Sustaining change in a learning organization

Abstract

This article looks at how the application of the concept of a ‘learning organisation’ can be used at a specific organisation in South Africa to change the work performance of its employees. We do this by exploring different theories, models and definitions of organisational learning, learning organisation, organisational knowledge and knowledge management in the field, and against this background examine the perceptions of employees at a South African Organisation. The article underpins this approach by uniquely balancing conceptual rigour with practical experiences of employees at this institution. The view is taken that organisations are living systems that have the capacity to renew themselves by continuously reflecting on their practices and thereby create new knowledge, share and leverage it. Knowledge acquisition and sharing is closely linked to the core values of the organisation in order to achieve business competitiveness, set goals, efficiency, and overall strategic success. The purpose of this article is to understand how an organisation's training department could use the concept of a learning organisation within the South African context to sustain change. To achieve this objective we (the researchers) used a qualitative research paradigm. A phenomenological design presented the research with opportunities to analyse, interpret, and describe the perceptions, feelings and experiences of the participants at the organisation. Eight semi-structured individual interviews provided data for the purposes of this research. The data was analysed to identify categories, themes and sub-themes. The five main themes discussed are organisational learning, organisational culture, organisational change, globalisation and knowledge management and these were linked to the theory of learning organisations and were based on the findings.     

Effects of group reflection variations in project-based learning integrated in a Web 2.0 learning space

A Web 2.0 environment that is coupled with emerging multimodal interaction tools can have considerable influence on team learning outcomes. Today, technologies supporting social networking, collective intelligence, emotional interaction, and virtual communication are introducing new forms of collaboration that are profoundly impacting education. In this study, an empirical analysis was conducted on a Web 2.0 learning space designed to promote and support project-based group learning. Three different group reflection (GR) methods (i.e., self-reflection, GR, and instructor-supported reflection) were implemented for a micro community of undergraduate students completing a team project. Findings from this study suggest that promoting and supporting ‘deep learning’ through GR is essential for team project learning in a Web-based community. In addition, effective instructor intervention is a crucial component leading to better group performance. In terms of group learning evaluation rubrics, structural equation modeling revealed that the level of activeness in online contributions may not be as important as the evidence of collective reflection and critical thinking in team learning scenarios.     

Facilitating expansive learning in a public sector organization

The aim of this article is to discuss how learning opportunities can be organized to promote expansive learning in work practice. The discussion draws on results from a case study examining local development work and conditions that facilitate processes of expansive learning in a work team within a public sector organization in a Swedish municipality. An interactive research design was used. Data were collected over almost four years through individual and group interviews with 12 workers in a work team and their three managers. In addition data were collected through observations of team meetings. The findings demonstrate that work can be organized as a learning environment to facilitate expansive learning even in a resource-limited public sector organization. Furthermore, patterns of expansive learning were evident in the work team's new work activities and new relationships in the organization. The findings also demonstrate the need to support managers in developing a role to facilitate expansive learning. However, the need for and extent of external support for promoting expansive learning in practice vary in different situations and stages during the development work.     

Overarching professional identity themes in student teacher workplace learning

ABSTRACT

This study reports on how student teachers learn in the workplace. Data from 10 student teachers were collected by means of digital logs and in-depth interviews. By reconstructing data into stories and unravelling these stories, it became clear that the learning process of each student teacher was dominated by one specific theme, such as student-centred teaching or creating a positive learning climate. These themes could be typified as professional identity themes, because all appeared to be both personal and professional. Five student teachers experienced their workplace learning process as continuous: they integrated their teaching experiences relatively easily into their personal conceptual framework. The other five experienced their workplace learning process as discontinuous: they experienced tensions caused by frictions between personal and professional aspects of becoming a teacher. Both types of learning can stimulate and hinder student teachers’ professional development. The findings indicate that reconstructing data into stories and unravelling these stories is a useful technique for understanding student teacher workplace learning as a result of the interaction between personal and professional aspects of becoming a teacher.     

Students' accounts of the need for continuous support in a distance learning programme

This paper looks at a qualitative case study of distance learning at Universiti Utara Malaysia as described by a small group of distance learners as they progress through their courses at the institution. It concerns the learners – it is their story, their experience, their perspective. In particular, this thematic report looks at learning support in distance learning as it surfaced as one of the central findings of this research. This is an issue that arose from discussions with the students, rather than being predetermined by the research design. Conclusions have been drawn regarding the role of learning support to facilitate distance learning at Universiti Utara Malaysia. The concept of need and support is important as it relates to the different requirements from support into action that enables the learners to connect with their teachers, the course content and with other learners.     

Building better futures: leveraging action learning at Kentz Engineers & Constructors

This article provides a case study of how Kentz Engineers & Constructors, with more than 10,000 employees in 26 countries, are leveraging learning to ‘Build better futures’ for its stakeholders: clients, shareholders, employees and communities. Kentz provide opportunities for learning at all levels, ensuring that ‘no one is left behind’. This case study focuses on the development of leaders within Kentz, including utilizing action learning to align the development of people with the process of mobilizing people to effect change and turn strategy into effective action. It draws upon the experiences of participants at different levels within Kentz in examining their learning, their action and the learning process.     

The contribution of reflective learning to experiential learning in business education

Abstract

Experiential learning theory states that reflection is just as important to learning as action. However, business educators often overlook reflection in their experiential learning activities, especially when it’s understood as a dialogue process. Drawing on reflective learning theory, we explored the case of an undergraduate business programme that has been combining experiential learning with three different reflective learning mechanisms for the past ten years. Results show that: (1) reflective dialogue is central for ensuring that impressions from experience translate into better-defined learning outcomes, (2) this dialogue process greatly benefits from a closely guided process, and (3) different reflection mechanisms contribute differently to the learning process. Considering how fast experiential learning has popularised in business schools, this study alerts educators to the importance of combining their experiential learning activities with a guided process of reflection. Otherwise, educators risk students extracting meagre, wrong or misleading impressions from their experience.     

Boundary brokering for cross-cultural professional learning in international school contexts

Although much research has been done on the internalisation of education, issues related to intercultural professional learning, especially in the school education context, remain underexplored. This study examines the potential of boundary brokering in facilitating cross-cultural professional learning in an international school context. This article reports the qualitative findings from an interview study with seven non-ethnic Chinese language teachers who resided at the borders of Chinese and western communities of practice on their boundary brokering experience in bridging the different norms of being and practice in the Chinese teacher community and the western communities in international schools in Asia. Interview responses from the participants show that the participants’ cultural brokering generated critical and eclectic perspectives and practices, and reshaped the power landscape in the workplace. At the same time, their cultural brokering was shaped by the interactions among power relations within and across communities of practice, social suggestions on cultural brokering and the boundary brokers’ self-positioning. The findings suggest that cultural brokering could serve as a potential teacher professional development tool to foster reciprocal learning across culture borders. The complex network of influencing factors at play suggests that, in order to facilitate positive cultural brokering, it is necessary to adopt a systemic approach that underscores resetting valued skills and expertise within and across communities, creating a positive school culture that encourages reciprocal learning and managing individual teachers’ brokering mentalities and capacities.     

Transforming evaluation thinking and behaviour: programmes develop,teachers learn and student learning outcomes improve

This article examines evaluation intervention influence on programme performance through surveys, qualitative evaluation, questionnaires, interviews and test scores. The study uses quantitative (SPANOVA and MANOVA) and qualitative (the constant comparative method) data analysis, together with examining practical significance through effect size and power analysis. Major findings show positive contributions of evaluation intervention to quality management, teacher pedagogical skills and student learning outcomes (SLOs). Quantitative and qualitative findings, however, diverge regarding evaluation impact on programme research. A positive transfer of evaluation ownership discourse from decision-maker to implementer stakeholders has been observed. The study recommends evaluation intervention for programme, institutional and individual development alongside quality improvement.     

A cross‐cultural comparison of anatomy learning: Learning styles and strategies

Cultural influences on anatomy teaching and learning have been investigated by application of a questionnaire to medical students in British and Chinese Medical Schools. Results from the responses from students of the two countries were analyzed. Both groups found it easier to understand anatomy in a clinical context, and in both countries, student learning was driven by assessment. Curriculum design differences may have contributed to the British view wherein students were less likely to feel time pressure and enjoyed studying anatomy more than their Chinese counterparts. Different teaching approaches resulted in British students being more likely to recite definitions to learn, and the Chinese students found learning from cross‐sectional images easy. Cultural differences may account for the observation that British students were more inclined to ask questions in class, and the preference of Chinese students to study in small groups. The findings give evidence to show how ‘cultures of learning’ influence students' approaches and indicate the importance of cultural influences as factors amongst international and home learner groups. Anat Sci Ed 2:49–60, 2009. © 2009 American Association of Anatomists.     

网上语言学习与性别差异

网上语言学习作为一种时新学习趋势正在悄然兴起。在影响语言学习的各种因素中,性别差异毋庸置疑将被给予特别的重视。此研究从生理与认知差异的不同角度,分析了两性差别,并以分析这种差别对于网上语言学习所带来的对学习成果的影响为目的。此研究主要通过问卷调查的形式,样本来自50位大学在校学生和来自不同背景的社会在职人员。研究的结果表明性别差异的确在网上语言学习的质量方面起着重要的作用,并且对网上语言学习者和基于网上学习的研究者都有着重要的指导作用。　　Keywords:languagelearning;genderdiffer ence;web-basedlearning     

网上语言学习与性别差异

网上语言学习作为一种时新学习趋势正在悄然兴起。在影响语言学习的各种因素中,性别差异毋庸置疑将被给予特别的重视。此研究从生理与认知差异的不同角度,分析了两性差别,并以分析这种差别对于网上语言学习所带来的对学习成果的影响为目的。此研究主要通过问卷调查的形式,样本来自50位大学在校学生和不同背景的社会在职人员。研究的结果表明性别差异的确在网上语言学习的质量方面起着重要的作用,并且对网上语言学习者和基于网上学习的研究者都有着重要的指导作用。　　Keywords:languagelearning;genderdiffer ence;web-basedlearning     

项目学习在英语语言学教学中的应用研究

项目学习是一种以学生为中心、基于内容的、探究性的教学组织形式。研究将项目学习运用在英语语言学教学中,定量与定性分析结果表明:项目学习可以激发学生学习的内在动机,主要体现在"达到目标"和"体验兴奋感"两个维度;项目学习有助于学生对语言学知识的理解和应用;影响项目学习实施的主要因素是学生自身、学习资源与项目评价。     

Affordances of teacher professional learning in secondary schools

It is commonly understood that teachers in secondary school should develop throughout their career in order to stay as an essential factor in student learning. Schools can offer opportunities to link teachers’ professional learning to their school practice with a positive impact on teachers’ motivation to learn and the effectiveness of their learning. In this field study, teachers, school leaders, policy-makers, educational consultants and educational scholars were asked for their perceptions of conditions for teacher learning in school and of interventions in school to enhance teacher professional learning. These conditions and interventions were understood as affordances in schools that enable and support teacher professional learning. The main affordance in school these stakeholders mentioned was an open, but critical way in which teachers share their practices, collaborate and reflect upon their teaching practice. Collaborative practices seem to stimulate many interventions of teacher professional learning in school. Two implications of this finding are discussed. First, we suggest that the maximum teaching time should be reduced, team teaching should be more implemented or classes should be scheduled in such a way that teachers can meet. Second, distributed leadership approaches match with our findings about the role of school leaders in teacher professional learning.     

The relationships between emotional competence and team learning behaviours

This study provides a systematic review on the relationships between emotional competence and team learning behaviours, with 32 studies identified as addressing these relationships within teams whose team members are interdependent in the fulfilment of their work tasks and goals. By examining the selected studies' findings, positive relationships between emotional competence and its dimensions and various team learning behaviours were identified. Focussed on emotional competence, the perception of own emotions and others’ emotions supports teams and their members by recognising the emotions that surface during teamwork, while emotional management helps teams deal with these emotions. Although emotional expressiveness as a fourth dimension hardly has been investigated, it plays a key role and is essential to the perception of emotions in a team. Expressing, perceiving and dealing with emotions within a team enables teams and their members to work openly with each other, share and create knowledge, reflect upon teamwork and discuss constructively with each other instead of against each other. Considering the different levels of measurement and analysis, this systematic review provides an in-depth insight into the relationships between emotional competence and team learning behaviours and identifies research gaps such as implications for methodological and future research as well as practical implications for organisational practitioners and teams.     

Perspectives on inclusive education: learning from each other

Many courses of study are currently available that address inclusive education and, increasingly, distance education is seen as a flexible and appropriately inclusive way to deliver such courses. In this article a team of colleagues, Kieron Sheehy, Jonathan Rix, Melanie Nind and Katy Simmons, discusses the development of an Open University course, E243 Inclusive Education: Learning from Each Other, which was launched in February 2004. The team reflects on their own process of learning from each other and from the rich network of people involved, mirroring some of the course themes in their own journeys. Collaborative learning became a key theme within the course, both as a method for teaching within the ‘inclusive classroom’ and also as the process for producing a course in a contested and challenging area. This experience allowed the team to change and develop their own perspectives on important issues and, it is suggested, allowed the course to include ways in which students could be supported in having the same opportunity.     

The use of work-based learning pedagogical perspectives to inform flexible practice within higher education

The renewed emphasis on developing flexible learning practices in higher education (HE) underscores the importance of understanding pedagogies for students who are based in the workplace or undertake significant work-related elements of study. This paper draws on research that explores how work-based learning (WBL) pedagogy operates in UK HE using three main perspectives that help to conceptualise the existing range of practice: discipline-centred, learner-centred and employer-centred. Data were collected from 20 academic practitioners with expertise in WBL using qualitative interviews, documents and observations at 14 different institutions from 7 regions in England. The research findings suggest that there are both commonalities and distinctive attributes across the range of practice that influence how academics develop and orient their pedagogy. It is argued that the characteristics and discursive features of these WBL perspectives present pedagogical approaches that could be adapted to inform more flexible mainstream provision.