用 CALIS的资源和其所提…     

Refocusing Reference Services Outside the Library Building: One Library's Experience

In response to changing user needs, the library sought ways to meet new challenges and engage users outside of the building. Librarians were removed from the service desk in order to offer support at locations around campus. The service desk in the library was staffed primarily by paraprofessionals with librarians providing support as needed. Targeted staff training was offered, and different scheduling models were used over a period of time. Restructuring the service desk was a complicated endeavor but provided a number of benefits including expansion of services. Along the way, challenges were met and recognized as learning opportunities.     

Student Assistant Training in a Small Academic Library

Abstract

At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive.     

Mandatory Student Fees and the Academic Library

As academic libraries' budgets remain flat while their expenditures rise, library leaders must seek out alternative sources of funding. One option is a mandatory student fee dedicated to the library. This article presents the results of a survey of 152 deans and directors of public R1 and R2 research universities that were asked whether their libraries benefit from mandatory student fees. While a library-specific fee is unusual, nearly half of responding libraries are eligible to receive some portion of another mandatory student fee. Study results can serve as evidence for libraries preparing to make a case for the significant, positive impact possible through even a modest library fee.     

论高校图书馆纸质文献保护工作

重点阐述了高校图书馆纸质文献保护工作的重要意义,分析了损坏纸型图书载体的各种因素,提出了具体保护措施及图书馆所应担负的责任和义务.     

谈新信息时代改进高校图书馆信息服务

随着网络信息时代的到来,作为信息提供者的图书馆的主体地位正被动摇,传统的信息服务方式需要改变。本文结合高校图书馆的实际情况提出了几点信息服务改进的新举措。     

试论社会对图书馆工作的支持与参与

社会对图书馆工作的支持和参与,最提高社会公众的图书馆意识,提高图书馆业务活动效率、充分发挥图书馆作用的重要因素之一。社会支持和参与图书馆工作的意义、组织方式、参与的形式和内容及图书馆的扶持等方面进行了阐述和探讨。     

Training Student Workers for Cross-Departmental Success in an Academic Library: A New Model

Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library.     

International Student Stakeholders of the Academic Library

University libraries traditionally follow the student-as-customer service model. However, as globalization facilitates international student mobility, the transformed profile of this group engenders needs and expectations infrequently met using this approach. This article contends that the student-as-stakeholder, as defined by R. Edward Freeman's Stakeholder Theory, presents a more appropriate model for relationship management given the neo-liberal concept of the 21st-century university. Negotiations of identity and power become important as they relate to diversity and equality for this marginal group. The neglect of these concepts may be instrumental in breeding resistance to service innovation and use, thereby affecting grade achievement and student retention.