Determining the Effectiveness of Digital Reference Services in Malaysian Academic Libraries

The aim of this study is to determine the effectiveness of digital reference services in academic libraries in Malaysia. It focuses on the awareness, usage, users' perception, library's performance, perceived needs, issues, and problems faced by students. The research methodology employed was a case study approach that combined three data collection methods: questionnaires, interviews, and content analysis.     

Reference on the Go: A Model for Mobile Reference Services in Libraries

The following article is the first in an ongoing series entitled “Perspectives from the Developing World,” giving voice to authors beyond Europe and North America.

The concept of reference has greatly changed because of the increasing digital presence of reference material. The advent of mobile communication systems and the need for getting correct reference on the move has prompted many libraries to offer mobile related services. Most of the reference sources are now available as mobile-specific products, but there is no comprehensive single mobile interface that can be called as an alternative to the traditional reference desks. This article looks at the evolution of reference services over the years with special reference to creating a mobile reference application for an academic library taking the University of Swaziland Library as a case study.     

A Survey and Empirical Study of Virtual Reference Service in Academic Libraries

Virtual Reference Services (VRS) have high user satisfaction. The main problem is its low usage. We surveyed 100 academic library web sites to understand how VRS are presented. We then conducted a usability study to further test an active VRS model regarding its effectiveness.     

Reference Services and Media in Academic Libraries

Summary

This paper examines the impact of new and developing media on academic libraries, specifically discussing technology which enables video and movie clips to be transferred over intranets and the Internet. This Web technology could have implications for other electronic media and databases, for offering extended services, including training and orientation for new staff and students; and for online library instruction modules. More generally, the article will discuss some issues, ramifications, protocols, and legal implications involved when libraries introduce and implement new multimedia services and other web-based resources.     

Reference Services for Disabled Individuals in Academic Libraries

Reference services for disabled students require not only traditional directional and informational assistance, but also physical assistance. Providing this service takes planning, commitment and funding on the part of the librarians providing the service and on the part of the library administration. A well- lanned staff development program should be offered to the entire [braly staff on a regular basis in order to increase awareness of disabled library users' needs and to sensitize the staff to their physical limitations. This will help to overcome barriers in library facilities and collections.     

地方高校图书馆虚拟参考咨询服务探析

文章在阐述虚拟参考咨询服务涵义的基础上,分析了目前地方高校图书馆虚拟参考咨询服务工作现状,探讨了加速这一工作发展的几种对策.参考文献4.     

3G环境下高校图书馆参考咨询服务

分析了3G使用现状,特别是高校群体使用3G的现状和前景,指出了当前高校参考咨询工作的优缺点,在此基础上提出了3G与高校的参考咨询工作结合的具体措施。参考文献9。     

基于威客模式的图书馆虚拟参考咨询服务探析

简述了威客的含义及其实现模式,分析了图书馆传统虚拟参考咨询存在的问题,提出图书馆借鉴威客模式开展虚拟参考咨询服务的建议。     

基于协同学理论的高校图书馆嵌入式服务研究

图书馆员、用户、知识资源与技术等相互影响、相互合作,共同构成图书馆嵌入式服务系统。引入协同学理论,分析嵌入式服务的目标协同、主体协同、资源协同组织与整合、过程协同协同支撑技术。以期实现图书馆嵌入式服务形成图书馆员、用户、知识资源与技术等之间相互配合与协调,共同协作实现嵌入式服务的既定目标。     

高校图书馆文献信息咨询服务的新思路

本文论述了新形势下高校图书馆文献信息咨询服务工作的新思路，并介绍了一些实际做法。     

IC服务:高校图书馆的新服务模式

介绍国内外高校图书馆读者服务模式的演变过程,分析国内高校图书馆在读者服务中存在的问题与差距,提出构建基于电子阅览室、基于分馆、基于合作的多层次、多形式的IC(Information commons),创新并完善国内高校图书馆的读者服务工作。     

网络环境下高校信息参考服务的实践与思考

网络带来一个跨越时空的信息环境，它使获取信息变得更方便、快捷，也对信息参考服务带来挑战。文章分析了当前参考服务环境的变化，并依据相关的统计数据提出了大学图书馆参考服务重心的转移和新模式。     

ARL成员馆实时参考咨询现状研究及启示

在对美国研究图书馆协会123个成员馆实时咨询开展情况调研的基础上,发现国外实时咨询已出现新趋势和新特征,IM及IM网页咨询已成为国外实时参考咨询的主要形式。文章对其成因进行了研究分析,提出虚拟参考咨询要更加注重用户体验、分层次提供服务,注重在虚拟参考咨询服务中保护用户隐私,并不断尝试引入新技术提升图书馆服务。     

美国学术图书馆数字参考服务现状

被全球业界炒得沸沸扬扬的"数字参考服务",至今仍未有一个明确的定义,有关专家给出了这样一个说法,即"用户可通过某些电子方式,如E-mail,电子论坛、网络留言版等提交问题,并可得到图书馆工作人员以同样方式传递过来的答案.而那些通过电话或直接面对面交流的解答方式.     

河南高校图书馆网上咨询服务调查分析

文章调查了河南高校图书馆网上咨询的现状，指出了存在的问题，分析了存在的问题的原因，对河南高校图书馆网上咨询的发展有一定的参考作用。     

Effective Leadership in Academic Health Sciences Libraries: A Qualitative Phenomenological Study

The purpose of this study was to better understand how academic health sciences library directors construct their understanding of effective leadership. After transcribing and performing thematic analysis on the interviews of eight academic health sciences library directors, five main themes emerged from the data: understanding leadership, building a vision, relationships are key, advocating and credibility, and measuring success. The findings suggest there are internal and external leadership responsibilities for library directors, both of which are important, however, the internal responsibilities are easier to delegate. Also, academic health sciences library directors need better evaluation methods for determining their effectiveness as leaders.     

探析高校图书馆知识服务理念

文章概要介绍了知识服务的相关理论,主要以中南大学图书馆为例,分析了高校图书馆知识服务理念提出的依据,并探讨了高校图书馆知识服务理念实现的一些措施。参考文献3。     

基于威客模式的图书馆虚拟参考咨询研究

根据图书馆虚拟参考咨询服务现状,对威客模式的涵义及特征进行介绍,对虚拟参考咨询服务引入威客模式的意义进行分析,得出威客模式可以从根本上解决传统咨询模式存在的问题的结论。构建基于威客模式的虚拟参考咨询流程模型,并根据模型,对图书馆需要完成的几个环节进行阐述,如创建威客模式虚拟咨询平台,制定完善的激励机制等。     

图书馆虚拟参考咨询服务相关理念探讨

文章通过分析当前国内外图书馆虚拟参考咨询服务面临的实施困境,尝试从图书馆精神、图书馆知识管理、服务主导等理念的研究视角对图书馆虚拟参考咨询服务实践进行宏观上的理论解析,同时从微观上用这些理念去阐释与引导图书馆虚拟参考咨询服务中的具体实践要素,最后对这些相关理念之间的关系进行了探讨.