Moving towards professionalism: The strategic management of international education activities at Australian universities and their Faculties of Business

Universities around the world are increasingly focusing on entrepreneurial activities (Slaughter and Lesley 1997; Clark 1998). In Australia, the growth of international entrepreneurial activities has resulted in the creation of a significant export-oriented sector. These activities include the recruitment of international students to Australian campuses, the development of Australian university campuses in offshore locations, and the delivery of Australian degree programs at both onshore and offshore locations in partnership with universities, professional associations and private corporations. In 2000, Australian universities received A$770 million from international student fees (Maslen 2000a, p. 10). Australian universities currently receive on average around eight percent of revenues from these sources, with some depending on international entrepreneurialism for as much as one-third of revenues (DETYA 1998a). Managing these activities in an efficient, effective and sustainable manner has thus become critically important to virtually every institution in the Australian higher education sector. As is the case when businesses become international, universities are faced with the need to manage the complexities, risks and challenges associated with international operations. To date, little empirical work has been undertaken which explores and examines how Australian universities are managing their international entrepreneurial business operations. The aim of this study is thus to respond to this research gap by exploring how Australian universities, particularly in terms of their Faculties of Business, organise and manage international entrepreneurial activities. The research examines management approaches, practices and processes at five Australian universities. A Strategic Advantage Model of Internationalisation is presented representing a theoretical and conceptual synthesis of the findings.     

Variation in student selection within the Australian Unified National System: A case study in undergraduate business studies from Western Australia

This paper draws on data relating to the field of business studies from four Western Australian universities to illustrate differences between institutions in the Australian Unified National System (UNS) of Universities. Large differences exist between universities in the input characteristics of students which may be expected to affect student progress and presumably student outcomes. These differences have implications for issues like credit transfer where the transferring student may have come from an institution with a much lower entry criterion and presumably different learning culture.     

The contradictory managerialism of university quality assurance

This paper investigates how Australian universities are being disciplined to behave as commercial enterprises by the Australian Universities Quality Agency (AUQA). The manual produced by AUQA, for the purpose of conducting audits of Australian universities, is analysed. I use an analytical framework that provides a means by which a text from the ‘manual’ genre can be analysed with respect to social and political contexts, using Critical Discourse Analysis. I analyse changes in the language used in subsequent editions of the manual, drawing inferences about how the AUQA manual constructs universities to behave as particular kinds of business entities. Depictions of the globalised and virtualised university are silenced in the texts. Contrary to the rhetoric of the university being a flexible, globalised enterprise, I find that universities are constructed as localised businesses appearing to be independent of direct government control but nevertheless constrained in the scope of their operation.     

Is the enhancement of student experience a strategic priority in Australian universities?

Universities in many countries are developing strategies to enhance the student experience. This focus has never been so important since the development of rankings and the use of student experience measures in institutional performance assessment. Australian government policies to link student experience measures to performance funding were a key driver to increase the prominence of the student voice between 2004 and 2008. This paper analyses the strategic plans of 33 Australian universities with the aim of outlining the extent to which the enhancement of student experience is embedded as one of their key priorities. This review comes at a time when universities in Australia and elsewhere are realigning their future strategies and directions to achieve government aspirations for tertiary education with the introduction of various policy instruments including the possibility of rewarding universities on the basis of student experience measures. The paper also provides a comparative analysis of government policies in Australia and the UK on the measurement and enhancement of the student experience.     

Using an External Quality Audit as a Lever for Institutional Change

Higher education in Australia is little different from university sectors around the developed world. It has experienced declining levels of public funding, increasing dependence on competitively sourced domestic and international income and increased consumer-style pressures from a growing fee-paying student body. The establishment of the Australian Universities Quality Agency (AUQA) in 2001 and the commencement of institutional quality audits in 2002 adds a new mechanism for public accountability. Five Australian universities of technology, members of the Australian Technology Network (ATN), are taking a collaborative approach to the development of institutional responses to the new quality agenda. A key theme of their collective response to this development is to focus on how the prospect of an external audit can provide a positive driver internally for improving institutional quality management.     

Analysing the quality of Australian universities’ student anti-bullying policies

ABSTRACT

Bullying has been a topic widely researched in schools and the workplace, however, comparatively there is a paucity of research into bullying among university students. This is an oversight, as bullying may also have negative consequences for university students, ranging from anxiety to suicidal ideation. Anti-bullying policies are an important part of bullying prevention and intervention, however, due to Australian Federal legislation, policies for students are not mandatory at universities. To be an effective prevention and intervention strategy, anti-bullying policies and procedures should be informative, supportive, well publicised, and student user friendly. Through analysing the anti-bullying policies and procedures from 39 Australian universities, using a 37-item analysis tool adapted from Purdy and Smith as well as thematic analysis, this study aims to determine if Australian universities are providing students with the information and support they need to be able to report bullying to their university and study in a safe environment. Both strengths and weaknesses were found in 37 individual universities’ student anti-bullying policies and procedures, as well as overall trends displayed by universities Australia-wide. The overall paucity of information and consistency, as well as the poor user-friendliness of many of the documents, highlights the need for changes to be made. Without the reform of student anti-bullying policies and procedures in Australian universities, students will be unsupported and ill-equipped to identify and report bullying. Universities will also run the risk of gaining a bad reputation and not promoting a bully-free culture for students in which to learn and socialise.     

新建校区对高校生均收入的影响——基于教育部直属高校的实证分析

1999年高等教育大规模急剧扩张以来，高校办学资源日趋紧张，很多高校难以达到“生均一分地”的办学标准，不得不建设新校区以拓展办学空间。新建校区的出现对高校经费运行系统造成了强烈的冲击。本文基于1998—2016年教育部直属高校经费数据的研究发现：第一，虽然新建校区高校的生均总支出和生均总收入均显著高于非新建校区高校，但生均总收入的增长速度略慢于生均总支出，无论是财政性的基建拨款还是自筹收入都跟不上基建支出速度，且尚有较大规模的银行贷款收入和还本付息支出未纳入统计，收支不平衡为高校债务危机埋下了隐患。第二，新建校区高校的经费筹措规模整体扩大，但未能实现经费来源渠道多元化，其中财政拨款主要为教育事业费和基建拨款，自筹收入主要为事业收入。第三，新建校区对不同高校生均收入影响具有异质性，“985工程”院校生均总收入显著高于非“985工程”院校，统一入驻当地大学城能显著缓解高校经费筹措压力；相较于年级型，学院型布局模式会加大高校经费筹措压力。因此，建议我国高校一方面要进一步提高经费自筹能力，积极开拓经费来源渠道，减少对政府经费和事业收入的依赖；另一方面应尽可能优化新校区建设模式和布局模式，从降低成本角度减缓经费筹措压力。     

Closing the loop on student feedback: the case of Australian and Scottish universities

Universities have a long history of collecting student feedback using surveys and other mechanisms. The last decade has witnessed a significant shift in how student feedback is systematically collected, analysed, reported, and used by governments and institutions. This shift is due to a number of factors, including changes in government policy related to quality assurance, and the increased use of the results by various stakeholders such as governments, institutions, and potential students and employers. The collection, analysis, and reporting of results are systematically carried out in many institutions worldwide. However, how to use student feedback to effectively improve student learning experience remains an issue to be addressed. This paper will contribute to this debate by comparing how Australian and Scottish universities use student feedback results to inform improvements. Based on thematic analysis of external quality audit reports of all Australian and Scottish universities, this paper suggests that universities have systematic processes to collect student feedback using a range of mechanisms, but limited work is done to use the data to inform improvements. This paper argues the need for universities to genuinely listen to student voice by facilitating partnership between students and institutions to act on their feedback as part of quality assurance.     

Auditors of the managerial university: neo‐liberal business advisers or paternal controllers?

Universities are increasingly being seen as commercial enterprises, and are represented as particular types of business entities in manuals provided to university managers. Critical discourse analysis is employed in this paper to construct an analytical framework for the study of managerial advice, which is then used to examine the manual provided to Australian universities for the conduct of institutional audit by the Australian Universities Quality Agency (AUQA). Institutions are represented as businesses, but contrary to the rhetoric of universities being colonised by ‘new managerialism’, the manual constructs institutions more as localised and constrained businesses than globally networked entities.     

Barriers to student success in engineering education

In the UK, the USA and Australia, there have been calls for an increase in the number of engineering graduates to meet the needs of current global challenges. Universities around the world have been grappling with how to both attract more engineering students and to then retain them. Attrition from engineering programmes is disturbingly high. This paper reports on an element of research undertaken through an Australian Learning and Teaching Council-funded Fellowship that investigated the factors leading to student attrition in engineering programmes, by identifying barriers to student success. Here, we contrast a review of the literature related to student barriers and success with student perceptions, gathered through a series of focus groups and interviews at three Australian universities. We also present recommendations for action to try to remove barriers to student success.     

Are New Zealand universities underperforming? An analysis of international enrolments in Australian and New Zealand universities

International education is widely recognised as providing a range of positive outcomes for students, universities, and both the source and destination countries. New Zealand politicians, however, see international education as a means of generating significant export earnings able to subsidise the local provision of university education. New Zealand universities have been criticised as underperforming in comparison to their Australian counterparts in attracting revenue from international students. This article explores the evidence of that observation by examining the patterns of enrolment by international students in New Zealand and Australian universities. The analysis identifies significant drivers of the international student enrolments in Australia and discusses potential strategic and policy implications for international education in New Zealand that respond to these drivers.     

Ten ‘Good Practice Principles’ … ten key questions: considerations in addressing the English language needs of higher education students

In response to social, political and educational imperatives, Australian universities are currently reviewing the way in which they provide for the growing number of students for whom English is not a first language. A document recently published by the Department of Education, Employment and Workplace Relations has increased the sense of urgency surrounding this activity, for it looks set to form the basis of future audits conducted by the Australian Universities Quality Agency. This paper considers how, in attempting to respond to the document and more effectively meet the needs of this student cohort, universities will need to reflect on a number of fundamental questions. In light of the increasingly global nature of education and the resulting multicultural and multilingual student populations that have become commonplace in higher education, these questions are likely to have resonance not only in Australia, but elsewhere, where English-medium universities face similar issues.     

Tactics or strategies? Exploring everyday conditions to facilitate implementation of an Indigenous graduate attributes project

In 2017 Universities Australia (UA), the peak body representing Australian universities released its Indigenous Strategy 2017–2020. The document unites universities together in common goals for Indigenous achievement, filling a notable gap in the Australian higher education landscape. The Strategy outlines a comprehensive plan for enhanced Indigenous outcomes in critical areas of higher education including student access and success, graduate research, and community engagement. This paper focuses on the implementation of Indigenous curriculum for all Australian university graduates which is a key aspect of the Strategy. The changing Indigenous higher education landscape invites the nuanced analysis that critical examination of universities, as organisations, might elicit. Drawing on de Certeau’s notion of tactics and strategies, the paper examines the policy and cultural climate of an Australian university which supports an Indigenous Graduate Attribute curriculum project.     

德国高校学生事务管理特色及启示

德国高校学生事务管理的最大特色是学生的自主管理,学生可以参与学生事务的管理和决策,在管理机构中担任一定的职务。德国大学的学生议会是完全独立的学生组织,与学校的关系是平等的。这启示我们,在高校学生工作中应树立以学生为本,以服务促发展的管理理念,改善学生管理机构,进一步提高学生事务管理效率,不断提高学生在学校事务管理决策中的影响。     

(Re)Producing Mathematics Educators: A sociological perspective

Whilst participation in higher education has increased dramatically over the last two decades, many universities are only now beginning to pay more attention to the learning experiences of first year students. It is important for universities to understand how first year students conceive of learning and knowing in order to promote effective approaches to learning. Even though an extensive body of research demonstrates that beliefs about learning and knowing influence student approaches to learning and learning outcomes, there has been no Australian research that has investigated this critical learner characteristic across first year university students. This paper reports on preliminary data from an ongoing longitudinal study designed to investigate first year students’ beliefs about knowing and learning (epistemological beliefs). Students from teacher education and creative industry faculties in two Australian universities completed the Epistemological Beliefs Survey (EBS) in the first week of their first semester of study. A series of one‐way ANOVA using key demographics as independent variables and the EBS factor scores as dependent variables showed that epistemological beliefs were related to the course of study, previous post‐school education experience, family experience at university, gender, and age. These data help us to understand students’ beliefs about learning and knowing with a view to informing effective learning in higher education.     

Recruitment for Higher Education:

Universities have been forced to pay more attention to the utilization of marketing techniques in their recruitment process due to the sharp decrease in the number of high school graduates. Astute college recruiters have been trying to recruit and retain the best and the brightest of the graduating class in the hope that it will improve the reputation of the institution and, in the long run, total enrollment. This study attempts to develop a profile of the excellent student who is likely to attend a given institution. Such a profile could be used to aid universities in their recruitment of the excellent high school student.     

Student evaluation surveys: anonymous comments that offend or are unprofessional

Student comments are routinely collected in university evaluation surveys for the purpose of improving teaching and learning. Whilst student comments provide valuable insights into their experiences, there is limited published research reporting the extent to which student comments are offensive and professional. The aim of this study was to investigate the number of student comments that were identified as being offensive or unprofessional in an online unit evaluation survey collected in a semester in 2010 from an Australian university. One person read 30,684 comments taken from 17,855 surveys and identified comments considered to be abusive or unprofessional. Comments were categorised as either abusive or unprofessional and by the intended target (that is, teacher, unit, resource). Thirteen abusive comments (0.04 % of the sample) were identified. Five abusive comments were directed at the teacher and eight were targeted at teaching and learning experiences. Forty-six comments (0.15 % of the sample) were identified as unprofessional. Of these, seven comments were directed at the teacher and 34 were about units. This suggests that the vast majority of students do not abuse the privilege of giving anonymous feedback. Strategies identified in this paper to educate students and give appropriate feedback can be adopted by universities to minimise offensive comments. Universities can educate students and teachers in appropriate and professional ways of working together, in providing professional feedback to improve the student experience in teaching and learning and to support and mentor teachers in their academic careers.     

Implementation of Cost Sharing in the Ethiopian Higher Education Landscape: Critical Assessment and the Way Forward

Higher education participation in Ethiopia is very low (about 1.5 per cent) and is the major source of the critical shortage of educated and skilled human resource. The higher education system in Ethiopia is moving away from exclusive and dismally low enrolments towards increasing participation. To expand access, to redress inequitable subsidies by taxpayers to a small proportion of the age cohort and to diversify revenue the introduction of cost sharing is necessitated to supplement public finance. Cost sharing serves as an alternative non‐governmental source supplementing revenue opening more opportunities and making students responsible citizens and customers. It also has a profound effect on improving the management and academic efficiency of the higher education institutions. In the expanding system, covering the full tuition and food and room cost for a small proportion of the age cohort from the taxpayers’ money is inappropriate and inequitable distribution of resources. A significant number of students are enrolled in fee‐paying programs in public and private institutions. A modified model of the Australian type Graduate Tax, as a more attractive, simple and manageable scheme is adopted in the Ethiopian higher education landscape. The scheme is expected to ensure equitable access to students of any background, as there is no need to stipulate income of parents to arrive at the repayment amounts. Immediate removal of all subsidies to food and room, calculating appropriate tuition fees and costs, provision of every citizen a tax identification number (TIN) and decentralization and strengthening the tax collection and information system are essential for successful implementation of cost sharing in Ethiopia. These improvements enhance the confidence of both public and university community and improves cost recovery.     

Australian Universities 1939‐1999: How Different Now?

Between 1939 and 1999, when the Australian population increased from 7 to 19 million, university enrolments rose from 14,236 to 681,870. Until 1974 the most notable changes were the increases in the size of universities and of departments (which encouraged greater specialization), continued increases in research expenditures, in the percentage of postgraduate students, and a gradual decline in collegiality. In 1974 the Commonwealth Government assumed full responsibility for government grants to universities and abolished fees at just that time when growth rates in the economy fell sharply. Government influence on the universities increased, and there were some departures from the no-fees policy for international and postgraduate course-work masters and diploma students. Then in 1988 the Government decided to abolish the distinction between universities and colleges of advanced education, to create through amalgamations a smaller number of much larger universities and to set a specific mission for each university in the interest of economic growth. The Tertiary Education Commission was abolished and the universities dealt directly with the Minister and his Department. The Universities became distinctly more managerial, less collegial, and the range of courses and degrees was greatly expanded. There are now legitimate doubts about the quality of some degrees. Student fees came back, but in a way that reduced the financial burden on the government without giving the universities greater freedom. The government sponsored collective bargaining for university staff but as universities were not given the capacity to earn much additional income, increases in salaries increased student/staff ratios and induced a decline in morale.