Is social networking a waste of time? The impact of social network and knowledge characteristics on job performance

People use social media to help them solve problems and enhance performance. Users may engage in diverse social interactions online, increasing their knowledge base through both weak and strong ties. In this study we investigate the impact of social networks on job performance, focusing on knowledge quality and diversity based on social network theory and the knowledge-based view. The empirical analysis reveals that the strength of social network ties is strongly associated with knowledge quality in offline interactions, while social network diversity is associated with knowledge quality in online interactions. Knowledge quality acquired from social network has a significant impact on both creativity and productivity of job performance in the workplace. However, knowledge diversity acquired from diverse social network interactions is strongly associated with creativity, but not with productivity. The results of this study increase our understanding of the knowledge sourcing behaviors of workers.     

Academics engaging in knowledge transfer and co-creation: Push causation and pull effectuation?

Although academics are increasingly engaging with businesses, some fundamental aspects of this phenomenon (i.e., their motivations, decision-making approaches, and the interplay between the two) remain understudied. We therefore conducted a qualitative inductive study comprising 68 interviews with academics who had engaged in two forms of activities—knowledge transfer and co-creation. Whereas the entrepreneurship literature offers a resource-based argument, we made an original contribution to the literature by introducing an engagement-based argument in order to offer a more accurate prediction of the motivations and decision-making approaches of academics engaged in knowledge transfer and co-creation activities. We found that when the resource- and engagement-based arguments offer different predictions of the interplay between the motivations and decision-making approaches adopted, the cognitive proximity between academics and business researchers, which reflects whether the partners are from the same/different disciplines, resolves the puzzle. We captured these situational contingencies by developing six propositions that indicate how the engagement- and resource-based arguments jointly offer a more comprehensive explanation of the interplay. We discuss the implications of our findings with regard to how universities could offer customized training, rewards, and support structures based on the four types of interplay between the motivation and decision-making approaches.     

Rethinking disability in Amartya Sen’s approach: ICT and equality of opportunity

This article presents an analysis of the concept of disability in Amartya Sen’s capabilities and functionings approach in the context of Information and Communication Technologies (ICT). Following a critical review of the concept of disability—from its traditional interpretation as an essentially medical concept to its later interpretation as a socially constructed category—we will introduce the concept of functional diversity. The importance of human diversity in the capabilities and functionings approach calls for incorporating this concept into the analysis of well-being and quality of life in persons with disability—aspects in which ICT currently plays a major role. When one contemplates these technologies, it becomes clear that factors such as accessibility, design for all, and user participation in development and implementation processes are key strategies in promoting equal rights and equal opportunity for persons with disability in the different environments of the information society.     

Deep strategic mediatization: Organizational leaders’ knowledge and usage of social bots in an era of disinformation

We identified a lack of theoretical concepts and empirical knowledge about the perception and usage of social bots from the organizational and communication management perspective. Therefore, we first introduce social bots in the realm of communication and information management by using a profound literature review. Second, by building on mediatization theory and strategic communication, we introduce the concept of deep strategic mediatization. By surveying the attitudes towards and usage of social bots of leading European communication professionals (n = 2,247) from 49 European countries, we thirdly offer first indications how diverse European organizations in different European regions use social bots. Results indicate, that leading communication professionals in Central and Western Europe as well as Scandinavia perceive highly ethical challenges, while in Southern and Eastern Europe professionals are less skeptical regarding the usage of social bots. Only 11.5 percent (n = 257) declare their organization uses or are making plans to use social bots for strategic communication. They are used primarily for identifying and following social networks users. This refers specifically to the usage of digital traces for strategic communication purposes e.g., to identify topic area opinion leaders or social media influencers. However, this represents only a small minority of the sample – leading to the conclusion that only a small minority of organizations already practice deep strategic mediatization.     

How can tacit knowledge be shared more in organizations? A multidimensional approach to the role of social capital and locus of control

This multidimensional study looks at the influence of social capital and internal vs external locus of control on tacit knowledge-sharing intention and behaviour, and the relationship between the two. The relations studied within the framework of the proposed model are tested by regression analyses. The findings indicate that social capital and its basic structural, cognitive, and relational dimensions tend to increase tacit knowledge-sharing intention, which gradually turns into behaviour because, according to Ajzen’s theory of planned behaviour, behavioural intention is the immediate antecedent to behaviour (or according to Ajzen’s theory of planned behaviour, a person’s intention to perform a behaviour increases as subjective norms become more favourable). It is further concluded that having an internal locus of control increases both the intentions and behaviour, whereas external locus of control only increases the behaviour. The study also concludes that tacit knowledge-sharing intention gradually turns into sharing behaviour. The study is considered to contribute to the field of knowledge management in various ways. In this study a multidimensional survey of 42 questions was used to investigate the research topic and its sub-dimensions, and the data were collected via face-to-face interviews. The population of the study was 106 nursing students, and all components of the research universe were reached. It was found that social capital positively affects and increases tacit knowledge-sharing intentions and behaviour. A research model based on the conceptual framework was developed and research questions were addressed by means of this model and the findings.     

Pleural,peritoneal and pericardial effusions – a biochemical approach

The pathological accumulation of serous fluids in the pleural, peritoneal and pericardial space occurs in a variety of conditions. Since patient management depends on right and timely diagnosis, biochemical analysis of extravascular body fluids is considered a valuable tool in the patient management process.The biochemical evaluation of serous fluids includes the determination of gross appearance, differentiation of transudative from exudative effusions and additional specific biochemical testing to assess the effusion etiology. This article summarized data from the most relevant literature concerning practice with special emphasis on usefulness of biochemical tests used for the investigation of pleural, peritoneal and pericardial effusions. Additionally, preanalytical issues concerning serous fluid analysis were addressed and recommendations concerning acceptable analytical practice in serous fluid analysis were presented.     

Analysing knowledge transfer channels between universities and industry: To what degree do sectors also matter?

There is a wide variety of channels through which knowledge and technology is being transferred between universities and industry. This paper aims to explain the relative importance of these different channels in different contexts. For this purpose, responses from two questionnaires were analysed, addressing Dutch industrial and university researchers, respectively. A reassuring result is that the perceived importance of the 23 distinct transfer channels we distinguished hardly differs between industry and university: we did not observe a major mismatch. Overall, our results suggest that the industrial activities of firms do not significantly explain differences in importance of a wide variety of channels through which knowledge between university and industry might be transferred. Instead, this variety is better explained by the disciplinary origin, the characteristics of the underlying knowledge, the characteristics of researchers involved in producing and using this knowledge (individual characteristics), and the environment in which knowledge is produced and used (institutional characteristics). Based on our findings, we offer policy recommendations.     

Differential influences of perceived organizational factors on younger employees’ participation in offline and online intergenerational knowledge transfer

Intergenerational supportive climate, top management support, organizational institution are seen as three types of important organizational factors for intergenerational knowledge transfer (IGKT), however, current studies are qualitative with little empirical evidence, further, the interrelations of them are little known. This paper investigates and verifies their relationships by an empirical study, especially focuses on their differential effects on younger employees’ participation in IGKT using offline versus online communication methods drawing upon social influence theory. A survey with younger doctors was conducted in the medical industry to test the research model proposed in this study. Results show that younger employees’ perceived intergenerational supportive climate (PISC) has a significant positive influence on offline IGKT, but not on online IGKT; perceived top management support (PTMS) has a significant positive influence on offline IGKT, but has a negative impact on online IGKT; perceived organizational institution support (POIS) has a significant positive influence on online IGKT, but not on offline IGKT. These findings contribute to a more comprehensive understanding about IGKT, as well as help managers be more effective to enhance younger employees’ participation in IGKT through offline/online methods, which contribute to offline and online intergenerational knowledge transfer to knowledge management.     

Foreign tacit knowledge and a capabilities perspective on MNEs’ product innovativeness: Examining source-recipient knowledge absorption platforms

This study applies a capabilities perspective to examine how source-recipient knowledge absorption platforms affect the relationship between foreign tacit knowledge resource and multinational enterprises’ (MNEs) product innovativeness. Theoretically, this study moves beyond internal absorptive capacity into a capabilities perspective of MNEs’ product innovativeness. By using dynamic capabilities theory and absorptive capacity to frame source-recipient knowledge absorption platforms as dynamic capabilities, we build a model that enables the continued interaction between the tacit knowledge resource gained from foreign subsidiaries (source) and the focal (recipient) MNEs’ product innovativeness. For managerial implications, we focus on three organizational practices in terms of entrepreneurial competence, relationship harmony, and information communication technology (ICT) competence as potential enhancements to convert foreign tacit knowledge resource into MNEs’ product innovativeness.     

Organizational knowledge,learning and memory – a perspective of an immune system

Organizational knowledge, learning and memory have been popular topics for both academic research and practical applications over the past 20 years. But until now, these issues have been discussed independently and in a fragmented way. It is asserted that these concepts are interrelated and should be considered as a part of a system. Here, the perspective of the immune system is employed to integrate the issues of organizational knowledge, learning and memory into a framework and to explain their interrelationships. The perspective developed in this paper pioneers a micro-view to integrate and explain organizational phenomena.     

Content and knowledge provision service – a way to build intellectual capital in learning organizations

This paper presents the concept and the implementation of the Content and/or Knowledge Provision (CKP) service. The service is developed as a part of research within Intelligent Learning Extended Organization, an 7th Framework Program for R&D project in the area of technology-enhanced learning. The project aimed at enhancing cross-organizational Learning and Knowledge Building (LKB) practices at workplaces, leading to continuous growth of organization’s intellectual capital. By using the CKP service, employees can upload different kinds of knowledge assets into a knowledge repository, annotate them and (re-)discover relevant ones by performing semantic search over the knowledge repository. Hence, the service effectively serves as a content and knowledge-sharing facility and semantic search engine within a learning organization. Furthermore, CKP enables collaborative manipulation and annotation of knowledge assets in the repository, thus supporting all three components of intellectual capital.     

Knowledge marketing: How can strategic customers be utilised for knowledge marketing in knowledge-intensive SMEs?

This study aims to analyse the use of various forms of “knowledge utilisation” to integrate strategic customer knowledge in order to be one step ahead of the market and competitors. For this purpose, premises, processes, and factors are highlighted, which are essential to incorporate the knowledge of strategic customers into the knowledge base of knowledge-intensive small- to medium-sized enterprises (SME) and therefore contribute to the commercialisation of knowledge-intensive products as well as services. Here a knowledge marketing strategy may support the commercial exploitation of these products and services. Since research and literature in the field of knowledge marketing (especially in knowledge-intensive SMEs) is still scarce, the authors regard a qualitative research approach as appropriate. In the analysed cases, three necessary processes have been identified: (1) Developing knowledge networks, (2) solving customer problems, and (3) possessing the absorptive capacity to understand and integrate customer knowledge.     

Customer’s role in knowledge management and in the innovation process: effects on innovation capacity and marketing results

Scholars have acknowledged customer knowledge management (CKM) as a key strategic resource for improving innovation and supporting long-term customer relationship management. This study provides a deeper understanding of the internal antecedents of business innovation capacity overcoming previous approaches. A model that had not previously been tested was used to analyse the role of customer collaboration and CKM – measured as a second-order construct – in innovation processes and marketing results. To test the model, structural equation modelling (partial least squares) was applied to a random sample of 210 Spanish companies. Results confirm that CKM and customer collaboration are antecedents of innovation capacity and marketing results. Furthermore, the effect of CKM is greater than the effect of customer collaboration. This paper provides a basis for managers to encourage innovation in their companies and explains how managers can improve marketing results.     

Organisational ‘know-where’ and ‘know-when’: re-framing configurations and distributions of knowledge in organisations

This paper explores varying configurations of knowledge in organisations. A multi-dimensional framework of distinctive forms of knowledge is used to highlight different patterns of organisational knowledge, demonstrating their heterogeneity and variability – over time, in terms of depth of expertise, and their distribution within and between organisations. Common knowledge that is shared across an organisation accounts for only a small proportion of organisational knowledge, indicating that strategies to exploit this resource for competitive advantage will be constrained unless mechanisms are developed that enable access to and transfer of knowledge that is not yet shared or common.     

The Cosmos in a Cabinet: Performance,Politics, and Mechanical Philosophy in Henry Bridges’ ‘Microcosm’

How did ordinary people – artisans, laborers, servants, and children – come to know the Newtonian universe? And what effects did this knowledge have on how they contextualized their place in society? When it appeared in 1733, Henry Bridges’ “Modern Microcosm” promised to give paying customers a view of the entire universe ingeniously recreated in a ten-foot-tall automaton theater. A hit with audiences, this clockwork wonder was displayed in Britain and the American colonies until disappearing mysteriously in the 1770s. This paper attempts to recover non-elite understandings of public science by examining the career of an astronomical wonder in the rowdy marketplace of ideas that was the London show scene.     

Extending lead user theory to users’ innovation-related knowledge sharing in the online user community: The mediating roles of social capital and perceived behavioral control

The research on users as a source of innovation has been coming into blossom and the studies about the effect of users’ lead userness on their innovation-related activities are drawing more and more attention from both academic and business circles. However, there have been few empirical studies exploring the relationship between users’ lead userness and their innovation-related knowledge sharing behavior in the context of online user community and the mediating effects of users’ social capital and their perceived behavioral control on this relationship. By empirically analyzing the 140 data collected from an online user community that is used as an important source of innovation for a company with the structural equation modeling analysis through the partial least squares method, this study reveals that users’ lead userness has a positive relationship with their innovation-related knowledge sharing in the online user community and users’ social capital and perceived behavioral control jointly and fully mediate this positive relationship. Based on the new findings, this study is expected to provide useful implications which can contribute to widening and deepening the research stream about the effect of users’ lead userness on their innovation-related knowledge sharing in the online user community.     

“A tie is a tie? Gender and network positioning in life science inventor collaboration”

Collaborative relationships are an important anchor of innovative activity, and rates of collaboration in science are on the rise. This research addresses differences in men’s and women’s collaborative positioning and collaborator characteristics in science, and whether network influences on scientists’ future productivity may be contingent on gender. Utilizing co-inventor network relations that span thirty years of global life science patenting across sectors, geographic locations, and technological background, I present trends of men’s and women’s involvement in patenting and their collaborative characteristics across time. Amidst some network similarities, women are less likely to connect otherwise unconnected inventors (brokerage) and have greater status-asymmetries between themselves and their co-inventors. In multivariate models that include past and future activity, I find that some network benefits are contingent on gender. Men receive greater returns from network positioning for brokerage ties, and when collaborating with men. Women benefit from collaborating with women, and are more likely to collaborate with women, but both men and women collaborate with mostly men. I discuss the implications of these results for innovative growth, as well as for policies that support men’s and women’s career development.     

Knowledge workers’ perceptions of potential benefits and challenges of inter-organizational knowledge sharing systems: a Delphi study in the health sector

Inter-organizational knowledge sharing systems (IOKSS) can serve as strategic systems for knowledge-based sectors. Most prior research on inter-organizational systems (IOSs) focuses on organizations’ adoption of such systems; they reveal little about knowledge workers’ adoption of IOS, especially in horizontally linked firms. Knowledge workers’ perception is critical to the deployment of IOKSS at all stages. On the basis of a Delphi technique in the health sector, this study demonstrates that IOKSS can benefit individuals, customers, organizations, the sector, and the knowledge sharing process, and that the challenges of IOKSS arise from individuals, peers, IOKSS, organizations, and the sector.     

Intellectual capital and organizational organic structure in knowledge society: How are these concepts related?

This paper seeks to investigate the relationship between organizational organic structure and intellectual capital improvement. Researches show that the organic structure and intellectual capital have a strong relationship but this relationship has not been examined systematically. This paper reviews the important theoretical work in both streams of research, highlighting the fundamental similarities and differences. Models of intellectual capital are compared, and the distinction between social, human and organizational capital is examined. The nature of organizational organic structure is presented. We examine the relationship between organic structure and intellectual capital improvement. Then the impact of organic structure on information management and information processing capability is examined.The results support the view that organic structure has a positive impact on intellectual capital. Therefore, the organic structure can improve intellectual capital in the organization.This study helps managers to design flexible and dynamic organizational structures to enhance the intellectual capital in the organization and increase the ability to compete.     

Individualism–collectivism and tenure intent among knowledge workers in India and Bulgaria: Moderating effects of equity perceptions and task interdependence

In the present study, using a sample of 367 employees (219 from India and 148 from Bulgaria), we examined whether task interdependence and equity perceptions moderated the relationship between individualism–collectivism orientation and tenure intent. Results indicated that employees with a higher level of collectivism orientation tended to report greater intent to stay with the organization. Further, employees with a higher level of individualism orientation reported greater intent to stay with the organization when task interdependence was lower and equity perceptions were higher. Employees with a higher level of collectivism reported greater intent to stay with the organization when equity perceptions were higher regardless of whether tasks were interdependent or not. Finally, employees, regardless of their individualism or collectivism orientation, reported the lowest tenure intent when tasks were highly interdependent and equity perceptions were low. Implications for theory and practice are discussed.