INTERNET RESOURCES

Abstract

AT THE DESK OR ONLINE: REFERENCE TRAINING, MEASUREMENTS, AND GUIDELINES

RUSA Professional Tools: Reference Guidelines http://www.ala.org/ala/rusa/rusaprotools/referenceguide/referenceguidelines.htm. Reviewed by Penny Scott

RUSA Professional Tools: Guidelines for Implementing and Maintaining

Virtual Reference Services http://www.ala.org/ala/rusa/rusaprotools/referenceguide/virtrefguidelines.htm. Reviewed by Susanne Markgren. Program http://www.arl.org/stats/ by Dawn Lowe-Wincentsen.

Digital Reference Services Bibliography http://www.lis.uiuc.edu/～b-sloan/digiref.html. Reviewed by Susanne Markgren.

Digital Reference Education Initiative http://drei.syr.edu/index.cfm. Reviewed by Lydia Eato Harris.

Ohio Reference Excellence (ORE on the Web) http://www.olc.org/Ore/index.html. Reviewed by Dawn Eckenrode.

Library Staff Competencies http://www.librarysupportstaff.com/4competency.html. Reviewed by Beth Thomsett-Scott

Association of Research Libraries Statistics and Measurement

Research Methods Knowledge Base http://www.socialresearchmethods.net/kb/. Reviewed by Barbara Burd.     

Second Life as Innovation

Recently, the business and technology research firm Gartner released its 2009 Hype Cycle Report, which tracks upcoming technology tools and their relative social expectations associated with them (Fenn, Raskino, & Gammace, 2009 Fenn , J. , Raskino , M. , & Gammage , B. ( 2009 ). Gartner's hype cycle special report for 2009. Retrieved August 13, 2009, from http://www.gartner.com  [Google Scholar]). One often-hyped technology in the library world is Second Life, which has experienced a dramatic rise and fall in the past few years in terms of patron and librarian interest. Guest columnist Christopher Guder considers Second Life in terms of Everett Rogers’ Diffusion of Innovations theory, which offers insight into whether this technology is actually viable in a library setting.

Christopher Guder is a Reference & Instruction Librarian at Ohio University. His subject specialty is Education, and he is currently working on a Ph.D. in Instructional Technology. In addition to being a member of the Alden Library Technology Team, Guder is also responsible for adaptive technology. He will assume editorship of the Technology column with the next issue.     

Interface of Political Opportunism and Islamic Extremism in Bangladesh: Rhetorical Identification in Government Response

Critical approaches to study Bangladesh's political development have been widespread, especially in the fields of political science and international relations. What is missing from the existing critical account is an examination of the language that Bangladesh's political leaders use as symbolic means. This paper will critically analyze a rhetorical event, Address to the Nation by Begum Khaleda Zia, former Prime Minister of the People's Republic of Bangladesh, at the Fourth Anniversary of the former Alliance Government at Dhaka, Bangladesh on October 10, 2005 Zia , B. K. ( 2005, October, 10 ). [Address to the Nation]. Speech presented at the Fourth Anniversary of the Alliance Government. Ministry of Foreign Affairs. Government of the People's Republic of Bangladesh. Retrieved January 6, 2006, from http://www.mofa.gov.bd/st_prime_minister.htm  [Google Scholar]. The purpose is to investigate the responses of the then Bangladesh government to growing Islamic militancy in the country. Kenneth Burke's concept of identification will be used to this end.     

Managing Dialectics to Make a Difference: Tension Management in a Community-Building Organization

This article is an ethnographic report of the dialectic tension management practices of a community-building organization called the Nehemiah Group. ¹ The Nehemiah Group, in 2009, changed their name to the Nehemiah Network to reflect their expanded involvement of business leaders (Our History, n.d. Our History . ( n.d. ). Retrieved from http://www.nehemiahnetwork.org/about  [Google Scholar]). This group unites local churches to serve the community. This three-year participant-observation study documents how group members manage two primary and intertwined dialectic tensions: noncooperation-cooperation and unity-division. Members use multiple practices to manage these tensions and other intertwined tensions: They construct narratives to voice moral issues, to alternate between tension poles to address pragmatic obstacles, to frame tensions as complementary through segmentation, and rely on prayer rituals to reframe tensions. From this analysis, three implications follow: (a) moral narratives serve to construct framing options, (b) a larger discursive history is utilized to create counternarratives, and (c) metadiscursive practices rely on rituals to manage tensions.     

Employee Perceptions of E-mail Monitoring from a Boundary Management Perspective

This research contributes to the growing body of literature exploring employee perceptions of workplace communication monitoring and surveillance by developing an explanatory model based on predictions derived from communication boundary management theory (CBM; Petronio, 1991 Petronio , S. ( 1991 ). Communication boundary management: A theoretical model of managing disclosure of private information between marital couples . Communication Theory , 1 , 311 – 335 .[Crossref] , [Google Scholar], 2001 American Management Association . ( 2001 ). 2001 AMA survey: Workplace monitoring and surveillance . Retrieved September 27, 2003, from http://www.amanet.org  [Google Scholar]). Specifically, this study explores the perceptions of workplace e-mail monitoring from a cross-section of 155 workers. The data suggest that when employees feel that there is a large amount of e-mail monitoring and believe that the monitoring is inappropriate, they respond negatively to top management. The implications of these findings are discussed.     

Accommodating Employees with Disabilities: Perceptions of Irish Academic Library Managers

This research study investigated the views and practice of third level academic library managers in the Republic of Ireland regarding reasonable accommodation of employees with disabilities (as defined in the Irish Employment Equality Act 1998 as amended by the Equality Act 2004 Equality Act. 2010. 2010 Chapter 15. 8 Web. Apr. 2010 <http://www.equalities.gov.uk/equality_act_2010.aspx> [Google Scholar]).

A mixed methods study (sample of 163 library managers) employed both an online survey (response rate 108/163) and follow-up telephone interviews (23% of respondents). Questions were based on a literature review.

Library managers were aware of a legal duty to accommodate. A majority of library managers subscribed to the social model of disability rather than the medical model. They were less aware of the needs of employees with less visible disabilities. A small majority of library managers reported the presence of an accommodation procedure at their college. A large majority of library managers would not spend more than 0–10% of the library budget on accommodation—in practice, this should be sufficient. A small majority believe that a legal obligation to accommodate is necessary. A majority would adopt a graduated approach (informal to formal) in relation to discriminatory conduct.

On the whole, the legislation was working in practice. However, further disability awareness training of staff was required, and further research should examine the views of library staff with disabilities.     

You’re not you when you’re in a snickers’ ad: Celebrity,intertextuality, and masculinity

Snickers’ “you’re not you when you’re hungry” (YNY) campaign premiered in 2010. Ad agency BBDO, New York (2017 BBDO, New York. (2017). Retrived from http://www.amvbbdo.com/work/campaign/snickers/yourenotyouwhenyourehungry [Google Scholar]) designed the ads as the centerpiece of an expensive, celebrity-filled Super Bowl promotion. This rhetorical analysis interprets the ads in terms of celebrities serving as intertextual messages that not only sell nut-filled chocolate bars but also reinforce identity stereotypes. In particular, the ads reinforce stereotypes of traditional sex roles. The ads reward viewer knowledge that plays into these stereotypes.     

Is everything all right at night? Measuring user response to overnight library services

A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was further informed by patron counts conducted hourly by library floor and type of activity. Survey questions were based on Sowell and Nutefall's study (2014 Sowell, S. L., &; Nutefall, J. E. (2014). Mysteries in the night: An exploratory study of student use and perceptions of 24/5 hours. Public Services Quarterly, 10(2), 96–114. [Google Scholar]); activity counts used categories similar to Johnson and McCallister's overnight study (2015 Johnson, K., &; McCallister, K. (2015). Assessing the 24/5 library: A case study in data and perspectives. Journal of Access Services, 12(3–4), 75–90. [Google Scholar]). This SCU research queried service needs in overnight hours, finding, as others studies have, that late-night users are primarily seeking a quiet space with comfortable amenities conducive to concentrated study. This conclusion was supported by patron count data that documented user activity between midnight and 7 a.m. showing patrons overwhelmingly working on personal laptops (53%) or library PCs (14%). Over 90% of respondents strongly agreed (66%) or agreed (27%) with the statement that “having the ability to use the Learning Commons/Library during the overnight hours (midnight-7 a.m.) has made a positive difference for me academically.”     

Redesigning Services for the Net-Gen and Beyond: A Holistic Review of Pedagogy,Resource, and Learning Space

Oblinger and Oblinger (2005) described the Net Generation or Net Gen, who have never known life without the Internet. They note the incremental nature of change: “One generation's technology is taken for granted by the next” (p. 2.1). In a world increasingly dominated by technology, the academic library has become a place to learn that is constantly adapting and changing, reflecting “what the student does” (Biggs, 2007 Biggs, J. 2007. Teaching for quality learning at university: what the student does, , 3rd ed, Maidenhead: Open University Press.  [Google Scholar]). Pathfinder funding from the Higher Education Academy has enabled Bournemouth University (BU) to explore the pedagogies of learning in a hybrid environment and consider how Web 2.0 technologies within a virtual learning environment contribute to the acquisition and development of academic literacy skills. Good library design demonstrates agility and adaptability in the use of space (Heppel et al., 2004 Heppel, S., Chapman, C., Millwood, R., Constable, M. and Furness, J. 2004. Building learning futures. A research project at Ultralab within the CABE/RIBA “Building Futures” programme 〈http://rubble.heppell.net/cabe/final_report.pdf〉 (accessed 24 July 2008) [Google Scholar]). Virtual environments enable integration of resources within the unit of study. Subject librarians, academics, and learning technologists are developing new ways of working together to deliver resources. The rate of change is exponential but is full of opportunity (“Libraries Unleashed,” 2008). In 2009 Bournemouth University will open a new library for postgraduate business students without any books, but with each student equipped with an e-book reader. This article will discuss the academic skills and learning spaces students will need to read for a degree in an environment that is predominantly electronic.     

Building Calgary’s New Central Library

Abstract

This article summarizes the key elements that led to the successful 2018 launch of the New Central Library in Calgary, Alberta. The perfect marriage of innovative architecture and innovative programing would not have been possible without an innovative approach to planning. It began with a clearly articulated vision, bold leadership, and the coming together of a collaborative project team. A human-centered design process dovetailed with a flawlessly executed operational readiness plan to produce an overall visitor experience that has set a new standard for libraries—named by Time magazine as one of the “Greatest Places 2019” (Davies, 2019 Davies, W. (2019). Greatest places 2019 Central Library (2019). Retrieved from https://time.com/collection/worlds-greatest-places-2019/5654128/central-library-calgary-canada/ [Google Scholar]).     

Strategic Communication during Marital Relationship Dissolution: Disengagement Resistance Strategies

This study investigated the communication strategies used by divorced individuals who did not wish their marriages to end (non-initiators). Participants were 270 divorced persons drawn from divorce recovery and support groups as well as network sampling. An adaptation of Buss's (1988 Buss , D. M. ( 1988 ). From vigilance to violence: Tactics of mate retention in American undergraduates . Ethology and Sociobiology , 9 , 291 – 317 . [CROSSREF] [CSA] [Crossref], [Web of Science ®] , [Google Scholar]) taxonomy of partner retention tactics served to capture the communication strategies of non-initiators during marital dissolution. A factor analysis revealed that four disengagement resistance strategies—commitment, alignment, negativity, and harm—are used by non-initiators during the process of marital dissolution.     

Perceptions of Moral Violations and Personality Traits Among Heroes and Villains

This study investigates disposition-formation processes in entertainment by predicting perceptions of media heroes and villains by their behavior in specific moral domains. Participants rated self-selected heroes and villains from television and film along the moral domains of care, fairness, loyalty, authority, and purity (Haidt & Joseph, 2007 Haidt, J. & Joseph, C. (2007). The moral mind: How 5 sets of innate moral intuitions guide the development of many culture-specific virtues, and perhaps even modules. In P. Carruthers S. Laurence & S. Stich (Eds.), The innate mind (Vol. 3, pp. 367–391). New York, NY: Oxford.[Crossref] , [Google Scholar]) as well as along dimensions of warmth, competence, and duplicity used in impression-formation research (Fiske, Cuddy, Glick, & Xu, 2002 Fiske, S. T., Cuddy, A. J. C., Glick, P. & Xu, J. (2002). A model of (often mixed) stereotype content: Competence and warmth respectively follow from perceived status and competition. Journal of Personality and Social Psychology, 82, 878–902. doi:10.1037//0022-3514.82.6.878[Crossref], [PubMed], [Web of Science ®] , [Google Scholar]). Results show that heroes violate moral norms in domains of authority and purity, whereas villains violated moral norms in the domains of caring and group loyalty. Furthermore, these moral violations are associated with personality dimensions of warmth and competence differently for each character type, such that impressions of heroes are driven by their work in the care domain (i.e., saving or protecting people), whereas for villains, violation of purity norms is most strongly associated with subsequent impression formation processes.     

How We Hired a Content Strategist (And Why You Should Too)

Libraries were once the trailblazers for developing Web sites in the early 1990s, but today many library Web sites are bloated with outdated, irrelevant, and unfriendly content. Some institutions have recently turned to content strategy—the practice of planning “for the creation, publication, and governance of useful, usable content” (Halvorson 2011 Halvorson, K. 2011. Understanding the discipline of web content strategy. Bulletin of the American Society of Information Science and Technology 37:23–25. http://dx.doi.org/10.1002/bult.2011.1720370208.[Crossref] , [Google Scholar], 23)—to address these problems. In this article, the authors argue that large libraries can benefit from creating a dedicated staff role for content strategy. They explore how the University of Arizona Libraries moved from its first forays in content strategy to adding a full-time, permanent content strategist to the staff. The authors describe the key elements that were important in making the case for this position and detail considerations for recruitment and hiring. They also discuss the role a content strategist can play for improving the overall user experience beyond just the library Web site.     

Perceived and experienced stigma among people living with HIV: Examining the role of prior stigmatization on reasons for and against future disclosures

HIV remains a significant health concern entering the fourth decade of the epidemic [Centers for Disease Control and Prevention. 2014. HIV basics. Retrieved from http://www.cdc.gov/hiv/basics/index.html], and people living with HIV continue to grapple with stigma. This study uses Leary and Schreindorfer's [1998 Leary, M. R., &; Schreindorfer, L. S. (1998). The stigmatization of HIV and AIDS: Rubbing salt in the wound. In V. J. Derlega &; A. P. Barbee (Eds.), HIV and social interaction (pp. 12–29). Thousand Oaks, CA: Sage. [Google Scholar]. The stigmatization of HIV and AIDS: Rubbing salt in the wound. In V. J. Derlega &; A. P. Barbee (Eds.), HIV and social interaction (pp. 12 Lekas, H. M., Siegel, K., &; Schrimshaw, E. W. (2006). Continuities and discontinuities in the experiences of felt and enacted stigma among women with HIV/AIDS. Qualitative Health Research, 16, 1165–1190. doi:10.1177/1049732306292284[Crossref], [PubMed], [Web of Science ®] , [Google Scholar]–29 Lekas, H. M., Siegel, K., &; Schrimshaw, E. W. (2006). Continuities and discontinuities in the experiences of felt and enacted stigma among women with HIV/AIDS. Qualitative Health Research, 16, 1165–1190. doi:10.1177/1049732306292284[Crossref], [PubMed], [Web of Science ®] , [Google Scholar]). Thousand Oaks, CA: Sage] conceptualization of stigma to explore prior stigmatization on reasons for and against future disclosures. We interviewed HIV+ individuals (N?=?59) and used a combination of deductive and inductive coding to analyze participants’ responses. Deductive codes consisted of four stigma characteristics (pose a threat to others’ health and safety, deviate from group standards, create negative emotional reactions in others, and failure to contribute), experiences of feeling stigmatized due to HIV status (yes or no), and the degree to which HIV stigma was a concern (major, minor, or no concern). Inductive coding identified examples of perceived and experienced stigma and stigma concerns on future disclosure decision-making. Practical implications discuss individual, institutional, and societal stigma-reduction interventions and programs.     

Playing With Dialectics: Black Female Friendship Groups as a Homeplace

Female friendships are significant to many Black females because they represent a homeplace, or a safe space. This study uses Baxter and Montgomery's (1996 Baxter , L. A. , & Montgomery , B. M. ( 1996 ). Relating: Dialogues and dialectics . New York , NY : The Guilford Press . [Google Scholar], 1998 Baxter , L. A. , & Montgomery , B. M. ( 1998 ). A guide to dialectical approaches to studying interpersonal relationships . In B. M. Montgomery & L. A. Baxter (Eds.), Dialectical approaches to studying interpersonal relationships (pp. 1 – 16 ). Mahwah , NJ : Lawrence Erlbaum . [Google Scholar]) relational dialectics theory and Collins’ (2000 Collins , P. H. ( 2000 ). Black feminist thought: Knowledge, consciousness, and the politics of empowerment ( ed.) , 2nd . New York , NY : Routledge . [Google Scholar]) Black feminist thought to understand the interplay of contradictions in the stories that Black females tell in their friendship groups. The contradictions embedded in the stories were finances (spending/saving), language (“good”/“bad” English), appearance (satisfaction/dissatisfaction), and race (acceptance/rejection of otherness). The interaction of these tensions showed that the friends engaged in group segregation and integration, which ultimately enabled them to freely express their culturally based truths without fear of marginalization.     

Communication Students' Mathematics Anxiety: Implications for Research Methods Instruction

This study examined indicators of math and speaking competence in three student major categories (N = 263). Communication (n = 178), business (n = 58), and liberal arts (n = 27) majors completed scales measuring math anxiety (Betz, 1978 Betz , N. E. ( 1978 ). Prevalence, distribution, and correlates of math anxiety in college students . Journal of Counseling Psychology , 25 , 441 – 448 .[Crossref], [Web of Science ®] , [Google Scholar]), math performance (Dowling, 1978 Dowling , D. (1978). The development of a mathematics confidence scale and its application in the study of confidence in women college students. Unpublished doctoral dissertation, Ohio State. [Google Scholar]), math self-efficacy, and public speaking apprehension (McCroskey, 1982 McCroskey , J. C. ( 1982 ). An introduction to rhetorical communication , Englewood Cliffs , NJ : Prentice-Hall . [Google Scholar]). These variables explained 27.5% of the variance in reported major. Business majors had higher math performance and math self-efficacy scores and lower math anxiety scores than persons majoring in communication or liberal arts, whereas communication majors reported lower public speaking apprehension scores than business or liberal arts majors. Sex differences were found on all mathematics variables, with females scoring higher in math anxiety and lower in math self-efficacy and performance than males. Findings are examined for their implications concerning research methods instruction.     

Telepresence and the Exemplification Effects of Disaster News

Exemplification theory (Zillmann, 1999 Zillmann , D. (1999). Exemplification theory: Judging the whole by the sum of its parts. Media Psychology , 1, 69–94.[Taylor &; Francis Online] , [Google Scholar], 2002 Zillmann , D. ( 2002 ). Exemplification theory of media influence . In J. Bryant &; D. Zillmann (Eds.), Media effects: Advances in theory and research ( , 2nd ed. , pp. 213 – 245 ). Mahwah , NJ : LEA . [Google Scholar]; Zillmann &; Brosius, 2000 Zillmann , D. , &; Brosius , H.-B. ( 2000 ). Exemplification in communication: The influence of case reports on the perception of issues . Mahwah , NJ : LEA . [Google Scholar]) suggests exemplar representations in media content may cause people to make overestimated judgments about phenomena included in this content. The current study sought to examine the role telepresence plays in increasing this exemplification effect. Two-hundred and seventeen participants viewed a news story about Hurricane Katrina using one of three channels: HDTV, NTSC, or on an iPod. Data were consistent with predictions as participants who experienced greater spatial presence and perceptual realism while watching this news story reported increased judgments of the severity of hurricanes and also reported a greater likelihood to engage in behaviors associated with hurricanes. Theoretical and practical implications of these findings are discussed.     

A Conspiracy of Fishes,or, How We Learned to Stop Worrying About #GamerGate and Embrace Hegemonic Masculinity

Recently, the margins between gaming and feminism have become increasingly contentious (Salter & Blodgett, 2012 Salter, A., & Blodgett, B. (2012). Hypermasculinity & Dickwolves: The contentious role of women in the new gaming public. Journal of Broadcasting & Electronic Media, 56, 401–416. doi:10.1080/08838151.2012.705199[Taylor & Francis Online], [Web of Science ®] [Google Scholar]). This article addresses a cultural moment where masculine gaming culture became aware of and began responding to feminist game scholars by analyzing GamerGate conspiracy documents and social media discussions related to the now infamous “DiGRA fishbowl.” Worries about the opacity of academic practices and a disparaging of feminist knowledge-making practices dominate these documents. By looking at these discussions and practices through the lens of conspiracy theories (Fenster, 2008 Fenster, M. (2008). Conspiracy theories: Secrecy and power in American culture (2nd edition). Minneapolis, MN: University of Minnesota Press. [Google Scholar]; Hofstadter, 1952 Hofstadter, R. (1952). The paranoid style in American politics and other essays. Cambridge, MA: Harvard University Press. [Google Scholar]) and counterknowledge (Fiske, 1994 Fiske, J. (1994). Blackstream knowledge: Genocide. In Media matters: Everyday culture and political change. Minneapolis, MN: University of Minnesota Press. [Google Scholar]) we consider the broader meaning of GamerGate's attention to academia.     

Storying the News through Category,Action, and Reason

From a sociolinguistic and discourse-analytic perspective, news stories have often been considered as operating within a similar structural framework to oral narratives (Labov, 1972 Labov, W. 1972. Language in the inner city, Philadelphia: University of Pennsylvania Press.  [Google Scholar]), sharing formal elements with narratives produced in other contexts (although as Bell (1991) Bell, A. 1991. The language of news media, Oxford: Blackwell.  [Google Scholar] has demonstrated in relation to print news, these elements occur in temporal disorganization). In this paper, in line with other recent treatments of news stories, we suggest that news does not conform to this kind of “narrative” structure as such. Examining data taken from print and live-broadcast TV news through a Sacksian (1995) lens, we argue that it is possible to simplify the analysis of news structure by approaching the news as “stories,” where the story elements are organized around the notions of category, action, and reason rather than as a series of narrative clauses involving orientation, complicating actions, evaluation, and resolution (Bell, 1991 Bell, A. 1991. The language of news media, Oxford: Blackwell.  [Google Scholar]; van Dijk, 1988 Van Dijk, T. A. 1988. News as discourse, Mahwah, NJ: Lawrence Erlbaum.  [Google Scholar]).     

Further Testing of a New Model of Intercultural Communication Competence

Recently, a new model of intercultural communication was proposed and later empirically tested (Arasaratnam, 2004 Arasaratnam , L. A. ( 2004 ). Intercultural communication competence: Development and empirical validation of a new model . Paper presented at the annual meeting of the International Communication Association , New Orleans , LA . [Google Scholar]; Arasaratnam & Doerfel, 2005 Arasaratnam , L. A. & Doerfel , M. L. ( 2005 ). Intercultural communication competence: Identifying key components from multicultural perspectives . International Journal of Intercultural Relations , 29 , 137 – 163 . [CSA] [Crossref], [Web of Science ®] , [Google Scholar]). The present study was designed to further test the model and address the limitations of the previous test. Survey data were collected from participants (N = 400) and analyzed using regression analyses. The results mostly supported the previous model. These results plus some new findings in the relationship between empathy and intercultural communication competence are discussed.