A performance technologist's approach to process performance improvement

Process performance management provides detailed understanding of the design of a process to improve performance. This article highlights a process performance model aligned with the DMAIC (Define, Measure, Analyze, Improve and Control) steps of the Six Sigma model, but with additional substeps to guide process improvement. It thus identifies process improvement as one of the key tools in the performance technologist's toolkit and provides recommendations for methods, practices, and tools.     

performance improvement

The Board of Directors of the International Society for Performance Improvement has identified top managers and executives as one of the population groups that are or should be represented in ISPI membership. In an effort to research these professionals, Performance Improvement is introducing a new feature — Executive Summaries. These are synopses of the feature articles in each issue. They will appear together on pages that can be copied and distributed to members of your organization who might not have time to read PI, but may benefit from the content of its articles. We encourage you to share summaries with managers and executives, as well as clients, team members, students, and other performance improvement professionals. Also — look for the summaries to appear on ISPI's Web Site soon.     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement (ISPI) celebrates its 50th anniversary. Over the past half century, our field has moved from programmed instruction to performance and instruction to performance improvement. This new column reflects on 50 years of member memories and what the organization and the field have meant to each of this column's contributors. If you would like to add to the dialogue, please contact the PI journal editors: publications@ispi.org     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement celebrates its 50th anniversary. Over the past half‐century, our field has moved from programmed learning to programmed instruction to performance improvement. This new column reflects on 50 years of member, industry, and Society memories and what it has meant to each of this column's contributors. If you would like to add to the discussion, please contact the PI journal editor: joandessinger@ispi.org.     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement celebrates its 50th anniversary. Over the past half century, our field has moved from programmed learning to programmed instruction to performance improvement. This new column reflects on 50 years of member, industry, and Society memories and what it has meant to each of this column's contributors. This month we feature our first graphic response—a word cloud from Guy W. Wallace, CPT, and president of EPPIC, Inc. If you would like to add to the dialogue, please contact the PI journal editor: joandessinger@ispi.org     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement celebrates its 50th anniversary. Over the past half‐century, our field has moved from programmed learning to programmed instruction to performance improvement. This new column reflects on 50 years of member memories and what it has meant to each of this column's contributors. If you would like to add to the dialogue, please contact the PI journal editor: joandessinger@ispi.org     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement celebrates its 50th anniversary. Over the past half century, our field has moved from programmed learning to programmed instruction to performance improvement. This new column reflects on 50 years of member memories and what it has meant to each of this column's contributors. If you would like to add to the dialogue please contact the PI journal editor: joandessinger@ispi.org.     

What ISPI and performance improvement mean to me

This year, the International Society for Performance Improvement celebrates its 50th anniversary. Over the past half century, our field has moved from programmed learning to programmed instruction to performance improvement. This new column reflects on 50 years of member memories and what it has meant to each of this column's contributors. If you would like to add to the discussion, please contact the PI journal editor: publications@ispi.org