Reaching Out to the Net Generation on Campus

Abstract

The tremendous expansion of online information sources has prompted academic librarians to increase their outreach to undergraduates of the “Net Generation” in an effort to more effectively promote their libraries' resources to these students. Such outreach programs involve identifying library resources that support the information-seeking behaviors of Net Generation undergraduates, as well as establishing collaborative relationships with the individuals and groups affiliated with these students. This article describes an outreach initiative conducted by the Reference Department at the Mississippi State University Libraries, in which the Department worked with staff in residence halls to target undergraduates living on campus.     

Orienting Neighborhood Youth to an Academic Library

Summary

Early in 1997, full Web access was added to Babson Library's public workstations. In a few short months, library computers became a mecca for neighborhood youth. The library's “open door” philosophy and Springfield College's strategic vision to strengthen campus/community ties brought the library to the forefront of actively developing services for community youth. An outreach program for community youth was designed to address the issue of computer access. The development of the program involved the entire library and provided an opportunity for collaborative interaction among the library, related campus programs, and community agencies. Its impact on the library brought to the forefront the debate between “academic service” and “community service.”     

Process Text Guides for Summarizing and Evaluating Empirical Studies

ABSTRACT

This article presents a model for creating library information literacy process text guides designed to help students summarize and evaluate quantitative empirical articles. Process text guides contain two strands of strategically embedded activities designed to simulate the processes used by “good readers.” One strand of exercises is included to help students develop the abilities to summarize an empirical research article by having them locate the main ideas of each of the article's paragraphs. A second strand of activities includes more evaluative questions about each of the sections of a research article—abstract, introduction, methodology, results and discussion, and references. Process text guides may be presented throughout a semester or quarter as handouts in library sessions and/or as online information literacy modules. An actual article from a peer-reviewed journal in psychology was used to create a sample process text guide.     

Bilingual Outreach

Abstract

The bilingual “Research for Teens” Web site was developed by academic research librarians as an outreach tool that teaches library research skills to teens. Connecting with a teenage audience can be difficult. Universities and businesses with Web sites should not ignore this difficult to please population and potential audience. The site's emphasis is on practicality and evaluation, and the research strategies apply to any library. This article will discuss the creation of “Research for Teens” and the surprising problems and unexpected rewards.     

Complex Questions,Evolving Answers

SUMMARY

Since 2001, librarians at Oregon State University's Valley Library have been working to build a “teaching library” supported by a clearly articulated instruction program. From the start, we believed that we needed to assess the teaching library's impact, not only to determine the success or failure of our efforts but also to demonstrate the need for intentional, proactive information literacy instruction on our campus. No single assessment tool or method proved adequate to effectively measure student learning happening both inside and outside the library. We describe our evolving, multi-pronged approach to measuring the impact of the library on student learning in the context of current assessment practices in academic libraries and higher education.     

From an Initiative to a Program

SUMMARY

The UCLA Library has had a long-standing commitment to the attributes espoused by the teaching library model outlined in the seminal essay by Stoffle, Guskin and Boisse, “Teaching, Research, and Service: The Academic Library's Role” (1984). Information literacy was identified as a goal in the Library's strategic plan in late 2001. This served as the catalyst for the library's two-year Information Literacy Initiative (ILI). The ILI provided a mechanism for systematic library-wide and campus-wide planning and collaboration to promote information literacy among the campus community. This case study outlines the multi-faceted approach of the ILI program to further information literacy at a large, research-based university, addresses problems and barriers, and offers some solutions for collaborating with campus and library constituents. Program assessment, impact, and future directions are discussed.     

The Delphi Project: Transforming Flemish Libraries Into User-Oriented Points of Information

ABSTRACT

Flemish libraries have historically been praised by visitors and valued by the general public, but since the turn of the century, they have seen a decline in usage. A group of libraries in Flanders believed the role of libraries should be substantially reevaluated. They embarked on the “Delphi Project” to establish methods for libraries to become centers of their local communities by focusing on the information needs of their customers. The emergence of technology supported a shift from libraries as lending institutions to information centers. In addition to a customer service philosophy and training, online tools have helped staff reach library users. An online tool called the “Bronnenwijizer” combines searching the local library catalogue, provincial and state catalogues, and the Internet. The tool also supports the creation of “baskets” for a patron's information needs that can be shared with other staff. Delphi libraries have also used “Infopleinen,” Web-based guides to topics featuring printed media and online sources. Finally, a new online question registration system was developed that fit the new Delphi service philosophy. Over half the libraries in West-Vlaanderen are entitled to call themselves Delphi Libraries, and the philosophy is being disseminated more broadly through the Delphi Project Web site. Due to governmental changes in provincial authority, the future of the project is challenged because coordination among libraries has been critical for the project's success.     

Outside the Exhibit Case

Summary

In planning for a major traveling exhibit in UCLA's undergraduate library outreach was a priority. Programming and publicity targeted segments of the campus and community both as participants and as attendees. This collaboration came to fruition in an exciting array of programs that brought many people into the library and demonstrated the strengths of collections, resources and services to new audiences.

UCLA's College Library, the undergraduate library that recently returned to its historic and award-winning Powell Library Building, was a site for the ALA-Smithsonian traveling exhibition, “A More Perfect Union: Japanese Americans and the United States Constitution.” The Programs and Exhibits Committee of the Library surrounded the display of this material with several months' worth of diverse community and campus programming. Events involved staff, faculty, students, local K-12 teachers, members of the Los Angeles Japanese American Community, writers, film makers, even a movie star (this IS Los Angeles)! In addition to highlighting the strengths of UCLA's Library collections through traditional means, a variety of media and multimedia programs and events supplemented the exhibit.     

Outreach to Distance Learners

Summary

It is the responsibility of any institution offering distance education programs to provide library resources and services for its students. In contrast to traditional students who can find the library on a campus map and go there, distance learners need orientation in order to “find their way” to their library. Librarians must be proactive in their efforts to make the library visible and accessible to these students. Library resources and services must be made available in ways compatible with the needs of students in these programs. The processes of designing, marketing, providing and evaluating appropriate library services demand continuous outreach to the distance education community.     

“I Wanna Be in the Room Where It Happens”…: Using Curriculum Mapping to Support the Information Literacy Goals of Online Programs

Embedding information literacy and instruction within an online program can be a difficult process to begin. Curriculum mapping guides librarians to the courses where their services can have the most impact. However, curriculum mapping can seem like an overwhelming and unwieldly process. This case study demystifies the process and shows how simple and effective curriculum maps can be designed and utilized. Particularly in environment with a single librarian dedicated to online outreach serving as a coordinator for other subject liaison librarians, curriculum mapping is a tool that allows for clear communication, outreach and systematic assessment. This paper will provide an overview of how the curriculum maps were developed, how they were used for communication and outreach both within and outside the Libraries, and ideas for programmatic assessment based upon the maps.     

Forward Progress One Step at a Time

Abstract

Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive years, the authors offered a workshop called “«Find it Fast»: Research Tips for People in a Hurry.” Using a standardized assessment tool, attendees were asked to rank their level of satisfaction with various aspects of the instruction session. By evaluating and incorporating this feedback, the authors modified and enhanced the workshop's format and content. Higher levels of user satisfaction are achieved in the second year, along with recommendations to continue and broaden the workshop.     

Reaching Beyond Library Employees: Assessing IT Student Workers

ABSTRACT

This article examines a collaboration between academic librarians and campus IT to provide library training and assessment for computer lab consultants who work in the library. Pre- and post-tests were used to gauge lab consultants’ ability to answer frequently asked library questions using online guides. This research project also served as a pilot for collaborations between the library's Coordinator of Outreach and Peer Learning and supervisors of student workers in the library.     

No Fixed Address: The Evolution of Outreach Library Services on University Campuses

Remote access to library resources has liberated students and faculty from the brick and mortar library, giving rise to an intense “whither the library” debate. A necessary corollary to this discussion of the future of the library building on campus is the future deployment of the reference librarian cadre. University libraries have been increasingly experimenting with outreach and outpost arrangements that situate librarians in alternate venues, often embedding them among their natural clientele. Librarians have repositioned themselves in student unions, residence halls, and faculty departments to promote information literacy among the diaspora. This review of the literature traces the path that culminated in the outreach model and explores the variations that have evolved at different institutions.     

“There was Sex but no Sexuality*:” Critical Cataloging and the Classification of Asexuality in LCSH

Abstract

This paper examines the addition of “asexuality” to the Library of Congress Subject Headings as a case study from which to examine the critical cataloging movement. Beginning with a review of some of the theoretical and practical issues around subject access for minoritized and marginalized sexualities, this paper then contextualizes, historicizes, and introduces the critical cataloging movement to the literature, situating it within a larger and longer history of radical cataloging. It will define critical cataloging as a social justice-oriented style of radical cataloging that places an emphasis on radical empathy, outreach work, and recognizes the importance of information maintenance and care. This paper introduces the concept of “catalogic warrant” to characterize the process of “reading” the catalog to examine the harm or benefit of terms on users and the wider library community.     

We Cannot See Them,But They Are There

Abstract

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted approach to reach distance learners in as many ways as possible, and collaboration with various groups and departments on campus is an important part of the process. Promotion of distance library services can take advantage of high-tech options, but it should also work in the realm of “traditional” publicity as well.     

Focus on the facts: A news and information literacy instructional program

ABSTRACT

This article provides an overview of the “fake news” issue and places it in the context of information literacy instruction for college students. In 2017, the faculty librarians at a large state college in Florida developed a news literacy instruction program that included instructional faculty outreach, lesson plans for one-shot information literacy instruction sessions, lessons assignments for one-credit information literacy classes, and learning objects in a LibGuide that can be used by students or embedded by faculty into courses across the disciplines.     

Pop-Up Library at the University of Birmingham: Extending the Reach of an Academic Library by Taking “The Library” to the Students

ABSTRACT

Aligning with student engagement and promotional strategies, a Pop-Up Library project was initiated at the University of Birmingham. This involved setting up temporary, staffed stalls in different locations across campus in order to informally communicate with students and effectively take “the Library” to them. This article discusses the planning and implementation of the Pop-Up Library, including the rationale for the initiative. Details are given of the stalls themselves, the wide range of staff involved, the many locations trialed, the promotional materials used, and the ways in which the venture was advertised and subsequently evaluated. Results of a questionnaire used on the stalls are presented. Conclusions are drawn as to the effectiveness of the Pop-Up Library as a communication tool, with particular emphasis on breaking down barriers between students and library staff, and proactively raising students' awareness of the many ways Library Services can enhance their learning.     

Instruction and Outreach at Colorado State University Libraries

Summary

The Colorado State University Libraries' instructional outreach services have undergone significant changes since the reorganization of Reference Services in January of 1998. The new organizational structure created a separate group for instruction, outreach and staff training, which includes the extended university programs position (distance learning), and a new position, the undergraduate instruction librarian. This new group gives the Libraries an avenue in which to provide focused instruction to the Colorado State University community and limited outreach to campus affiliates and the Fort Collins community. This article discusses outreach activities before and after the reorganization including services to specific populations such as African Americans, Hispanics, distance learning populations and extension services, undergraduates, and disabled students.     

Insourcing library outreach: Engaging technical services in outreach to student organizations

Abstract

In recent years, library outreach has become an increasingly important aspect of public services work. In order to expand capacity and engage patrons, libraries should consider expanding their library outreach programs to include the efforts and expertise of technical services personnel. In this article, librarians from Texas A&M University will share how public services librarians, cataloging experts, and preservation librarians collaborated to provide support for a student-led textbook lending library for student veterans. Through this collaboration, the library was able to develop new outreach opportunities that highlighted technical services expertise as well as lend support to an important campus effort to improve the affordability of college textbooks for veterans.