Avoiding the goulash: closing gaps and bridging distances

Not many universities provide both distance and on-campus study options for study. Massey University has been delivering both for more than 50 years. In this time there has been a significant change from paper-based to increasingly online delivery (both on-campus and at a distance). Services provided to students have also changed and adapted to meet the needs of an increasingly diverse student population. The paper outlines changes in service delivery to on-campus and distance students, the development of an online toolset of self-help services and also provides an overview of the underpinning student success framework. This framework informs current and future service delivery and allows evaluation of the usefulness of services for on-campus and distance students.     

In practice: Enriching the student learning experience through community service learning

Cecil D. Bradfield and R. Ann Myers are professors of sociology and social work at James Madison University in Harrisonburg, Virginia, where they cofounded the JMU Center for Service-Learning. The Center is noteworthy in its dedication to (and success in) serving equally the academic learning needs of students and the needs of the community. Here Bradfield and Myers describe the Center and at the same time examine what makes service learning different from community service.     

BBC Education: the effectiveness and evaluation of educational broadcasting

BBC Education provides educational broadcasts for people of all ages‐‐ for young children, for pupils and for students in educational institutions including the Open University, as well as for adult learners in more informal groups and for those who are listening or viewing at home. All these broadcasts are supported by printed materials of various kinds and, in many cases, by back‐up services such as telephone referral facilities. BBC Education's services are provided as part of the BBC's public service remit. This paper outlines the contextual factors which BBC Education seeks to take into account and the research measures it takes to ensure the continued relevance of its output.     

在高校图书馆服务工作中引入市场营销观念

在知识经济时代,由于网络的发达,高校图书馆作为高校信息中心的地位受到了挑战。在明确自身非营利性组织的前提下,应树立全新的服务观念,以读者的需求为中心,立足有限的资源,应用市场细分的概念,借鉴市场营销观念,在工作中引入市场营销理论,满足读者的需求,不断改进服务工作。以实用型新技术为保证,形成信息传递、使用的全环节整合服务模式,为科研、教学工作提供文献信息资源保障。     

The International Baccalaureate Career Programme: a case study of college and career readiness policy goals

The International Baccalaureate (IB) is noted in school reform policy circles as the gold standard of academic excellence. While the presence of IB as a sought-after education vendor has grown in the past decade, the organization has attempted to shake off its image as an elite agency serving only private international schools with its longstanding liberal arts curriculum. As such its turn toward the public sector in the United States with a credential for vocational students appears perplexing and out of step with its product brand, but the newer Career Programme (CP) is marketed as meeting the needs of applied learners in secondary schools. This paper offers a case study of two schools in one US state that adopted the CP, generating IB school enrollments from among talented vocational students while elevating its ranking on the college and career readiness (CCR) score, an annual assessment of postsecondary success. The CCR policy reformers advocate curricular improvements so that all students receive the academic foundations and employability skills needed to thrive in the new economy. Yet the egalitarian discourse of CCR could not be attended to using the CP. In this case study only high-achieving students were advised to participate and enroll in the program.     

Counseling and advisory service for adult learners: An Open University perspective

The nature of counselling and advisory services which the Open University offers its students and applicants is dictated by the fact that its students are learning at a distance, are adults, and are not engaged in full-time study. In addition, a policy of open entry means that while some students come from a background of higher education, others have few or no previous qualifications. These factors require the University to try to provide an individual service to its applicants and students whenever possible. In pursuit of this aim students are allocated to Tutor-Counsellors, part-time staff who are locally based and who have a continuing responsibility for the progress of individual students from their initial registration until graduation. These Tutor-Counsellors play a considerable part in determining the extent, nature, and timing of the resources with which the university can support an individual student. Tuition for higher level specialist courses is normally provided by tutors at a greater distance, with the Tutor-Counsellors continuing to provide local generalist support. The Open University has set up a regional infra-structure of full-time academic and administrative staff for the support, briefing, supervision, and organization of this local network of part-time staff.     

地方高校科技查新申报与管理的网络实现

科技查新服务已成为许多高校图书馆的一项重要服务项目,惠州学院作为地方高校在开展多年科技查新服务的基础上,建立了自己的科技查新系统。文章通过介绍该系统的设计思路和运作流程,探讨了地方高校科技查新工作如何实现网络申报与管理的设想。     

Providing Effective Consultation to Students With Severe Developmental Disabilities and Their Families

Increased interest in the specialized needs of students with severe developmental disabilities has resulted in a doser examination of the service delivery system. The complex nature of services required by this population often necessitates a larger network of professionals to assist the client and his or her family. As a result of specialized requirements, the need for consultation may be increased and modification of practices may be needed. This article surveys some of the issues involved in the consultation process. Emphasis is placed on the special partnership that is required in order to provide effective services.     

Towards a reframing of student support: a case study approach

This paper reports on a study that investigated the range of institutional support needs of international students at one Australian university with a view to increasing understanding of their needs and the ways in which support was provided. The study involved a number of data collection methods including focus groups, key informant interviews and a larger scale survey, undertaken in an inductive and sequential process. The results indicated that the levels of awareness about services differed, that lack of knowledge of how to access a service and finding information about it were key reasons for non-use, and that the helpfulness of staff impacted on the perception of services as useful. The paper concludes by recommending a reconsideration of current practices to move towards a model of student support service provision in which the student is at the centre.     

NGN与PSTN业务分析比较

随着通信技术的快速发展和市场需求的变化,电信业务正由传统的语音业务向包括语音、数据、图像等综合性业务转变。传统电话网络业务过于单一,成为网络通信业务发展的瓶颈,通过分组网的过渡可以引入下一代网络,以两网(PSTN和NGN)的平滑演进驱动新兴增值业务。     

Developing a code of practice for disability coordinators

In England and Wales the Code of Practice on the Identification and Assessment of Special Educational Needs, and the role of the special needs coordinator, are well established at statutory level, but they are neither universal nor well established in the higher education (HE) sector. Where disability services do exist in HE, they vary in staffing, policy and practices, and disability coordinators have many concerns about the service they provide. In Australia the tertiary sector has recently developed a code of practice for students with disabilities, and in the USA the Association on Higher Education and Disability has developed a code of ethics for its members. A survey of HE disability coordinators on the issues and dilemmas experienced in their work and their views on the need for a code of ethics was undertaken in February 1998 by Skill (National Bureau for Students with Disabilities) and the University of East London. The findings and proposed strategies are discussed in the light of current initiatives for disability services in HE.     

试论成人高等教育教学服务中的补救管理

成人高等教育作为高等教育的一种形式,一直以来为满足人们接受高等教育的需求提供着教育服务。成人高等教育是为学生提供教学服务的过程,服务过程中难免存在着过失和不足。通过对服务补救必要性的认识,分析造成服务失误的主要原因,以及实施服务补救管理的对策,以提高学生对成人高等教育服务的满意度,从而促进教学质量的提高。     

SERVING STUDENT NEEDS THROUGH WRITING CENTERS

Many community colleges have writing centers to help students develop their writing skills because the ability to communicate ideas clearly and accurately is essential for college success. Writing centers are staffed by faculty members, paraprofessionals, and peer tutors who assist students with planning, drafting, and revising essays and research projects. Many centers also offer computer programs and word processing as writing tools. These findings resulted from a study of 13 writing centers in community colleges belonging to the League for Innovation in the Community College. We used a questionnaire to collect data on the design and operation of each center. Although many similarities exist, each campus has modified such features as staffing, hours, and services to meet the needs of its student body. Usage rates indicate that students need and seek out services that can help them achieve academic success.     

An alternative to foster care for victims of child abuse/neglect: a university-based program

Two central forces dominated the conception and development of the Parents and Children Together (PACT) project: the need for provision of an in-home alternative to foster care for abuse and/or neglect families and the prevention of further abuse and/or neglect in the family. Wayne State University in Detroit is the site for Parents and Children Together (PACT) project, a contractual service of the Michigan Department of Social Services (DSS). Graduate students provide in-home services to referred families who, due to child abuse or neglect, would otherwise have their child(ren) removed from the home. This family-based work is a one-year cooperative education experience for students interested in professions in the human services. This report discusses the PACT project as a grant operated through the university, the specification of course work associated, and the attraction of students to graduate study with "hands-on" experience. All of these program attributes, as well as the resource of the project for research, make it an important effort for the university. Further, the university has an additional meaningful role with community residents. Beyond university and student opportunities, the DSS and its clients benefit by having broad-based expertise brought into homes on a weekly basis. Annual success rates of keeping children out of foster care are cited along with cost effectiveness. The university's role in levels of prevention in a highly coordinated community effort is indicated.     

电子商务服务业模块化组织形成路径探析

模块化组织作为一种新型的组织模式已经广泛应用于传统产业和新兴产业,成为促进产业组织持续创新和升级的有效方式。本文在分析电子商务服务业模块化的必要性及可行性的基础上,深入探讨电子商务服务业模块化组织的形成路径。通过模块化分工与服务外包,最终形成电子商务服务业的模块化价值网络,从而更强有力地支撑电子商务市场整体规模的稳健增长。     

Who Takes Community Service Courses and Why

Abstract

The demographic characteristics of community service students and the reasons for their enrolling in community services courses were studied in ten community colleges. A total of 4,631 community service students responded to an instrument developed from a previously constructed taxonomy of community service objectives.

The results showed that most students felt that their reasons for taking the course were being met. However, it was evident that improvement was needed in communicating course objectives prior to registration for many courses.

It was also concluded that community services should make greater efforts to serve all types of citizens of the community.     

创新服务机制提高大学生群众工作能力浅析

党的群众路线教育实践活动号召全党深入群众,了解群众需求,为群众解决困难和问题;在共青团践行党的群众路线号召时,一方面要注重青年的群众工作,另一方面要把广大团员青年的群众工作能力提上去,展现党的后备军的风采;以五邑大学土木建筑学院为例,通过研究大学生志愿服务机制,总结大学生在志愿服务平台上的群众工作体现,从志愿服务的组织归属、运营方式、服务质量和活动内容四个方面,探讨如何锻炼和提高大学生的群众工作能力。