图书复本决策模型构建

图书复本是关系到图书馆馆馆藏发展的首要问题，本文认为图书复本的制定是一种决策过程，必须建立相关的科学决策方法和决策模型。本文通过图书复本的决策问题的提出和决策影响因子的分析，探讨了图书复本的决策模型。     

Minding the gap: Applying a service marketing model into government policy communications

In order to bolster the emerging but still underdeveloped conceptualization of public communication over potential policies, we apply a framework primarily used in business service marketing to improve service quality (“gap analysis”). We argue that this model has strong heuristic qualities that can alert practitioners who are interested in improving communication regarding potential policies. While we recognize problems implementing the model, we suggest some ways that both practitioners and the public ameliorate the identified issues. Seeing communication about potential policies as a crucial part of the political process, we argue that such efforts have democratic merit.     

基于公众认知特征的科技馆展品创新实践与思考——广西科技馆展品创新实践分析

基于传播学中的公众认知特征,公众参观科技馆展品时的认知可以分为注意过程、感知过程、记忆过程、思考过程以及情感塑造过程。对应公众认知过程的心理特征,科技馆通常通过强化感官刺激、强化公众自主探究和深化科技人文内涵等方式设计展品。广西科技馆在展品创新中尝试了三个方面的实践:一是增加刺激强度聚焦公众注意力,二是获取直接经验调动公众记忆和思维,三是弘扬科学精神引发公众情绪共鸣,取得良好效果。     

档案公共服务政策执行效果的关键影响因素识别研究

本文通过分析档案公共服务政策执行效果的关键影响因素,为优化档案公共服务政策的执行效果及提升档案公共服务水平提供参考建议。基于史密斯模型理论推导出档案公共服务政策执行效果的影响因素模型,并根据专家意见明确影响因素的内涵及范畴;基于DEMATEL方法对专家评分矩阵进行转换和计算,识别影响档案公共服务政策执行效果的关键因素。得出档案公共服务政策执行效果影响因素分为政策本身、政策执行主体、目标群体和政策执行环境4个维度;政策连贯性、政策实用性、政策主体对利益需求的关注、政策认知、知识素养、目标群体受教育程度、政策认同、主体认同、政策资金支持、社会文化氛围是影响档案公共服务政策执行效果的关键因素。     

Resisting by workarounds: Unraveling the barriers of implementing open government data policy

All public values (transparency, accountability, civic participation, and collaboration) of open government could be difficult to achieve without administrators' good implementation. This paper raises concern that perceived risks to OGD accountability lead to undesired strategic resistance. Using a nation-wide government survey data of Taiwanese public servants, this study empirically tests for differences in OGD behaviors between two types of perceived risks (individual accountability vs. organizational accountability). Results find the existence of perceived risks to accountability in the process of data release and positive effects on inducing strategic workaround when implementing OGD policies. These findings shed light on the understanding of practices of open government and contributes to knowledge of administrative behavior.     

Examining how AI capabilities can foster organizational performance in public organizations

Developing the capacity to digitally transform through AI is becoming increasingly important for public organizations, as a constantly growing number of their activities is now becoming AI-driven. This prompts an understanding of how public organizations should organize in order to derive value from AI, as well as in which forms can value be realized. Against this background, this paper examines how AI capabilities can lead to organizational performance by inducing change in key organizational activities. Using a survey-based study, we collected data from European public organizations regarding the indirect effect AI capabilities have on organizational performance. Data was collected from 168 municipalities from three European countries (Norway, Germany, and Finland) and analyzed by means of structural equation modeling. Our findings show that AI capabilities have a positive effect on process automation, cognitive insight generation, and cognitive engagement. While process automation and cognitive insights are having a positive effect on organizational performance, we found that cognitive engagement negatively affects organizational performance. Our findings document the key resources that constitute an AI capability and showcase the effects of fostering such capabilities on key organizational activities, and in turn organizational performance.     

政策计量视角下公共文化服务政策内容主题分析

[目的/意义] 通过政策计量视角观察当前我国公共文化服务政策环境全貌，优化公共文化服务政策设计，提供政策、研究、实践等板块之间进行比较的思路与资料库。[方法/过程] 收集公共文化服务政策文本形成样本集，利用机器自动抽取和人工规范相结合的方式进行主题标引，构建政策类目框架。[结果/结论] 对政策类目框架中8个一级类目组及24个一级类目进行描述，阐述公共文化服务政策的核心内容主题。以内容主题为分析单元，可以考察公共文化服务政策制定、理论研究、机构实践之间的互动关系。     

信息表征对移动医疗APP隐私政策阅读效果的影响研究——基于认知负荷理论

[目的 /意义]移动医疗场景下的隐私保护是当下亟待解决的重要课题,对其用户隐私政策阅读效果的研究不仅可以激发用户隐私政策阅读意愿、提高用户隐私保护意识,且有利于移动医疗的普及和应用.[方法/过程]尝试从便于用户阅读和理解的视角出发,以认知负荷理论为基础,通过虚拟实验和多因素方差分析对不同类型的用户阅读不同形式的隐私政策...     

网络舆情观点提取的LDA主题模型方法

[目的/意义]无处不在的网络舆情信息深深影响甚至误导网络受众,探讨揭示网络舆情观点的方法,旨在拓展用户的认知深度和广度,提高大众对舆论的辨识能力。[方法/过程]从技术上对比分析观点提取方法间的差异,从认知上阐释网络舆论平台的群体智慧和受众个体的认知过程,进而明确LDA主题模型提取舆情观点的优势及路径。[结果/结论]结合舆论主题和情感因素,基于LDA的网络舆情观点提取,可从海量评论中判定深度评论,摘取主要观点,借助群众智慧,有效拓展个体思想和认知,为从大规模舆情中有序呈现受众观点提供新路径,也为舆情监测与疏导提供切实的依据。     

捐赠公共图书馆获税收优惠政策研究

[目的/意义]捐赠是社会力量参与公共图书馆发展的重要形式之一,而我国社会捐赠公共图书馆的规模一直很小,研究税收优惠政策的落实对鼓励社会捐赠具有重要实践意义.[方法/过程]汇集我国现代公共图书馆法规中鼓励捐赠的条款,并从捐赠方、获赠方、优惠方式3个方面梳理现有社会捐赠的税收优惠政策,发现目前社会捐赠公共图书馆获税收优惠的...     

公共图书馆与人口文化素质的耦合协调度研究

[目的/意义] 研究我国各地区的公共图书馆与人口文化素质协调程度和区域差异,对促进国家制定相应的协调发展政策,实现公共图书馆与人口文化素质协调发展具有重要意义。[方法/过程] 结合耦合协调度模型方法,对我国各省市的公共图书馆与人口文化素质协调程度及区域差异进行定量分析。[结果/结论] 结果表明我国的公共图书馆整体发展相对滞后;公共图书馆和人口文化素质耦合协调度虽然在整体上逐步提高,但有部分省市发展较慢;在空间分布上,公共图书馆和人口文化素质耦合协调度呈现按西部、中部、东北、东部顺序增强的趋势。     

认知转向背景下用户相关性判断研究的方法论观察

调查1967-2013年期间与用户相关性判断研究相关的82篇文献,筛选其中55篇在研究方法上具有代表性者构成样本文献。通过分析发现：样本文献在方法论思想和具体研究方法上存在较多共性和规律性的观点与做法,并可在结构上组织为一个以相关性判断的情境依赖性、认知主因和真实情境设定中开展研究3项方法原则为核心,纵向上涵盖方法论思想、研究策略和具体研究方案设计等多个层次,横向上涉及样本选取、数据采集与分析策略制定等多个研究方案设计关键环节的参考性框架。认为信息查询与检索领域的认知观是该方法框架形成、发展和进一步演化的关键驱动因素,并据此分析该框架的未来发展。     

加拿大图书馆电子书购买许可模式与借阅政策研究

[目的/意义]了解加拿大电子书的发展情况,调研梳理加拿大图书馆电子书购买许可模式与借阅政策,为国内图书馆电子书借阅政策的制定提供参考。[方法/过程]通过文献调研和个案分析的方法总结加拿大图书馆电子书购买许可模式及借阅规则,通过网站调研的方法了解和分析加拿大2012年电子书支付费用前15名公共图书馆的电子书借阅政策。[结果/结论]加拿大图书馆电子书购买实践中存在5种以上的购买许可模式,电子书借阅也制定了非常完善的借阅政策。国内图书馆界需借鉴加拿大的成功经验,丰富电子书购买许可模式,强化相关学协会作用并从实际出发制定本馆较为完善的电子书借阅政策。     

Self-Service Customer Service Models in Libraries

ABSTRACT

The intent of this research study is to analyze and evaluate the transition to a self-service customer service model with the Baltimore County Public Library (BCPL). The study uses customer satisfaction surveys with questions specifically aimed at the various self-service service points BCPL offers to its customers. The methodology also includes several interviews with managers and directors to gain more in-depth information about how the transition affected the whole library system, its policies and procedures, and staffing. The results of this study are intended to demonstrate the effectiveness of using a self-service model in a public library.     

Accessibility Best Practices,Procedures, and Policies in Northwest United States Academic Libraries

Academic libraries are responsible for providing accessible copies of collection materials to individuals facing a variety of accessibility needs. Accessibility needs differ from user to user, often making each request an individualized service. However, do academic libraries have a responsibility to embrace a Universal Design for Learning approach to their acquisitions process? Do academic library workers need to establish policies as part of the procurement process? This research surveyed academic libraries at institutions similar to Boise State University in size, graduate program offerings, and within the same region to help answer the questions: how academic libraries in the Northwest United States establish practices, policies, procedures, and workflows to meet these needs, and: how do academic libraries currently meet these needs when providing streaming media services, and other collection materials, to users with accessibility needs?     

Managing presidential records and archives in Tanzania

Presidential archives play a key role in preserving and making all historical materials from presidential administration available in one place, for research purposes and raising public awareness of the burdens of presidential decisions. This article seeks to develop a policy framework for managing presidential records in Tanzania. It employs interviews, focus group discussions and documentary reviews as data collection instruments. The article establishes that management of presidential records, apart from the Founders of the Nation initiative, is not clearly regulated by existing laws and policies. The article, therefore, recommends that the Tanzanian Government pay more attention to preserving presidential records, as they contain useful and sensitive information.     

Information-Seeking Outcomes of Representational,Structural, and Political Intersectionality Among Health Media Consumers

Although the segmentation of publics is a standard practice in public relations programming, practitioners face challenges in using traditional approaches to identify and engage vastly different publics. Responding to the need for new approaches that consider global, cultural, and technological trends in consumer publics, this study provides evidence to a proposed intersectional approach to the segmentation of publics. Thirty-one women of different racial, socioeconomic, age, and relationship backgrounds were interviewed to explore how they perceived their multiple, overlapping identities influence their health decision making. Findings suggest that publics experience co-occurring oppression and privilege in varying contexts: in representations of them, in policies that affect them, and in structures that enable or hinder their ability to improve their health. The findings suggest that intersecting social structures shape disparate health public relations, intersecting policies widen the policymaker–public gap, and intersecting representations reflect a paradox of segmentation.     

Framing Refuge: Media,Framing, and Sanctuary Cities

The refugee sanctuary movement in the United States has shifted to include undocumented immigrants fleeing violence and economic strife. Given the negative tenor of coverage of undocumented immigration, and ties between framing and policy views on immigration, how the media frames sanctuary cities is likely to impact public perceptions of these cities and their policies. To assess media coverage of sanctuary policies, we analyzed articles from five national newspapers from 1980 to 2017 with both human content analysis and dictionary-based computational analysis. We find that framing around religion/morality and conflict has decreased, while stories focusing on crime and partisanship have increased. We discuss implications for public opinion and the likelihood that the American public will take their cues from media framing and elite discourse when it comes to sanctuary policies.