感知面子对行为意向影响的跨文化比较研究

本文在现有研究的基础上提出消费者感知面子的概念,并在中美两国消费者的跨文化背景下检验了它对行为意向的影响机理。研究结果表明,感知面子对中美两国消费者的行为意向均具有显著的正向影响;中国消费者的面子意识正向调节感知面子与行为意向的关系,面子意识高的消费者的感知面子会对行为意向产生更大的影响,美国消费者的面子意识对感知面子与行为意向的关系不具有调节作用;中国消费者的感知面子对行为意向产生直接影响,美国消费者的感知面子通过主观规范对行为意向产生间接影响。     

Modelling internet banking adoption in Fiji: A developing country perspective

The purpose of this study is to investigate the behavioral intention to adopt internet banking (IB) by individuals under the influence of user espoused cultural values in Fiji. A conceptual framework is developed by extending the Unified Theory of Acceptance and Use of Technology (UTAUT) model, incorporating customer satisfaction and perceived risk constructs and cultural moderators of individualism and uncertainty avoidance. This research adopts a quantitative approach and collects data from 530 respondents. The proposed model is tested using structural equation modelling. The empirical results obtained suggest that IB adoption is positively influenced by the levels of performance expectancy, effort expectancy, social influence and facilitating conditions while perceived risk negatively influences IB usage intention. IB intention was found to positively impact usage behavior which ultimately impacts customer satisfaction. This study also reveals that uncertainty avoidance dampens the influence of performance expectancy and facilitating conditions on IB adoption intention. The study highlights the importance of individual’s cultural values in promoting IB adoption. It contributes to the literature by extending and testing a comprehensive research model to better understand IB behavior.     

Social media enablers and inhibitors: Understanding their relationships in a social networking site context

This study extends and tests the dual factor model of technology usage (Cenfetelli, 2004, Cenfetelli and Schwarz, 2011), which recognizes enablers and inhibitors as two distinct constructs in the context of social media. We test the effect of two enablers: perceived usefulness and perceived enjoyment on perceived communication quality and social media continuance intention. We advance the understanding of the conceptualization of inhibitors from object-based, social-based, behavioral-based, and affective-based perspectives. We investigate the moderating effects of affective-based inhibitors (i.e., perceived social media distress and perceived social media anxiety) and the direct effects of object-based inhibitor (rapid change), social-based inhibitor (i.e., distorted reputation), and behavioral-based inhibitor (perceived complexity) on communication quality and continuance intention. To test the hypotheses, we collected data using an Online Crowdsourcing Markets (OCMs) technique. Using a sample of 268 Facebook users, our findings suggest perceived enjoyment is the main enabler, whereas perceived complexity is the main inhibitor of social media continuance intention. The findings also suggest that perceived social media anxiety moderates the relationships between (1) perceived complexity and perceived enjoyment, (2) perceived complexity and perceived usefulness, and (3) perceived complexity and perceived communication quality. We also find distorted reputation has a positive effect on perceived complexity but rapid change does not have a significant effect on perceived complexity. Perceived communication quality also significantly influences social media continuance intention. Our study confirms the dual factor model of technology usage and advances social media research by demonstrating that inhibitors are distinct from enablers.     

SNS社交网络个人用户持续使用行为的影响因素研究

以SNS社交网络个人用户持续使用行为为研究对象,以信息系统持续使用理论为参考框架,整合计划行为理论,针对SNS的特点引入感知娱乐、感知信任及习惯,建立研究模型进行实证研究。研究结果表明:信息系统持续使用理论在SNS情境下有良好的适用性;主观规范和感知行为控制对用户的使用意向和实际使用行为影响显著;感知娱乐对满意度和持续使用意向影响显著;习惯对实际使用行为的影响及对持续使用意向和行为之间的调节效应显著。     

基于用户行为感知的移动社交网络信息服务持续使用意愿研究

[目的/意义]本文以用户行为感知视角，研究影响移动社交网络主导型用户与浏览型用户持续使用的因素，为移动社交网络信息服务提供理论基础，并为移动社交网络提供商提出参考与应用借鉴。[方法/过程]分析移动社交网络主导型用户与浏览型用户持续使用意愿影响因素，引入相关变量，构建了基于用户行为感知的移动社交网络信息服务持续使用意愿模型并提出假设，最后通过结构方程模型进行实证分析。[结果/结论]感知有用性、感知易用性、感知娱乐、感知质量等因素均显著影响主导型及浏览型两类用户；服务质量、感知风险、知识获取、个人创新、社会认可、感知信任、感知转换成本等因素对两类用户有不同程度的影响。     

Introduction to the Special Issue on “The Legacy of Rob Kling: Social Informatics as a Research Discipline”

Drawing on Jones's ethical model and Ajzen's theory of planned behavior, this study proposes and tests an integrative model for the decision-making process underlying software piracy. Survey data collected from computer users in Guangzhou, China, in accordance with two software piracy scenarios under study—end user piracy and software counterfeiting—provide general support for the model. Consistent with major propositions of the theory of planned behavior, the findings show that Chinese computer users’ perceived moral intensity of software piracy significantly affects their corresponding moral recognition, judgment, and intention in both scenarios. Moreover, a direct influence of moral judgment on attitude toward software piracy is found in both scenarios. With regard to end-user piracy specifically, the findings further echo the theory of planned behavior by demonstrating a direct influence of attitude, subjective norm, and perceived behavioral control on intention to pirate. As in the case of software counterfeiting, the findings, however, show that only attitude and subjective norm but not perceived behavioral control significantly influence this intention. Implications derived from this study suggest the potential to synthesize ethical and general social psychological concepts to explain software piracy behavior, and also furnish insights on how to deter software piracy in China.     

基于保护动机理论的健康APP用户使用研究

移动医疗发展迅速,医疗健康管理成为研究热点,为了研究用户对健康APP的采纳意愿及影响因素。本文从技术视角和健康行为改变视角,基于UTAUT理论和PMT理论构建用户使用意愿研究模型,通过调查问卷收集数据,并利用SPSS和AMOS进行统计分析和结构方程建模。研究发现：绩效期望、信任感知、社会影响和努力期望依次显著正向影响用户的使用意愿;信任感知正向影响用户的自我效能和反应效能;用户的自我效能和反应效能分别正向影响用户的绩效期望、努力期望和社会影响;并为医疗健康服务商及APP开发运维商提供建议。     

基于SES差异下用户AI学习平台持续使用意愿影响机理研究

【目的/意义】在积极推动AI教育发展的背景下,探寻何种因素致使用户持续使用AI学习平台是一个关键 问题。【方法/过程】本研究将家庭社会经济地位SES（social economic status）不平等作为研究情景,构建基于计划行为 理论的中学生AI学习平台持续使用意愿影响因素研究模型。通过对SES进行聚类分组,并对比优劣势两组在进行 模型检测时的路径系数差异显著性以研究SES差异对持续使用意愿相关因素的影响。【结果/结论】主观规范和感知 行为控制是用户持续使用意愿的直接影响因素,学习功利性、学习享乐性、自我效能感、感知易用性、可获取性间接 影响持续使用意愿,其中态度影响不显著。SES 对自我效能感与感知行为控制的正向关系有调节作用。【创新/局 限】本研究引入用户内在动机和人工智能学习平台内部因素对计划行为理论进行拓展。在不同教育程度群体的研 究层面上还有待进一步剖析。     

搜索情境下惊喜情绪对消费者购买意愿的促进 ——来自脑电的证据

[目的/意义]旨在为商家能否调动消费者的惊喜情绪提高优惠券赎回率提供参考。[方法/过程]运用事件相关电位技术对消费者产品搜索时触发的惊喜情绪以及大脑活跃程度进行即时观测,通过问卷调查收集了156条有效数据,采用PLS模型和方差分析进行数据分析。[结果/结论]结果显示惊喜情绪偏转促使消费者P300成分产生。消费者做出与初始需求相悖的购买决策时,脑内激活冲突信号,体现在N2成分的振幅差异上,惊喜情绪相比于喜悦情绪诱发的N2成分振幅更低。结合PLS模型提出,基于消费者损失厌恶心理,惊喜情绪激发的喜悦情绪比没有惊喜情绪激发的喜悦情绪更容易增加感知交易价值,产生购买意愿。     

Understanding mobile marketing adoption intention by South African SMEs: A multi-perspective framework

This paper examines the key drivers of mobile marketing adoption intention by South African SMEs using a multi-perspective framework that combines elements in the technological, organisational and environmental contexts of the enterprises. Data was collected from a random sample of 205 SMEs from Gauteng, South Africa. Structural equation modelling was used to analyse the data. The results identified perceived relative advantage, perceived cost, top management support, employees’ IT capability, and customer pressure as important drivers of mobile marketing adoption intention. Of these factors, top management support emerged as the strongest driver of adoption intention. The implications of these findings for mobile marketers and others interested in accelerating the adoption of mobile marketing among SMEs are highlighted.     

移动团购的持续使用意愿研究——ECM与IS成功理论的比较与整合研究

移动团购发展迅速,用户的持续使用意愿是移动团购发展和竞争的关键,ECM、IS成功理论以及两者整合研究是持续使用意愿的主要方式,哪个模型对用户的持续使用意愿解释力度更强是本文研究的主要问题。本文以移动团购为研究对象,基于ECM和IS成功理论比较和整合研究用户的持续使用意愿,构建研究模型。通过调查问卷收集数据,使用SPSS和Smat PLS分析数据,进行假设检验。研究发现ECM、IS成功理论以及两者整合研究模型均适用于持续使用意愿研究,且ECM对于满意度和持续使用意愿的解释力度均大于IS成功理论,而整合理论的解释度最强,整合研究模型更适合于研究用户的持续使用行为。移动团购的满意度受到期望确认、感知有用性和系统质量、服务质量的影响,且期望确认以及感知有用性的影响作用更大,而信息质量的影响作用不显著。     

Purchasing behavior in social virtual worlds: An examination of Habbo Hotel

Spending real money on virtual goods and services has become a popular form of online consumer behavior, particularly among teenagers. This study builds on the Unified Theory of Acceptance and Use of Technology (UTAUT) to examine the role of motivation, social influence, measured with perceived network size as well as user interface and facilitating conditions in predicting the intention to engage in purchasing in social virtual worlds. The research model is tested with data from 1045 users of Habbo Hotel, world's most popular virtual world for teenagers. The results underscore the role of perceived network size and motivational factors in explaining in-world purchase decisions. The study shows that virtual purchasing behavior is substantially influenced by the factors driving usage behavior. Hence, virtual purchasing can be understood as a means to enhance the user experience. For virtual world operators, reinforcing the sense of presence of user's social network offers a means to promote virtual purchasing.     

Factors influencing the adoption of mHealth services in a developing country: A patient-centric study

mHealth under the umbrella of eHealth has become an essential tool for providing quality, accessible and equal health care services at an affordable cost. Despite the potential benefits of mHealth, its adoption remains a big challenge in developing countries such as Bangladesh. This study aims to examine the factors affecting the adoption of mHealth services in Bangladesh by using the extended Unified Theory of Acceptance and Use of Technology (UTAUT) model with perceived reliability and price value factors. It also examines the moderating effect of gender on the intention to use and on the actual usage behavior of users of mHealth services. A well-structured face-to-face survey was employed to collect the data. Structural equation modeling (SEM) with a partial least squares method was used to analyze the data collected from 296 generation Y participants. The results confirmed that performance expectancy, social influence, facilitating conditions and perceived reliability positively influence the behavioral intention to adopt mHealth services. However, effort expectancy and price value did not have a significance influence on the behavioral intention. Moreover, Gender has a significant moderating effect on mHealth services adoption in certain cases. Finally, the theoretical and practical implications of this study are also discussed.     

农户参与农村生活垃圾治理的行为机制——基于大五人格特质的调节效应

为提高农户参与生活垃圾治理的积极性,提升农村人居环境整治成效,本文基于心理学视角,综合利用计划行为理论和大五人格理论,分析农户参与农村生活垃圾治理的行为机制,并运用结构方程模型、潜在类别分析和多群组结构方程模型,对河北省邯郸市1779户农户样本进行实证分析。结果表明：①态度、主观规范、知觉行为控制和行为意向对农户参与农村生活垃圾治理行为有显著影响。农户对正确投放生活垃圾的评价越积极、越愿意遵从家人和朋友的环保期望、在正确投放时感知到的困难度越低,其正确投放生活垃圾的意向就越高,最终正确的投放行为也越容易实现。②人格特质对农户参与农村生活垃圾治理行为的心理机制具有很强的调节作用,且该调节作用由稳定性人格特质元产生。随和性和责任性能增强主观规范对行为意向的正向影响,但也会削弱知觉行为控制对行为意向的正向影响;神经质能增强主观规范对行为意向的正向影响。据此,在农村生活垃圾治理过程中,建议政府在增加资金投入、优化基础设施空间布局的基础上,更加注重乡风文明建设,并充分考虑农户的人格特质,制定出更多个性化的环境治理方案,引导和激励农户的参与行为。     

An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust

Rapid advances in mobile technologies and devices have made mobile banking increasingly important in mobile commerce and financial services. Using innovation diffusion theory and knowledge-based trust literature, this study develops a research model to examine the effect of innovation attributes (perceived relative advantage, ease of use and compatibility) and knowledge-based trust (perceived competence, benevolence and integrity) on attitude and behavioral intention about adopting (or continuing to use) mobile banking across potential and repeat customers. Based on a survey of 368 participants (177 for potential customers and 191 for repeat customers), this study uses a structural equation modeling approach to investigate the research model. The results indicate that perceived relative advantage, ease of use, compatibility, competence and integrity significantly influence attitude, which in turn lead to behavioral intention to adopt (or continue-to-use) mobile banking. Additionally, by using multi-group analysis with t-statistics, the results found that the antecedents of attitude toward mobile banking differ between potential and repeat customers. The implications for research and practice and future research directions are discussed.     

A meta-analysis to explore privacy cognition and information disclosure of internet users

Based on the Elaboration Likelihood Model (ELM), this study identifies the differences between perceived privacy risks and privacy concern. Furthermore, the study analyses how perceived privacy risks and privacy concerns affect the disclosure intention and the actual information disclosure behavior of Internet users. In addition, the study discusses the moderating effects of platform types, from the perspective of privacy elaboration likelihood. By applying meta-analyses and SEM on 104 independent studies with 42,256 samples from existing empirical studies, we attempt to systematically reveal the relationship between privacy cognition and information disclosure. The results show that perceived privacy risks can significantly reduce personal information disclosure intention, as well as actual information disclosure behavior. However, privacy concerns only affect disclosure intention, but do not have a significant effect on actual information disclosure behavior. The study also verified that platform types have moderating effects on the privacy decision making of Internet users. The findings yield important and useful implications, both for research and for practice.     

Investigating use continuance of data mining tools

While improving decisional quality is important to businesses, continued use of DMTs is a critical issue for managerial personnel. This problem mainly concerns the willingness of an individual to participate in the behavior. It can be further defined in a routine-based working behavior. This problem essentially involves three key issues, task fit, technology use, and habit. This study therefore integrates task-technology fit (TTF) model, expectation–confirmation mode (ECM), and habit, to examine the determinants of continued use of DMTs. Prior studies have focused on intention to use DMTs in the first time and only considered part of the three issues for identifying the determinants. 285 respondents from managerial personnel were collected to empirically evaluate this research model. The three issues are all important in influencing continuance use intention of DMTs. In particular, the task-technology fit indicates a direct effect on two factors of the technology use issue, user satisfaction and perceived usefulness, and an indirect effect on continuance use intention. User satisfaction and perceived usefulness, and habit are the key predictors of continuance use intention.     

Motivating information system engineers’ acceptance of Privacy by Design in China: An extended UTAUT model

Given the serious issues caused by privacy leakage, Privacy by Design (PbD) is gaining the attention of professionals as a new privacy protection paradigm with enormous potential. This study proposes a UTAUT-based integrated model from the perspective of information system (IS) engineers, and explores the determinants of PbD implementation. The implementation of PbD and privacy protection measures relay heavily on IS engineers. However, there is a paucity of research exploring IS engineers’ acceptance of PbD, particularly research that considers engineers’ individualized factors and personal attitudes. Empirical data collected from 261 IS engineers in China demonstrate the rationality of proposed model and the importance of integrating conceptual constructs. The findings suggest that IS engineers’ attitude towards PbD implementation significantly impacts both their behavioral intention and their implementing behavior. IS engineers’ awareness of PbD is a predictor of their effort and performance expectancies, and intention to implement; IS engineers’ effort and performance expectancies concerning PbD usage have significantly impact on their attitude towards PbD. This study reveals the factors that motivate IS engineers to implement PbD into their workflow and proposes for the first time that IS engineers’ attitude towards PbD usage is the key factor for PbD implementation.     

在线个性化产品定制意向研究——基于独特性需求和TPB视角

基于独特性需求和TPB理论视角,构建了在线个性化产品定制意向的研究模型,并通过问卷调查收集数据,采用SPSS和AMOS软件进行了实证分析.研究结果表明:主观规范、行为态度与感知行为控制对个体消费者的在线个性化产品定制意向有显著正向影响;主观规范、感知行为控制和独特性需求通过行为态度对在线个性化产品定制意向产生间接影响;在影响个性化产品定制意向的多个变量中,主观规范的总体影响最为显著.     

The non-monetary benefits of mobile commerce: Extending UTAUT2 with perceived value

Consumers can conduct mobile commerce via their smartphones. They can search for products and when ready, they pay and have the products delivered to their homes. By sharing personal information, they receive faster and more customized service. Because of the risk of loss of privacy, consumers need to balance their privacy concerns against the perceived value of enhanced mobile commerce. In this empirical study, the unified theory of acceptance and use of technology (UTAUT2) is modified where perceived value replaces price value to represent the value of an IT artifact that has no direct costs attributable to it. The framework is extended to include constructs from the privacy calculus. In addition, the construct of personal innovativeness is added as a moderator with the anticipation that owners of smartphones who are more personally innovative will be more willing to share information. From an empirical study of Canadian smartphone owners, the results show that perceived privacy concerns influence perceived value and that intention to use is significantly influenced by hedonic motivation and perceived value.