企业知识管理的知识获取策略

针对当前企业知识管理中的知识获取“瓶颈”问题,对其产生原因进行了深入分析;以知识本身为导向,对企业知识源做出界定;在此基础上,从集成化视角给出了解决知识获取“瓶颈”的若干策略与方法。     

知识门户在工程项目管理中的应用

现代的工程项目越来越大型化，复杂化，对工程项目进行知识管理已成为必要，这就需要一个具有个性化的平台来进行知识的交流，而工程项目知识门户就可以提供这个平台。本文对知识门户在工程项目管理中的应用作了一定的研究，构建了工程项目知识门户系统，并阐述了该系统的功能和应用。     

On the use of benchmarking and good practices for knowledge management for development

Is it possible that less developed societies may learn and profit from the stories and lessons of the developed economies? This paper explores the feasibility of doing so through the use of benchmarking and good practices of knowledge management policies for development. In the era of the knowledge economy, where knowledge is the key determinant of competitiveness, it is posited that it may be desirable to evenly distribute knowledge within and across societies so that trade and cooperation may take place. The study begins with a review of the literature on knowledge societies, their characteristics, the prevalence of knowledge disparities, knowledge policies for development, and the role of benchmarking and good practices in formulating such policies. A framework is proposed for identifying measures that help reduce knowledge disparity and promote development. Using this framework, a detailed analysis with data from the World Bank's Knowledge Assessment Methodology custom scorecards was conducted. A Knowledge Management Index was consequently constructed for the use of policymakers. While quantitative measures were used for benchmarking purposes, the analysis of good practices and lessons learnt was essentially qualitative. Finally, the paper concludes by underscoring the key role of benchmarking knowledge policies and learning from good practices in order to promote development.     

企业知识资本管理与知识库建设

本文集中论述了关于企业知识资本的概念、国外著名公司关于知识资本管理和知识库建设的宝贵经验和富集信息。     

基于知识管理的电子政务系统构建研究

从分析我国电子政务建设中存在的问题着手,论述将知识管理引入电子政务系统的必要性,提出电子政务环境下知识管理系统及其技术支撑体系模型,同时结合"一站式"电子政务服务系统的架构,分析知识管理的应用框架,并在此基础上建立基于知识管理的"一站式"电子政务系统分层结构模型.     

A sensemaking model of knowledge in organisations: a way of understanding knowledge management and the role of information technologies

The objective of the paper is to demonstrate how a sensemaking model of knowledge enables better and deeper understanding of knowledge management (KM) processes in organisations and the role of information technologies (IT) in these processes. Inspired and informed by a sensemaking view of organisations, the model identifies four types of knowledge, corresponding to four sensemaking levels: the individual, collective, organizational, and cultural. Each knowledge type, as the paper shows, is of different nature and has different characteristics but is constituted and affected by all other knowledge types. An organisation is thus seen as a ‘distributed knowledge system’ composed of numerous instances of these four knowledge types and their dynamic interplay. By drawing from three empirical studies, the paper illustrates how the sensemaking model of knowledge can be applied to investigate different ways companies (try to) manage knowledge and use IT-based systems to improve KM and ultimately company performance. A deeper understanding of these processes through the lens of the model reveals mechanisms and forces underlying KM phenomena that help explain why some processes were successful and others failed. The paper intends to make the following contributions: propose a theoretical framework of knowledge and KM in organizations, which is reasonably comprehensive and empirically grounded and also demonstrate its relevance and usefulness to both researchers and practitioners as they investigate and make sense of specific KM processes and IT applications in practice.     

企业知识管理与知识管理能力审计

通过对国外相关献的分析研究，本对企业知识及企业知识管理的内涵进行了阐释。在此基础之上，通过与专家学和企业高层管理人员的广泛交流，提出了知识管理审计理论模型和内容框架，并设立了以度量卡作为企业知识管理能力的评估工具。最后，将此审计体系应用于企业实际测评，发现该审计工具对企业提升技术创新能力和竞争优势提供李较好的知识管理手段。     

The interplay between individual and collective knowledge: technologies for organisational learning and knowledge building

This article presents a framework model that defines knowledge building as a co-evolution of cognitive and social systems. Our model brings together Nonaka's knowledge-creating theory and Luhmann's systems theory. It is demonstrated how collaborative knowledge building may occur – in an ideal situation – within an organisation, when people interact with each other using shared digital artefacts. For this purpose, three different technologies are introduced as examples: social-tagging systems, pattern-based task-management systems, and wikis. These examples have been chosen to demonstrate that knowledge building can occur with respect to both declarative and procedural knowledge. The differences and similarities between these technologies, as far as their potential for organisational knowledge building is concerned, are discussed in the light of the framework model.     

基于知识图谱和DSM的研发项目多领域集成管理

   研发项目是涉及顾客需求、产品功能和部件、团队等多知识领域的复杂系统,与大数据技术相关的知识图谱方法可以更加客观全面地展示、分析不同领域间的关联,为此,本文提出新产品开发(NPD)知识图谱,并将其与依赖结构矩阵(DSM)等方法相结合,以识别研发项目中多领域间的相互依赖关系。首先,本文建立依据NPD知识图谱测度顾客需求优先序的模型,并采用DSM和质量功能展开(QFD)方法,建立由“需求-功能”QFD关联推导功能间依赖关系强度的模型。然后,采用“功能-产品”多领域矩阵(MDM)推导部件间的依赖关系强度。最后,对DSM进行聚类,为提高聚类算法的稳定性,采用改进的信息熵,建立了改进的基于信息熵的两阶段DSM聚类模型,算例分析表明,该方法可明显降低类间的协调复杂性并提高算法的稳定性。     

Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake

The US response to the 2010 Haiti Earthquake was a large effort coordinated by three major agencies that worked in tandem with the Government of Haiti, the United Nations, and many countries from around the globe. Managing this response effort was a complex undertaking that relied extensively on knowledge management systems (KMS). For the first time, however, US government agencies employed social media technologies such as wikis and collaborative workspaces as the main knowledge sharing mechanisms. In this research we present a case study developed through action research of how these social media technologies were used, what influences they made on knowledge sharing, reuse, and decision-making, and how knowledge was effectively (and at times ineffectively) maintained in these systems. First-hand knowledge of the response is used, offering strategies for future deployment of social media and important research questions that remain regarding social media as knowledge management systems, particularly for disaster and emergency management.     

基于知识管理的隐性知识显性化研究

本文主要讨论了隐性知识的内涵、特征，分析了傀性知识显性化的主要障碍，提出了隐性知识显性化的模型以及措施。     

Knowledge management technology-in-practice: a social constructionist analysis of the introduction and use of knowledge management systems

This paper argues that Knowledge Management Technology (KMT) is socially constructed in use based on the affordances and constraints of the technology artefact. Since many Knowledge Management (KM) systems are introduced with vague purposes (such as to improve knowledge sharing) it is therefore their affordances and constraints which strongly shape the socially constructed ‘KMT-in-practice’. The paper argues that knowledge is also socially constructed and that knowledge creation requires an element of surprise and challenge to routine. Using a case study of the British Council's KM programme between 1998 and 2003, the paper explores the social construction of a KMT as it is developed and used; describing how various features afforded by the technology influence its adoption and institutionalisation. The paper concludes by arguing that KMTs-in-practice, which are successful in supporting knowledge creation, must paradoxically remain in a state of neither stabilisation and acceptance, nor abandonment and disuse. Practical implications of how this might be achieved are provided.     

Mobility of knowledge work and affordances of digital technologies

The focus of this work arises from two needs within information science literature: (1) to understand more, from an empirically driven perspective, about the increasingly visible yet understudied mobile work population, and (2) to address more clearly, from a theoretical standpoint, the ways in which information and communication technologies (ICTs) mediate the work practices of these mobile workers. Drawing on the affordance perspective, this research goes beyond simplistic conceptualizations of technological effects to explore the roles of multiple ICTs in enabling mobile knowledge work. In this paper, the use of ICTs in mobilizing information practices and the ways in which ICTs generate affordances along different mobility dimensions (spatial, temporal, contextual, and social) are examined. The empirical base of this research is a field of study of 33 mobile knowledge workers (MKWs); broadly, it focuses on the ways they employ ICTs to accomplish work in dynamic and unpredictable work conditions.     

知识管理和知识管理网络

分析和说明了学习和组织学习、知识和组织知识、知识管理的概念，概括了有关文献对知识的分类，分析了知识交流的模式和知识管理的目的，并提出建立组织知识管理网络的基本思路。     

知识管理策略与知识创造

知识创造过程是揭示显性知识和隐性知识在个体或组织中相互转化和作用从而产生新的知识的重要模型和理论。本文在分析、归纳了知识创造过程与知识管理策略的相互关系的基础上,提出了对应于不同的知识创造过程所应采用的知识管理策略。     

知识管理和知识挖掘在客户关系管理中的应用

从知识管理和客户关系管理概念人手,阐述了知识管理和客户关系管理的关系,在此基础上,对知识管理和知识挖掘在客户关系管理系统中的应用作了深入的论述。     

知识网络的构建过程分析

本文在分析组织存在知识缺口问题的基础上 ,指出了构建知识网络的实际意义 ,并进一步提出了知识网络构建过程中的构成要素、构建原则和构建方法。最后通过春兰集团的一个实际分析案例 ,说明了组织如何构建知识网络以及知识网络所体现的显著成效     

Making knowledge work: five principles for action-oriented knowledge management

Often knowledge management (KM) initiatives are built on an assumption that the relationship between knowledge and action starts with knowledge, that is, we know something and we act upon it. Such an assumption can lead KM initiatives to develop knowledge that is not necessarily useful for the actions that an organization is willing to take. However, if the organization derives knowledge from the actions they are willing to take or they are taking, the knowledge can be much more useful as it will directly facilitate the actions. In this article, we argue that the relationship between knowledge and action is reciprocal and offers two-way learning. As such, KM initiatives are most apt to be successful by considering how to derive knowledge from action as well as how to deliver knowledge. The paper develops five principles for action-oriented KM.     

跨国公司战略管理知识转移机制的案例研究

通过典型单案例研究对跨国公司战略管理知识转移的机制进行探讨和建构,选取A公司的北京分公司作为研究对象,在文献综述的基础上,深挖案例证据,通过深层分析和归纳得出最后研究结论。研究结果最终揭示:隐性、复杂性和专有性三个知识特征,以及信任、文化距离和子公司的战略地位三个组织关系特征是战略管理知识转移的重要前因变量,而知识质量和吸收能力是子公司战略目标实现的重要中间变量,需要引起跨国公司及其子公司的重视。本案例构建的研究模型需要多案例研究以及实证研究的进一步检验和论证。