基于信息化服务的酒店网站功能调查——以常州市区高星级酒店为例

酒店网站建设作为信息化服务水平的重要标志,其实质是为顾客提供满意的服务。文章从酒店网站更有效地服务顾客为出发点,结合顾客对网站服务功能的实际需求,对酒店网站的服务功能进行问卷调查以及案头调研,在此基础上了解并分析酒店网站的服务功能分布的现状及匹配度,对高星级酒店的网站服务功能的设计提出建议,为其他酒店网站建设提供思路。     

媒体网站的服务性意识浅探

中国媒体网站经过10余年的发展,已经初具规模并逐步展示出其影响力。但其在战略规划、业务拓展、经营运作、危机应对等方面还远远比不上门户网站,要在激烈的竞争中站稳脚跟,不断的加强自身建设,不断的增强自身的服务意识是当务之急。从网站内容及网站内容的表现形式两个方面来探讨媒体网站提高自身服务性意识的重要性,同时寻找国内媒体网站提高服务性意识的方法。     

我国网络学院网站响应时间测试结果及分析

本研究模拟远程学习者基于网络进行自主学习的情境,应用网站能力测试软件Web-CT 4．0,对我国网络学院网站的响应时间作了测试,同时利用SPSS软件处理测试数据。研究发现,2005年度我国网络学院网站性能有明显改善,性能优越的网站比例从2005年初的1／3上升到2006年初的2／3,学习者对网站服务的平均满意度从2005年初的基本满意上升为满意;但网站之间的性能差异较大,目前仍有15％的网站性能差或很差。从地区分布情况来看,上海、北京、湖北等地区总体水平较高,东北、陕西等地区总体水平较低。作者建议, 尽快出台相关学习支持服务标准,提高学习支持服务的效率。     

教育政务网站评价指标体系探究

随着信息技术的成熟,教育政务网站建设需要从关注结构设计的视角转向关注交互与服务的视角,这是教育政务网站发展的关键。因此,分析当前教育政务网站建设中存在的问题,充分利用评价的诊断性、引导性和激励性功能,形成面向服务、强化日常交互与参与的新型评价体系,是促进教育政务网站持续发展、推动教育信息化的有效途径。     

可视化精品课程网站的建设

网站设计是精品课程建设中的一个重要环节,好的精品课程网站可以使其作用得以有效发挥,从而更好地服务教学。本文针对目前精品课程网站建设存在的问题,设计了精品课程网站在线制作系统。文章从网站功能与结构、在线可视化编辑模块设计、网站架构技术等方面,系统归纳了可视化精品课程网站建设方案。     

我国志愿服务网站影响力评估研究

我国志愿服务发展的现实需求要求志愿服务网站在提高志愿服务知名度、拓宽参与渠道、招募培训志愿者等方面起到更大的作用.本文以我国27家志愿服务网站为研究对象,采用网络计量学中的链接分析方法,通过搜索引擎得到的网站相关链接指标数据,运用因子分析进行统计处理,从而综合评价各家志愿服务网站规模及影响力.同时,通过对六家综合指标突出的网站进行评估分析,总结当前志愿服务网站特征,并提出提升网站影响力及知名度的相应建议.     

政府门户网站实现G2B、G2C电子政务的探讨——以厦门市政府网站为例

政府门户网站是政府与其服务对象沟通的平台,是实现电子政务的主要方式之一。以厦门市政府网站为例,说明政府门户网站从信息公开、在线办事、公众参与三个层次实现政府为公众及企业提供社会服务,从而实现G2B、G2C电子政务,并提出加强网上并联审批、构建即时通信平台以改进政府门户网站,从而更好地促进政府向管理服务型的转变。     

基于SERVQUAL量表的新媒体网站服务质量管理实证研究

以一项调查研究的数据为例,以网站便捷性、网站信息内容、网站美学性、网站个性化、安全性、帮助支持等6个维度测量新媒体网站服务质量。调查数据表明,新媒体网站6项服务方面用户满意度都在一般和比较满意之间,相较于其他服务指标,用户更关注网站的安全性和帮助支持二个服务指标。     

探析政府部门网站公众服务能力的提升策略——以泰州政府部门网站为例

从绩效评估结果和调研结果分析泰州政府职能部门网站在信息公开、在线办事、互动交流等几方面的建设情况,剖析政府各级部门网站在公众服务能力的建设中存在的问题,提出相应的解决策略,推进政府网站的持续改进和优化,能够更好的建设服务型政府网站。     

基于OTA的在线旅行预订服务质量研究

基于服务过程的视角,从OTA网站特征、服务交付与结果三方面提出在线旅行预订服务质量的测量维度,利用PLS结构方程分析网站功能性、信息质量、履行性、经济性、保障机制等五大维度对顾客满意与忠诚的影响。研究发现,在线旅行预订服务中的经济性、信息质量、履行性三维度对顾客满意与忠诚都有显著影响,而保障机制维度仅对顾客忠诚有显著影响,功能性维度仅对顾客满意有显著影响。文章结合我国在线旅行预订行业的特点,从网站信息管理与服务质量过程监控等方面提出了管理启示。     

Trends in culturally relevant interface design features for Latino Web site users

There is a lack of published research on designing Web-based instruction for the adult U.S. Latino population. Instructional designers need guidance on how to design culturally relevant learning environments for this audience, particularly for Latino people from Mexican heritage. The authors used content analysis to investigate the extent to which 20 U.S. state food stamp Web sites and 20 Mexican state government Web sites contained culturally relevant interface features targeted at the Spanish-speaking Latino population. Web sites were coded for 10 features distilled from Hofstede??s work on cultural differences. Results indicated that more culturally and linguistically relevant features, including Hofstede??s dimensions of collectivism, power distance, and uncertainty avoidance, as well as adequacy of information in Spanish, were found on Mexican than on U.S. Web sites. The findings suggest that Hofstede??s cultural dimensions theory might provide a useful framework for designing Web-based resources for the adult U.S. Spanish-speaking Latino population and provides additional evidence to further investigate if Web-based interface features tailored for U.S. Latino Web users motivate users, strengthen communication, and promote learning.     

转变观念 创新机制 在地质大调查中淬炼地调科研英才

成都地质调查中心围绕着事业发展目标,在人才工作中,牢固树立"以人为本,人才资源是第一资源"的用人理念,面对地调科研事业发展的重大历史机遇,以提高队伍野外工作能力和科研创新能力为主线,以培养中青年骨干人才为重点的发展战略,转变观念,创新机制,着力加强青年地调科研人才的培养使用,着力打造技术精湛、作风硬朗、能打硬仗的地调科研团队。     

Prestige Among Graduate and Professional Schools: Comparing the U.S. News’ Graduate School Reputation Ratings Between Disciplines

Using a conceptual model, this study examines the variables associated with the U.S. News and World Report peer assessment ratings of graduate and professional schools in business, education, engineering, law, and medicine. What are the correlates of prestige among the nation’s leading graduate and professional schools, and are they consistent with prior studies of prestige? Not since the studies of the 1995 National Research Council (NRC) data have scholars examined the correlates of prestige for individual graduate programs, and no study has ever extensively examined the U.S. News graduate ratings. Using available data from U.S. News, as well as institutional websites and ISI Web of Science information, this analysis finds robust relationships between the U.S. News graduate school reputation ratings and the model-relevant indicators, especially enrollment size, admissions test scores, and faculty publications per capita.     

美国基础教育质量的学校影响因素监测研究

教育质量的学校影响因素是教育质量监测的重要组成部分.美国国家教育统计中心开展的"学校与教职人员调查"(Schools and Staffing Survey, SASS)为我国教育质量监测体系的建设提供了很好的借鉴.本文介绍和分析了SASS的目的、测试内容、测试组织、研究发现和对美国教育政策的影响,并提出了对我国基础教育质量评价的借鉴:将学校和教师调查纳入教育质量监测体系,满足国家和地方需求;将学校与教师调查的监测数据与其他教育信息系统数据有效链接,服务决策;发布中小学师资质量状况的监测报告.     

Listening to Mothers II: Report of the Second National U.S. Survey of Women's Childbearing Experiences: Conducted January-February 2006 for Childbirth Connection by Harris Interactive(R) in partnership with Lamaze International

With permission from Childbirth Connection, the concise version of the Listening to Mothers II "Survey Methodology" is reprinted here. Harris Interactive(R) conducted Listening to Mothers II: Report of the Second National U.S. Survey of Women's Childbearing Experiences on behalf of Childbirth Connection. The survey consisted of 1,373 online interviews and 200 telephone interviews with women who had given birth in U.S. hospitals in 2005, with weighting of data to reflect the target population. Interviews were conducted from January 20 through February 21, 2006. The methods used to conduct the survey and analyze the data collected are described.     

The Infoshare Module: Using Collaborative Asynchronous Training to Improve Web Search Skills

Abstract

This article discusses the design, development, and implementation of a collaborative learning environment for online training ‘Infoshare on the Web’ It was designed to teach participants how to use and/or improve their use of Web search engines to access information on the Web. Participants collaborated in completing group tasks using asynchronous communication provided by Simon Fraser's Virtual‐U, a Web‐based environment that supports distance education, information sharing, and training. The module was delivered in four weeks, and participants found both advantages and limitations in the use of asynchronous environments for training.     

Expectations of and Attitudes toward Counseling: A Comparison of Asian International and U.S. Graduate Students

This study examined Asian international graduate students’ expectations of and attitudes toward counseling by using U.S. graduate students as a comparative reference group. Survey data from 189 Asian international and 186 U.S. students were subject to analyses. Results indicated that Asian international students, in comparison with U.S. students, indicated less exposure to counseling, less self-perceived need for counseling, greater discomfort/shame with counseling, less openness to counseling, a greater preference for a directive style, and a greater preference for a flexible counseling format. Language and cultural concerns were barriers to seeking counseling. Implications for culturally responsive services were discussed.     

Different systems—Similar challenges? Factors impacting the motivation of German and U.S. teachers to become school leaders

In the United States and Germany, effective school leadership is pivotal to a school's success. Yet in each country, attracting and retaining qualified school leaders is a formidable challenge. This study compares the influence of possible motivators and inhibitors that impact teachers’ decisions to become principals in the two countries. Survey responses of 311 U.S. students in principal preparation programs in the United States and responses of 117 German students in similar programs in Germany indicate that many factors that motivate and inhibit U.S. and German teachers to become school leaders are similar. The results also reveal areas in which the U.S. and Germany may learn from each other regarding motivators and inhibitors to becoming school administrators.     

HIS在矿井水文地质灾害中的应用探讨

地理信息系统(GIS)技术正在许多领域得到广泛的应用。课题在工具型软件MAPGIS6.5的平台上应用可视化变编程语言VisualC 6.0研制开发了水文地质信息系统(HIS),使水文地质信息系统实现了对矿井水文地质信息及灾害信息的采集、存储、处理和分析等多种功能,详述了水文地质信息系统酌灾害预测预报基本原理和方法,并应用水文地质信息系统中的多源信息回归预测法对具体矿井水文地质灾害进行预测和预报。HIS是矿井安全生产和矿井水文地质资料的科学管理的有效途径和方法。     

Listening to mothers: take two

LISTENING TO MOTHERS II: Report of the Second National U.S. Survey of Women's Childbearing Experiences (Declercq, Sakala, Corry, & Applebaum, 2006) is essential reading for the childbirth educator. Birth continues to be "intervention intensive" in the United States, and less than 2% of women have births characterized by the six care practices that promote, protect, and support normal birth. Only a little more than half of the women surveyed attended childbirth education classes, and only 4% reported that childbirth classes were their most important source of information. Seventy-eight percent used the Internet as an information resource. As a result of childbirth classes, women report, they are more confident in their ability to give birth but also less fearful of medical intervention. The results of these and other findings have important implications for childbirth education.