Modeling knowledge sharing among high-tech professionals in culturally diverse firms: mediating mechanisms of social capital

Drawing upon social capital theory, this research postulates cultural intelligence as a key driver of knowledge sharing through the mediation of social capital among employees from culturally diverse organizations. An empirical testing of the proposed model, by investigating Taiwanese professionals from high-tech foreign companies in Taiwan, reveals the applicability of social capital theory in understanding the relationship between cultural intelligence and knowledge sharing. The study’s test results show that cultural intelligence indirectly influences knowledge sharing through different dimensions of social capital. This research further provides managerial implications and limitations.     

Always Articulating: Theorizing on Mobile and Wireless Technologies

Through this article we theorize on the nature and effects of articulation work relative to the take-up and use of information and communications technologies (ICT). Articulation work is “work that enables other work”: that which links people, processes, and technologies within organizations. Articulation work in organizations is both common and too often invisible from a managerial or budgetary perspective. Drawing on data from a study of the introduction and implementation of mobile computing technologies into criminal justice organizations, we highlight two findings: (1) There exist ongoing but unmet articulation needs present in any organization or work system. (2) Articulation is cumulative. We find, that as work becomes more complex (such as adding new work tasks and using new technologies), there is more articulation needed. These findings raise issues with assessing the costs of articulation on individuals, and making arrangements to accommodate explicit and implicit articulation in organizational work, particularly around the take-up and ongoing use of ICT-based systems.     

Always Articulating: Theorizing on Mobile and Wireless Technologies

Through this article we theorize on the nature and effects of articulation work relative to the take-up and use of information and communications technologies (ICT). Articulation work is “work that enables other work”: that which links people, processes, and technologies within organizations. Articulation work in organizations is both common and too often invisible from a managerial or budgetary perspective. Drawing on data from a study of the introduction and implementation of mobile computing technologies into criminal justice organizations, we highlight two findings: (1) There exist ongoing but unmet articulation needs present in any organization or work system. (2) Articulation is cumulative. We find, that as work becomes more complex (such as adding new work tasks and using new technologies), there is more articulation needed. These findings raise issues with assessing the costs of articulation on individuals, and making arrangements to accommodate explicit and implicit articulation in organizational work, particularly around the take-up and ongoing use of ICT-based systems.     

Strategic knowledge management—Insights and pitfalls

In an increasingly globalized and hyper connected business environment, using knowledge strategically is often critical for competitive performance. This article is motivated to illuminate the notion of strategic knowledge management (SKM) in organizations. In this regard, executives need to develop an informed understanding of what types of organizational knowledge (and how much) can be ‘structured’ and/or allowed to ‘proliferate’ in order to sustain both work productivity and innovation capacity toward a harmonious conceptualization of strategic knowledge in their organizations. This conceptual paper is based on analysing certain exemplars of why organizations need to put greater emphasis on the equivalence between codification and personalization in the context of strategic knowledge management. Our explanations on managing strategic knowledge through different examples provide insights and pitfalls that organizations must be aware of and are as follows. Firstly, we argue that an exclusive emphasis on codification or personalization runs the risk of ‘knowledge structuration’ or ‘knowledge proliferation’ respectively in an organization’s strategic knowledge management. Secondly, executives should continuously realize the need to emphasize on equivalence (or congruence) between codification and personalization aspects of SKM in order to keep enduring work productivity and innovation capacity in organizations. Thirdly, we argue that SKM initiatives that prodigiously focus on either codification or personalization can lead to pitfalls despite plenty of managerial interventions. We further believe that our proposed ideas will be worthwhile considerations for executives/leaders responsible for strategy, IT and innovation divisions of the organization to determine whether its organization’s knowledge engine is running smoothly, and if not, where to direct their energy to yield long term and robust outcomes.     

职场负面八卦对员工知识隐藏的影响机制研究

本研究通过构建一个有调节的中介模型,探讨了职场负面八卦对员工知识隐藏的影响机制,并检验了情绪耗竭的中介作用和消极互惠的调节作用。对416份调查数据进行统计分析,结果表明：（1）职场负面八卦对员工知识隐藏具有显著的正向影响;（2）情绪耗竭在职场负面八卦与员工知识隐藏之间起部分中介作用;（3）消极互惠在调节职场负面八卦与情绪耗竭之间关系的同时,也调节了情绪耗竭在职场负面八卦与知识隐藏间的中介作用。本文从职场负面八卦的新视角,探讨了影响员工知识隐藏的相关机制,对企业的管理实践具有一定的借鉴意义。     

西藏地域民族文化资源与创意文化产品生成——基于知识管理视角

从知识特性和存续状态两个维度对西藏地域民族文化元素进行二维划分,建立从存量型传统文化元素向增量型创意文化成果生成的知识转化循环路径模型。目的在于疏通运用新兴科技来开发和利用传统地域民族文化的路径和管理机制。通过从传统存量文化元素中提炼和挖掘隐性经验和价值观念,植入并结合新兴科技、传媒技术手段,借鉴典范创意文化产品的成功经验来向文化市场逐步推出和测试阶段性创意成果,通过新生创意文化成果的积累来不断丰富、保护和传承传统地域民族文化的内涵和形式。     

Foreign tacit knowledge and a capabilities perspective on MNEs’ product innovativeness: Examining source-recipient knowledge absorption platforms

This study applies a capabilities perspective to examine how source-recipient knowledge absorption platforms affect the relationship between foreign tacit knowledge resource and multinational enterprises’ (MNEs) product innovativeness. Theoretically, this study moves beyond internal absorptive capacity into a capabilities perspective of MNEs’ product innovativeness. By using dynamic capabilities theory and absorptive capacity to frame source-recipient knowledge absorption platforms as dynamic capabilities, we build a model that enables the continued interaction between the tacit knowledge resource gained from foreign subsidiaries (source) and the focal (recipient) MNEs’ product innovativeness. For managerial implications, we focus on three organizational practices in terms of entrepreneurial competence, relationship harmony, and information communication technology (ICT) competence as potential enhancements to convert foreign tacit knowledge resource into MNEs’ product innovativeness.     

个体感知差异和职场排斥对知识共享行为的影响机制

本研究基于自我归类理论和社会需要理论，探索个体感知差异对职场排斥和知识共享行为的影响，以及成就需要和归属需要在这个过程中的调节效应。利用来自356位企业员工的样本数据，采用分层回归的方法进行假设验证。结论显示个体感知差异负向影响知识共享行为，职场排斥中介了二者之间的负向关系，个体成就需要和归属需要反向调节个体感知差异与知识共享行为、个体感知差异与职场排斥之间的关系。研究结果为知识共享领域的研究提供了新的视角和框架，同时对企业管理实践有一定的现实意义。     

Analyzing ICT adoption and use effects on knowledge creation: An empirical investigation in SMEs

This paper investigates the influence of the adoption and use of information and communication technology (ICT) on organizational learning (OL). The focus is on knowledge, creation, as an articulated construct for the OL concept, and the SECI (Socialization, Externalization, Combination and Internalization) model is used as a reference for knowledge, creation. ICT use is seen here as consisting of three different orientations: informative, communicative and workflow. The results, based on a sample of around 300 Spanish small- and, medium-sized enterprises (SMEs), indicate that ICT has a significant positive influence on the, four processes for creating knowledge. ICT oriented to communication and workflow is found, to produce a significant positive impact on knowledge creation processes, except for, socialization process, while ICT use for information does not influence any of the processes for, creating knowledge and OL.     

Extreme case learning: the manager perspective on rare knowledge and capabilities development

International strategy is enhanced by organizations’ ability to learn in host markets; yet, it remains ambiguous how post-entry knowledge gaps between home – and host country shape MNE’s absorptive capacity. This article builds on the specific contributions of ‘extreme case’ internationalization to advance literature in this field. We foster the understanding of the role of rare knowledge and the mechanisms that link knowledge acquisition to absorptive capacity dynamics used in the internationalization path of multinational enterprises (MNEs). We opt for in-depth qualitative research into the post-entry phase of ‘extreme’ (thus particularly crude) international joint venture (IJV) investment, and analyze the perspective of managers from a developed economy MNE located in a high-risk, weak-institutions host country. The firm’s absorptive capacity and its interaction with external environments that are categorized into four distinct contexts are found to be contingent upon pro-active experiential learning, concurrent to managerial willingness and simultaneous organizational commitments to learning and to exploiting rare knowledge. We thus uncover managerial perceptions of a knowledge gap identified as host-country challenges and resulting managerial solutions, which reveal rare learning opportunities and knowledge exploitation dynamics. The capacity to compensate for knowledge gaps is a critical key within the design and consolidation of an alternative internationalization path for developed-country MNEs. This challenges the traditional risk–return–commitment dependencies in prior literature.     

An investigation into the factors affecting knowledge management adoption and practice in the life insurance business

Knowledge management (KM) is crucial for organizations to enhance competitive advantage. While the issues of KM have been widely discussed by numerous researchers, there is a paucity of studies pertaining to KM adoption and practice for the life insurance industry. Therefore, this paper aims to investigate the main factors affecting the life insurance business in adopting and applying KM. An exploratory field study utilizing an inductive methodology involving a multiple-case study approach was undertaken by conducting interviews with 10 key knowledge workers from life insurance enterprises in various stages of KM development and use. We utilized content analysis techniques to identify the factors with their associated variables and further developed a research model. This study offers a comprehensive model for future KM research and provides managerial implications for organizations, particularly life insurance enterprises, to better realize the worth of KM and the possible impediments involved in the processes of adopting and implementing KM.     

服务主导逻辑导向与资源互动对价值共创的影响研究

本研究整合服务主导逻辑与资源互动观的理论框架,探讨知识密集型企业服务情境下服务主导逻辑导向、资源互动能力、价值共同创造活动、顾客价值认知间的关系。228对企业的问卷调查结果显示:服务主导逻辑导向将提升服务企业与顾客企业进行资源互动的能力,进而改善二者共同制定计划、共同执行计划、共同解决问题等价值共创活动,最终提升顾客价值认知。研究从实证层面推动了尚处于理论建构和定性研究阶段的服务主导逻辑范式和资源互动观的纵深发展,也为产业服务企业如何通过组织间资源整合利用和价值共创活动来传递卓越的顾客价值提供了管理启示意义。     

Information and communication technology incivility aggression in the workplace: Implications for work and family

Affective events theory (AET) suggests that when an employee enacts negative workplace events, such as ICT incivility, the employee is likely to experience a negative mood state, which in turn may have a detrimental effect on attitudes regarding work and family. Using a sample of 260 working individuals, we found that engaging in ICT incivility aggression negatively impacts mood, as evidenced by a negative relationship with positive affect and a positive relationship to psychological distress. Furthermore, in the work domain, the relationship between ICT incivility aggression and job satisfaction was mediated by positive mood, but not by psychological distress. In the family domain, the relationship between incivility and family satisfaction was mediated by psychological distress, but not by mood. These mixed mediation findings may suggest that particular moods are somewhat contextual and made more salient at work versus with family. Practical implications for organizations seeking to discourage ICT incivility aggression, as well as and directions for future research, are discussed.     

A knowledge management approach to capture organizational learning networks

Effective knowledge management practices in organizations are focused on knowledge creation and knowledge transfer activities. Thus, intelligence and competencies matters at the organizational workplace. For most knowledge intensive organizations is fundamental the continuous availability and development of domain expertise. This paper describes an ongoing research project to develop an organizational knowledge architecture that is being specified and developed to support collaboration tasks as well as design and model predictive data analysis and insights for organizational development. The primary goal of this research is to create a suitable architecture for use, initially, in intranet (corporate portal) collaborative procedures, but also scalable for later use in more generic forms of ontology-driven knowledge management systems. The designed architecture and functionalities aim to create coherent web data layers for intranet learning and predictive analysis, defining the vocabulary and semantics for knowledge sharing and reuse projects. Regarding intellectual capital definition, this research argues that effective knowledge management are based on the dynamic nature of the organizational knowledge, and predictive data analysis and insights identification can transform and add value to an organization. This paper presents a knowledge management and engineering perspective (ontology based) for the application of predictive analysis and insights at the organizational (corporate) workplace towards the development of the organizational learning network.     

Organisational knowledge creation strategies: A conceptual framework

The main purposes of this article are to identify the dimensions of organisational knowledge creation strategies (EICE model: exploration, institutional entrepreneurship, combination, exploitation) and to clarify the relationship between the organisational knowledge creation strategies and its knowledge asset. For these purposes, guided by knowledge-based view and knowledge creation theory, we propose an EICE model and explore its effect on the knowledge asset. We further suggest the managerial implications and theoretical implications. The main managerial implication is that the knowledge creation strategies model may help manager to make effective strategies for knowledge creation within the organisation. The main contributions to organisation theory are extending Nonaka's knowledge creation theory to form a new strategic model for knowledge creation.     

A framework for social well-being and skills management at the workplace

Employees are the human capital that contributes to the success of high-performance and sustainable organizations. In the digital economy, organizations need to be competitive and differentiate them self through the knowledge they detained. This requires the adoption of innovative solutions that valorize and recognize workers who invest their time to keep up-to-date with areas of knowledge that are relevant to the organization. Indeed, organizations are investing in retaining skilled workers, in particular senior workers whose knowledge and experience are a valuable asset that should be passed to younger co-workers. One way to address these concerns is to create conditions to promote a feeling of employee’s wellness in their work environment.In this paper, the two perception of well-being at the workplace (i.e. physical and social) are combined with gamification techniques and analyzed how it might help employees to acquire the expertise (“soft and hard-skills”) they need to improve their curriculum. This is particularly relevant for older adults to whom the feeling of fulfilment and recognition is much appreciated. The case study relates to the Active@Work project. The proposed solution incorporates an “intelligent behavior” to keep the user aware of their well-being status, triggering notifications to mitigate the risk of fatigue or stress at work. The solution also provides support for workers to engage in new and rewarding activities, where his/her knowledge and experience is considered as a relevant contribution, promoting in this way employee recognition and social well-being at the workplace. Team management and tutoring of younger co-workers by older adults will be, together with a Skill Development Tool, some of the innovative features within the project.     

Embedded knowledge management: towards improved managerial relevance

Despite the large volume of research and managerial literature on knowledge management, many practitioners seem to find it difficult to appreciate its added value for their managerial work. This paper aims to understand and elaborate the added value that knowledge management as a managerial approach can bring to the management of knowledge-intensive organizations. This study explores empirically the actual management practices of a knowledge-intensive organization and examines how knowledge-related phenomena are managed as embedded aspects of management. This paper makes a contribution to prior discussions concerning the relevance of knowledge management and the role of knowledge management as an embedded management practice. The findings of this study should be useful in explaining practitioners the nature, relevance and value of knowledge management.     

Group event recommendation based on graph multi-head attention network combining explicit and implicit information

In event-based social networks (EBSN), group event recommendation has become an important task for groups to quickly find events that they are interested in. Existing methods on group event recommendation either consider just one type of information, explicit or implicit, or separately model the explicit and implicit information. However, these methods often generate a problem of data sparsity or of model vector redundancy. In this paper, we present a Graph Multi-head Attention Network (GMAN) model for group event recommendation that integrates the explicit and implicit information in EBSN. Specifically, we first construct a user-explicit graph based on the user's explicit information, such as gender, age, occupation and the interactions between users and events. Then we build a user-implicit graph based on the user's implicit information, such as friend relationships. The incorporated both explicit and implicit information can effectively describe the user's interests and alleviate the data sparsity problem. Considering that there may be a correlation between the user's explicit and implicit information in EBSN, we take the user's explicit vector representation as the input of the implicit information aggregation when modeling with graph neural networks. This unified user modeling can solve the aforementioned problem of user model vector redundancy and is also suitable for event modeling. Furthermore, we utilize a multi-head attention network to learn richer implicit information vectors of users and events from multiple perspectives. Finally, in order to get a higher level of group vector representation, we use a vanilla attention mechanism to fuse different user vectors in the group. Through experimenting on two real-world Meetup datasets, we demonstrate that GMAN model consistently outperforms state-of-the-art methods on group event recommendation.     

Exploring a typology of technology-intensive firms: when is a rose a great rose?

Previous research has contributed to our understanding of technology-intensive firms by proposing alternative typologies or classifications of these firms. This study explores the Koberg typology that characterizes firms by growth stage and production technology into four types of organizations: Embryonic, Start-up, Growth, and Mature Multiline. We propose that, consistent with the typology, firms in each type will differ in strategy, structure, practices, and leadership and that performance is contingent on the fit between organizational factors and typology type. In a study of 377 technology-intensive firms, we find support for differences among organizations in organizational variables by typology type. The characteristics of the organizations as well as the typology are significant in explaining organizational performance. However, except for organizational structure, the firm characteristics that are related to performance do not significantly vary by type. The results are discussed in the context of theory development and managerial implications.     

Impact of learning culture and information technology use on knowledge sharing of Saudi students

Knowledge is regarded as a strategic resource in organizations; thus the leverage of knowledge is a key managerial issue. Knowledge creation, sharing and dissemination are the main activities in knowledge management. This study examines the influence that social and technological factors, such as learning culture and IT use, could have on knowledge sharing among students of the King Fahd University of Petroleum and Minerals in Saudi Arabia. A cross-sectional survey was used as a research method for data collection and 302 valid responses were collected from all the three categories of students that include graduates, undergraduates and preparatory students. The results show that there is a significant positive relationship between both student learning culture and IT use and students’ knowledge sharing. The limitations of this study and practical implications, along with directions for further research are discussed.