我国商业银行客户经理制度研究

客户经理制是现代商业银行实现＂以产品为中心＂向＂以客户为中心＂的经营模式转变的一项重要举措,该制度的推广和实施可以维系和巩固商业银行与客户间的长期友好关系,加强客户关系管理,提高商业银行的竞争优势,实现商业银行效益的最大化。本文主要分析了我国商业银行客户经理制度建设中存在的问题,并提出相应的对策建议。     

商业银行客户关系管理绩效的评价

在我国,商业银行的客户关系管理一直是银行工作的重点,这项工作的好坏,直接影响着银行外部客户对银行的忠诚度,间接影响着银行的效益。本文以商业银行客户关系管理为出发点,重点探讨其绩效评价的方法和对其绩效评价的结果如何进行应用。     

论我国商业银行个人金融业务的拓展

商业银行个人理财业务是商业银行将客户关系管理工作、资金管理工作和投资组合管理等融合在一起,向客户提供个性化、专业化服务的一种综合金融产品.随着我国商业银行体制改革的深入,分析如何进一步加速我国商业银行个人金融业务的拓展,已经成为我国金融界的重大理论与现实课题.     

商业银行零售业务 CRM 体系的构建与实施

我国商业银行零售业务的发展步入了黄金期和机遇期,对于优质客户资源的争夺已成为商业银行获取竞争优势的重要手段。客户关系管理系统(CRM)能够帮助商业银行更深入地了解客户的金融需求、更及时地提供周到的差异化服务、更准确地把握客户价值、更有效地稳固客户关系,对于零售业务的拓展具有至关重要的意义。     

论商业银行客户经理制度现状及对策

客户经理制作为一种科学的营销组织形式和服务创新模式,是商业银行经营管理模式变革的发展方向和必然选择,是客户营销体制和客户关系管理的全新尝试,是实施客户发展战略的重大突破,必将对国有商业银行的改革和发展产生重大而深远的影响,但是我国商业银行客户经理制度在实施中仍然存在一些问题.     

论我国商业银行个人金融业务的发展

个人银行业务是现代商业银行的经营热点,也是推动我国商业银行发展的战略性举措之一。应进一步明确战略定位,加强客户关系管理,完善收费制度,正确贯彻“大零售”的思想,健全法制,树立我国商业银行个人金融业务的卓越品牌。     

电子商务环境下的客户关系管理分析

在激烈的市场竞争和电子商务环境下,客户已经成为企业竞争的重要资源,为了充分利用这些资源为企业带来最大化收益,以客户为中心的理念已经成为多数生产经营企业的共识。加强客户关系管理,提高客户忠诚度,已成为企业的不二选择。拟对电子商务环境下客户关系进行探讨,分析电子商务环境下客户关系管理的内涵和具体运用,在此基础上对电子商务环境下客户关系管理存在的问题提出相应的对策。     

数据仓库在商业银行客户关系管理中的应用分析

从数据仓库对商业银行的应用价值出发,分析了数据仓库在客户关系管理中应用的必要性,提出了基于数据仓库的客户关系管理的系统解决方案,并从商业银行应用的实际出发,对数据仓库在客户关系管理中的有效应用提出了建议。     

第三方物流企业客户满意度管理的应用

良好的客户关系管理对于企业的生存和发展有着重要的意义,而通过客户满意度管理可以有效提升客户关系管理水平,加速企业内外部资源整合,实现顾客价值和企业价值。因此,客户满意度管理更加受到人们的重视。尤其在市场竞争激烈的今天,越来越多的企业认识到建立和实施客户满意度评价管理机制的必要性,处于服务行业的第三方物流企业同样也不例外。从ISO9001质量管理体系要求的角度来看,第三方物流企业导入并应用客户满意度来加强客户关系管理显得更为迫切。     

谈商业银行的客户关系管理

文章首先阐述了客户关系管理的内涵，分析了实施客户关系管理给商业银行带来的优点：最后论述了商业银行实施客户关系管理的具体构想和重点工作。     

卡思卡特城堡

It is worthy of noting that, whilst Crookston Castle witnessed the earlier and happier portion of Mary's variegated life,     

不同的吃喝玩乐

一、吃和喝吃苹果 eat an apple, 吃药 take medicine,吃糖 have some sweets,吃饭 have one's meals,吃馆子 dine out,吃惊 be surprised/     

漏洞百出的教育

Many college freshmen arrive woefully unprepared to do college work, and as disadvantaged populations continue to grow, the share of the American work force that has made it through college is expected to plummet. Many experts blame that educational failure not just on high schools but also on colleges. School & College, a special report by The Chronicle, looks at efforts to fix the system. What reforms would better prepare students for college? What should schools and colleges be doing differently? How should state and federal officials help?     

只要努力,不要后悔

There are numbers of crossroads on our long and unpredictable life journey where we totally have no idea about which direction to choose. No matter what our decision is, we should not turn back, but face the music and go ahead instead. I am this kind of girl who always does try without regretting, one example is how I dealt with my love.     

浅谈移民问题

Migration occurs behind a variety of reasons and has a great effect on the whole world. People may migrate in order to improve their economic situation, or in order to escape civil strife, persecution, and environmental disasters. The impact of migration is complex, bringing both benefits anddisadvantages. This paper briefly talks about the causes of migration, the allocation of benefits, and the ways in which individual countries and the international community deal with this important subject.     

Sister Carrie, an Adherent of Desires

Sister Carrie is one of the most controversial characters in American literature.Thought as a "fallen woman" firstly,she was defined as a "new woman" by some critics later. However, by digging into the motivaton behind the whole process of Carrie's "success", the relationship between Carrie and her creator (the author), the social conditions of then American, it can be found that Carrie has never been free-standing on her thought and she has never found her real-sdf even after becoming a famous actress. In a society dominated by mass consumerism Carrie is only an adherent of her own desires. She also is a representative of all those country girls flooded into cities, a symbol and a sacrifice of the urbanization of America in a time countryside was overcome by cities.     

Improvement of one-cycle controller by use of proportional integral differential controller

1.IntroductionOne-cyclecontrolmethod,whichwasproposedaboutonedecadeago[1],hasbecomeanattractivemethodinspecialfieldssuchaspowerfactorcorrection[2-6],switchingamplifiers[7,8],etc.Themainideaofthiscontrollerisbasedonintegrationofdiodevoltageinone-cycleandforcesittobeexactlyequaltothereferencevalue.Themainadvantageofthiscontrollerisitsrealtimeabilitytorejectthevariationofinputvoltage[1].Despitethisgreatability,ithasnogoodperformancesinrejectingofloaddisturbanceandfollowingreferencecommands.Espec…     

库克斯顿城堡

城堡, 是欧洲典型的建筑之一, 每个城堡都有一个美丽的传说或是一段历史。从本期开始, 我们将推出“城堡之旅”, 带各位读者去浏览、观赏欧洲各地的城堡, 开始一段文化与历史的旅途!     

The Reader Response Approach to Teaching of English Literature

During interview with English majors, it was found that a majority of students expressed disappointment with their experience of English literature classes. Students' dislike of learning English literature appears to be the major problem of teaching English literature in China. Reader response approach is a good way to solve this problem. In this paper, I explain the rationale behind the reader response approach, such as its origin, definition, features, assumptions, and strategies. Then I illustrate how reader response approach works as a teaching strategy by presenting several teaching models. At last I evaluate its usefuiness for teachers and present the advantages of reader response approach in Chinese context.