Serials management: integration and enhancement through reorganization

It is broadly acknowledged that effective serials management supports and requires a close link between the staff in technical and public services. More recently, new technological opportunities combined with changes in library organization and administration have greatly facilitated this linkage. The nature and structure of a library’s organization can aid in and benefit from this connectedness. Departments in the University of Louisville’s public and technical services areas began a cooperative effort to maintain serials records in the online catalog in the early 1990s. With reorganization in the late 1990s, a new team structure emerged which further facilitated this effort. In return, this cooperation and the tools that it has created support the teams in a new user-centered approach to serials management.     

一种基于REST服务和Mashup的分布式商品信息集成模型*

基于REST服务和Mashup两种技术,提出一种实现分布式商品信息集成的模型。并以图书商品为例,实现一站式的在线中文图书商品信息查询比价系统,最后验证该模型的可行性和有效性。     

Collaboration at the Troy University Libraries

With relatively new staff in all the Troy University campus libraries technical services departments, it was critical to collaborate on policies and procedures for consistency. Developing an online manual housed on a wiki that could be used and contributed to by staff on all three campuses was essential to this goal. Multi-campus meetings and online discussions are additional methods we use to promote collaboration. This article will include a literature review of collaboration and wikis along with methods the Troy University Libraries Technical Services departments are using to establish communication across the campuses.     

Online Teaching Resources

Abstract

Because of the global COVID-19 pandemic during the spring of 2020, colleges and universities found themselves rapidly moving all courses to online modalities, a format that many instructors were not experienced in or comfortable with. Academic librarians were called upon to help support faculty in this sudden transition, as well as migrating their own library services and instruction online. For many, it felt like a mad scramble to find best practices for online teaching, or even just “good-enough” practices, as well as specific tools that instructional faculty and librarians could utilize to keep their students engaged and learning during such a trying time. At the time of this writing, some universities have announced that they will continue to hold most, if not all, courses online in the fall 2020 term. Resources to support online teaching are critical now, and they will continue to be important going forward even after the global pandemic subsides. The reviews in this column cover a variety of online instructional tools and instructional support sites. The resources reviewed range from providing best practices for online pedagogy, creating engaging formative assessment tools, developing video discussion boards, creating interactive images, using virtual bulletin boards for student collaboration, and ensuring online content meets accessibility requirements. These resources will be useful for librarians and instructional faculty as they continue to teach in the online environment.     

网络问答社区与联合参考咨询比较与评价

为改善Web20环境下图书馆的参考咨询服务,借鉴网络问答社区的咨询服务模式,采用对比分析与问答实验的方法,对网络问答社区与联合参考咨询的运行机制、咨询内容、个性化服务等内容进行调研;对经济学、文学和图书馆学3个领域的事实性问题、列举性问题、定义性问题、探索性问题等4类问题的回答质量与效率进行评价。实验结果表明,网络社区的回复数量多,响应速度快,而参考咨询系统更擅长事实性问题的解答。联合参考咨询应借鉴网络问答社区多样化的运作机制和有效的回答问题方式。IPL2的服务理念值得在参考咨询系统中推广。表10。参考文献19。     

关于优质服务的几点思考

追求优质服务是图书馆工作永恒的主题。图书馆应该通过创新服务、深化服务、特色服务和加强基础工作来丰富优质服务的内容。参考文献 4。     

Team structure: establishment and evolution within technical services at the University of Kentucky libraries

In order to meet its present and future needs, the University of Kentucky Libraries initiated a team-based process with the intent of redesigning the Libraries’ organizational structure. Toward this end, library faculty and staff who were involved in the project received training related to the purposes and functionality of various types of teams, quality management tools, and analytical and decision making processes. Process teams were established to study the three major organizational components -technical services, public services, and management. A team-based management model was ultimately adopted system-wide by the University Libraries, with self-directed management and work teams replacing the traditional divisions and departments. Ad hoc project teams were established as needed. The processes that the technical services component followed during both the study and the implementation phases can be applied to management and work units in any library setting.     

Partners in Emerging Technology

Abstract

This paper discusses how the University of Wyoming Libraries have worked in partnership with the larger institution and its Outreach School to develop a strategic plan for the future of distance education at the University of Wyoming. This collaboration insures that distance learners receive comparable library services to on-campus learners. The authors focus on how the World Wide Web is utilized to provide library services to students, in particular to online students.     

Why Social Interaction and Good Communication in Academic Libraries Matters

SUMMARY

In these times of extraordinary development in information and communication technologies (ICT) many new tools and services, and traditional tools, such as the catalog, could be developed or enhanced by librarians to effectively support the academic community in teaching and learning. This paper will discuss how social interaction between technical and public service librarians could enhance library services to the academic faculty and students during these demanding times of technologies and information overload. The paper will also point out that the team approach to library services can improve social interaction between librarians when the perpetuation of the traditional academic organizational model is not efficient enough for the faculty and students' need-driven use of information. Rapid changes resulting from ICT demand constant social interaction that would be facilitated by establishing working teams for specific tasks.     

Why Librarians Matter to Poor People

This article reports on a 2008 online survey about library services to the poor conducted by the American Libarary Association (ALA) Office for Literary and Outreach Services (OLOS) committee. The survey is precedent to the preparation of an ALA action agenda for library work with poor persons that is going to occur through 2009‐10. Though limited in its scope and participation, the survey results do suggest many of the persistent issues that are involved in the development of successful library services for poor persons.     

Narrowing the Gap:

The traditional library organization for over forty years has been divided into technical services and public services. The age of automation, however, is bringing these two areas much closer together, and in some large academic libraries, the technical services librarian and the public services librarian are the same person. The work done in serials acquisitions and collection development is now available online in many libraries. Several libraries also have automated serials control and cataloging capabilities. With the advent of online access to serials, reference, interlibrary loan and library instruction services have simplified the work demands for the reference librarian. This conclusion suggests that cooperation between technical services and public services is the logical solution to provide the best possible service to the library patron.     

How the New Web Generations are Changing Library and Information Services

The new Web generations are influencing the minds and changing the habits of software developers and end users. Users, librarians, and information services professionals can interact more efficiently, creating additional information and content and generating knowledge. This new scenario is also changing the behavior of information providers and users in health sciences libraries. This article reviews the new Web environments and tools that give librarians opportunities to tailor their services better, and gives some examples of the advantages and disadvantages for them and their users. Librarians need to adapt to the new mindset of users, linking new technologies, information, and people.     

Beyond the Library's Walls: Using Library 2.0 Tools to Reach Out to All Users

ABSTRACT

The Library 2.0 movement emerged as a response to the technologies and concepts in the Web 2.0 movement and has been taking the library world by storm. Web 2.0 takes the stagnant Web 1.0 and makes it more user-driven, collaborative, participatory, and personalized. Library 2.0 takes the tools of Web 2.0 and moves them into a library setting with libraries that are user-centered, networking faculty, students, and librarians to create a vital and evolving organization designed to meet the needs of the current information culture. Library 2.0 is especially relevant to institutions providing services to off-campus students. Many students taking courses remotely have full-time jobs and busy lives beyond their coursework. Providing those students with a customizable, personalized, and collaborative library assists in their success as a student. Using Web 2.0 technologies and other social networking tools in the library setting brings the library to our users, making them more relevant in today's information society.     

汉语科技词系统的Web服务研究与实现*

对国内外词汇知识的Web服务研究现状进行调研分析,比较OCLC术语服务、英国高级叙词表、FAO多语种农业叙词表、STAR、中文叙词表本体网络术语学服务等国内外主要研究项目。介绍汉语科技词系统的基本架构、数据模型、功能模块和基于Web服务的汉语科技词系统应用模型、接口封装、部署、以及性能测试情况。最后对下一步研究工作进行展望。     

Applying participatory design and collaboration in digital public services for discovering and re-designing e-Government services

E-Government projects are currently service oriented, focusing on the implementation and diffusion of digital public services through one-stop points of access for citizens. E-Government strategic plans are political, directed at cost and time minimization during the execution of public services, and they do not take into account citizen needs or public administration operating procedures. Although these plans have led to the development of projects that have succeeded in cost and time savings for both citizens and public administration, surveys conducted around the world show that users evaluate digital public services and do not hesitate to return to traditional methods rather than using digital channels to transact with the public administration again; neither would they recommend the use of digital services to others. This article presents collaborative and participatory tools and methods designed to exploit the knowledge and experience of public servants in the improvement and execution of custom and non-automated public services. Collaborative tools can succeed in the development of real one-stop shops for e-Government, while on the other hand they can encourage both citizens and civil servants to participate in the e-Government era.     

A Collaborative Web

Abstract

The content of a law library's website is often developed as part of reference services. Overall design, development, and management of the website, however, may be better addressed independent of content. Overall website management may reside in different areas in different libraries. This article shares experiences at the University at Buffalo Law Library, where the placement of website management within technical services has allowed for increased collaboration across all departments.     

A Case for Integration of Interlibrary Loan and Reference

The ongoing debate of whether the Interlibrary Loan Department (ILL) should be autonomous or a function of other departments is revisited in this article. Though much of the literature on this topic advocates ILL merging with the Reference Department, early surveys show mixed findings. The authors reveal results of a recent survey from 324 participants that includes library personnel from public, academic, and special libraries throughout the United States. The outcome of the survey supports the literature that ILL personnel strongly believe that their work is more closely related to reference than that pertaining to circulation or technical services.     

Becoming Embedded: Incorporating Instant Messaging and the Ongoing Evolution of a Virtual Reference Service

The creation of an instant messaging (IM) service is described. The challenges encountered in developing, launching, and maintaining the project are examined and include technical support, archiving, balancing different formats, privacy, assessment, training, and the effectiveness of the IM channel. The process of choosing an aggregator and a widget and redesigning the online reference services portal is explored, and best practices that evolved are identified. Useful strategies and concerns that emerged are discussed. Factors contributing to an overall increase in use are outlined and include convenience, simplicity, and reliability.     

Exploring Uncharted Waters

The importance of Internet resources in public services work is a frequently discussed topic. But access to and effective use of Internet resources is crucial to current and future work of technical services personnel. The workshop examines commonly used Internet procedures and explores Internet tools available for acquisitions and cataloging personnel.