Goals, objectives, and competencies for reference service: a training program at the UCLA Biomedical Library

The UCLA Biomedical Library, in cooperation with the UCLA Graduate School of Library and Information Science, offers a medical library internship program for second-year library school students. Goals, objectives, competencies, and training guidelines have been developed for the reference services section of the internship, including reference desk experience, online searching, group discussions, assigned readings, and training new staff members, allows flexibility in meeting the differing interests, needs, and abilities of trainees.     

军事航空医学查新咨询服务的创新实践与成效

基于查新咨询服务,介绍了培育军事航空医学情报研究品牌、开展查新专题定题跟踪服务、建立航空医学信息专题推送平台、整合航空医学资源建设、开展航空医学专业情报方法学研究等实践经验,并通过对查新咨询研究规律的探索,总结了军事航空医学查新咨询服务的成效。     

Digital reference service

As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.     

新浪“爱问”问答服务与数字参考咨询服务比较研究

文章调查了新浪“爱问”问答服务,分析了“爱问”问答服务与图书馆的数字参考咨询服务的差异,提出改进数字参考咨询服务的几点建议。     

Quality reference service: A preliminary case study

A general reference department achieved a high score on the Wisconsin-Ohio Reference Evaluation Program. Intensive use of electronic resources, a good reference collection, good architecture, administrative support, and, most importantly, adequate time provided by the consultation model contributed, in this case, to high-quality service.     

The MEDLARS project at the UCLA Biomedical Library

The National Library of Medicine has established at the Biomedical Library, UCLA, a remote MEDLARS search station. The agreement between the libraries provided that the Biomedical Library in cooperation with the UCLA Health Sciences Computing Facility would reprogram MEDLARS for the IBM 7094 computer, provide personnel to be trained in machine searching at NLM, and engage in a pilot demonstration of search service to the medical staff of UCLA. This paper describes the place of the search section in the organization of the Biomedical Library and the training of personnel at NLM (the article by Garvis in this issue of the Bulletin relates the problems encountered in making two different computer systems compatible). Search service had not begun when this paper was written; it was scheduled to begin late in 1965. Plans for the future include the enlargement of the UCLA MEDLARS staff and extension of search service to a larger geographical area.     

Digital teaching reference book service

Abstract

This paper describes the digital resources construction in China, such as e-books and e-journals, and the importance of e-learning for Chinese education. Knowledge objects are regarded as base elements in the microstructure of digital resources. The knowledge deconstruction and reconstruction process is proposed for creation and reorganization of knowledge objects that serve as the knowledge elements in teaching reference materials. Based on knowledge objects and the knowledge deconstruction and reconstruction process, the Digital Teaching Reference Book System (DTRBS) of Tsinghua University is designed and developed to provide the teaching reference book services in the platform of Web services.     

合作DRS系统及服务的调查研究

选取国内较有代表性的合作数字参考服务系统，从系统概况、功能结构、相关支持技术、服务效果等方面对系统进行详细的调查和分析，研究国内数字参考服务系统的建设现状与发展方向，为寻求数字参考服务智能化实现模式提供实践依据。     

Computer-assisted cataloging: experiences at the UCLA Biomedical Library.

The computer-assisted procedures developed in the UCLA Biomedical Library Cataloging Division have been in effect for approximately three years. The system utilizes a Delta Data System cathode ray tube terminal and cassette attachment for on or off-line input of data. Products of the system include catalog card sets arranged in filing order, a monthly Recent Acquisitions List, and computer-generated book catalogs. Planning, personnel, and equipment requirements are discussed, and preliminary cost figures for various parts of the system are given. Potential applications of the automated system on a regional level and in terms of the library's future automation plans are considered.     

合作数字参考咨询服务研究综述

合作数字参考咨询服务是图书馆数字参考咨询服务的未来发展方向。本文在对大量文献分析综合的基础上,从合作数字参考咨询服务基本问题、合作数字参考咨询服务系统现状、合作数字参考咨询服务存在问题及发展对策以及合作数字参考咨询服务其他问题等方面对近几年来合作数字参考咨询服务研究做一综述。     

复合图书馆的参考咨询服务研究

文章对复合图书馆的参考咨询进行了探讨，提出了完善复合图书馆参考咨询工作的几点思路，即培养新型参考咨询服务人员，构建复合型参考咨询服务机构；拓宽参考咨询服务内容，创新参考咨询服务方式；加强用户信息素质教育，提高参考咨询服务水平。     

虚拟参考咨询服务互动管理探究

互动管理是一种全新的管理理念,虚拟参考咨询服务提供了良好的技术平台,也大大拓展了图书馆与用户互动的空间和互动的方式.本文分析了虚拟参考咨询服务中互动的方式,探讨了其互动管理的内容.     

我国合作数字参考咨询服务比较研究

合作数字参考咨询服务是图书馆数字参考咨询服务的未来发展方向。文章从服务内容、服务模式、服务质量、服务特点等方面对我国现已开展合作数字参考咨询服务的五个系统进行了比较。通过比较了解我国合作数字参考咨询服务的现状、取得的成绩和存在的问题,提出优化和发展我国合作数字参考咨询服务的措施。     

The MEDLARS regional center at UCLA: a progress report

This paper supplements information given in earlier papers on the UCLA MEDLARS Search Station. Four major machine problem areas in the operation of a decentralized station are identified: adjustments required to run a large information retrieval type program in an academic computing facility serving many users; handicap in running time for COBOL programs; advent of the third generation of computers with attendant preparation; and need for constant current communication among all members of a decentralized network system. Statistics are given for the initial operating period, January-May 1966: 119 search requests received, 109 formulated, and 60 fully processed. Parallel searches with other MEDLARS installations, comparisons of MEDLARS and manual Index Medicus searches, and other search activities are reported.     

合作数字参考咨询服务补救策略体系构建

本文将服务补救理念引入合作数字参考咨询服务，介绍了服务补救的概念及产生的原因并构建了合作数字参考咨询服务补救策略体系，提出了合作数字参考咨询服务组织在进行服务补救时应注意的问题。     

Redefining roles and responsibilities: Implementing a triage reference model at a single service point

ABSTRACT

As academic institutions continue to renovate and remodel existing libraries to include colocated services, it is important to understand how this new environment requires the redefining of traditional library roles and responsibilities. This case study examines how Delaware County Community College redefined reference and research service by transitioning to a triage reference model. This includes how information desk staff and student workers at a single service point determine when to refer users to librarians and how this model has evolved based on specific situations and experiences.     

数字参考咨询自助式服务模型研究

本文建立了以用户为核心的数字参考咨询自助服务模型,并分析了其实现过程.