Understanding everyday life information seeking behavior in the context of coping with daily hassles: A grounded theory study of female students

Studying everyday life information seeking (ELIS) in a variety of contexts contributes to its conceptual development. The primary goal of this study was to understand ELIS in the context of female university students' coping with daily hassles. To identify the dimensions and determinants of ELIS, and to fill this current gap in the literature, a grounded theory study was conducted using Flick's stages of episodic interviewing with 21 Iranian female first-year university students. Data were collected through semistructured interviews and analyzed through open, axial and selective coding. The findings showed that ELIS in coping with daily hassles is a multidimensional phenomenon that is affected by individuals' characteristics and sociocultural norms and values. Three main categories emerged as determinants of ELIS, namely normative status of the daily hassles, normative status of the information resources, and the individual's characteristics. Two main categories emerged as dimensions of ELIS which were type and strategy of action. Results of this study can contribute to the conceptual development of ELIS and may indicate how and in what circumstances ELIS dimensions emerge. The findings can also be used as a basis for developing information and intervention services in the context of coping with daily hassles.     

Place,community and information behavior: Spatially oriented information seeking zones and information source preferences

Even in a digitally advanced society, much of our daily lives is based in place, but information behavior research has largely ignored place as theoretically relevant to information behavior. This study explores the implications of a place-based approach to studying information practices, and examines factors that influence information seeking and sharing in place-based communities among parents of individuals with disabilities. Based on qualitative data gathered from 35 parents of individuals with disabilities, it proposes a spatial model of information source preferences based on the theory of information horizons, and discusses implications of the model for future research related to information seeking and places. It also presents substantive place-related findings about local information needs, including discussion of the local parent network as an information seeking system.     

Holistic information behavior and the perceived success of work in organizations

Surprisingly little is known about the relationship between perceived work success and information behavior. This study shows that holistic (versus organization-centric) information behavioral preferences are related to interaction and exchange oriented perceptions of the success of work. The findings were drawn from a partial least square structural equation modeling (PLS-SEM) based analysis of the survey data (N?=?305) collected from employees of a large multinational corporation. The findings suggest that holistic information behavior is more strongly related to social measures of success, whereas their association with quantitative measures tends to be lower. From the perspective of information behavior research, the findings suggest that holism seems to be a similar factor to, for instance, task complexity or personality, which influences human information behavior and, for instance, perceptions of relevance. From a practical perspective, the study suggests that the promotion of specific facets of measuring success and patterns of information behavior can be used to influence the orientation of working between centrifugality and openness.     

Assessing information literacy instruction in interdisciplinary first year project-based courses with STEM students

Broad and discipline-specific information literacy competencies must be mastered by science, technology, engineering, and math (STEM) students. This study assessed changes in student perceptions of their competency in information literacy after continuous efforts in course curriculum. Data were gathered in 2015–2016 from first year interdisciplinary project-based courses with STEM students to assess changes in information literacy competencies. Analyses suggested there was a significant increase in students' perception of their familiarity with library resources, search strategies, citation use, and ability to evaluate source quality. There was no change in their perception of their ability to evaluate the variety of source and source relevance and a decrease in their perception of the ethical use of information. With faculty-librarian partnership and integrated instruction in a first year course, students showed the largest perceived increases in foundational information literacy skills but struggled with information literacy abilities. This study provides a baseline of information literacy competencies of first year students and provides recommendations for continuing education.     

Conceptualizing the information seeking of college students on the autism spectrum through participant viewpoint ethnography

Due to increased numbers of diagnoses, targeted programs and initiatives, more students with autism spectrum disorder (ASD) are attending college (Heflin & Isbell, 2012; Zager & Alpern, 2007) but academic librarians and their staffs have not been trained to optimally serve this growing population. Utilizing wayfinding, think aloud protocol (TAP), retrospective think aloud protocol (RTAP), and a wearable camera, the actions, thoughts and feelings of a student with ASD and a neurotypical peer are evidenced as they navigate their campus library in search of materials. The library website, virtual maps to resource locations, and library workers served equally as enablers and barriers to both students in their information seeking. This study demonstrates that participant viewpoint ethnography is a viable research methodology for both neurotypical college students and those with autism.     

A clickstream data analysis of Chinese academic library OPAC users' information behavior

Chinese academic libraries have been devoting great effort into introducing next-generation online public access catalogs (OPACs) in order to provide a better user experience. However, there is a lack of empirical research on their usage. In this study, a transaction log file from a typical next-generation OPAC, the Wuhan University Library OPAC, formed the basis for an investigation of users' information behavior, using a clickstream data analysis framework. The 26,732,368 clickstream records in the original log file were cleaned, parsed, coded, then analyzed at the footprint, movement, and pathway levels. The results showed that the users relied heavily on the single-box simple search interface, seldom involved themselves in an exploratory search process, and preferred page navigation over search refinement when interacting with search results. The OPAC was used as a lookup tool to locate known academic resources and as a personal information management tool to utilize basic library services, instead of as a discovery tool as intended.     

Search systems and their features: What college students use to find and save information

College students have often been surveyed about their general information seeking behaviors. However, little has been done to explore what specific system features they use to find and save information when they are working on their real-life tasks. In this study, 32 college students were invited to an information interaction lab for a session in which they recalled a recently finished task and worked on a to-be-finished task using a computer in the lab. They were asked to complete questionnaires regarding what systems they used to finish their tasks and what features were helpful for searching and for saving information. Results showed that college students rely more heavily on the Internet sources than on library sources, even for their course related work. The study identified fourteen categories of system features helpful for information search and eight categories helpful for information saving. The findings have implications for designing systems that will better help people accomplish their tasks.     

A scoping review of individual differences in information seeking behavior and retrieval research between 2000 and 2015

Individual differences have long been of interest in information science as they bear on the design of information systems and services for specific populations. Yet little is known as to which individual differences make a difference to search outcomes, both across applications and for diverse user groups. A scoping study of information seeking and retrieval research from 2000 to 2015 was conducted. Over 2100 articles retrieved from eight scholarly databases were screened based on title, abstract, and full-text (using specified inclusion criteria), resulting in 223 papers for analysis. Data were extracted to provide an overview of the literature, including types of individual differences studied, publication volume over time, measures, samples, and study outcomes. Findings are inconclusiveness regarding how individual differences affect search outcomes, and raise issues around measurement and generalizability. This study represents an essential first step to developing a more systematic investigation of individual differences research and connecting individual research studies to anchor and guide future work.     

Students' perceptions of their information literacy skills: the confidence gap between male and female international graduate students

In the 2015 Summer Session I, the information literacy team combined two instruments, the Information Literacy Assessment (ILA) and the Students' Perceptions of Their Information Literacy Skills Questionnaire (SPIL-Q), into one survey and distributed it to the college's international graduate students through a Google Form. It was distributed to 932 international graduate students, and 172 valid respondents completed the survey. The purpose of this research was to compare the confidence gap in information literacy skills between men and women, particularly in international graduate students. Data collected illustrated that female international business students (n = 70) tended to be slightly more confident than their male counterparts (n = 102) regarding their perceived information literacy skills as evidenced by their SPIL-Q average score across all six IL topics, 3.78, vs. male student's average score of 3.58.     

Equitable access: Information seeking behavior,information needs,and necessary library accommodations for transgender patrons

This study highlights the unique accommodations integral to welcoming transgender library patrons. Research shows transgender people have unique needs which differ from lesbian, gay, bisexual, and queer (LGBQ) individuals, and experience substantial barriers to obtaining quality library service. Most studies in the past exploring the needs of lesbian, gay, bisexual, and transgender library users focused exclusively on LGBQ users. This study surveyed adult transgender individuals (n = 102) with an online questionnaire. The majority of participants were white, designated female at birth, and under 40 years old. Survey respondents needed libraries to make accommodations for them to feel safe (p < 0.001). The top 5 accommodations needed were recent transgender literature, gender identity or expression as part of library nondiscrimination policy, gender neutral, single-stall bathrooms where a key did not need to be requested, recent LGBQ literature), and an established remote process for name change.     

Antecedents and consequences of autonomous information seeking motivation

Autonomously motivated individuals tend to enjoy activities more than those who are extrinsically motivated, and they also tend to invest more effort. Grounded in basic psychological needs theory, the current study examines the motivation of students' autonomous information seeking and its relationship with the amount of effort invested in and enjoyment derived from information seeking. Autonomy support and perceived competence were found to explain 34.7% of the variance in autonomous motivation while autonomous motivation, in turn, explained 13.1% of variance in effort and 25.8% variance in enjoyment. The model indicates a positive relationship between basic psychological needs and autonomous motivation. Higher students' autonomy support and perceived competence levels lead to increases in autonomous motivation to seek information. Higher autonomous motivation levels, similarly, lead to higher levels of effort and enjoyment. Findings confirm that intrinsically motivated students enjoy information seeking more and invest more effort in the activity. This highlights the importance of encouraging students to engage in information seeking independently, while providing the necessary guidance that would increase their competence.     

Information activities within information horizons: A case for college students' personal information management

Personal information management behaviors appear differently by sources and by context. This study investigates personal information spaces from a quantitative approach and factors specific information behaviors and sources into information contexts. Using the information source horizon theory as a theoretical framework, college students' information behaviors to specific information sources were investigated in three personal information contexts (academic, health, and personal history contexts). In the college setting, students' personal information horizons echo the findings of previous studies that information contexts determine information horizons in general. In addition, specific information behaviors (collect, organize, and utilize) in this study are an important factor to influence personal information horizons. Certain information activities are observed in similar patterns regardless of contexts. The study suggests that the Information Horizon theory could be expanded to include information behaviors as an important determinant. From the data, radar charts visually present the relationships between information sources and activities, and they served as a collective form of information horizon maps.     

A multimodal critical discourse analysis of anti-vaccination information on Facebook

In light of recent outbreaks of measles and other vaccine-preventable diseases, childhood vaccination has been the subject of significant attention and controversy. Much information seeking and debates about vaccines take place on social media, yet the effects of information context-specific factors on parental information seeking and sharing and information source assessment remain unknown. Through the lenses of reductionist thinking and cognitive authority, this study employed a multimodal critical discourse analysis approach to analyze the textual and graphic information within a public anti-vaccine Facebook group. Findings show that parental information seeking and sharing worked to create an isolated, sentimentalized information context favoring immediacy and emotional impact over scientific research and statistical evidence. Because participants shared fundamental beliefs and goals around vaccines, group members held cognitive authority despite the lack of expertise or evidentiary support in their postings. This controversial information-based movement poses challenges and opportunities for library outreach and information provision.     

Hybrid gatekeeping framework for value-added information services

Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.     

Research agenda for social and collaborative information seeking

Scholars in diverse fields of inquiry have identified the need to expand individual-based information seeking and behavior models and systems to incorporate social as well as collaborative dimensions. However, the research areas of Social Information Seeking (SIS) and Collaborative Information Seeking (CIS) have been largely disconnected from one another despite a few notable attempts to study them under one umbrella. Researchers in these communities have recently realized the value of bringing SIS and CIS together for two main reasons: often it is impossible to separate social and collaborative dimensions in a project; and by considering these two aspects of information seeking, we may be able to support human information behavior in ways not previously possible. A brief synthesis of work in the domains of SIS and CIS is presented here. Then, an integrated view is presented to consider Social and Collaborative Information Seeking (SCIS) as an intersection and extension of SIS and CIS. Benefits of this approach are discussed and the integrated view is used as the basis to present a research agenda that outlines opportunities and challenges unique to SCIS.     

Learning bodies: Sensory experience in the information commons

Despite the digital shift, university libraries have grown in importance as places where students come to learn. Interest in designing better spaces has led to a flowering of user experience studies. Such research into how students use library space could usefully be informed by the theory of embodied cognition, which emphasises the role of the body in thinking and learning. This study explores students' embodied experience of an information commons building. Data were gathered from participatory walking interviews, where students were asked to give the interviewer a guided tour of the building. Findings revealed the way that particular combinations of sensory experience contributed to particular forms of learning. Very small movements or choices seem to reconfigure space significantly. This research also draws attention to the way that different learning atmospheres are actively constructed. The findings contribute a new perspective on inquiry into the use of library space. The potential implication for libraries is the need for more fine grained analysis of use experience from a sensory perspective and for teachers and learners to more explicitly reflect on the role of the body in learning.     

Quality and clarity of health information on Q&A sites

This study investigated the quality and clarity of health information from a total of 238 (126 English and 112 Chinese) answers retrieved from Yahoo!Answers sites. Registered nurses and library professionals judged information quality based on 8 criteria: accuracy, completeness, relevance, readability, verifiability, professional advice, usefulness and non-commercialization. Writing clarity was assessed through rhetorical structure analysis. Results showed that 46% of answers were of poor quality. Furthermore, many Q&A site users were unable to distinguish adequately between high- and low-quality answers. Only 60% of their selected best-answers corresponded to those of the health professionals. These results indicate that the reliability of health information on Q&A sites is questionable. This unreliability may partially be due to the fact that Q&A site answers contain both medical information and social support. Although both are important, they are not always compatible. It may even be dangerous to mistakenly present social support as objective medical information. This research suggests that medical advice and social support should be separated. This has a further advantage in that medical advice could be subjected to stringent, necessary quality assurance measures, without interfering with social support.     

Emotional design application to evaluate user impressions of library information desks

To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify these concepts, or dimensions, and an equation was devised to discover the influence they have in the acceptance of a service by users. Some 53 users evaluated the tangible elements of 28 library information desks. Five latent concepts emerged from the analysis: modern, welcoming, professional, simple, and accessible. The most influential concepts influencing willingness to interact at library information desks were, in descending order, modernity, professionalism, welcoming environment, and accessibility. Finally, a comparative semantic profile was developed to explore the perception differences between the most and the least desirable information desks. Understanding the concepts that users consider when evaluating information desks and the influence of those concepts on user behavior can help designers improve overall service quality impressions.     

Process mining applied on library information systems: A case study

Process mining techniques have already been studied in a wide range of sectors, revealing useful information on the processes. In this study, a five-step methodology is applied to an integrated library system (ILS) for the first time. Given two event logs from two different organizations the ILS, a process mining tool is used for process discovery and data analysis. The findings reveal that although both of the organizations were using the same system, there were differences in the activities, sequences, and approaches followed by each one in daily tasks. The results of this kind of analysis can be used to highlight best practices and improve processes. In addition process model comparisons can then be made across various systems and organizations.