PUBLIC LIBRARY REFERENCE SERVICE:

No abstract available for this article.     

MEASUREMENT OF SERVICE AT A PUBLIC LIBRARY

Simple, efficient, unobtrusive data collection and analysis techniques were applied to study volume of use, user activity, and availability of items sought by users in a public library. Stratified sampling methods employed to measure volume of use and user activity showed that this medium-sized public library provided approximately 4,000 user service hours per week. The average visit lasted 34 minutes with 32% of all visit time spent reading library materials. Overall availability of items sought by users in the adult section was approximately 38%. The application of these measurement techniques, which can be carried out by relatively untrained staff or volunteers, to pinpoint possible improvements in library service is discussed.     

Community Engagement at an Emerging Academic Medical Library: A Three-Pronged Outreach Model

The Oakland University William Beaumont School of Medicine’s (OUWB) service-oriented mission and vision is reflected in all aspects of the school including its culture, curriculum, research, community engagement, and the OUWB Medical Library. Though starting informally, the OUWB Medical Library’s outreach program has matured and now sustains a wide array of activities each year. This outreach program has blossomed into a three-pronged model that is inclusive of activities and endeavors engaging the institution and local community: integrate, partner, and create. Among its successes and challenges, the library’s ongoing outreach efforts have showcased the value of libraries in promoting community health and meaningfully contributing to the institutional mission.     

A Statewide Analysis of North Carolina Public Libraries and Their Response to the Opioid Epidemic

ABSTRACT

This study sought to investigate the opioid epidemic impact on North Carolina public libraries. Libraries in half of all 100 counties were chosen through a random, geographically systematic process, and structured interviews were completed with library directors. Twenty directors were interviewed, representing 28 counties. All reported their communities were affected; nine reported direct impacts on library function. Fifteen directors felt libraries should be involved in response; some felt Narcan administration was beyond library purview. Two libraries reported having Narcan available; five reported providing staff training. Given librarians’ willingness to respond, it is time to provide necessary support for those efforts.     

A health education outreach partnership between an academic medical library and public library: lessons learned before and during a pandemic

Background:Public libraries serve as community centers for accessing free, trustworthy health information. As such, they provide an ideal setting to teach the local community about health and health literacy, particularly during public health crises like the COVID-19 pandemic. Since 2018, an outreach partnership between an academic medical library and public library has developed, delivered, and continuously evaluated a health education program targeting public library users.Case Presentation:Health education activities were integrated into three existing public library programs: adult workshops, child and family programming, and circulating family activity kits. Prior to COVID-19, events were held at the public library, which then pivoted online during the pandemic. An interprofessional team approach combined the expertise of academic medical and public librarians, medical school faculty and staff, and medical students in developing the educational programs. Twelve in-person and five virtual programs were offered, and five circulating health education family kits were launched. Activities were assessed using program evaluation surveys of the adult and children''s programs and circulation statistics of the kits.Conclusions:This case report showcases the lessons learned from implementing a longitudinal outreach partnership between an academic medical library and public library before and during the COVID-19 pandemic. The interprofessional team approach and flexibility in program design and delivery in both the in-person and virtual environments proved critical to the success of the partnership. This partnership could serve as a model for other libraries interested in pursuing interprofessional collaborations in educating local communities on healthy behavior and health information–seeking practices.