Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

Measuring the success of mobile government (m-government) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and m-government endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLean’s (2003) updated information systems (IS) success model in order to develop an m-government success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 m-government users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information quality/online service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success.     

技术学习对新产品开发结果的影响研究

新兴市场的创新状况在很大程度上决定于该市场中优秀跨国公司(MNCs)的技术学习成熟度。文章从信息加工的角度,对9家跨国公司的105个项目团队进行分析,探讨这些团队或其内部技术学习(知识获取,信息发布,信息理解与组织记忆)对新产品开发(NPD)结果(项目成功,开发速度与产品适时进入市场)的影响。研究结果显示,技术学习的四种指标中,只有组织记忆与新产品开发结果无直接关联。通过区分项目的复杂程度,文章进一步分析上述影响关系。文章认为,信息解释与组织记忆有助于低复杂程度项目的成功。相反,对于高复杂程度项目而言,产品的开发速度取决于组织记忆。     

基于SOR模型的社会化商务用户行为机理研究

社会化媒体技术的快速发展及其与电子商务的融合,产生了社会化商务。但很多社会化商务平台面临用户活跃度低、客户流失严重等问题,这将影响平台的持续运营和发展。基于SOR（刺激-组织-响应）模型,研究了社会化商务用户行为机理。对收集的340份有效问卷采用结构方程模型分析,考察了影响用户使用和分享行为的因素。结果表明,情感支持、信息支持、服务质量显著影响虚拟社区感,进而影响用户的使用和分享行为。因此,社会化商务平台需要关注社区中的在线社会支持和服务质量,从而促进用户使用和分享行为,确保社会化商务的成功实施。     

组织文化对企业知识管理成功影响的概念模型研究——基于多维度的视角

实践中企业发现组织文化是知识管理成功的关键影响因素,而现有研究在关注二者关系时,由于对组织文化缺乏动态、综合的视角,对其内在作用机理的解释与揭示程度远未令人满意。在回顾相关文献的基础上,从持续学习、人际信任、权力距离、长期导向、团队精神等5个核心特征维度剖析组织文化对知识管理成功的影响效应。研究结果表明,适度的权力距离,高度的持续学习、人际信任、长期导向和团队精神,各自能够通过在不同程度上影响知识管理不同的具体环节和活动,促进知识管理成功。企业在推行知识管理项目时,首需注意组织文化的变革,通过适当的管理制度与行动方案从以上五个方面入手,塑造出适合知识管理的文化。     

Innovation in project-based firms: The context dependency of success factors

Innovation management literature typically concerns functionally organized firms. In this paper we investigate innovation management in a different type of firm, the project-based firm. Project-based firms, such as engineering and construction companies, consultancies and system integrators, are service firms that solely execute projects for clients. We focus on new service development projects in these firms. Based on an in-depth study of six projects in four different firms, we develop hypotheses on differences between success factors for development projects in project-based firms and in functionally organized firms. Some of the success factors for functionally organized firms, as described in the literature, appear to be more important in project-based firms, others seem redundant. Our findings suggest that the specific structure and capabilities of project-based firms provide an explanation for these differences.     

A framework for portal implementation: A case for Saudi organizations

Portals provide an aggregated and personalized view of information through a large application integrating information, people, and processes across organizational boundaries. As such, portals can significantly impact organizations, completely changing how they work and operate. In addition, many critical success factors can affect portals at any stage of implementation. Many organizations lack suitable frameworks for implementing portals to ensure success in the organization, customer satisfaction, and employee morale. To address this gap, we proposed a comprehensive framework to develop and operate portal projects by considering specific critical success factors. We have evaluated and compared this work with previous work in the same field, more accurate and significant results.     

In search of project classification: a non-universal approach to project success factors

In this study we attempt to answer two questions: Is there a natural way to classify projects and what are the specific factors that influence the success of various kinds of projects? Perhaps one of the major barriers to understanding the reasons behind the success of a project has been the lack of specificity of constructs applied in project management studies. Many studies of project success factors have used a universalistic approach, assuming a basic similarity among projects. Instead of presenting an initial construct, we have employed a linear discriminant analysis methodology in order to classify projects. Our results suggest that project success factors are not universal for all projects. Different projects exhibit different sets of success factors, suggesting the need for a more contingent approach in project management theory and practice. In the analysis we use multivariate methods which have been proven to be powerful in many ways, for example, enabling the ranking of different managerial factors according to their influence on project success.     

中国情境下工程总承包项目组织界面管理行为研究 ——基于计划行为理论视角

项目中60%左右的问题是界面管理不到位或有欠缺引起的。在中国情境下,为更好地提出解决组织界面管理问题的有效方案,运用计划行为理论,以低信任度建设市场环境为背景、组织界面管理行为背后主观心理因素为视角,运用结构方程模型构建多因子中介模型,基于295名设计-采购-施工总承包（EPC）领域相关人员调查数据,验证信任和组织界面管理行为之间的作用机理以及心理影响机制。结果显示：信任对组织界面管理行为意愿的影响主要通过态度、主观规范、知觉行为控制这3个中介变量传递;在3条中介路径中,态度的中介效应最强,而知觉行为控制的中介效应最弱。可知内部心理因素是形成组织界面管理行为意愿的重要前提,而EPC项目管理人员对组织界面管理行为的积极态度未全部转化为知觉行为控制,部分管理人员由于感知资源掌控能力弱而放弃实施组织界面管理。由此,分别从业主和总承包商两方面提出中国情境下EPC项目组织界面管理的对策。     

基于SVM的在线医疗信息服务质量关键影响因素研究

【目的/意义】通过识别影响在线医疗信息服务质量的敏感因素,为互联网在线医疗信息服务企业实现技术与服务创新提供理论与实践依据,进而提升用户在线医疗信息服务质量。【方法/过程】以问卷调查法与专家访谈法等为基础融合信息增益理论分析各影响因素与在线医疗信息服务质量高低的关联程度,进而以提取的关键影响因素构建在线医疗信息服务质量关键影响因素模型,最后通过SVM构建在线医疗信息服务质量预测模型。【结果/结论】影响在线医疗信息服务质量的20个关键影响因素集中在信息生态的四个重要维度,即信息、信息任、信息技术与信息环境四个维度上,模型88.43%的预测精准度说明SVM对在线医疗信息服务质量具有可靠的预测能力。     

中国智慧城市政策体系演化研究

智慧城市是信息技术创新应用并嵌入到社会服务与管理的智慧表现。本文构建基于“资源效用-技术结构-应用领域”的智慧城市政策工具分析框架,运用文本内容分析与社会网络分析方法对2011年以来我国智慧城市政策进行演进脉络、政策网络关系、阶段性共现主题词和政策工具分析。研究发现：（1）我国智慧城市政策经历了感知基础架构与顶层设计、智慧产业培育与创新驱动、智慧应用领域异构化发展三个演进阶段;（2）第一阶段政策主题涵盖政策目标、基础技术、政策特征和组织体系四个主题词群,第二阶段政策主题是产业结构优化与创新资源协同、创新驱动环境构建、技术标准化与评价,第三个阶段政策主题是数据深度融合、异构领域应用和政策作用效应;（3）我国智慧城市政策存在结构性非均衡,相较于演进初期衡稳使用的供给型政策工具,环境导向政策工具稳步增加,需求导向政策工具动态匹配;（4）相较于以供给型政策工具为主导的云计算支撑产业层,物联感知平台政策倾向于供给型与环境型组合效用,并深化推动与环境型政策工具适配耦合的智慧应用领域政策。     

西部民生诉求下的区域民生科技发展对策研究——以新疆地区为例

新疆地区民生现状仍处于全国低位,民生问题的改善越来越离不开民生科技的有利支撑。调查发现,现阶段新疆农村、城镇居民对民生科技在使用领域、获取途径、技术种类、推广方式等方面的需求特征存在差异性。通过构建结构方程模型,分别对新疆农村、城镇居民民生科技使用行为的影响因素和路径关系进行研究,结果发现:农村居民对民生科技的使用行为主要来自民生科技供给的推动作用,而城镇居民的使用行为则主要来自民生科技需求的拉动作用;民生科技获取的渠道障碍和推广障碍显著负向影响农村居民对民生科技的使用行为,而对城镇居民则无显著影响。结论表明,新疆农村、城镇居民对民生科技的使用行为存在差异性,民生科技的发展政策应避免"一刀切"。据此,分别提出促进新疆农村、城镇地区民生科技发展的针对性策略。     

克服组织惯性：数字化战略更新的实现及演进路径研究

数字经济下企业面临着复杂多变的外部环境,开展数字化战略更新活动成为传统企业生存和发展的关键。为此,选取林清轩开展案例研究,探索数字化战略更新的实现和演进路径。研究发现：(1)传统企业在开展数字化活动时,存在着认知、行动及商业模式等惯性力量,而组织学习是一种克服组织惯性的有效方式;(2)实现数字化战略更新是一个过程,经历了数字化探索、数字化提升和数字化赋能阶段,在各阶段中,企业依次克服了认知惯性、行动惯性和商业模式惯性;(3)数字化战略更新活动呈现出从IT端、营销端到流程端的数字基础设施改进、数字营销渠道推广和数字业务流程构建的演进路径。     

知识产权服务中合作创新行为的产生机理研究

知识产权服务是企业提升技术创新能力和维持知识产权优势的重要支撑,进行知识产权服务合作创新成为企业的必然选择。基于计划行为理论,发现了知识产权服务中合作创新行为的影响因素,构建了知识产权服务合作创新行为的理论模型,运用结构方程分析法揭示了知识产权服务中合作创新行为的产生机理,验证了合作创新意愿在合作创新行为产生过程中的中介作用。实证研究结果表明：行为态度、主观规范、知觉行为控制等变量通过合作创新意愿的正向中介作用影响合作创新行为;行为态度的预期结果评价和知觉行为控制的组织效对合作创新意愿没有影响,但可以直接正向影响合作创新行为。最后,根据研究结论提出政策建议,以期为加强知识产权服务中的合作创新行为提供理论指导。     

The effects of information literacy on trust in government websites: Evidence from an online experiment

Information and communication technologies in use in government systems can bring about expected benefits only when citizens are willing and able to use such systems. Previous studies from various disciplines provided a fundamental understanding of human behavior with technology adoption that focused mainly on the technical and supply sides of this adoption. We argue that it is necessary to move away from an assumption that users form a homogeneous group under the phenomenon of the digital divide. Having conducted an online experiment, this study empirically examined the effects of personal factors, particularly the perceived information literacy, and the perceived information overload, on the user’s perceptions on the usefulness and trust in a government website. We find that the higher an individual perceives one’s information literacy, the more he or she trusts the website, and this is mediated by one’s perceived information overload (negatively) and perceived usefulness (positively). This research provides a more balanced understanding of the behavior of e-government adoption, supplemented with the details of citizen engagement factors, and specifies meaningful practical implications for successful e-government policies.     

新市民信息行为模型研究——以广东省为例

在我国城镇化不断推进的环境下,掌握新市民信息行为规律并构建其信息行为模型,有利于提升新市民信息活动效率,促进新市民城市融入,从而提升城镇化质量。本文在对广东省多个城市调研和对新市民自身因素、环境因素及信息因素综合分析的基础上,以威尔逊信息行为一般性模型为主线并结合技术接受模型和科亨信息需求理论,构建出新市民信息行为模型,再以广东省新市民的信息行为为实证,运用Logistic回归分析法和相关分析法对模型中各影响因素进行验证,最后根据验证结果修正模型并提出建议。研究结果表明,模型中的变量对新市民信息行为均有显著影响作用,它可为深入分析新市民信息行为和开展有效的信息服务提供参考。     

项目导向、组织学习和竞争优势——新旧项目间知识继承研究

项目合作和团队工作是组织获取知识、建立竞争优势的一个重要途径。已有的成果侧重于项目内不同主体间知识转移的横向研究,却忽略了新旧项目间知识的纵向转移。研究新旧项目间的知识继承,对丰富知识管理理论,提高企业的知识积累和项目成功率有重要意义。运用定性分析的方法,对新旧项目间知识的纵向转移进行了研究,分析了新旧项目间知识转移的影响因素,并试图建立一个新旧项目间知识纵向转移的概念模型,希望为下一步的研究指明方向。     

Differential influences of perceived organizational factors on younger employees’ participation in offline and online intergenerational knowledge transfer

Intergenerational supportive climate, top management support, organizational institution are seen as three types of important organizational factors for intergenerational knowledge transfer (IGKT), however, current studies are qualitative with little empirical evidence, further, the interrelations of them are little known. This paper investigates and verifies their relationships by an empirical study, especially focuses on their differential effects on younger employees’ participation in IGKT using offline versus online communication methods drawing upon social influence theory. A survey with younger doctors was conducted in the medical industry to test the research model proposed in this study. Results show that younger employees’ perceived intergenerational supportive climate (PISC) has a significant positive influence on offline IGKT, but not on online IGKT; perceived top management support (PTMS) has a significant positive influence on offline IGKT, but has a negative impact on online IGKT; perceived organizational institution support (POIS) has a significant positive influence on online IGKT, but not on offline IGKT. These findings contribute to a more comprehensive understanding about IGKT, as well as help managers be more effective to enhance younger employees’ participation in IGKT through offline/online methods, which contribute to offline and online intergenerational knowledge transfer to knowledge management.     

渠道学习对创新能力的影响:组织惰性的视角

本文研究渠道双元学习对创新能力的影响机制,探讨了该过程中组织惰性的中介作用与双元平衡的调节效应。运用SPSS20及SMARTPLS3.0对234家中小企业渠道管理者的问卷数据进行实证分析,结果表明：（1）渠道双元学习对创新能力有显著影响;组织惰性在渠道双元学习和渠道创新之间起中介作用;（2）渠道学习对创新能力的提升存在双向影响;关系惯性与知识惰性在双元学习与组织创新之间的影响过程中有显著差异：探索式学习克服组织惰性,有利于创新能力的提升;利用式学习强化关系惯性,对创新能力的提升存在负面效应;（3）双元平衡在学习对知识惰性产生影响的过程中起到调节作用。本研究结论有益于拓展渠道理论的研究视野,补充完善了渠道研究的理论框架,对渠道成员通过双元学习提高应对高度变化的市场环境的能力有一定的指导意义。     

多维邻近性对集成电路产业专利技术交易的影响

摘要 技术交易是创新成果转化的主要形式,研究多维邻近性对技术交易的影响可以发现目前技术交易关系形成的内在驱动力,为制定成果转化政策提供理论依据。文章以中国集成电路专利转让数据为基础,采用指数随机图模型（ERGM）,分析交易主体的多维邻近性、内生结构依赖对技术交易关系形成的影响。结果表明：地理邻近性对技术交易无明显作用;技术和制度邻近性在最近三年才开始对技术交易产生影响;组织邻近性作用所占比重逐渐增加;社会邻近性一直发挥着较为稳定的促进作用。同时,对网络内生结构依赖研究发现：企业倾向与交易活跃的主体建立交易关系;具有直接交易关系的企业也很可能会通过间接联系完成二次交易,而只具有间接联系的企业则很难主动建立直接交易关系。该结论验证了技术交易的影响因素,有助于引导产业创新,提高科技成果转化率。     

特大型科技(工程)项目组织动态知识集成优化管理能力模型研究

知识集成在企业已经得到成功的运用,取得了较大的经济和社会效益,已经引起了项目管理界的高度关注。知识集成以及组织知识集成能力已是特大型科技(工程)项目迫切解决的关键问题,目前处于刚刚起步阶段。论文以特大型科技(工程)项目组织知识集成优化能力模型为主要研究对象,深刻分析了知识获取、知识转化、知识应用等特大型科技(工程)项目知识集成过程,并引入知识"场"分析其对知识共享的作用机理,以及信息技术、组织氛围、领导支持等特大型科技(工程)项目知识集成影响环境,建立了特大型科技(工程)项目组织知识集成优化能力模型。该模型对于特大型科技(工程)项目如期实施,优化工程项目的资源,提高项目管理的成功率具有重要的参考价值。