Exploring user participation approaches in public e-service development

It has been argued that user participation is important when public authorities develop e-services. At the same time there is limited research on the usefulness of existing user participation approaches in public e-service development. In this paper we, therefore, analyze how the three user participation approaches – participatory design, user-centered design, and user innovation – meet the strategic e-service goals of the EU and the US. In doing so, we identify three challenges that need to be considered when choosing among these approaches: 1) unclear user target segments can impede the fulfillment of usability and relevance goals, 2) the nature of participation can impede the fulfillment of democracy goals, and 3) lack of adequate skills can impede the fulfillment of efficiency goals.     

Public e-services for agency efficiency and citizen benefit — Findings from a stakeholder centered analysis

The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a stakeholder centered analysis of a public e-service development and implementation process in order to identify stakeholder groups and discuss how they differ in their perceptions and, consequently, also in their feelings of relevance and need related to the e-service. By adopting a multi-faceted perspective on stakeholders, public e-service development can be analyzed and understood in a way that takes several stakeholder groups into account. Our study contributes with deeper insights about a situation where stakeholder salience changes over time, while some stakeholder groups have low salience during the entire process. The result of conducting a stakeholder centered analysis is that we, by visualizing the stakeholder groups' differences, are better prepared to meet and combine different needs related to a planned e-service. Thus, we argue that a stakeholder centered analysis of expectations and opinions concerning the e-service help to develop e-services possible to succeed in offering both external service and internal efficiency.     

苏州地区县级市公共图书馆的读者服务工作

论文阐述了江苏省苏州地区的县级市公共图书馆一切以读者为中心,将图书馆与当地市民的生活紧紧联系在一起,把公共图书馆建设融入社会,在读者服务中所做的多种有益尝试.     

公共图书馆残疾人服务研究综述

本文在大量文献调查的基础上进行了统计分析,对我国公共图书馆残疾人服务的研究现状进行了概述,描述了其主要发展历程和研究内容。同时对“弱势群体”、“公共图书馆精神”等相关研究做出调查,指出公共图书馆为残疾人等弱势群体服务将是工作重点之一。     

公共图书馆用户需求结构研究:现实需求的调查分析

公共图书馆要在持续关注社会变化的基础上把握用户需求结构状态,掌握用户核心需求的变迁情况.本研究抽取五所公共图书馆的954名现实用户进行了问卷调查和系统分析.研究发现,由于环境的变化,新时期用户对信息资源及信息服务的需求均呈现鲜明时代特征,具体表现出五方面的新需求倾向.论文最后提出了三点推论.     

公共图书馆少年儿童读者用户教育

公共图书馆少年儿童读者用户教育具有重要作用,其内容包括:少年儿童思想道德教育,公共图书馆意识教育、使用常识、阅读指导与推广、信息素养教育等.本文探讨了当前对少年儿童读者用户教育工作的几点思考.     

社会治理视域下公众参与档案资源建设的内涵与模式

公众参与档案资源建设既是新时代社会治理赋予的必然权利,也是公众参与社会治理的实践表征.界定社会治理视域下公众参与档案资源建设的概念内涵,厘清三者之间的互动关系,归纳总结国内外公众参与档案资源建设的既有模式,对于明确当下公众参与现状和面临的困境并针对性地提出对策具有先导意义,进而有效凸显社会治理中的公众角色和档案力量.     

县级公共图书馆的生存现状及发展前景——以达州市为例

本文阐述了达州市所属5县1市公共图书馆现状，分析了存在的问题并提出了今后的发展思路。     

互联网公共图书馆——美国互联网公共图书馆项目评析

因特网公共图书馆（Internet Public Library,IPL）是第一个通过互联网为各类社区民众提供免费服务的公共图书馆。该数字图书馆提供在线咨询服务,同时供给互联网用户超过20000种书籍、期刊、报纸等数字化资源。读者可通过作者、标题和相关主题项对这些资源进行搜索。因特网公共图书馆的目标是“将最有效的图书馆员服务和管理工作在互联网上得以实现”。文章对该数字图书馆的建设、意义及现状进行了综合性述评,这其中包括项目概述、数字化收集、资源组织、界面设计、技术特点以及服务特征。文章最后给出了作者的意见和建议。     

主题服务模式:公共图书馆与旅游融合可持续发展探析

开展融合模式研究有助于公共图书馆找到文旅融合切入点,对实现公共图书馆与旅游融合可持续发展具有重要的意义。首先,论文对主题服务模式与旅游融合发展的契合度进行分析,提出主题服务模式有利于公共图书馆实现文旅融合可持续发展。其次,对国内外现有主题服务模式开展文旅融合实践进行分析,结合国外公共图书馆的成功经验,对当前文旅融合背景下国内公共图书馆的主题服务进行总结,指出了其中存在的问题与不足。最后,为公共图书馆以主题服务模式实现文旅融合可持续发展提供了对策。     

整合资源联合建站--上海区县公共图书馆网站建设现状及发展构想

在信息化、网络化的发展浪潮中,上海区县公共图书馆网站建设取得了令人注目的成绩。但各馆在网站建设中还普遍存在着缺乏个性、内容单一、门前冷落、效益低下的现象。本文在实地调查的基础上,对上海各区县公共图书馆网站建设中的得失进行了分析,并对建立“上海区县公共图书馆联合网站”提出了初步设想。     

后现代语境:公共档案馆建设的时代契机

后现代主义整体主义的思想、以人为本的思想、创造性的思想等,为我国公共档案馆建设提供了重要的启示,为我国公共档案馆的建设创造了宝贵的时代契机。     

User experience of government documents: A framework for informing design decisions

People still use documents in many everyday government processes. From tax payments to passport requests, citizens have to interact with low-interactivity information artifacts such as reports, maps and datasets, among many others. Despite efforts to improve information delivery in the public sector, effective information usage remains a critical topic of action and research. The user experience of government documents has rarely been assessed, despite them being regularly published and frequently used. Considering this, the two following research questions arise: 1) How can government documents be classified (or grouped) in terms of user experience? 2) How can the user experience of government documents be monitored over time in order to inform design decisions? Working with a public agency in Chile, we develop and test a classification and monitoring framework based on two online surveys (N?=?338 and N?=?298). We then propose a framework for understanding user experience of government documents in these three dimensions: interaction goal, volume of information and ease of understanding. Using a graphical representation to classify user experience provides greater visibility of the current status of information produced by a public organization. Furthermore, by monitoring the user experience of a government document at different times, organizations can understand the effect of their design decisions and improve their service quality by implementing user-centered processes.     

面向公众教育的档案文献遗产开发:实践图景与未来展望

档案文献遗产开发与公众教育具有内在关联,且相互促进。当前面向公众教育的档案文献遗产开发实践呈现的特点包括:多主题探索,打造地方特色文化名片;多形式呈现,丰富公众体验感与获得感;多主体参与,营造活跃的社会文化氛围。在档案信息化建设、用户需求日益多元化等现实背景下,面向公众教育的档案文献遗产开发工作应当以"大协作观"为新理念引导,基于用户需求开展更精细化的服务,嵌入和应用新型数字技术。     

Public and private value in citizen participation in E-governance: Evidence from a government-sponsored green commuting platform

Citizen participation in E-governance is, essentially, a social exchange between individuals and their government through which the citizen creates public value as well as acquires private value. The direct effects of participation antecedents on participation outcomes have been fully examined, but few researchers have investigated the internal mechanism of citizen participation at the level of psychological value perception. The roles of perceived public and private value between the participation antecedents and outcomes remain unclear. Private value merits careful research in particular as the E-governance environment is being shaped by increasing privatization and continuous IT innovation. Based on the cognitive integration theory and the civic voluntarism model, this paper proposes a theoretical framework to examine the mediating roles of two values. We built a complete research model encompassing ten hypotheses centered on citizen e-participation in the context of green commuting governance. By analyzing survey data on a green commuting platform, we demonstrate the significant mediating effects of these two values and greater effect of private value acquisition on continuous e-participation intentions than public value creation. Our results have important research implications in regards to the roles of perceived values in participation, especially perceived private value.     

公共档案馆改革与发展战略:从服务政府到普惠全民

公共档案馆的内涵不是基于《现代汉语词典》中公共性的解释就可以得出,也不是只要建设成为城市标志性的文化建筑就能实现,更不是传统档案馆只要服务向社会开放就可以瞬间建成。公共档案馆的建设是一个长期的过程,需要基于我国档案工作的国情及社会发展环境务实开展。论文阐述了公共档案馆建设应遵循的原则、发展路径及"三步走"发展战略,同时还对相关保障机制进行了探讨。     

The Practical Importance of Inherency Analysis for Public Advocates: Rhetorical Leadership in Framing a Supportive Social Climate for Education Reforms

This essay argues that teaching rhetorical leadership, particularly the skill of inherency analysis, is crucial to preparing effective citizen leaders. Using the example of education reforms for children with disabilities, it illustrates the practical value for those interested in public concerns of understanding and using analysis of the structural, attitudinal, and philosophical inherent barriers to change. The argument focuses on the implications of and refutation options to the inherent barriers to reform of viewing education as primarily an individual rather than a social good and on Americans' public apathy toward social goods. It concludes that reforms might be more readily conceived and more effectively made salient by citizen advocates who develop their inherency analysis skills and discusses the concomitant responsibilities for communication scholars.     

The 2004 and 2005 Gulf Coast Hurricanes: Evolving Roles and Lessons Learned for Public Libraries in Disaster Preparedness and Community Services

SUMMARY

In the aftermath of the 2004 and 2005 Gulf Coast hurricanes, public libraries played many important roles in their communities, though ensuring access to vital information may have been the most critical service. This article explores the participation of public libraries in the recovery of their communities, the implications of this involvement for the place of public libraries in society, and lessons learned and recommendations for public library disaster planning. As this article demonstrates, public libraries successfully provided a range of disaster preparedness and recovery services that were not provided and could not have been provided by other government agencies.     

Collection development for new librarians: Advice from the trenches

There are many challenges facing new librarians in the academic environment, including collection development. This article analyzes the topic of collection development and how it relates to new professionals in the field of librarianship. The article contains a literature review of papers discussing the collection development curriculum in library and information science programs, expected skills required of collection development offices, and library training programs for new librarians. The article also provides practical advise by recent graduates and their collection development experiences. Topics of discussion include acclimation to a new environment, collection development policies and procedures, liaison work, resource selection, and time management.     

Collections and systems: a new organizational paradigm for collection development

Collection development and the management of access to electronic resources in large academic libraries increasingly requires close cooperation between collection development librarians, public service librarians, and systems librarians and staff. Many libraries, both public and academic, have created new positions or converted existing ones with titles such as ‘electronic resources librarian’ or ‘electronic information coordinator.’ Two years ago, the Washington State University (WSU) Libraries decided to take a different approach to managing these two vital library functions by creating the new position of Assistant Director for Collections and Systems. This paper explores the convergence of collection development and systems in a research library. It sets forth the philosophical underpinnings of that convergence, and it discusses issues encountered in the integration of the two services in the WSU Libraries. Finally, it explores strategic issues for future collection development and management from the perspective of this new organizational paradigm. [1]