Information,knowledge and collaboration management in the internationalisation of SMEs: A systematic literature review

Information and knowledge can be seen as key resources for improving the internationalisation processes of small and medium-sized enterprises (SMEs). Collaboration has also been considered as an important facilitator of these processes, particularly by nurturing information and knowledge sharing. However, the current literature is unclear about the way SMEs can access information and assimilate knowledge in a collaborative network context, to support decision-making. This paper systematically reviews the literature, examining the role of information, knowledge and collaboration in internationalisation decisions of SMEs. To this end, 38 relevant journal articles were analysed, with the identification of some important issues, as well as gaps in the existing empirical knowledge. This analysis provided valuable input for the development of research suggestions and directions for future work in this area.     

Knowledge maps: A systematic literature review and directions for future research

ContextNowadays the concept of knowledge mapping has attracted increased attention from scientists in a variety of academic disciplines and professional practice areas. Among the most important attributes of a knowledge map is its ability to increase communication and share common practices across an entire organisation. However, despite being a promising area for research, the knowledge maps community lacks a widespread understanding of the current state of the art.ObjectiveThe objective of this article is to explore the world of knowledge mapping by reviewing and analysing the current state of research and providing an overview of knowledge mapping’s concepts, benefits, techniques, classifications and methodologies, which are precisely reviewed, and their features are highlighted. In addition, we offer directions for future research.MethodBased on the systematic literature review method this study collects, synthesises, and analyses numerous articles on a variety of topics closely related to a knowledge map published from January 2000 to December 2013 on six electronic databases by following a pre-defined review protocol. The articles have been retrieved through a combination of automatic and manual search, hence extensive quantitative and qualitative results of the research are provided.ResultsFrom the review study, we identified 132 articles addressing knowledge maps that have been reviewed in order to extract relevant information on a set of research questions. We found a generally increasing level of activity during this 5-year period. We noted that while existing research covers a large number of studies on some disciplines, such as systems and tools development, it contains very few studies on other disciplines, such as knowledge maps adoption. To aid this situation, we offer directions for future research.ConclusionsThe results demonstrated that a knowledge map is an imperative strategy for increasing organisations’ effectiveness. In addition, there is a need for more knowledge maps research.     

Continuance intention of online technologies: A systematic literature review

Given the dynamic nature of digital technologies, understanding why users intend to continue to use them or not is important for practitioners and academics alike. This paper presents an up-to-date Systematic Literature Review (SLR) of Continuance Intention (CI) for online technologies. The SLR classifies and analyses 147 relevant articles on CI in the field of online technology. It analyses papers according to the type of online technology as well as four groups of antecedents (psychological, technological, social, and behavioral) of CI and reviews the consequences of CI. Based on the SLR, the paper outlines two broad directions for future research relating to a conceptual framework and research design, highlighting promising research areas linked to the new features of emerging technologies, such as hyper-connectivity, and intention-behavior gaps.     

Artificial intelligence in information systems research: A systematic literature review and research agenda

AI has received increased attention from the information systems (IS) research community in recent years. There is, however, a growing concern that research on AI could experience a lack of cumulative building of knowledge, which has overshadowed IS research previously. This study addresses this concern, by conducting a systematic literature review of AI research in IS between 2005 and 2020. The search strategy resulted in 1877 studies, of which 98 were identified as primary studies and a synthesise of key themes that are pertinent to this study is presented. In doing so, this study makes important contributions, namely (i) an identification of the current reported business value and contributions of AI, (ii) research and practical implications on the use of AI and (iii) opportunities for future AI research in the form of a research agenda.     

Solutions in global software engineering: A systematic literature review

Global software engineering (GSE) has received increased attention, as globalization enables and encourages increased distribution of product development. Many empirical studies and systematic literature reviews (SLRs) focus on the identification of challenges, this paper however presents the first SLR collecting and analyzing solutions associated with GSE, while also evaluating the level of empirical validation of said solutions. As a starting point the paper presents a GSE model, designed to categorize solutions into process areas, useful for the analysis of the research community's contributions to state-of-the-art and identifying fundamental gaps in research. In addition, the model categorizing the solutions is populated with references and good-examples, useful for practitioners, which can use the model to find solutions to overall challenges in various process areas. The overall results of the systematic review revealed more than 330 papers containing 127 solutions that were then identified and mapped to the model. The process areas of project management are highly populated, while other areas like product integration have received surprisingly little attention. In addition, selected process area is elaborated upon in terms of contents and deficiencies.     

Towards adoption of Green IS: A literature review using classification methodology

Green Information Systems (Green IS) emerged as a crucial area for research to reduce organizations/society’s carbon footprints and consequently, to achieve environment sustainability. This research paper provides an extensive systematic literature review in Green IS area to facilitate advance research in the area. The aim of the paper is to provide basic understanding of Green IS and to highlight the significant research conducted earlier in this area. Classification approach adopted to conduct the study, and the research area categorized under five segments namely: Green IS concept, innovation and technology, impact of green initiatives, measures and policies, and global context. These five categories were further divided into subcategories to provide in-depth and crystal clear review of literature. Accessible research articles, book chapters and reports from top ten databases Emerald, Science Direct, EBSCOhost, ACM digital Library, IEEE, JSTOR, ProQuest, Sage, Wiley online and Springer link were reviewed. Research propositions are provided for future significant research in this area.     

Knowledge transfer challenges and mitigation strategies in global software development—A systematic literature review and industrial validation

Context

In this article we considered knowledge transfer (KT) in global software development (GSD) from two perspectives, state-of-the-art and state-of-the-practice, in order to identify what are the challenges that hamper the success of KT in global software teams, as well as to find out what are the mitigation strategies that can be used to overcome such challenges.

Objectives

The overall aim of this work is to provide a body of knowledge for enabling successful KT in GSD settings. This is achieved by an in-depth understanding of KT challenges and mitigation strategies, both from the perspective of literature and industry. It also identifies the similarities and differences in challenges and strategies gathered from literature studies and industrial experts.

Methods

In order to fulfill the aim of the research, we collected data through a systematic literature review (SLR) and conducted interviews with industrial experts. Through the SLR we found 35 primary studies relevant to our objectives. We also conducted eight interviews of experienced industrial professionals from eight different multinational companies world-wide. For analyzing the data we used grounded theory and cross-case analysis.

Results

In total, 60 different challenges and 79 unique mitigation strategies are identified from both SLR and interview results. The challenges and mitigation strategies are grouped into three core categories of personnel, project and technology factors, thus giving rise to a conceptualization called as 2PT factors. There are greater numbers of challenges and mitigation strategies in the project and personnel factors, highlighting the complex interplay of project-related and human-intensive issues in GSD projects, while the technology factor plays the role as facilitator in transferring knowledge. The study also maps the mitigation strategies to challenges, which can guide practitioners in their selection of strategies to use for overcoming KT challenges in GSD.

Conclusions

We conclude that effective management of project and personnel factors, facilitated by technological factors, are crucial for a successful transfer of knowledge in GSD projects. Thus in future, the researchers and practitioners need to focus on the 2PT factors for ensuring effective KT in GSD settings.     

国内创新网络研究基本状况和主要进展

评述了1997-2003年中期国内已经公开发表的有关创新网络的研究论文,我们发现:虽然直到目前所发表的文章并不多,但却集中受到国家自然科学基金等重要基金的多项资助,学者们目前主要在区域创新网络和企业创新网络两个层面上展开探索,取得了多方面进展。     

Information security management needs more holistic approach: A literature review

Information technology has dramatically increased online business opportunities; however these opportunities have also created serious risks in relation to information security. Previously, information security issues were studied in a technological context, but growing security needs have extended researchers' attention to explore the management role in information security management. Various studies have explored different management roles and activities, but none has given a comprehensive picture of these roles and activities to manage information security effectively. So it is necessary to accumulate knowledge about various managerial roles and activities from literature to enable managers to adopt these for a more holistic approach to information security management. In this paper, using a systematic literature review approach, we synthesised literature related to management's roles in information security to explore specific managerial activities to enhance information security management. We found that numerous activities of management, particularly development and execution of information security policy, awareness, compliance training, development of effective enterprise information architecture, IT infrastructure management, business and IT alignment and human resources management, had a significant impact on the quality of management of information security. Thus, this research makes a novel contribution by arguing that a more holistic approach to information security is needed and we suggest the ways in which managers can play an effective role in information security. This research also opens up many new avenues for further research in this area.     

Understanding crowdsourcing projects: A systematic review of tendencies,workflow, and quality management

Crowdsourcing is a powerful method that leverages human intelligence to solve problems in the medical, linguistics, machine learning, and in a considerable number of other fields of study. This systematic review aims to understand how crowdsourcing projects are designed and executed in the state-of-the-art, considering the following dimensions: Task execution, quality management, and platform usage. Our results summarized trends of the important aspects of a crowdsourcing project, such as crowd and task types, crowdsourcing platforms, and activities used to manage the quality; we also addressed functions and limitations in traditional crowdsourcing platforms, the definition of a crowdsourcing workflow, and the lack of standardization when developing a crowdsourcing project. As future works, we wish to design a conceptual model that represents the important elements of a crowdsourcing project and their relationships, also, we wish to do further researchers focusing on how the quality mechanisms listed in this work should be used in crowdsourcing projects to get reliable results.     

Social network data to alleviate cold-start in recommender system: A systematic review

Recommender Systems are currently highly relevant for helping users deal with the information overload they suffer from the large volume of data on the web, and automatically suggest the most appropriate items that meet users needs. However, in cases in which a user is new to Recommender System, the system cannot recommend items that are relevant to her/him because of lack of previous information about the user and/or the user-item rating history that helps to determine the users preferences. This problem is known as cold-start, which remains open because it does not have a final solution. Social networks have been employed as a good source of information to determine users preferences to mitigate the cold-start problem. This paper presents the results of a Systematic Literature Review on Collaborative Filtering-based Recommender System that uses social network data to mitigate the cold-start problem. This Systematic Literature Review compiled the papers published between 2011–2017, to select the most recent studies in the area. Each selected paper was evaluated and classified according to the depth which social networks used to mitigate the cold-start problem. The final results show that there are several publications that use the information of the social networks within the Recommender System; however, few research papers currently use this data to mitigate the cold-start problem.     

逆向物流研究的新进展:文献综述

由于环境保护和立法以及企业经营等方面的因素,逆向物流正成为一个热点研究领域。本文综述了自从2001年以来逆向物流研究领域在逆向网络结构设计、库存、逆向配送和产品规划等方面的新进展。最后总结了2001年后逆向物流研究新进展的特征,并提出了逆向物流的未来研究方向。     

合作技术创新界面管理研究及其新进展

本文从合作技术创新界面及其管理的含义、界面问题形成原因与界面管理的一般原理,界面分类与界面管理研究的历史阶段,界面管理组织设计四个方面对近年来国内外界面管理的研究成果进行了述评,认为界面管理是合作技术创新研究中的一个重要问题,是新近研究关注的热点问题,这方面研究已经取得了相当的成就,一些问题的研究已经取得研究者们的初步认同。     

很复杂,但更精致——嵌入式案例研究综述

嵌入式案例研究适用于分析涉及多层次现象中"为什么"和"怎么样"的管理问题,但现有文献尚缺乏对该研究方法的充分阐释。通过对发表于国际顶级期刊的22篇相关文献进行回顾,分析了嵌入式案例研究的应用现状,从分析单位角度出发明确了嵌入式案例研究的内涵与特点,探讨了该研究方法适用的研究类型。最后,对于如何更好地开展嵌入式案例研究提出了建议,以期促进对该研究方法的深入理解及应用。     

Digital payment and banking adoption research in Gulf countries: A systematic literature review

The global spread and use of internet and mobile contributed to the development of digital payments and baking. There is a lack of research which provides comprehensive synthesis and analysis of factors affecting the use and adoption of digital banking and payment methods in GCC countries. Thus, the aim of this paper is to provide a comprehensive literature review and perform weight and meta-analysis. By reviewing 46 studies, it was found that best predictors for digital payment and banking adoption in GCC countries are trust, perceived security and perceived usefulness. Based on the extensive literature review, the conceptual of factors affecting adoption digital banking and payment methods in Gulf countries model was proposed, which will set agenda for future research. Practitioners will be able to use the findings from this study to improve adoption and quality of digital banking and payment services     

Digital business ecosystem: Literature review and a framework for future research

Digital innovation has radically changed how organisations collaborate and compete. Coupled with this change are new collaborative value creation networks such as digital business ecosystems (DBEs). DBE is a socio-technical network of individuals, organisations and technologies that collectively co-create value. Since the emergence of DBE over a decade ago, there have been limited attempts to critically review and synthesise the body of knowledge presented over the years. Thus, the purpose of this paper is to fill this gap in DBE research by: (1) developing a comprehensive framework that synthesises and provides an overall direction of DBE research; (2) pointing out gaps in DBE literature; and (3) providing future research directions. To address this purpose, we systematically analysed 101 research articles on DBE. The findings provide insightful revelations to address some limitations in the current DBE research. As such, this study makes important contributions and serves as a useful resource for future DBE studies and practice.     

国外技术创新中的情报运行机制研究综述

通过对国外技术创新中的情报处理研究进行综述，总结国外研究的成果和不足之处，为进一步研究提供参考和借鉴。通过文献检索和“滚雪球”文献查找方法获得了相关英文论文，对这些论文进行了文献研读，分析了单篇论文的主要观点、研究方法、研究结论，对论文之间的关系进行了分类和梳理，总结了现有研究的主要观点和不足之处。现有研究主要集中在技术创新与情报处理的关系以及情报处理在技术创新中的表现形式两个方面。现有研究的局限包括缺乏解释性研究、对实证结果尚未建立统一的理论框架、关键变量的辨析和测量不足以及缺乏质化研究。     

旅游枢纽理论与实践研究综述

旅游枢纽的国内外研究经历了“交通枢纽-旅游枢纽基础理论-旅游枢纽”的阶段演变。旅游枢纽的发展源于交通枢纽,以交通枢纽为基础,以人的运输为主,提供旅游配套的信息服务,并整合了一般公共交通等多种交通方式,为游客提供便捷服务。旅游枢纽是旅游客源地与目的地之间的中介与桥梁,旅游目的地主要通过拥有的旅游资源形成吸引物,旅游枢纽则通过流经的客源取得控制力。旅游枢纽的聚散功能是实现对旅游流与地方旅游业控制的关键因素。根据国际旅游枢纽的主要功能与演变进程进行划分,国际旅游枢纽可以分为枢纽主导型和枢纽-目的地并存型。国际旅游枢纽的发展共同遵循四大规律：完善的交通枢纽网络是汇集旅游流的基础;航空枢纽在旅游枢纽中发挥主导作用;借助枢纽功能实现对周边旅游的控制力;目的地与枢纽功能的融合发展。     

The extended Unified Theory of Acceptance and Use of Technology (UTAUT2): A systematic literature review and theory evaluation

The extended unified theory of acceptance and use of technology (UTAUT2) is less than ten years old and has already garnered more than 6000 citations with extensive usage in information systems and beyond. This research employed cited reference search to systematically review studies that cited UTAUT2 originating article. Based on UTAUT2 usage, the downloaded articles were classified into four categories such as: 1) General citation, 2) UTAUT2 application, 3) UTAUT2 integration, and 4) UTAUT2 extensions. Weber's (2012) theory evaluation framework revealed UTAUT2 as a robust theory on most dimensions except for parsimony arising from the complex model. UTAUT2 extensions emerged as popular UTAUT2 utilization category as researchers extended the model with context specific variables. Finally, UTAUT2 extensions were mapped to Johns' (2006) context dimensions to identify various limitations of the existing technology adoption research and to provide multi-level framework for future researchers with libraries of context dimensions.