高校图书馆文献信息咨询服务的新思路

本文论述了新形势下高校图书馆文献信息咨询服务工作的新思路，并介绍了一些实际做法。     

高校图书馆参考咨询服务现状与发展的再思考

本文较细致地分析了高校图书馆参考咨询服务的现状和发展趋势,探讨了高校图书馆的参考咨询服务的发展对策。     

联合参考咨询网研究报告

联合参考咨询网是目前国内图书馆界较具影响力的分布式联合虚拟参考咨询系统，文章对该系统进行了深入的研究，详述了系统架构、功能及发展现状，指出目前存在问题与对策。     

谈数字图书馆的咨询服务

从数字图书馆的定义和功能出发，论述了数字图书馆参考咨询服务的必要性，并进一步阐明了数字咨询馆员的角色。     

我国高校图书馆多媒体信息服务调查研究

采用网络实证调查的方法,对我国大陆和港台高校图书馆的多媒体信息服务方式和内容进行分析,提出了改善传统视听服务,建置VOD视频点播系统,利用多媒体资料为教学服务的服务新方向。     

Our Experience with Two Virtual Reference Services at IUPUI University Library

Summary

Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.”     

数字化参考咨询服务的特点及图书馆的发展策略

DRS代表了今后参考咨询服务发展的方向，也是目前图书馆界的大热点，它借助因特网的普及和完善在全球迅猛发展，文章详细论述了DRS的特点，并提出国内图书馆发展DRS的策略。     

我国高校图书馆数字参考咨询服务状况研究

以我国高校图书馆数字参考咨询服务现状为研究目标,抽取70余所国内高校图书馆为样本,通过网上调查的方法,对其数字参考咨询服务的开展程度、服务方式、服务水平和服务质量等方面进行研究;在总结所取得成绩的同时,着重对存在的各自为政、缺乏统一规范和协调机制等主要问题提出相应的解决措施。     

基于虚拟参考咨询平台的数字参考咨询服务

概述国内外数字参考咨询服务的发展情况,以南通大学图书馆网上虚拟参考咨询平台构建为例,介绍了常用的6种服务形式,并提出了网上虚拟参考咨询平台主要的存在问题及解决办法.     

高校图书馆的文献信息服务

针对网络化条件下,高校图书馆用户需求的变化,提出了发展我国高校图书馆文献信息服务的若干对策。     

河南高校图书馆网上咨询服务调查分析

文章调查了河南高校图书馆网上咨询的现状，指出了存在的问题，分析了存在的问题的原因，对河南高校图书馆网上咨询的发展有一定的参考作用。     

世界一流大学图书馆的数字参考服务实践研究

文章通过对30所世界一流大学图书馆的数字参考服务发展现状的调查分析，总结了其发展现状和有益经验，同时对大学图书馆数字参考服务模型的建立提出了构想。     

Reference Services in Rural Libraries

Abstract

The information age has changed libraries of all types and sizes in ways that no one could have predicted. For a rural library, though, changes have been fast and furious and have made a dramatic impact on the very nature of the library and the services the library offers. Rural libraries went from a gathering place for community activities to fully wired information centers in a matter of a few years. The article addresses what these changes mean for reference services-one of the most basic functions of a public library. While people are consuming more information than ever, will the rural library be able to keep up with this demand even with the Internet? The article explores reference services in rural public libraries, using examples from libraries in central and northern Illinois, giving consideration to the nature of reference services, how they have changed over time, and how this compares to small libraries in a metropolitan setting.     

Reference Services in Law Firm Environments

SUMMARY

Law firm libraries have undergone drastic changes in recent years. This chapter chronicles the evolution in the size of the law firm library and its collection, the changing expectations of law firm library users, and the inventive ways that law firm librarians are fulfilling the needs of the law firm library users with technology and other means. This chapter also explores how law firm libraries can improve service and overall efficiency through limited outsourcing of reference services.     

英国和爱尔兰研究型图书馆的数字学术服务

数字学术服务是高校图书馆一项创新性服务。为了解英国研究型图书馆数字学术服务现状,为我国高校图书馆数字学术服务提供国际经验,文章解读英国研究型图书馆协会(RLUK)2019年调查报告《数字学术和研究型图书馆的角色》。该报告内容涉及英国研究型图书馆数字学术服务性质与范围、基础设施、人员保障、资金来源、服务评估、馆藏数字转型、成员馆潜在合作领域等方面,具有内容详实全面、方便用户使用、基于国际对比视角、实践指导意义显著等特点。我国高校图书馆开展数字学术服务,可从建立专门的数字学术服务团队与部门、率先开展人文学科的数字学术服务、重视数字学术服务资金筹集、建立数字馆藏资源共享机制等方面着手。     

Reference Services and Media in Academic Libraries

Summary

This paper examines the impact of new and developing media on academic libraries, specifically discussing technology which enables video and movie clips to be transferred over intranets and the Internet. This Web technology could have implications for other electronic media and databases, for offering extended services, including training and orientation for new staff and students; and for online library instruction modules. More generally, the article will discuss some issues, ramifications, protocols, and legal implications involved when libraries introduce and implement new multimedia services and other web-based resources.     

我国高校图书馆网上参考咨询服务存在的问题与对策

通过对我国30所高校图书馆网上参考咨询服务现状的调查，指出存在的问题，提出解决问题的对策。     

数字图书馆参考咨询服务系统的建设与服务

介绍数字图书馆参考咨询服务系统的开发、建立以及开展数字化参考服务的方法，对数字图书馆参考咨询服务效果进行分析，最后对开展数字化参考咨询服务作进一步思考。     

Recent Changes to Reference Services in Academic Libraries and Their Relationship to Perceived Quality: Results of a National Survey

ABSTRACT

A national survey of academic librarians was conducted to examine relationships among reference service staffing changes, reference service innovations, adoption of reference technology, library type and size, and service quality. Analysis of the 606 response sets reveals trends toward reduced use of librarians and increased use of student staff at in-person service points, widespread increases in appointment-based and self-service reference, intensive efforts to reduce demand for reference by improving library instruction, and general improvements in reference service quality. Factors strongly associated with decreases or increases in quality are discussed in detail and implications for reference managers are provided.     

数字参考咨询个性化服务的实践进展

调查分析国内外数字参考咨询个性化服务实践进展,指出我国数字参考咨询个性化服务推进过程中存在的问题,主要是：缺乏统一标准规范;没有充分体现“以用户为中心”的服务理念;缺乏协作共享的服务制度保障;全面开展个性化服务还存在一定的技术壁垒;服务人员信息素质不高,学科馆员数量过少。以便今后认真研究并加以解决,逐步走向成熟。