移动图书馆用户使用意愿实证研究

[目的/意义]移动图书馆的发展使得公众随时随地享受图书馆公共馆藏资源成为可能.基于用户角度分析影响移动图书馆用户使用行为意愿的因素,对推动移动图书馆的应用可起到重要作用.[方法/过程]鉴于用户对移动图书馆的使用意愿受到多方面因素的影响,以整合式技术接受与使用模型理论为基础,引入感知风险、信息质量、服务质量3个变量,构建出6个变量的移动图书馆用户使用行为意愿影响因素理论模型,采用实证研究方法,通过结构方程模型探究6种因素对用户使用行为意愿的影响作用.[结果/结论]数据分析表明,感知风险变量对移动图书馆用户使用意愿产生负向影响,绩效期望、信息质量和服务质量3个变量对移动图书馆用户使用意愿产生正向影响,而努力期望和社会影响两个影响因素显著性未达到标准.     

大学生的智能手机图书馆服务使用意愿调查

采用分组讨论和问卷调查的方式对1 716名大学生进行调查的结果表明,大学生智能手机持有率显著提高,并且有相当一部分大学生拟将自己的通讯设备升级为智能手机,他们对移动图书馆服务有强烈的需求。因此,高校图书馆应联手移动通讯机构营造移动服务氛围,联手移动图书馆研发机构满足读者个性化需求,制订完善的宣传策略使移动图书馆遍及校园。     

Providing Library Services to Distance Education Students

Abstract

This article documents the development of library services to distance education students in conjunction with the growth of online distance education courses at the University of Scranton. Personal computers and the development of the Internet have had a significant impact on the delivery of library services to patrons and have given academic libraries the ability to provide distance education students with library services and resources equivalent to those provided for campus students.     

Factors affecting users' intention to use mobile health services of public libraries

Mobile health services are a new direction for public libraries development. However, it is unclear which factors affect users' intention to use the mobile health services of public libraries (MHSPL). Integrating the unified theory of acceptance and use of technology theory along with trust and privacy concerns. This study proposes a conceptual model to investigate factors that affect users' intention to use MHSPL. The conceptual model is empirically examined, and the hypotheses are tested using a survey sample (N = 415). The findings indicate that users' intention to use MHSPL is directly influenced by performance expectancy, effort expectancy, and trust. Trust also mediated users' intention to use MHSPL, leading to an indirect effect of social influence and privacy concerns. Additionally, people with different experiences using MHSPL have significant differences in their intention to use MHSPL. These findings contribute to a deeper understanding of users' behavior of MHSPL and can help facilitate and improve health services provided by public libraries.     

The prediction of Internet utilization behavior of undergraduate agricultural students: An application of the theory of planned behavior

Abstract

The theory of planned behavior has received significant attention more recently. This study used a survey to apply the theory of planned behavior to predict the Internet utilization behavior among 214 undergraduate agricultural students in Iran. Coefficient correlations and linear regressions were employed to analyze relationships among constructs. Results revealed that subjective norm and intention were the strongest predictors of the Internet utilization behavior, which explained 57% of the variance. Perceived behavioral control was the most significant predictor of the Internet use intentions. Subjective norms, to a lesser degree also had important influences on intention. Attitude did not surface as an effective direct predictor of the Internet utilization behavior. Finally, the theory of planned behavior was supported as an effective model explaining the Internet utilization behavior. The most prevalent reason to stop using the Internet was that they were experiencing problems getting access to the Internet.     

Mobile applications in government services (mG-App) from user's perspectives: A predictive modelling approach

Mobile applications are becoming a preferred delivery method for the government sector and contributing to more convenient and timely services to citizens. This study examines the intention to use mobile applications for the government services (mG-App) in Oman. This study extended the Unified Theory of Acceptance and Use of Technology (UTAUT) model by including two constructs namely trust and information quality. Data were collected from 513 mobile application users across Oman. The research model was analysed in two stages. First, structural equation modelling (SEM) was employed to determine significant determinants affecting users' acceptance of mG-App. In the second stage, a neural network model was used to validate SEM results and determine the relative importance of determinants of acceptance of mG-App. The findings revealed that trust and performance expectancy are the strongest determinants influencing the acceptance of mG-App. The findings of this research have provided theoretical contributions to the existing research on mG-App and practical implications to decision-makers involved in the development and implementation of mG-App in in Oman.     

Exploring the Application of Information and Communication Technologies in the Acquisition of Information Resources in Three Academic Libraries in North-West Nigeria: Preliminary Findings

Abstract

Information and Communication Technologies (ICTs) incursion has brought a lot of changes to libraries activities. ICTs are used to manage libraries more efficiently and in meeting customers’ demands more appropriately at the right time. Despite the contribution of ICTs to library and information work, many libraries are yet to adopt these technologies especially in the acquisitions of library materials. This study was carried out in three selected university libraries in North West Nigeria. The objectives of the study were to: determine the influence of performance expectancy on academic librarians’ intention to use ICT for acquisition; establish the influence of effort expectancy on academic librarians’ intention to use ICT for acquisition; find out the extent of social influence and facilitating conditions on academic librarians’ intention to use ICT for acquisition and lastly to proffer recommendations. This study adopted a positivistic approach and used a questionnaire administered to 224 librarians to collect data in the three selected libraries. The study is guided by the Unified Theory Acceptance and Use of Technology (UTAUT) developed by Venkatesh. Findings from the study reveals that academic librarians are supportive on the use of ICT in their work; ICTs are significantly important, trainings were organized mainly for librarians on general use of ICT not only on acquisition, but also on the general issues related to library activities; librarians also have the knowledge necessary to use ICT for acquisition in their libraries. The study recommends among others that the parent universities should increase the funding of their libraries with adequate supervision, so that such funds are well utilized for ICTs application; university libraries should continually sponsor their academic staff on modern computerized ways of using ICTs to source for materials and the acquisition of information resources in academic libraries should be given all the seriousness it deserves by enacting legislation to allocate a reasonable percentage of the university’s budget to it.     

Reaccreditation at Nova Southeastern University

Abstract

Reaccreditation offers academic libraries concerned about improving library services to distance students with an important opportunity to obtain support from their academic institutions. Nova Southeastern University (NSU) Libraries provides a case study of how one library has used the reaccreditation process to increase both the administration's cooperation and funding for document delivery, online resources, bibliographic instruction, and local library resources to distance students.     

Chinese students in American academic libraries: A survey of Chinese user satisfaction with U.S. library experience

Abstract

While scholarship has addressed issues around serving international students in U.S. libraries, until recently, relatively little attention has been directly focused upon the library needs of specific ethnic groups. This study surveys 83 Chinese students and scholars after they returned from studying at universities in the United States to measure and document their satisfaction with the academic library services and resources they used during their study abroad. Results of the survey are analyzed with the goal of benchmarking and improving services for this growing academic library user population in the United States.     

Academic Libraries and Use of Mobile Devices: Case Study of Slovenia

This study aims to explore the use of mobile technology among students of University of Ljubljana (UL), Slovenia, in order to improve academic library services. We focused on the use of mobile library services of academic libraries in general and students' reading of full text resources on mobile devices in particular. A questionnaire was administered online to collect data from students within all faculties of University of Ljubljana. Assuming that the attitude towards using mobile devices to read scholarly e-resources is also affected by students' perception of mobile devices, we researched this in the context of the Technology Acceptance Model (TAM). UL students perceive mobile devices as generally useful for reading scholarly e-resources, but with shortcomings. They perceive mobile devices as practical for easy access to e-resources while they do not see them as appropriate for reading. Given the low mobile use of library online resources, UL libraries should develop a plan for the development of attractive mobile services and their effective promotion.     

How They Search,How They Feel,and How to Serve Them? Information Needs and Seeking Behaviors of Chinese Students Using Academic Libraries

ABSTRACT

America has become a choice for international students to study abroad because of its advanced education system and environment. Libraries become a way for international students to access resources and experience campus life, while Chinese students are increasing gradually as the biggest component of international students. This article investigates how Chinese students use American academic libraries and their information needs and seeking behaviors, as well as Chinese students' satisfaction with library facilities, resources, and services, and their expectation for other services. The article aims to better understand Chinese students, analyze their search strategies, and better provide relevant library services for them.     

Retooling Library Services for Online Students in Tough Economic Times

ABSTRACT

At a time in our economy when library budgets are strained and staffing is under the microscope, librarians need to reassess and retool their library services for online students to provide quality, depth, and community without causing meltdown. The authors analyze some of the retooling undergone at their library to meet the shifting demographics of students who in 10 years have grown from 1,000 online students to 14,500 and increased to 65% of the students now taking online classes. To meet this challenge, the library centralized library services by closing the regional Library Information Centers and established a Multimedia Department focused on developing tutorials and online training materials, established an outreach librarian position, and worked with reference and instruction librarians to expand their roles as liaisons to the various academic programs. The library is learning to work smarter, not necessarily harder, and much leaner.     

Primo on the Go: A Usability Study of the Primo Mobile Interface

Abstract

Primo Analytics from two campuses of the California State University system has revealed that a dramatically low proportion of Primo searches originate from mobile devices. The current study focuses on usability concerns as one area that may be preventing students from searching the Primo mobile interface. The sample for this study includes students from two campuses with a variety of experience with library instruction and searching the library’s discovery system. Participants were given the same set of six common academic tasks to complete. Both mobile and desktop participants found three tasks relatively easy to complete. When there were differences in completion rates between the mobile and desktop users, the desktop users were overall more successful. No task was consistently difficult for desktop users to complete, while mobile users found two of the tasks very challenging to complete. Based on the findings, the authors make recommendations for improving the experience of mobile users.     

Louisiana Academic Libraries

Abstract

The state of Louisiana has a long history of consortial activities among academic libraries. Having this infrastructure in place contributed to the ease of creation of a distance library services network that includes both public and private universities. This paper traces the history of academic library consortia in Louisiana, and provides methodologies and results of several surveys of distance education students. The results of a survey currently being conducted are forthcoming.     

The Difficult Patron in the Academic Library

Summary

Faculty members depend on the resources and services provided by the libraries to teach, satisfy the curricular needs of the students, and conduct their research. Students need the library for many reasons, among which are to complete their assignments and to expand on what faculty covers in class. The patron/librarian relationship in the academic library is not always perfect. Issues which students and faculty face in the academic library environment are completely different from those in the public library. Identifying the characteristics of the difficult or problem patron in academia is a little more difficult than in the public library. Are what librarians face when dealing with faculty and students more issue-related than just dealing with problem patrons? The authors will identify, from the librarians' perspectives, some of these often called difficult patron issues and offer solutions to try and preempt these issues before they become problems.     

Pests,Welcomed Guests,or Tolerated Outsiders?

Abstract

Librarians are seeing increasing numbers of distance students from other institutions using proximal library facilities for their research. Academic librarians were surveyed to learn more about their attitudes toward these unaffiliated distance students. The 107 responses to the survey found that, overall, academic librarians reflected a service attitude. Few expressed overtly hostile attitudes, but there were concerns about the strains unaffiliated distance students put on their libraries' resources and services.     

Why Social Interaction and Good Communication in Academic Libraries Matters

SUMMARY

In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks.     

高校学生使用移动图书馆的行为意向研究

本文对移动图书馆的概念进行了界定,以技术接受模式为理论基础,识别了感知有用性、感知易用性、感知成本、使用态度、使用行为意向5个变量,进而提出感知有用性、感知易用性、感知成本、使用态度、使用行为意向变量间相互影响关系的假设,最终形成高校学生对移动图书馆使用行为意向的影响因素概念模型。在对武汉市高校学生问卷调研的基础上,通过结构方程模型分析,结果表明,感知有用性对使用行为意向具有显著的正向影响关系,同时感知有用性还分别对使用态度具有显著的正向影响关系。感知易用性对感知有用性有正向显著影响关系,感知成本对使用态度有显著负向影响,使用态度对使用行为意向有显著正向影响。因此,为了顺利实现移动图书馆的推广需要注重其有用性和易用性,最大限度降低其感知成本。