Using Aristotle’s theory of friendship to classify online friendships: a critical counterview

In a special issue of “Ethics and Information Technology” (September 2012), various philosophers have discussed the notion of online friendship. The preferred framework of analysis was Aristotle’s theory of friendship: it was argued that online friendships face many obstacles that hinder them from ever reaching the highest form of Aristotelian friendship. In this article I aim to offer a different perspective by critically analyzing the arguments these philosophers use against online friendship. I begin by isolating the most common arguments these philosophers use against online friendship and proceed to debunk them one by one by pointing out inconsistencies and fallacies in their arguments and, where needed, offering empirical findings from media and communication studies that offer a more nuanced view on online friendships. I conclude my analysis by questioning the correctness of the application of the Aristotelian theory of friendship by the critics of online friendship: in my view, the critics are applying the Aristotelian theory to online friendships in a rather narrow and limited way. Finally, I conclude my thesis by proposing that in the rapidly changing online landscape, a one-size-fits-all application of the Aristotelian theory on friendship is not sufficient to accurately judge the multitude of relationships that can exist online and that the various positive and valuable elements of online friendships should also be acknowledged and analyzed.     

The reflection of offline activities on users’ online social behavior: An observational study

The ever increasing presence of online social networks in users’ daily lives has led to the interplay between users’ online and offline activities. There have already been several works that have studied the impact of users’ online activities on their offline behavior, e.g., the impact of interaction with friends on an exercise social network on the number of daily steps. In this paper, we consider the inverse to what has already been studied and report on our extensive study that explores the potential causal effects of users’ offline activities on their online social behavior. The objective of our work is to understand whether the activities that users are involved with in their real daily life, which place them within or away from social situations, have any direct causal impact on their behavior in online social networks. Our work is motivated by the theory of normative social influence, which argues that individuals may show behaviors or express opinions that conform to those of the community for the sake of being accepted or from fear of rejection or isolation. We have collected data from two online social networks, namely Twitter and Foursquare, and systematically aligned user content on both social networks. On this basis, we have performed a natural experiment that took the form of an interrupted time series with a comparison group design to study whether users’ socially situated offline activities exhibited through their Foursquare check-ins impact their online behavior captured through the content they share on Twitter. Our main findings can be summarised as follows (1) a change in users’ offline behavior that affects the level of users’ exposure to social situations, e.g., starting to go to the gym or discontinuing frequenting bars, can have a causal impact on users’ online topical interests and sentiment; and (2) the causal relations between users’ socially situated offline activities and their online social behavior can be used to build effective predictive models of users’ online topical interests and sentiments.     

For it is in giving that we receive: Investigating gamers’ gifting behaviour in online games

Social interactions in online games have led gamers to form lasting social relationships. This has caused a tremendous increase in gift-giving on online gaming platforms. This study aims to identify factors that impact gamers’ gifting behaviour in online games. A conceptual framework is developed by incorporating the Social Identity Theory, Social Exchange Theory, and Theory of Planned Behaviour. This study adopts a quantitative research methodology that collects data from 404 Clash of Clans gamers. The findings show that gaming team identification and compliance with gaming team norms are positively associated with gaming team commitment. Gifting reciprocity, pleasure, relationship support, and convenience were positively associated with the perceived worth of gift-giving while perceived cost was negatively associated. Gaming team commitment, attitude, subjective norms, perceived behavioural control, and perceived worth were positively associated with online game gifting intention. It was also found that gifting behaviour is an immediate consequence of gifting intention in online games. This paper contributes to the under-researched literature on gifting behaviour in online games. It provides novel insights into gamers’ gifting behaviour that can allow game developers to enhance revenue by increasing the sale of virtual in-game items.     

Investigating consumers’ online social shopping intention: An information processing perspective

Online social media is transforming the way customers communicate and exchange product information with others. Consumers increasingly rely on the opinions and recommendations from social media members when making purchasing decisions. However, information received from social media may have different meanings and social implications for consumers. Based on the theory of informational social influence and heuristic-systematic model (HSM), we develop a model to understand the relative importance of informational social influence, normative social influence, and perceived information quality on the consumer’s social shopping intention under different levels of product involvement. The results of the structural equation modeling (SEM) using a sample of 503 consumers in the Facebook brand fan pages indicate that social influences have a greater impact on the consumer’s social shopping intention than perceived information quality. Three social interactional factors (perceived similarity, familiarity, and expertise) have a positive effect on social shopping intention via the mediation of informational, normative social influence and perceive information quality. The multiple-group analysis suggests that high product-involved consumers are motivated to exert more cognitive effort to evaluate the product information. In contrast, low product-involved consumers are more susceptible to informational social influence. We draw on these findings to offer implications for researchers and practitioners.     

Two modes of participation: A conceptual analysis of 102 cases of Internet and social media participation from 2005–2015

In this article we analyze 102 case studies of Internet or social media-enabled participatory projects, technologies, platforms and companies in operation between roughly 2005–2015. We assign each case a “signature” representing the degree of presence/absence of seven dimensions of participation and then cluster these signatures to look for patterns of the most common ways of “doing participation” today. Two main clusters become apparent: 1) a “radical-direct” mode that emphasizes direct individual autonomy and influence, commitment to having a voice and setting goals, and individual or collective control over resources thereby produced; and 2) an “experiential-affective” mode that emphasizes the experience of being or becoming part of a collective, and the affective, communicational, and educational features of that experience.     

Extending lead user theory to users’ innovation-related knowledge sharing in the online user community: The mediating roles of social capital and perceived behavioral control

The research on users as a source of innovation has been coming into blossom and the studies about the effect of users’ lead userness on their innovation-related activities are drawing more and more attention from both academic and business circles. However, there have been few empirical studies exploring the relationship between users’ lead userness and their innovation-related knowledge sharing behavior in the context of online user community and the mediating effects of users’ social capital and their perceived behavioral control on this relationship. By empirically analyzing the 140 data collected from an online user community that is used as an important source of innovation for a company with the structural equation modeling analysis through the partial least squares method, this study reveals that users’ lead userness has a positive relationship with their innovation-related knowledge sharing in the online user community and users’ social capital and perceived behavioral control jointly and fully mediate this positive relationship. Based on the new findings, this study is expected to provide useful implications which can contribute to widening and deepening the research stream about the effect of users’ lead userness on their innovation-related knowledge sharing in the online user community.     

Promoting users’ intention to share online health articles on social media: The role of confirmation bias

Nowadays, it is a common practice for healthcare professionals to spread medical knowledge by posting health articles on social media. However, promoting users’ intention to share such articles is challenging because the extent of sharing intention varies in their eHealth literacy (high or low) and the content valence of the article that they are exposed to (positive or negative). This study investigates boundary conditions under which eHealth literacy and content valence help to increase users’ intention to share by introducing a moderating role of confirmation bias—a tendency to prefer information that conforms to their initial beliefs. A 2 (eHealth literacy: high vs. low) × 2 (content valence: positive vs. negative) between-subjects experiment was conducted in a sample of 80 participants. Levels of confirmation bias ranging from extreme negative bias to extreme positive bias among the participants were assessed during the experiment. Results suggested that: (1) users with a high level of eHealth literacy were more likely to share positive health articles when they had extreme confirmation bias; (2) users with a high level of eHealth literacy were more likely to share negative health articles when they had moderate confirmation bias or no confirmation bias; (3) users with a low level of eHealth literacy were more likely to share health articles regardless of positive or negative content valence when they had moderate positive confirmation bias. This study sheds new light on the role of confirmation bias in users’ health information sharing. Also, it offers implications for health information providers who want to increase the visibility of their online health articles: they need to consider readers’ eHealth literacy and confirmation bias when deciding the content valence of the articles.     

Differential influences of perceived organizational factors on younger employees’ participation in offline and online intergenerational knowledge transfer

Intergenerational supportive climate, top management support, organizational institution are seen as three types of important organizational factors for intergenerational knowledge transfer (IGKT), however, current studies are qualitative with little empirical evidence, further, the interrelations of them are little known. This paper investigates and verifies their relationships by an empirical study, especially focuses on their differential effects on younger employees’ participation in IGKT using offline versus online communication methods drawing upon social influence theory. A survey with younger doctors was conducted in the medical industry to test the research model proposed in this study. Results show that younger employees’ perceived intergenerational supportive climate (PISC) has a significant positive influence on offline IGKT, but not on online IGKT; perceived top management support (PTMS) has a significant positive influence on offline IGKT, but has a negative impact on online IGKT; perceived organizational institution support (POIS) has a significant positive influence on online IGKT, but not on offline IGKT. These findings contribute to a more comprehensive understanding about IGKT, as well as help managers be more effective to enhance younger employees’ participation in IGKT through offline/online methods, which contribute to offline and online intergenerational knowledge transfer to knowledge management.     

The impact of consumers’ perceptions regarding the ethics of online retailers and promotional strategy on their repurchase intention

Cause-related marketing (CRM) has become increasingly popular and widely adopted by large companies. However, not much attention has been paid to the effect of CRM on small or unknown online retailers. As ethical concerns about the Internet continue to rise, consumers' perceptions regarding the ethics of online retailers (CPEOR) become important when making a purchase decision. This research uses the self-signaling theory to examine how online retailers’ information management and promotional strategy (CRM vs. Price Discount) may emit signals and impact on the consumers’ repurchase intention. It was assumed that a high CPEOR would work better with a CRM-based strategy, which is fundamentally aligning in ethics. However, the experimental results surprisingly revealed that when CPEOR was high, the consumers’ repurchase intention increased in the case of a Price Discount-based promotion when compared to a CRM-based promotion; the effect was the opposite when consumers’ CPEOR was low. ANCOVA was used to analyze the data while setting certain variables as covariates. This research is a meaningful contribution to the literature and serves as an important reference for e-commerce practitioners to understand how they can wisely manage the information on the online storefront to signal their consumers and create an incremental value for the business.     

Evaluating the social value of online health information for third-party patients: Is uncertainty always bad?

Online health interactions (OHIs) can benefit patients, physicians, and society. However, little research has been conducted that studies the social value of OHIs for third-party patients who view previous OHIs concerning similar health issues to theirs. Drawing on the literature on social support and information uncertainty, this study established a theoretical model to explore the roles of treatment information, prevention information, and emotional support in determining information usefulness perceived by third-party patients, and whether such relationships are contingent on information uncertainty. The model was tested using “health questions and answers” textual data from 1,848 OHIs. The results indicate that prevention information and emotional support significantly improve information usefulness perceived by third-party patients. When the level of information uncertainty regarding physicians’ replies is high, the effect of treatment information is strengthened and the effect of emotional support is weakened, indicating both the bright and dark side of information uncertainty. This study has implications for practitioners and contributes to the literature on online health information, social support, information science, and information uncertainty.     

Do your friends make you smarter?: An analysis of social strategies in online information seeking

Prior research in the social search space has focused on the informational benefits of collaborating with others during web and workplace information seeking. However, social interactions, especially during complex tasks, can have cognitive benefits as well. Our goal in this paper is to document the methods and outcomes of using social resources to help with exploratory search tasks. We used a talk-aloud protocol and video capture to explore the actions of eight subjects as they completed two “Google-hard” search tasks. Task questions were alternated between a Social and Non-Social Condition. The Social Condition restricted participants to use only social resources—search engines were not allowed. The Non-Social Condition permitted normal web-based information sources, but restricted the use of social tools.     

How the emoji use in apology messages influences customers’ responses in online service recoveries: The moderating role of communication style

This research investigates the impact of using emojis (i.e., the pleading-face emoji) on customer forgiveness in relation to handling complaints on social media. Specifically, this research proposes that perceived firm sincerity and perceived firm empathy play mediating roles in the relationship between emoji use and customer forgiveness. In addition, the research identifies the moderating role of communication style in the proposed relationship. Results of three experimental studies indicated that the presence of the emoji in online complaint handling leads to an increase in perceived firm sincerity, which in turn increases perceived firm empathy and, subsequently, leads to customer forgiveness. The serial mediation effects (use of emojis → perceived firm sincerity → perceived firm empathy → customer forgiveness) were moderated by the service provider’s communication style. Specifically, the serial mediation effect occurs when an informal communication style, but not a formal communication style, is used. Furthermore, no difference exists in the research findings across different service types (hedonic vs. utilitarian).     

Exploring the effects of extrinsic motivation on consumer behaviors in social commerce: Revealing consumers’ perceptions of social commerce benefits

The rise of social media has created a new e-commerce platform called social commerce. In social commerce, e-vendors such as Amazon may integrate social media with their traditional e-commerce sites. Based on self-determination theory and social commerce literature, we develop a model illustrating how social commerce features may impact consumer behaviors and facilitate social commerce benefits from the extrinsic motivation perspective. We identify four types of extrinsic motivation including external motivation, introjected motivation, identified motivation, and integrated motivation; and we examine their influences on consumers’ intention to contribute social commerce information, which in turn leads to their subsequent behaviors and increases the perceived benefit of social commerce. We also consider the moderating effect of gender in the formulation of social commerce benefits. Based on longitudinal survey data from Amazon consumers, we find that 1) consumers’ external and identified motivation has a positive impact on intention to contribute social commerce information; 2) consumers’ intention is positively associated with their future behaviors, which in turn facilitate their perceptions of social commerce benefits; and 3) gender moderates the impact of behavior on social commerce benefits.     

How does openness influence the impact of a scholar’s research? An analysis of business scholars’ citations over their careers

How do the effects of cognitive openness and structural openness on the research impact of business scholars vary over their careers? By analysing a longitudinal sample of 35,296 scholars who published in business and management journals, we show that the cognitive openness and the structural openness of business scholars have non-linear relationships with their research impact. In particular, we found that, whereas moderate levels of cognitive openness and structural openness are desirable for increasing young scholars’ citations, a high level of cognitive openness and a low level of structural openness contribute to senior scholars’ citations. This study contributes to our understanding of different search behaviour across business scholars’ career paths and its implications for scholars’ research impact.     

An ontic–ontological theory for ethics of designing social robots: a case of Black African women and humanoids

Given the affective psychological and cognitive dynamics prevalent during human–robot-interlocution, the vulnerability to cultural-political influences of the design aesthetics of a social humanoid robot has far-reaching ramifications. Building upon this hypothesis, I explicate the relationship between the structures of the constitution social ontology and computational semiotics, and ventures a theoretical framework which I proposes as a thesis that impels a moral responsibility on engineers of social humanoids. In distilling this thesis, the implications of the intersection between the socio-aesthetics of racialised and genderised humanoids and the phenomenology of human–robot-interaction are illuminated by the figuration of the experience of a typical black rural African woman as the user, that is, an interlocutor with an industry-standard socially-situated humanlike robot. The representation of the gravity of the psycho-existential and socio-political ramifications of such woman’s life with humanoids is abstracted and posited as grounds that illustrate the imperative for roboticists to take socio-ethical considerations seriously in their designs of humanoids.

     

How organisations evaluate their knowledge management projects: a meta-study of the period 1992–2002

The key objective of this research was to develop an understanding of what organisations are measuring within the context of knowledge management (KM) evaluation. A comprehensive meta-analysis of international articles dealing with the evaluation of KM, Intellectual Capital and other closely related domains between the years 1992 and 2002 was undertaken. A total of 1539 articles reflected the search topic. A manual review of all abstracts resulted in a narrowed selection of 223 articles, sourced from 126 different journals. Data for 1992–1995 were rejected due to insufficient occurrences of empirical measurement. Content analysis with the use of the NUD^*IST^® software of the data resulted in 12 evaluation factors being identified. Four factors made up 72% of the study's findings: human capital, financial, process and customer. However, by charting the number of measures within each factor against each year from 1996 to 2002, some identifiable trends were highlighted. Financial, human capital, internal infrastructure and composite measures, such as the Balanced Scorecard, have grown in varying degrees in frequency of use, while customer, process, intellectual property, innovation and quality-related measures have gradually lost ground.     

Understanding consumers’ reactance of online personalized advertising: A new scheme of rational choice from a perspective of negative effects

Consumer reactance appears to be a major inhibiting result in the personalization paradox of online personalized advertising. The objective of this study is to uncover consumer reactance of online personalized advertising. We identify the rational choice factors rooted in the rational choice theory from a negative-effect perspective and examine their impacts on consumer reactance with consideration of affective factors. Our results confirm that three rational choice factors from a negative-effect perspective have significant impacts on consumer reactance, and affective factors such as ownership and vulnerability are dominant determinants of these rational choice factors. The effects of these affective factors on consumer reactance can be mediated by individual rational choice factors. The findings provide a new perspective on the paradox phenomenon and offer online personalized advertising providers new approaches to improving their performance.     

Employees’ participation in electronic networks of practice within a corporate group: perceived benefits and costs

This paper explores benefits and costs of knowledge exchange perceived by individuals in connected electronic networks of practice (ENoP) in a corporate setting. The results of 25 semi-structured interviews show 9 perceived benefits and 5 perceived costs to be of importance for knowledge exchange. Altruism and reciprocity are the two main perceived benefits from the knowledge providers’ perspective; problem solving is the main perceived benefit from the knowledge seekers’ perspective. Five perceived costs are identified for both knowledge seekers and knowledge providers; time and effort are the most frequently cited.