知识员工角色压力对生活满意度的影响研究—一个被调节的中介效应模型

基于对528名知识员工的两阶段调查,探讨了角色压力对生活满意度的影响、家庭干涉工作的中介作用以及社会支持的调节作用。层次回归与调节路径分析结果表明:知识员工角色压力对其生活满意度不仅可以产生直接消极影响,而且当社会支持较低时,还会通过家庭干涉工作的完全中介作用产生间接消极影响;该作用机制具体表现为被调节的中介效应,即家庭干涉工作在角色压力与生活满意度之间的中介作用受到社会支持的负向调节,在较高社会支持水平下,家庭干涉工作对生活满意度的影响将不再显著,并且角色压力也不再通过家庭干涉工作的中介作用对生活满意度产生间接影响。     

Online community information seeking: The queries of three communities in Southwestern Ontario

This paper presents not only mycommunityinfo.ca (MCI) as an innovative World Wide Web (WWW)-based community information (CI) site, but also how its unique approach to facilitating online CI searching on the Web reveals through empirical data how people use such information and communication technologies (ICTs) to address their everyday information needs. The geographic focus for this study is on three communities in Southwestern Ontario. MCI collects unobtrusively query data that are logged daily from its own Web site, the Web sites of three municipal governments, and one municipal agency from this region. One year’s worth of these data was supplied to determine the types of CI that are sought through Web searching. A content analysis of a large purposive sample of all of MCI’s query data reveals more specific and diverse conceptual CI needs between and within communities than those reported in other studies employing different data collection methods. As a result, using a centralized approach to online CI access via the WWW by other CI providers such as the 211 network may be a disservice to its users. Additionally, the findings demonstrate how a thorough analysis of such data may improve the informational content and overall design of municipal government Web sites. The analysis of these data also has the potential of improving current CI taxonomies.     

在位企业战略更新驱动因素研究:活动系统视角

利用长期案例研究,从活动系统视角探索在位企业启动战略更新的驱动因素。研究发现,相互依赖性内容(资源和信息)通过两种途径推动战略更新活动的启动,即微观的更新活动累积成战略更新和战略更新活动之间的互动;相互依赖性结构对企业战略更新的影响受到自身形成阶段及外部环境的调节。最后讨论研究贡献和可能的局限。     

Achieving top management support with business knowledge and role of IT/IS personnel

The business-IT gap is still present in many companies and IT/IS professionals often impute the responsibility for this to management and claim they lack top management's support for their initiatives. The aim of this paper is to show how IT/IS personnel can achieve top management support. Based on more than 50 in-depth interviews with CIOs and CEOs in the last 10 years we hypothesize that top management support can be attained with the business and managerial knowledge and skills of IT/IS personnel as well as with the business-oriented role of the IT/IS department. The impact was empirically tested via structural equation modeling (SEM) using data from 152 Slovenian companies with more than 50 employees. Based on findings some implications for top managers and IT/IS professionals are given, especially for CIOs, on how IT/IS personnel can contribute to bridging the gap.     

The antecedents of customer satisfaction and its link to complaint intentions in online shopping: An integration of justice,technology, and trust

Complaint behaviors are critical to maintaining customer loyalty in an online market. They provide insight into the customer's experience of service failure and help to redress the failures. Previous studies have shown the importance of customer satisfaction as a mediator for complaint intentions. It is important to examine the antecedents of customer satisfaction and its link to complaint intentions. Online shoppers are both buyers of products/services and users of web-based systems. Trust also plays a critical role in forming a psychological state with positive or negative feelings toward e-vendors. In this context, there are three major concerns: justice, technology and trust. This study proposes a research model to combine these issues, in order to investigate complaint intentions. Data were collected from an online survey wherein subjects were encouraged to reflect on recent service failure experiences. The results from testing a structural equation model indicate that distributive and interactional justice contribute significantly to customer satisfaction and, in turn, to complaint intentions, but procedural justice does not. Technology-based features and trust are also important in determining the two target variables. The implications for managers and scholars are also discussed.     

The role of IS in the covid-19 pandemic: A liquid-modern perspective

History shows that pandemics can catalyse enormous change, fundamentally transforming the way people make sense of the world. Technologies can also be catalysts of change. While digital technologies are playing a vital role in tackling the covid-19 pandemic, the pandemic also presents a significant opportunity for digital technologies. Some experts believe the pandemic may permanently normalise the comprehensive societal use of digital technologies. This article casts a critical eye over the potential implications of this opportunity in the context of information systems (IS) research and development. We introduce and outline selected principles of Zygmunt Bauman’s theory of liquid modernity. We then apply the liquid-modern principles to illustrative examples drawn from the covid-19 literature by focussing on three areas of established information systems interest: control, big data and information privacy. We show that traditional conceptualisations of scientific and societal order and control need to be reassessed; that big data alone cannot order clear and safe paths out of the current crisis and that information privacy regulations are irrelevant when undermined or circumvented by public and private actors. We conclude by making four recommendations for IS pandemic researchers and five practical recommendations in the context of the pandemic.     

Contextualized impacts of an infodemic on vaccine hesitancy: The moderating role of socioeconomic and cultural factors

This study examines how perceived information overload and misinformation affect vaccine hesitancy and how this is moderated by structural and cultural factors. By applying and extending the fundamental cause theory, this study proposes a contextualized impact model to analyze a cross-national survey of 6034 residents in six societies in Asia, Europe and North America in June 2021. The study finds that (1) Older and highly-educated participants were less susceptible to COVID-19 information overload and belief in vaccine misinformation. (2) Perceived information overload led to an increase in vaccine acceptance and uptake, whereas belief in vaccine misinformation caused a decrease. (3) The structural differentiation of vaccine hesitancy was salient and higher socioeconomic status could buffer the negative impact of misinformation on vaccine acceptance. (4) Cultural factors such as collectivism and authoritarian mentality also served as buffers against the misinformation that reduced vaccine acceptance and uptake. These findings add nuanced footnotes to the fundamental causes theory and contribute to the discussion on the global recovery from the infodemic. Besides fact-checking and improving individual information literacy, effective and long-term information management and health policies must pay attention to stratified information gaps across socioeconomic groups, and to contextualize the communication and intervention strategies in different cultures.     

Management information systems and strategic performances: The role of top team composition

Organizations adopt sophisticated management information systems, which provide top managers with an ample range of information to achieve multiple strategic performances. However, organizations differ in the extent to which they improve their performance. This paper analyzes the role of top management team in the relationship between management information systems and strategic performance. Using data collected from 92 top management teams, it analyses how different team compositions interact with a sophisticated management information system, and how this interaction affects strategic performances, which are focused on cost reduction and flexibility. The findings show how the effect of management information system on strategic performance (focused on flexibility) is moderated by top management team diversity.     

Formated technology and informated action: The nature of information technology

This paper is part of a series examining the fundamental nature of informatics: a term used as a convenient umbrella term to stand for the overlapping disciplinary areas of information systems, information management and information technology. The aim of the current paper is to consider some of the universal features of information technology. This is accomplished in terms of a conceptual framework established in previous work. We ground the discussion in a significant historical case: that of Hollerith's electric tabulating system which constituted one of the earliest examples of automatic data processing. Through examination of this case and the technologies used we establish an interpretation of the essence of information technology in terms of formative acts of data representation and processing.     

Reducing the effects of HIV/AIDS in Nigeria: The role of libraries and information centres

HIV/AIDS is a deadly disease which kills people everywhere in the world. The purpose of this paper is to show that libraries and information centres in Nigeria can be actively used in the campaign and war against the spread of HIV/AIDS. It shows how HIV/AIDS is reducing the population of Nigeria through deaths. It highlights factors responsible for the rapid spread of the disease and shows how provision of education and information supported by library and information services can help reduce the spread of the disease. Libraries and information centres should involve audio–visual materials, and information communication technologies in educating and dissimilating relevant information to the people against HIV/AIDS in the country. The paper has discussed problems hindering effective library services to Nigerians.     

Making functional units functional: The role of rhetorical structure in use of scholarly journal articles

Scholars are reading more journal articles than ever, so it is important that they focus on the relevant text within the articles they read. To support this goal, this study explores enhancements to a journal reading system by applying the idea of the functional unit, the smallest information unit with a distinct function within four major components of scholarly journal articles—Introduction, Methods, Results and Discussion. This study examined a set of functional units and their associations with scholarly journal article use tasks through literature analysis and validation surveys. Forty-one typical functional units were found in psychology journal articles, with varying relevance to five tasks requiring use of information in journal articles. The relationships among sets of functional units for particular tasks were also identified. A taxonomy was developed incorporating the relationships between functional units and information use tasks, which can be used to inform system design. Based on this taxonomy, a prototype journal reading environment signalling functional units was designed and implemented for testing.     

The role of technology and socialization in linking organizational context and knowledge conversion: The case of Malaysian Service Organizations

This case study illustrates the effects of organizational contexts (e.g., structure and climate) on knowledge conversion, along with the mediating effect of socialization and the moderating impact of technology. Using the hierarchical regression methodology in the Malaysian service sector, this article argues that socialization has a significant effect on knowledge conversion. The case analysis underlines the issue that arise when socialization serves as both a dependent variable (to organizational context variables) and an independent (mediating) variable (to knowledge conversion). However, technology does not act as a moderator between organizational context and knowledge conversion. This paper brings them together to explain their linkage through mediation by socialization and moderation by technology, and to quantify the relationship.     

The implementation of the Spa Select System: Coming to grips with the cog in the machine

This paper illustrates the tribulations of implementing a technology-based system to aid management of information at a Spa and a Salon. While the implementation may itself appear to be rather simplistic, a number of issues of concern emerge. These range from inadequate planning, inability to define organizational processes, and resistance to change due to poor management of user skills and interests. While the organization eventually achieved the investment objective it had set out for itself, the process of implementation was riddled with problems—disgruntled employees, unfair compensation plans and a general discontentment with the system. The paper contextualizes a range of issues related to information management and how a technological solution resulted in resistance to change and business process management challenges.     

Motivating information security policy compliance: The critical role of supervisor-subordinate guanxi and organizational commitment

Employees’ non-compliance with organizational information security policy (ISP) when using informational resources has become the main reason for continuous security incidents. Drawing upon technology threat avoidance theory (TTAT) and social exchange theory (SET), our study investigates the influence of supervisor-subordinate guanxi (SSG) and organizational commitment in the information security management. Our hypotheses were tested using survey data from 235 Chinese government employees. Results not only confirm the direct effect of SSG on government employees’ ISP compliance but also suggest that SSG indirectly influences compliance behavior via the mediation of organizational commitment. Organizational commitment weakens the negative influence of perceived costs on compliance behavior and also weakens the positive effect of self-efficacy on employees’ ISP compliance. For low-commitment employees, the negative influence of perceived costs on compliance behavior is more significant than that of those with strong organizational commitment, and self-efficacy exerts a stronger effect on ISP compliance for low-commitment employees than it does for high-commitment employees. This study contributes to current literature on information systems (IS) by confirming the critical roles of SSG and organizational commitment in motivating employees’ compliance behavior.     

Dances with bees: Exploring the relevance of the study of animal communication to informatics

This paper describes part of a larger body of theoretical work which provides a new perspective on the nature of informatics, an umbrella term used to stand for the overlapping disciplinary areas of Information Systems, Information Management and Information Technology. We argue for an area of interest located at the intersection of signs and systems, which involves the enactment of forma (the substance of a sign), informa (the content of a sign) and performa (the use of signs within coordinated action). This conceptual scheme is reflected against work not traditionally covered by theory-making within informatics: that of animal communication. We use the well-documented case of the dance of the European honeybee to help ground our discussion. This examination leads to an understanding of the central position of communication amongst organisms as well as the place of human communication in the broad evolution of communication systems. This allows us to highlight crucial features of the concept of a data system as well as the important distinction between persistent and non-persistent data systems within communication processes.     

Longitudinal trends in networks of university-industry-government relations in South Korea: The role of programmatic incentives

This study examines the longitudinal trend of systemness in networked research relations in South Korea using a triple helix (TH) indicator of university-industry-government (UIG) relations. The data were harvested from the Science Citation Index (SCI) and its counterparts in the social sciences (SSCI) and the arts and humanities (A&HCI). The total number of Korean SCI publications has grown rapidly since 1965. However, the TH indicator shows that the network dynamics have varied considerably according to the research policies of the national government. The collaboration patterns, as measured by co-authorship relations in the SCI noticeably increased, with some variation, from the mid-1970s to the mid-1990s. However, inter-institutional collaboration in the first decade of the 21st century was negatively influenced by the new national science and technology (S&T) research policies that evaluated domestic scientists and research groups based on their international publication numbers rather than on the level of cooperation among academic, private, and public domains. The results reveal that Korea has failed to boost its national research capacity by neglecting the network effects in science, technology, and industry.     

Coping with Illness Online: The Case of Patients'Online Communities

This article identifies and analyzes characteristics of patients' online communities (POC) in Sweden. Using a qualitative approach, it presents a fine-grained picture of the communities covering both the structural and cultural factors. Acknowledging the debate about quality of health information online and the potential risks of e-health, the article argues that a deeper understanding of the dynamics of POC, which offer unique aides for the coping process of chronically ill patients, can contribute to the design of the emergent forms of Internet-based health care resources.     

Coping with Illness Online: The Case of Patients'Online Communities

This article identifies and analyzes characteristics of patients' online communities (POC) in Sweden. Using a qualitative approach, it presents a fine-grained picture of the communities covering both the structural and cultural factors. Acknowledging the debate about quality of health information online and the potential risks of e-health, the article argues that a deeper understanding of the dynamics of POC, which offer unique aides for the coping process of chronically ill patients, can contribute to the design of the emergent forms of Internet-based health care resources.     

知识分享与C2C网络位置：评价机制的调节作用

在线的C2C分享平台是目前分享经济的重要方向之一。一些C2C知识分享平台中采用对成员的评价机制作为鼓励分享行为的重要手段之一,但是在理论上评价机制与个体知识分享行为之间的关联机制却少有研究。本文通过内容分析和社会网络分析等方法,对国内一个咨询行业专业QQ群进行了大数据分析,实证探讨了系统评价和群内成员互评两种评价机制在成员的知识分享行为与个体知识网络中心性之间的调节效应。在实证分析的基础上,本文进一步根据系统评价和成员互评两种评价机制作用的异同将知识分享平台划分为应用型、创新型和合作型知识分享平台。     

The role of big data analytics capabilities (BDAC) in understanding the challenges of service information and operations management in the sharing economy: Evidence of peer effects in libraries

Information and operations management in libraries presents a unique opportunity to provide insights for the sharing economy. Libraries correspond to a special type of sharing goods, named common-pool resources. Such resources have two characteristics: they are non-exclusive, but rival to each other. Service operations in libraries involve thousands of operations every year, making them a perfect context for the use of big data analytics capabilities (BDAC) to provide real-world evidence on the potential existing challenges in the sharing economy. Employing a novel dataset related to 723,798 library transactions, made by 16,232 individual users during a 10-year period (2006–2015), we estimate peer effects among users via regression analysis, considering the number of books each user borrows. Our main results suggest that a rise in the number of loans among a user’s peer group correlates with her own loans, an evidence of positive peer effects. However, a closer look at the data suggests a high degree of heterogeneity, in terms of behavioral patterns. First, we suggest that peer effects do not occur in the case of users who are not subject to monetary fines. Second, peer effects vary according to users’ category (student or non-student), and area of study (management, accounting, economics, and other courses). Third, there is evidence of different magnitudes of peer effects according to time in school, which suggests the existence of learning effects in a library setting. The results reported in this paper highlight the important role of big data analytics capabilities to uncover new challenges of the sharing economy, having important implications, both in theoretical and practical terms.