河南省本科高校图书馆网上信息服务现状分析

从基础服务、电子资源服务、信息咨询服务三方面对河南省部分本科高校图书馆网上信息服务进行抽样调查,通过对调查结果的统计和分析,指出河南省高校图书馆网上信息服务的现状和不足,并探讨了提高河南省高校图书馆网上信息服务水平的思路。     

Determining the Key Dimensions for Evaluating Service Quality and Satisfaction in Academic Libraries

ABSTRACT

Offering quality services and evaluating the rate of success in providing users with target services is the pervasive importance of academic libraries. The central purpose of this study is to determine key dimensions of service quality and satisfaction through developing a new item-scale for evaluating service quality and satisfaction in academic libraries. For primary data collection the study used a 28-item instrument based on five dimensional modified version of SERVQUAL. Respondents were asked to indicate their degree of opinions in the three-columns format: desired service expectation, minimum service expectation, and perception of service performance on a 7-point Likert-type scale. The researcher initially conducted a pilot survey to clarify the overall structure of the questionnaire items to be accepted and used. The reliability of the analysis of data with distinct service attributes were taken from ten public and private university libraries in Bangladesh. Subjecting data obtained to exploratory factor analysis shows that academic library service quality and satisfaction is related to four basic dimensions: caring, competence, resources, and library as a place. Twenty-six service items were identified after extraction through exploratory factor analysis, where nine items were shown before “caring,” five items for “competence,” seven items for “resources,” and five items for “library as a place.” The result in fact provides a generic and robust instrument and recognizes a new item-scale, namely “real service expectation” for the librarians and information science practitioners in the assessment of service quality and satisfaction in academic libraries and in the related fields.     

A Study of the Causes of User Dissatisfaction in Academic Libraries: A Case of University Students in a Developing Country

ABSTRACT

This article investigates students’ perceptions and expectations of service quality to understand the causes of dissatisfaction with the services delivered by the university libraries in Bangladesh. A total of 623 usable responses were collected from ten public and private university libraries in the country. The survey data were collected using a modified five dimensional SERVQUAL-based questionnaire, consisting of 26 service items. To determine the level of user satisfaction/dissatisfaction with the service items, the study used the disconfirmation theory with slight modification. It was found that users’ unrealistically high expectation for quality services is one of the key sources of their dissatisfaction. The other causes of dissatisfaction include lack of user-employee relationships, lack of attention to users’ needs, an external communication gap between library and users, lack of attention to enhance staffs’ performance, etc. Based on the service deficiencies identified, the study offers some measures that could be used as a way to improve service quality, and thereby user satisfaction.     

Applications of Internet of Things in university libraries of Pakistan: An empirical investigation

This study aims to investigate the applications of the Internet of Things (IoTs) and highlights the challenges faced to implement IoTs in Pakistani university libraries. This study opted exploratory sequential mixed-methods approach and was completed in two phases. In the first phase, purposefully selected university librarians were interviewed. In the second phase, quantitative data were collected from 122 university librarians across Pakistan. This study found that Pakistani university libraries implemented IoTs-based appliances including smart air conditioners, automatic fire alarms, smart hand sanitizer machines, and smart security doors. Moreover, the university libraries were using limited IoT-based services that are auto notification of check-out, check-in the reading materials, self-check-out and self-check-in system, recognition of user's card, and the use of Radio Frequency Identification (RFID) tags for security perspective. The major challenges to implementing IoTs applications were found lack of a highly networked and integrated environment, budget problems, unavailability of policy and strategic plan, and the lack of technical personnel. This novel study explains the extent of IoTs applications and the challenges to adopt and implement IoTs in Pakistani university libraries. The research findings would be useful for library and university administrators who are interested to implement IoTs applications in their libraries.     

对我国20所高校图书馆网站内容建设情况的调查与分析

从版本、栏目设置、电子资源建设、网站导航、读者互动、数字图书馆建设、个性化信息服务等方面对国内20所高校图书馆网站的内容建设情况进行调查分析,认为我国高校图书馆网站内容建设尚未走出重藏轻用的误区,信息资源建设重复且缺乏特色,虚拟参考咨询和和个性化信息服务不够深入,而且缺乏资源组织的规范、标准和网络管理的政策和措施。针对这些问题,提出我国高校图书馆网站内容建设的建议。     

基于用户需求的图书馆用户满意实证研究

通过对图书馆用户满意和用户需求的研究成果进行梳理,分析图书馆用户满意的构成维度、影响因素、用户需求特征,以及用户需求与满意之间的关系;从需求角度出发,构建图书馆用户满意度模型.采用问卷法对高校图书馆和公共图书馆的用户进行调查以收集原始数据,采用结构方程模型进行模型验证.研究发现:用户需求与感知的不一致会直接影响其对图书馆的满意度;图书馆用户整体满意度由信息资源满意、信息服务满意、信息系统满意组成,这三种满意度分别都会正向影响图书馆整体满意度;信息资源满意会正面影响信息系统满意,信息服务满意会正面影响信息资源满意,而信息系统满意也会正面影响信息服务满意.     

Understanding the moderating effect of tie on the transfer of ease of use and usefulness from print resources to electronic resources

Chinese university libraries are transitioning from traditional print collections to hybrid collections, resulting in collections which may be print-only, electronic-only, or contain both formats. This leads to many challenges in the management of electronic library resources. This study explores the moderating effect of tie (perceived similarity) on the transfer of ease of use (amount of effort required to use library resources) and usefulness (the degree to which using library resources would improve performance) from print resources to electronic resources, with the view in mind of facilitating the effective use of online electronic resources in Chinese university libraries. Drawing upon self-perception theory and the technology acceptance model (TAM), a research model is developed and tested using questionnaires and, partial least squares (PLS) structural equation modeling (SEM). The results suggest that the perceived tie by users between print resources and electronic resources positively moderates the transfer of ease of use from print to electronic, while negatively moderating the transfer of usefulness from print to electronic.     

A university library management model for students’ learning support

Abstract

This research was aimed at developing a university library management model that would support students’ learning. The research was conducted in three phases: 1) an investigation into the requirements of a university library service of instructors; 2) an investigation into the attitudes of librarians, libraries’ administrators, and university’s administrators toward the roles of library and policy concepts relating to university library management that promote students’ learning; and 3) the development of a university library management model for students’ learning support. A mixed research method was applied comprising qualitative and quantitative approaches. Data was collected using in-depth interviews and questionnaires. The findings have led to a proposal of a university library management model that supports student learning, which is comprised of five components: 1) management policy and system; 2) learning resources; 3) learning support services; 4) learning environments; and 5) the competency and roles of information professionals. It can be stated that studies into Thai university library implementation, strategic plans, and self-assessment reports under the quality assurance system showed that even though libraries have updated resources and services following changing situations in policies, technologies, and users’ needs, there is no clear indicator that Thai university libraries have any strategy for acquiring roles to support students’ learning with practical outcomes. Through reliable research work, this study into a model for university library management would result in a means of developing university libraries that truly supports university student learning based on information from instructors, library administrators, and librarians.     

大学图书馆用户满意度调查方法研究及启示

澳大利亚大学图书馆应用Rodski用户满意度调查方法从用户的角度评价图书馆的服务工作绩效,找出图书馆服务工作的重心及急需图书馆改进的领域,以利于整体把握和推进图书馆质量管理工作。文章从调查目的及指导思想、RodskiGroup与澳大利亚大学图书馆馆长委员会(CAUL)合作方式、调查方法及数据统计方法、调查结果在图书馆工作中的应用等方面研究评价了这种调查方法及其给我国大学图书馆用户满意度调查研究和图书馆服务质量评估工作带来的启示。     

高校图书馆读者满意度调查研究

从学生用户信息需求的角度出发,基于问卷调研数据,采用LibQUAL+模型与象限分析相结合的方法,以黑龙江大学学生用户为研究对象,根据黑龙江大学学生用户对图书馆各个方面的满意度的调查结果,对高校图书馆读者满意度进行综合分析。结果显示:图书馆信息服务是高校学生用户共同关注的核心焦点。对黑龙江大学图书馆读者满意度相关因素进行揭示,以期从学生用户信息需求的角度为国内高校图书馆读者满意度的相关理论研究和实践应用提供借鉴。     

MARC Record Services: A Comparative Study of Library Practices and Perceptions

The number of journal titles available in digital format to libraries through aggregators and publisher packages has increased, but library resources to catalog these titles have not kept pace with the increases. More libraries are therefore turning to MARC record service vendors to provide batches of electronic serials bibliographic records, either full or brief. This study presents the results of a survey asking library personnel about their experiences with and attitudes toward MARC record services. Although many survey participants expressed satisfaction with the services, they also responded that they would like a greater number of more accurate full bibliographic records. Also, although a majority of libraries use a separate records approach with the services, a significant minority use a single record approach.     

高校图书馆与用户关系评价

[目的/意义]关系质量是用来衡量用户与图书馆关系强度的指标。本研究试图构建科学的评价指标体系,对图书馆关系质量进行评价研究,进而有针对性地提出提高图书馆关系质量的管理建议。[方法/过程]针对高校图书馆用户进行问卷调研,利用探索性因子分析,总结图书馆关系质量的构成维度;并对用户感知的关系质量进行描述性统计分析、象限分析和方差分析。[结果/结论]实证研究结果显示,图书馆关系质量是由满意、信任和承诺3个维度组成的,用户对其评价总体上偏向于正面。其中,承诺维度评价最高,信任维度评价最低。对图书馆熟悉和非常熟悉的用户对图书馆关系质量的评价显著高于一般熟悉和不熟悉的用户。为了提高用户对关系质量的感知,图书馆应该建立推行图书馆服务的规范准则,提高图书馆员的服务能力,推动资源导向服务向用户导向服务的转变,加强图书馆与用户的互动。     

高校科研支持服务项目分析与选择

[目的/意义] 从用户满意度出发将高校图书馆已开展的科研支持服务项目进行排序，通过Kano模型找出关键因素以及对项目的影响，以便图书馆能够合理配置资源，提高服务质量。[方法/过程] 运用Kano模型的基本理论，结合"985"高校图书馆科研支持服务项目分类，通过设计Kano问卷、开展问卷调查、统计调查数据和分析满意度4个步骤将科研支持服务项目进行归类。[结果/结论] 提出4个层次的科研支持服务项目，分别为基础项目、扩展项目、特色项目和无差异项目，为不同规模的高校图书馆提供科研支持服务项目选择的一种分析方法和建议。     

辽宁省高校图书馆网络服务调查分析

论文通过访问辽宁省87所高校图书馆网站,对网站的开通情况、资源与服务情况进行调查。重点介绍各高校馆通过网站为读者提供的非电子资源、数字资源、特色资源的馆藏揭示服务,以及读者便利通道、参考咨询、电子期刊等网络服务的开展情况,通过调查结果分析辽宁省高校图书馆的网络服务水平。     

我国台湾地区高校图书馆电子资源规章制度研究

[目的/意义]探讨我国台湾地区高校图书馆电子资源规章制度建设的先进理念,为完善大陆地区高校图书馆电子资源规章制度提供参考和借鉴。 [方法/过程] 依规章制度的内容类别,从馆藏政策、资源采集、读者服务、培训推广和管理规范5个方面总结台湾高校图书馆电子资源规章制度建设的经验。[结果/结论]在制订和完善高校图书馆电子资源规章制度时,应着重制订科学的评估标准;优先采用联盟采购方式;重视知识产权保护;开展电子书阅读器借阅服务。     

Quality indicators and user satisfaction in university libraries

The assessment of the quality of service and user satisfaction in university libraries contributes to the design and implementation of actions that respond to the needs expressed by the university population, to the optimization of resources and to the impact in the increase of the quality of services offered. The results of the assessment carried out in four university libraries which are part of the Jesuit University System are presented. The methodology used is the Structural Equation Modeling (SEM), through which quality of service, value of service, user satisfaction and user loyalty are measured. The validity and reliability of the model designed and implemented for the generation of indicators are verified. The online self-administered survey that feeds the model was applied to the users of participating institutions.     

Report of the “Train the Trainers in Information Literacy” Workshop Hosted by the Centre for Information Literacy,University of Cape Town,Cape Town,Republic of South Africa, 4–6 October 2008

This study was conducted to investigate research scholars’ perceptions of the information sources, services and infrastructures in university libraries in Kerala. A survey questionnaire was sent to research scholars working in four universities. The study revealed that the organization of resources and services in university libraries is not fully oriented towards supporting the process of research, and scholars were not satisfied with existing primary resources and personalized services. The study provides recommendations to enhance research-oriented library resources and services.     

Examining Undergraduate Students' Priorities for Academic Library Services and Social Media Communication

Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services.     

Surveying scholars’ perceptions of electronic environments: A case study of university libraries in Kerala (India)

This study was conducted to investigate research scholars’ perceptions of the information sources, services and infrastructures in university libraries in Kerala. A survey questionnaire was sent to research scholars working in four universities. The study revealed that the organization of resources and services in university libraries is not fully oriented towards supporting the process of research, and scholars were not satisfied with existing primary resources and personalized services. The study provides recommendations to enhance research-oriented library resources and services.     

高校图书馆个性化专题推荐研究

为应对高校图书馆用户普遍面临的"信息过载"和"信息迷航"问题,提高图书馆专题信息服务质量和优化资源的有效利用,文章采用数据挖掘和数据推荐技术,构建了一个高校图书馆个性化专题推送服务模型,并应用该模型对广西某高校图书馆MELINETS II系统中大量的查询借阅日志记录进行了挖掘和分析,以便为高校图书馆用户指引及时、准确、适宜的资源,并提供更具人性化和针对性的个性化信息服务。