重视"学生助理"对图书馆业务工作的辅助作用

随着高校图书馆的改革，“学生助理”的作用越来越被重视，而且对图书馆的业务工作起了不可低估的辅助作用。     

Student Assistant Training in a Small Academic Library

Abstract

At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive.     

READ-ing Our Way to Success: Using the READ Scale to Successfully Train Reference Student Assistants in the Referral Model

The Reference Services Department at Radford University's McConnell Library has been developing a training program in the reference referral system for student assistants (SAs) over 3 academic years. The program's goal is to effectively instruct SAs in balancing high quality customer service with the importance of appropriately referring users to librarians and to assess the accuracy of their referrals and responses. The trainers have met these goals with the successful incorporation of a modified version of the Reference Effort Assessment Data (READ) scale, a reference transaction assessment tool developed by Bella Karr Gerlich, into the student training program.     

The Benefits and Challenges of Working in an Academic Library: A Study of Student Library Assistant Experience

Many college students choose or need to work, and academic libraries offer a potentially convenient on-campus location for employment. Students serving in these roles may benefit from the experience both academically and socially. By examining students' experience as workers in the library, academic libraries have the opportunity to understand the benefits that such work might provide and intentionally plan to enhance learning and demonstrate library value in a novel way. This basic qualitative study sought to explore the experiences of student assistants working in an academic library and identify the benefits and challenges they perceived as a result of enacting the role. Individual interviews were conducted with seven undergraduate student library assistants at a doctoral-granting institution to determine benefits and challenges they noted that resulted from their experiences in this student employment role, and findings reveal opportunities for academic librarians in training and supervising student employees.     

Training Student Workers for Cross-Departmental Success in an Academic Library: A New Model

Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library.     

Expanding the Role of the Student Desk Assistant in the Electronic Environment

Abstract

Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment.     

Retention of Adult and Traditional Learners: Library Strategies for Student Success

Nontraditional adult learners are often treated as separate and distinct in their needs and desires from more traditionally-aged college students. As retention continues to be a critical issue for colleges and universities, academic units and departments turn their focus to student success. This review article examines strategies that institutions have taken to increase students' self-efficacy and engagement, and compares their usefulness for both nontraditional and traditional learners. These strategies are viewed through the lens of the academic library with suggestions for how distance librarians can support the institution in its retention efforts and the students themselves in their own success.     

Using Interlibrary Loan Student Workers During Slow Times: An Untapped Resource

Abstract

Scheduling enough student workers to handle the busiest times of the semester in interlibrary loan departments may result in too many students during slow times. Rather than simply sharing their time with other departments, there are many specialized and creative projects student workers can perform that will directly benefit the interlibrary loan department.     

从“短期打工者”到“工作伙伴”--美国高校图书馆学生助理形象的百年变迁

美国高校图书馆中的学生助理职位已出现近两百年,其形象随着时间推移不断变化。文章结合不同时代背景梳理美国高校馆学生助理的形象变迁,发现学生助理业务范围不断扩张,地位逐步上升,形象不断多元化:最初被视为不能重用的打工者,随着时代变迁,其形象逐渐转变为充满潜力的学习者、图书馆业务的"全面参与者"与不可或缺的工作伙伴。     

More Than Just a Student Voice: Facilitating Student Leadership Development Through the Library Student Liaison Program

This article explores how the library-student liaison program at Eastern Washington University (EWU) Libraries has evolved into an opportunity for students to develop leadership skills. Originally designed to foster better communication between the EWU Libraries and students enrolled at the university, we recognized that the process of achieving established goals for the program provided a vehicle for students' leadership-skill development. To facilitate the leadership process, librarians employed the Social Change Model. Designed specifically for college students, this model engages the student to develop individual capacities to strengthen group activities that foster positive changes in the community and society.     

Learn by Doing: An Assessment of the Impact of Access Services in Fostering Skills Development of Access Services Student Staff at Kennedy Library

The academic library continues to formulate strategies for providing and sustaining a creative learning environment for knowledge creation. But little has been said about its role in skills building through micro employment that is enabling students to develop and integrate their academic, personal, and social skills sets. This study examines the role that Access Services plays in boosting the learning experiences of student employees in readiness for workplace integration. A survey that seeks to assess their experience was administered to 32 student employees at Access Services. The results indicate that student employees, through information delivery functions, gain personal transferable skills crucial for employment.     

Mandatory Student Fees and the Academic Library

As academic libraries' budgets remain flat while their expenditures rise, library leaders must seek out alternative sources of funding. One option is a mandatory student fee dedicated to the library. This article presents the results of a survey of 152 deans and directors of public R1 and R2 research universities that were asked whether their libraries benefit from mandatory student fees. While a library-specific fee is unusual, nearly half of responding libraries are eligible to receive some portion of another mandatory student fee. Study results can serve as evidence for libraries preparing to make a case for the significant, positive impact possible through even a modest library fee.     

Libraries Across the Sea: Using a Virtual Presence and Skilled Student Assistants to Serve Students Abroad

The authors discuss methods and challenges of supporting branch academic libraries overseas that are not staffed onsite by librarians or permanent staff. The authors present their two-pronged approach of creating a virtual presence carefully customized to the needs of the students studying abroad along with specially and highly trained student workers. The new program, grounded partly in theories from education and business management, is shown to have substantially improved both library services for our study abroad students as well as library student workers’ performance.     

Library Management in Trivandrum,India

ABSTRACT

The authors present assessment strategies, research results, and decision making in the process of building a website and formalizing management procedures for a library in Kerala, India serving a significant number of deaf students. The strategies include user interviews and developing user experience personas, collecting and incorporating examples from other library sites in building a new website, and communicating new methods of managing and promoting library resources to the university community. The co-presenters encountered difficulties and some resistance regarding their suggestions for changes in the website as well as the public and technical services offered by the library due to differences in infrastructure and expectations in academic culture.     

The undergraduate that could: Crafting a collaborative student training program

Since the mid-nineteenth century, student worker programs have been an integral component of academic libraries, and the evolution of the profession has put more students, even undergraduates, into positions with greater responsibility, raising questions about the level of expertise of which undergraduate students are capable. The authors address these questions through the lens of the collaborative redevelopment of two distinct library student worker programs at a small liberal arts college. Included is a discussion of successes and challenges, as well as a consideration of the benefits of a “cross-library” support system in developing such a program.     

信息时代高校图书馆中的学生助理管理

本文探讨了信息时代高校图书馆中的学生助理管理。高校图书馆应加强对学生助理的管理,制定学生助理工作管理条例,建立学生助理管理信息系统,以提高工作效率。图书馆员还要正确引导和教育学生助理,培养他们的工作能力,为以后步入社会奠定良好的基础。     

Student Workers: Essential Partners in the Twenty-First Century Academic Library

This article describes a case study that best illustrates the value of student workers in university libraries, focusing particularly on how this kind of creative endeavor benefits everyone involved—the library, the students, the faculty, and at the end of the project: the university community.     

International Student Stakeholders of the Academic Library

University libraries traditionally follow the student-as-customer service model. However, as globalization facilitates international student mobility, the transformed profile of this group engenders needs and expectations infrequently met using this approach. This article contends that the student-as-stakeholder, as defined by R. Edward Freeman's Stakeholder Theory, presents a more appropriate model for relationship management given the neo-liberal concept of the 21st-century university. Negotiations of identity and power become important as they relate to diversity and equality for this marginal group. The neglect of these concepts may be instrumental in breeding resistance to service innovation and use, thereby affecting grade achievement and student retention.     

Library Automation at The University for Development Studies: Challenges and Prospects

The automation of a library that basically aims at improving the management of the library's resources and increasing access to these same resources by users has caught on so well in the western world that virtually all academic libraries in that part of the world have automated most of their services. In Africa, however, several challenges are making it difficult for academic libraries to do the same, thus depriving them of the numerous touted benefits a library stands to gain from automating its services. The University for Development Studies (UDS) Library in Northern Ghana embarked on an automation project on one of its campuses that has thus far resulted in the full automation of the cataloguing and circulation operations. This article recounts the experiences of the Library in its bid to automate some of its services. The procedures that were followed, as well as the highlights of the automation, are recounted here. Lessons learned and challenges encountered are presented as an example for other academic libraries in Ghana, Africa, and other developing countries that have plans to automate.