A performance technologist's approach to process performance improvement

Process performance management provides detailed understanding of the design of a process to improve performance. This article highlights a process performance model aligned with the DMAIC (Define, Measure, Analyze, Improve and Control) steps of the Six Sigma model, but with additional substeps to guide process improvement. It thus identifies process improvement as one of the key tools in the performance technologist's toolkit and provides recommendations for methods, practices, and tools.     

The strategic impact model: An integrative approach to performance improvement and instructional systems design

Conclusion The Strategic Impact Model is distinctive in its portrayal of the integration of instructional and non-instructional interventions and its suggestion that all performance interventions undergo an analysis-design-development-production cycle, just as instruction does. It also differs from other similar models in its use of evaluative activities at each stage to assure alignment with strategic needs as well as quality control, and its suggestions for improving the chances of successful implementation by carrying out change management activities at each phase of the development process. He has special interests in distance education, historical and philosophical foundations of instructional technology and instructional development processes. He has special interests in planning and evaluating performance improvement initiatives, including training. An erratum to this article is available at .     

A dynamic approach to school improvement: main features and impact

This paper refers to the dynamic approach to school improvement (DASI) which attempts to contribute to the merging of educational effectiveness research and school improvement. The main underlying assumptions and the implementation phases of DASI are discussed. Moreover, a study aiming to compare the impact of DASI in helping schools to reduce bullying is presented. The results reveal that DASI has a stronger impact on improving school factors and reducing bullying than other approaches to school improvement. Suggestions for further research investigating the sustainability of DASI on school effectiveness are provided and policy implications are drawn.     

An integrative approach to counseling for the speech-impaired client

This paper discusses the possibility of providing effective counseling for speech-language impaired clients who, due to a communication breakdown, find themselves in a particularly serious predicament marked by isolation and dependency. Its purpose is to highlight the special needs of these clients and to suggest therapeutic strategies suitable for meeting their needs. To promote the idea of an integrative approach to counseling, it will be shown that the counselor, as the key figure in rehabilitation, can coordinate the work of several professionals and contribute in a unique way to the well-being of these individuals.     

Welfare dependency as a performance problem that requires a performance improvement approach

Leaving the welfare system does not necessarily equate to a sustainable self‐sufficiency of the dependents, as the welfare reform stipulates. Therefore, the success of the welfare reform program should be determined not by the number of dependents who leave the welfare system but by the change that the welfare reform creates in recipients' lives. From a performance improvement perspective, welfare dependency can be viewed as a performance problem that requires a performance improvement approach.     

Efficacy of a template creation approach for performance improvement

This article presents the training and performance improvement approach, performance templates (P‐T), and provides empirical evidence to support the efficacy of P‐T. This approach involves a partnership among managers, trainers, and employees in the creation, use, and improvement of guides to affect the performance of critical tasks in the operating environment. The P‐T approach requires much involvement and hands‐on activities by training participants, and, as a result, training groups are not large. Given that limitation, a comparison of employees trained with P‐T methods and employees trained in more conventional methods indicates that the P‐T approach can lead to improved performance to some extent over a fairly short period.     

Seize the opportunity to think differently! A Deleuzian approach to unleashing becomings in education

If the purpose of philosophy is creating concepts that make it possible to think differently, education surely needs philosophical assistance. Sketching a Deleuzian approach to education, this article explores a practice of thinking about and performing ‘school,’ ‘teacher,’ and ‘learning’ differently. A complex social situation such as a school needs routines and clear role expectations, to ensure efficient action. How do we resist, nonetheless, that concepts aimed at thinking education just redouble an already existing practice by submitting to explain everyday and policy-induced practice. Suggesting an understanding of theory and the construction of concepts as a much wider endeavor, the article introduces concepts such as strata, Bodies without Organs, order machines, and desire. With reference to education, it hints at a creative endeavor to explore potential lines of flight, and exploit cracks and inconsistencies in current school regimes, when they no longer appear appropriate. In this spirit, the ‘competence nomad’ is proposed as a conceptual persona that may help thought to connect and plug into new becomings, by means of alternative tactics in current learning environments that are already heavily traversed by existing schooling order machines.     

The key to organizational performance improvement: A perspective of organizational knowledge creation

The primary purpose of this research is to explore the impacts of knowledge creation practices on organizational performance improvement. Research has been empirically assessed on the basis of the collected data from three Korean private organizations. The concept of knowledge creation theory was adapted as the theoretical framework of this research (Nonaka & Takeuchi, 1995). Structural equation modeling has been used in order to assess the fit of the hypothesized model with the collected data. The result of the confirmatory factor analysis suggests that the hypothesized measurement model is a reliable and valid construct in the Korean context; multiple regression analysis reveals that knowledge creation practices have a positive and strong influence on performance improvement. Conclusions, limitations, and implications for human resource development are discussed.     

Doing dissections differently: A structured,peer‐assisted learning approach to maximizing learning in dissections

Areas of difficulty faced by our veterinary medicine students, with respect to their learning in dissection classes, were identified. These challenges were both general adult‐learning related and specific to the discipline of anatomy. Our aim was to design, implement, and evaluate a modified reciprocal peer‐assisted/team‐based learning format—Doing Dissections Differently (DDD)—to complement existing dissection classes, with the intention of enhancing both student learning and the student learning experience. Second year veterinary medicine students (n = 193), in their usual dissection groups, were randomly assigned to one of four roles: anatomist, clinician, radiologist, and learning resources manager. Students attended a preparatory workshop outlining the skills required for effective execution of their role. They were then asked to perform their roles throughout five consecutive musculoskeletal dissection classes. Student attitudes to dissection classes before and after DDD were evaluated by questionnaire (146 respondents). There was a significant (P = 0.0001) improvement after DDD in a number of areas: increased perceived value of dissection classes as an anatomy learning aid; improved appreciation of the clinical relevance of anatomy; increased use of resources before and during dissection classes; and longer preparation time for dissection classes. Before DDD, 45% of students felt that at least one peer did not contribute usefully to the group during dissection classes; no improvement was seen in this measure after DDD. Although the new format highlighted a potential need to improve teamwork, most students actively engaged with DDD, with dissection classes valued more highly and utilized more effectively. © 2012 American Association of Anatomists.     

A contractual approach to higher education performance: with an application to Australia

In an effort to enhance the efficiency and effectiveness of higher education, some governments have redefined their funding relationships with universities as contracts rather than grants in order to develop stronger incentives for university performance. This paper explores this approach, as adopted in Australia, within a principal agent framework. It examines the conditions necessary for success in achieving government objectives as well as preserving university autonomy.     

加强和改进学校思想政治教育新见——谈高校思想政治教育加强和改进的着力点

"加强和改进学校思想政治教育"是党的十七届六中全会提出的新要求。当前高校思想政治教育加强和改进的着力点应在于提高针对性,增强实效性,坚持以人为本,贴近实际,贴近生活,贴近学生。为此,需要深入了解掌握和分析研究大学生的思想状况;改进教育内容;改善和创新教育方式方法。     

Human governance: A neglected mantra for continuous performance improvement

Every individual should be entrusted with an internal driver to strive their best towards achieving their potential and to manifest their performance through innovative means. This can be reached only under circumstances where the abstract human values and principles are recognized and indoctrinated in the culture. The strategies discussed in this article will serve as input in proposing the areas of focus toward the practice of human governance.     

A comprehensive performance analysis and improvement method

Performance analysis and improvement are critical skills for the performance technologist. A comprehensive approach to these tasks, which includes techniques from industrial and organizational psychology, industrial engineering, and organizational behavior management, is described. The approach comprises four steps: (1) conducting an organization‐wide survey to identify general improvement areas, (2) objectively pinpointing performance improvement potentials, (3) systematically identifying performance constraints, and (4) selecting or designing an improvement technique. Survey results for 63 organizations are presented and the effect of management practices on management span of control are examined. Eighteen performance constraints are organized into a decision tree that is used to select 1 of 27 improvement techniques. The results of this approach to performance analysis and improvement are described for 58 improvement projects in a medium‐sized bank.