What have we learned so far? The development and application of an organisational learning narrative

The use of narratives and stories has been growing in popularity in the field of knowledge management. Narratives may be used as useful vehicles for several knowledge-based activities within organisational (and other) contexts. These include acquiring and sharing knowledge in the form of personal experiences; the storage of explicit knowledge; and significantly, the development of personal knowledge and understanding through the use of narratives for sense-making. This paper presents research into the development and application of a method for the construction of a ‘learning narrative’: an organisational narrative developed for the specific purpose of sharing experiential knowledge. The paper presents a rationale for the use of narratives within knowledge management; details a methodological approach for the development of learning narratives; and highlights a number of benefits of the use of learning narratives, notably their use in sustaining and enhancing the quality of project-based work.     

Knowledge creation for science and technology in academic laboratories: a pilot study

In the last decade, there has been increasing pressure on academic laboratories to produce practical results. The last 10 years also have seen a growing interest in knowledge management, a management discipline believed to enhance organizations’ innovative capability by the sharing and creation of knowledge. While most knowledge management cases refer to the business setting, we believe that the introduction of these practices can also enhance knowledge creation and knowledge sharing within and among research units. This paper focuses on a pilot study being conducted at a Japanese public graduate university – JAIST – under a Center of Excellence (COE) program that was established to bring the performance of research laboratories up to a world class level in productivity by applying the theories and tools of knowledge science. This study is a cooperative effort between the School of Knowledge Science, doing research on knowledge management and systems, and two research laboratories in the School of Materials Science, doing basic and applied research on materials science. The goal of this project is to enhance materials science students’ capabilities so that they become successful creators of new scientific knowledge. A group of seven graduate research students volunteered for the study. As one of the first steps, we introduced a formal and periodic written reporting system that motivates students to think strategically about their experiments, helps them to improve their communications skills, and enables students to self-evaluate their skills and supervisors to evaluate the students’ skills as well as monitor their progress and developments in a formalized way. Since the project is relatively new, these preliminary results are associated with a generalized awareness and participation of the students in the project. However, we are expecting to obtain more concrete results, that is, quantifiable improvements in scientific production, in the near future.     

Knowledge sharing in project-based organizations: Overcoming the informational limbo

Project-based organizations (PBO) are nowadays widespread in almost all the activity sectors. This type of organizations poses complex problems for information and knowledge management due to the fragmentation and lack of uniformity of organizational structures, processes, practices, and technologies. The ineffectiveness of knowledge sharing over time, between project teams, is perhaps the most prominent issue that PBO must deal with. This strongly affects organizational learning, which seems to under-deliver value to PBO. Therefore, relevant knowledge is trapped in an “informational limbo” out of reach, not being capitalized for the organization. This is particularly true in research and development (R&D) institutions, where knowledge sharing can be hindered by conceptual misunderstandings resulting from different disciplines, cultures and ways of working of project participants. This paper addresses such issues by analyzing, in a comprehensive way, how information and knowledge management can better suit project team's needs and at the same time improve organizational learning. An ethnographic study, based on immersed participant observation, is performed at a Portuguese R&D Institute, in order to understand the link between the way information is managed in a project and how people interact and learn by sharing knowledge between projects. Results provide a set of enterprise information management (EIM) recommendations. Findings also suggest that a PBO-wide EIM strategy, balancing knowledge codification and personalization mechanisms, is a feasible solution to overcome the problems of knowledge sharing in PBO.     

NEW PRODUCTION CONCEPTS

Flexibilty within a framework of internal labour markets is now widely seen to be an important factor in the ability of manufacturing firms to respond quickly to changes in market conditions — which is increasingly coming to be the form that competitive advantage takes in advanced industrial economies. An emerging and flourishing literature has identified a number of ‘new production concepts’ being developed in manufacturing industries, that depart from time-honoured Taylorist systems of job fragmentation and skill minimisation. The new concepts, such as ‘flexible specialisation’, ‘human-centred production’, and ‘diversified quality production’, are all in one way or another seeking to characterise a form of ‘functional flexibility’, that both enhances productivity and offers workers themselves a greater sense of involvement with their activity. The new concepts rest on the identification of a critical linkage between work organisation, skill formation and advanced manufacturing technology; they point to a convergence between the previously separate worlds of work and of learning.

In this paper the new production concepts are characterised as elements of an emergent ‘post Fordist’ technoeconomic paradigm. The present period of uncertainty can be construed as a transition between the Fordist paradigm centred on mass production, and its successors. There is nothing predetermined about the shape of these successors: this will be the outcome of a prolonged economic, industrial and political process as much as of a technical process. The choices are identified as falling between a continuation and intensification of Fordism, dubbed Computer-Aided Taylorisation; or a break with Fordism, dubbed Skill-Dependent Innovation. The new production concepts are characterised as instances of the latter approach to manufacturing management and technology. It is through this notion of ‘competing paradigms’ that this paper formulates an approach to the ‘politics’ of technological change.     

A qualitative analysis of social intelligence in nonprofit organizations: external knowledge acquisition for human capital development,organizational learning and innovation

Nonprofit organizations (NPOs) are in crisis due to the introduction of new public management. Social intelligence represents organizational members’ tacit knowledge, abilities and skills to sense and understand the needs of external stakeholders, and constantly interact appropriately with the stakeholders for the benefits of their firm. Using 20 qualitative semi-structured in-depth interviews across nine Australian NPOs as the central instrument, this paper argues that social intelligence acts as a catalyst to external knowledge acquisition, which can have a dynamic influence on human capital development and organizational learning for innovation in NPOs. The analysis also reveals that half of the participants’ understandings of social intelligence are different to those commonly contained in the literature. The paper argues that a better understanding of the theory–practice divide of social intelligence is necessary if knowledge management, organizational learning and an intellectual capital-view of the firm are to be fully integrated.     

Managing knowledge within networked innovation

The purpose of this paper is to research firms’ knowledge management practices within the context of networked innovation between multiple actors. The analysis is based on case research carried out with six companies. Based on earlier literature and the theoretical framework of the paper, two models of networked innovation can be distinguished according to knowledge management needs: networks focusing on the transaction of explicit knowledge and intellectual property, and networks focusing on the co-creation of new knowledge and business opportunities. The paper argues that a strategic approach to knowledge management is a key element of success within networked innovation, both in the theory and in the practices of firms. In that way, firms are able to manage knowledge within networked innovation when they understand their partners’ business models and strategic intents, for example their motivation to collaborate.     

Knowledge management in client–supplier relationship: emergent <Emphasis Type="Italic">vs</Emphasis> deliberate approach in small KIBS

It is often argued that small–medium enterprises (SMEs) do not manage knowledge the same way as large firms, but may need appropriate approaches to capture and exploit external knowledge effectively. This paper compares two opposite approaches to knowledge management (KM): one is called ‘deliberate’ or ‘planned’, and the other ‘emergent’. These approaches are analysed with reference to the management of knowledge pertaining to client–supplier relationships, which are particularly important in the case of small companies providing knowledge-intensive business services (KIBS). A case study of a small KIBS company is illustrated, which has developed two different projects, based on different approaches to KM, for managing knowledge referring to clients. The case shows that, for a small company, an emergent approach to KM can be more suitable than a deliberate one for managing such knowledge. The implications of this result for KM research and practice are then examined.     

Strategic knowledge management—Insights and pitfalls

In an increasingly globalized and hyper connected business environment, using knowledge strategically is often critical for competitive performance. This article is motivated to illuminate the notion of strategic knowledge management (SKM) in organizations. In this regard, executives need to develop an informed understanding of what types of organizational knowledge (and how much) can be ‘structured’ and/or allowed to ‘proliferate’ in order to sustain both work productivity and innovation capacity toward a harmonious conceptualization of strategic knowledge in their organizations. This conceptual paper is based on analysing certain exemplars of why organizations need to put greater emphasis on the equivalence between codification and personalization in the context of strategic knowledge management. Our explanations on managing strategic knowledge through different examples provide insights and pitfalls that organizations must be aware of and are as follows. Firstly, we argue that an exclusive emphasis on codification or personalization runs the risk of ‘knowledge structuration’ or ‘knowledge proliferation’ respectively in an organization’s strategic knowledge management. Secondly, executives should continuously realize the need to emphasize on equivalence (or congruence) between codification and personalization aspects of SKM in order to keep enduring work productivity and innovation capacity in organizations. Thirdly, we argue that SKM initiatives that prodigiously focus on either codification or personalization can lead to pitfalls despite plenty of managerial interventions. We further believe that our proposed ideas will be worthwhile considerations for executives/leaders responsible for strategy, IT and innovation divisions of the organization to determine whether its organization’s knowledge engine is running smoothly, and if not, where to direct their energy to yield long term and robust outcomes.     

Exploring knowledge management implementation in large-sized service organizations – Saudi Arabia as a case

Whereas there is a growing literature that investigates knowledge management (KM) in service corporates, yet the overview and understanding of KM in large-sized service organisations is yet limited and sparse. Transitional economies, like of Saudi Arabia, are highly motivated to establish a knowledge based structure both economically and socially. There is an urgent need for exploring the current situation of KM tools usage and of perspectives on knowledge and knowledge management, as a start by large sized service organisations. Towards further understanding in this regard, this paper explores the status and potentials of KM implementation scoped to Saudi large-sized service organisations. The paper triangulated an interviewer-administrated questionnaire and focus groups to gather the data. The results indicate that although the weighted average of KM tools/methods deployment (being deployed or can possibly be deployed) reaches 79%; however, the written comments in front of each tool indicates that the participants’ understanding of what KM seems distorted, which is confirmed in the coding of their definitions of the term ‘Knowledge’. The participants identified leadership and strategy formulation as the top two critical success factors. A number of other results are presented and several issues were identified for future research.     

Knowledge management in the voluntary sector: a focus on sharing project know-how and expertise

Voluntary sector organisations are operated principally by volunteers who are not obliged to share their knowledge, as might be expected in a for-profit company, with a greater consequent loss of knowledge should individuals leave. This research examines how a volunteer-led organisation, the Campaign for Real Ale (CAMRA), acquires, stores and shares its project knowledge in the context of event management. Three annual CAMRA festivals of different sizes and maturity were selected to see how volunteers’ knowledge is managed in the process of organising their festivals. Key Festival Officers were interviewed and focus groups, comprising of festival volunteers, were conducted. While the maturity of a festival and its size seemed to influence the ways in which knowledge was managed there were some commonalities between festivals. Evident was a strong master-apprentice model of learning with little formal training or record keeping except, that is, where legislation and accountability in treasury and health and safety functions were necessary. Trust between volunteers and their need to know and to share information appeared to be dependent, in part, on their perception and confidence in the success of the overarching project organisation, and this helped shape volunteers’ knowledge-sharing practices. While there was evidence of a laissez-faire approach to codification and the sharing of knowledge, this was less so when volunteers recognised a genuine lack of knowledge, which would hinder the success of their festival. The analysis also highlighted factors related to the sharing of knowledge that, it is suggested, have not been identified in the for-profit sector.     

Learning capability: the effect of existing knowledge on learning

It has been observed that different people learn the same things in different ways – increasing their knowledge of the subject/domain uniquely. One plausible reason for this disparity in learning is the difference in the existing personal knowledge held in the particular area in which the knowledge increase happens. To understand this further, in this paper knowledge is modelled as a ‘system of cognitive schemata’, and knowledge increase as a process in this system; the effect of existing personal knowledge on knowledge increase is ‘the Learning Capability’. Learning Capability is obtained in form of a function, although it is merely a representation making use of mathematical symbolism, not a calculable entity. The examination of the function tells us about the nature of learning capability. However, existing knowledge is only one factor affecting knowledge increase and thus one component of a more general model, which might additionally include talent, learning willingness, and attention.     

知识管理对企业核心竞争力的作用机理研究

首先,对企业核心竞争力以及知识管理的相关概念进行了梳理,在此基础上从企业核心竞争力及知识管理的特有属性为切入点探究了知识管理对核心竞争力的作用机制,研究发现：知识管理有助于提升企业的核心竞争力,知识管理的有效实施有利于确保企业核心竞争力的难以模仿性和持续性,也有助于提升企业对于外部环境的适应性,同时,知识管理的有效开展有助于提升企业资源的利用效率以及企业经营活动的系统性。在此基础上,从知识管理理念树立、知识管理平台搭建以及知识导向型企业文化的营造几个方面提出了以知识管理促进企业核心竞争力提升的相应对策。     

Issues in the management of embedded knowledge in project-based organizations: the project actor’s role

Knowledge management (KM) in project-based organizations has received substantial attention in recent years, as knowledge processes are insufficiently supported within the organization as a whole. This study specifically focuses on the project actor’s role in managing knowledge. From an actor’s perspective, the problems raised by knowledge embeddedness are identified as a key issue to link project knowledge and organizational knowledge. A conceptual framework is developed that addresses three different aspects of knowledge embeddedness: a relational dimension, a temporal dimension and a structural dimension. Three cases are studied, covering varying forms of organizations in different areas (a consulting firm, an R&D department and an industrial business unit). The results concerning the relational dimension indicate that project actors re-build the network of relationships supporting knowledge. Regarding the temporal dimension, and specifically in their professional field, actors frame professional knowledge related to their project experience. However, actors fail to surmount the problems raised by the structural dimension of knowledge embeddedness. The resulting recommendations for KM concern both Human Resource Management practices and organizational design.     

基于生物免疫的重大工程团队知识-学习-记忆模型

重大工程团队是由各个工程主体按照一定规则构成的知识集合体,作为重大工程的主要完成者,其工程管理的过程可以看作一种通过知识的不断学习和记忆,最终解决工程管理问题的过程。在知识创造模型基础上,分析重大工程团队知识、学习和记忆的特性及联系。根据重大工程团队知识管理和生物免疫的相似性,从生物免疫的角度建立重大工程团队知识-学习-记忆三者逻辑关系的框架模型。该模型突破已有研究中三者呈现独立化和片面化的现状,揭示了一条完整的知识管理链。最后,从免疫角度对重大工程团队知识管理提出建议。     

国防科技重大工程多层次隐性知识传递模型——基于技术总成视角

为实现国防科技重大工程技术总成过程中多层次隐性知识的有效传递,本文融合系统动力学理论和知识管理理论,对基于技术总成的多层次隐性知识传递特点和过程进行分析,在此基础上,构建基于技术总成的多层次隐性知识传递模型。通过对模型平衡点的求解和稳定性分析得出多层次隐性知识有效传递的基本参数控制条件为:δ1,δ2>1,且传递效果与δ1,δ2正相关。最后,基于管理学视角,提出通过构建支撑知识交互的信息技术平台,建立高效的组合式激励机制和营造鼓励知识交流和创新的工程文化促进基于技术总成的国防科技重大工程多层次隐性知识的高效传递。     

Content and knowledge provision service – a way to build intellectual capital in learning organizations

This paper presents the concept and the implementation of the Content and/or Knowledge Provision (CKP) service. The service is developed as a part of research within Intelligent Learning Extended Organization, an 7th Framework Program for R&D project in the area of technology-enhanced learning. The project aimed at enhancing cross-organizational Learning and Knowledge Building (LKB) practices at workplaces, leading to continuous growth of organization’s intellectual capital. By using the CKP service, employees can upload different kinds of knowledge assets into a knowledge repository, annotate them and (re-)discover relevant ones by performing semantic search over the knowledge repository. Hence, the service effectively serves as a content and knowledge-sharing facility and semantic search engine within a learning organization. Furthermore, CKP enables collaborative manipulation and annotation of knowledge assets in the repository, thus supporting all three components of intellectual capital.     

集成项目交付模式下知识共享治理机制研究

集成项目交付模式将项目各参与方集中在一个集成项目团队中,利用各方知识实现价值增值活动。知识共享对于集成项目团队成功实施具有重要作用,但是知识管理领域的研究不足以解决团队所面临的知识共享问题,因此从知识治理的角度对能够治理知识共享的机制进行探究。通过对知识共享和知识治理方面的文献进行综述,提出适合集成项目团队的知识共享治理机制,即基于网络、信任和文化、激励、决策权分配的机制,为集成项目团队的成功实施提供一定的参考意见。     

Successful knowledge management requires a knowledge culture: a case study

Culture is widely acknowledged to be a critical success factor in knowledge management (KM). This paper presents the case of KM implementation at MKS, an IT consulting firm based in India. Although the KM initiative at MKS had many of the hallmarks associated with successful KM projects, the initiative failed to get off the ground due to the absence of a ‘knowledge culture’ within the organisation. Subsequent interviews with MKS staff uncovered a range of cultural themes that appeared to impede the institutionalisation of KM at MKS. These cultural themes included:

• internal competitiveness among MKS staff resulting in ‘knowledge hoarding’,
• a lack of personal reward and incentive to engage in knowledge sharing,
• concerns over job security and the ‘devaluation’ of employees,
• stigma associated with the reliance on someone else's ideas,
• preference for a face-to-face mode of knowledge sharing over a tool-supported approach and
• doubts over the quality of knowledge shared by more junior staff.

     

Extreme case learning: the manager perspective on rare knowledge and capabilities development

International strategy is enhanced by organizations’ ability to learn in host markets; yet, it remains ambiguous how post-entry knowledge gaps between home – and host country shape MNE’s absorptive capacity. This article builds on the specific contributions of ‘extreme case’ internationalization to advance literature in this field. We foster the understanding of the role of rare knowledge and the mechanisms that link knowledge acquisition to absorptive capacity dynamics used in the internationalization path of multinational enterprises (MNEs). We opt for in-depth qualitative research into the post-entry phase of ‘extreme’ (thus particularly crude) international joint venture (IJV) investment, and analyze the perspective of managers from a developed economy MNE located in a high-risk, weak-institutions host country. The firm’s absorptive capacity and its interaction with external environments that are categorized into four distinct contexts are found to be contingent upon pro-active experiential learning, concurrent to managerial willingness and simultaneous organizational commitments to learning and to exploiting rare knowledge. We thus uncover managerial perceptions of a knowledge gap identified as host-country challenges and resulting managerial solutions, which reveal rare learning opportunities and knowledge exploitation dynamics. The capacity to compensate for knowledge gaps is a critical key within the design and consolidation of an alternative internationalization path for developed-country MNEs. This challenges the traditional risk–return–commitment dependencies in prior literature.