基于LibQUAL+~(TM)的图书馆服务质量实证分析——以河南省四所民办高校为例

LibQUAL+TM服务质量评价体系是美国图书馆界2004年以来最有影响的服务质量评估体系和方法,引用其来评价河南民办高校图书馆的服务质量是一个新的尝试。结合工作实际,基于LibQUAL+~TM服务质量评价体系和方法,在河南省四所民办高校图书馆进行问卷调查,根据相关数据做了分析研究,提出了服务质量的改进意见。     

图书馆服务质量评价实现探讨

文章根据图书馆服务质量评价的现状,阐述了图书馆服务质量评价的重要性及建立图书馆服务质量评价体系的原则,提出了基于用户“期望——感知”的评价模型,该模型由服务因子、象限分析和计算模型组成。运用象限分析法来动态评价和跟踪服务质量,运用计算模型中计算公式可获得体现服务质量优劣的数值。并以此为基础,探讨了图书馆服务质量评价的实现方法及动态评价服务质量的软件功能。     

基于粗糙集理论的图书馆藏书质量评价

根据粗糙集理论,建立图书馆藏书评价指标体系,并确定各评价指标权重的计算方法。通过实际算例分析,说明此评价体系在图书馆藏书评价中的具体应用,使得图书馆藏书结构优化,从而提高读者服务效果,实现图书馆的经济效益和社会效益的提高。     

关于建立公共图书馆参考咨询评价体系的思考

本文从图书馆参考咨询发展趋势及新的服务环境的角度出发，对构建有实效的参考咨询评价体系进行了探索，具体探讨了公共图书馆参考咨询服务的类型、模式及评价体系构建的原则，提出了图书馆参考咨询评价指标，分析了评价体系的实现方法。     

网络环境下大学图书馆综合评价理论与方法探究

本文在分析国内外图书馆综合评价现状及存在的问题的基础上,解析网络环境下大学图书馆综合的评价结构和影响因素,运用图书馆综合评价的相关理论,建立起了一套比较完善的网络环境下大学图书馆综合评价的指标体系和方法体系,为网络环境下大学图书馆进行综合评价探索新的思路。     

基于绩效三棱镜的图书馆绩效评价体系研究——从利益相关者的视角出发

当前的图书馆绩效评价体系研究没有考虑图书馆的多元利益相关者,缺乏对图书馆的全面价值管理和战略性评价。为了促进图书馆的全面价值管理和可持续发展,需要建立新的绩效评价体系。以利益相关者理论为基础构建的图书馆绩效三棱镜评价体系,注重对利益相关者需求和贡献、战略、流程、能力的全面评价,具有全面性、有效性、科学性和逻辑一致性等特点,为图书馆进行全面价值管理和绩效评价提供了新途径。     

高校移动图书馆服务质量影响因素探究——基于ANP-模糊综合评判法

[目的/意义]针对当前移动图书馆服务质量评价的不足,提出一种新的移动图书馆服务质量评价体系,引导移动图书馆提供有针对性、高质量的信息服务。[方法/过程]基于文献研究和专家访谈,结合高校移动图书馆服务特征,构建4个准则维度和13个子维度的高校移动图书馆服务质量多维度评价体系。采用网络分析法(ANP)对各级影响因素的相对重要性权重进行估计。通过问卷调查收集数据,对西安某高校移动图书馆服务质量进行分层次的模糊综合评判,多角度评估该校移动图书馆服务质量水平。[结果/结论]结果表明,信息质量是最重要的准则维度,有用性和丰富性是最为关键的子准则维度。运用ANP和模糊综合评判方法构建高校移动图书馆服务质量评价体系和权重估计具有较好的适用性,同时也可为提升移动图书馆服务质量水平提供借鉴。     

以人为本的图书馆生态评价指标体系构建研究

以人为本的图书馆生态评价指标体系已成为理论研究的新的生长点,它的构建应在遵循系统平衡、代表性、融合性、可比性、人本性、相对结果性原则的基础上,实现对图书馆生态评价指标体系模型的构建与延伸。其目的在于通过生态评价指标体系理论依据的获取、权重的确定、综合指数的计算,对图书馆生态化进行评价,并根据计算的结果,对图书馆生态化的程度进行分级,进而促进图书馆的生态化发展。     

集对分析多属性决策方法及其在高校图书馆读者满意度综合评价中的应用

读者满意度是衡量图书馆工作质量的重要指标。本文从高校图书馆读者满意度评价的实际需求出发,采用集对分析联系数系统反映读者对图书馆服务水平的满意和不满意程度,提出了一种构造读者满意度联系数的新方法和基于集对分析的图书馆读者满意度多属性评价方法,该方法能够方便实现单项和多项测评项目的分析与评价。实例计算表明了该方法的有效性,为图书馆读者满意度的评价提供了一种新的有效评价途径。参考文献5。     

以人为本的图书馆生态评价指标体系构建研究

以人为本的图书馆生态评价指标体系已成为理论研究的新的生长点,它的构建应在遵循系统平衡、代表性、融合性、可比性、人本性、相对结果性原则的基础上,实现对图书馆生态评价指标体系模型的构建与延伸。目的在于通过生态评价指标体系理论依据的获取、权重的确定、综合指数的计算,对图书馆生态化进行评价,并根据计算的结果,对图书馆生态化的程度进行分级,进而促进图书馆的生态化发展。     

British Writings on Romania: From Travel Accounts to Studies

This article surveys a sample of sources of the information about Romania available to British readers in nineteenth century British newspapers and periodicals. It traces first contacts between the Romanian lands and Britain after the union of the principalities of Wallachia and Moldavia in 1859, then after their independence from the Ottoman Empire. The article highlights an increased Romanian interest in British periodicals, which reported and reviewed Romanian literature and scholarship. The article concludes that nineteenth century British newspapers and periodicals offer a great variety and wealth of new material previously unavailable or unknown to researchers. It also states that only a portion of a large quantity of this material has been indexed and is therefore available via the bibliographic sources mentioned in the article. The author argues for the need of a new and updated British-Romanian bibliography, which can draw on new online resources offering access to thousands of new newspapers and periodical records.     

Politicking for the Public Library

ABSTRACT

In today's current political environment raising support for millage renewals, bond campaigns or even millage continuations for public libraries is affected by national politics, and a tendency towards tax aversion on principle across the country. The lessons we can learn from the governing boards of small and rural public libraries are worth raising up to a greater national consciousness. Board governance, community consciousness, and facilities management are clear and logical tools that elected boards of public libraries can use to politick for support of libraries.     

Architectures of Knowledge and Literary Tradition: A History of the Almanac in Croatia

ABSTRACT

The history of the almanac in Croatia is reconstructed through primary research in bibliographic and archival sources. The almanac is a vehicle for knowledge communication in informal contexts, engaging both oral tradition and literary forms traceable to medieval literacy and ways of structuring knowledge. The history of the almanac in Croatia reflects the changing context of the book trade, literacy, and the evolution of language. Four main stages are identified: (1) the beginning of the annual almanac in the seventeenth century; astrological almanacs reflecting the sensibility of the Baroque period; (2) the Enlightenment's stimulation of almanac publishing in the spirit of contemporary secular reforms in agriculture and education; (3) nineteenth-and twentieth-century almanac trade, showing complex and overlapping networks for the production, distribution and appropriation of printed almanacs;(4) roughly the end of World War II, when the almanac slowly moved out of the role of a popular mass medium and into specialized niches represented by regional, diaspora, and religious almanacs.     

Slavic Approval Plans: What Works and What Doesn't

ABSTRACT

The paper looks at library approval plans for material published in Slavic, East European, and Eurasian countries from the selector's point of view. Reasons why a selector would or would not want one are examined. Success with approval plans requires monitoring receipts, as well as good and ongoing communication among the selector, the acquistions department, and the vendor. A preliminary list of vendors offering approval plans for the countries of the region appears in the appendix.     

How Digital Content Resellers are Impacting Trade Book Publishing

Some key questions for publishers in today’s market are: Could Amazon’s recent merger and acquisitions strategy create a disruptive or paradigm shifting business model in the publishing industry? Do their recent actions post mergers and acquisitions illustrate a predicable pattern of behaviour that publishers can strategize around? This paper will explore these questions and look at some of the possible reasons behind Amazon’s business practices and the possible consequences to publishers.     

由“资源集聚”向“需求导向”转变——对武汉科技信息服务平台建设的思考

为进一步提升武汉科技信息共享服务平台使用效率,本文从平台资源建设、资源应用、供需对接方式和供需特点等方面分析了武汉科技信息资源服务现状;基于需求和利用的角度,结合平台管理实践和走访用户、问卷调查等研究方法,从信息资源需求主体和平台自身建设管理两个维度,找出制约科技资源供需对接的主要因素;以市场化和制度化为创新理念,从政策创新、机制创新、市场化服务、环境营造、人才培养等方面提出平台建设由“资源集聚”向“需求导向”转变的对策建议.     

Germany's New Culture of Welcome—Our Libraries are an Essential Part of it

ABSTRACT

German authorities are expecting more than 1 million refugees by the end of 2015. These people come to Germany to seek protection and assistance and to build a new life, therefore it is important to welcome them and to assist them in their integration as soon as possible. This situation creates a versatile and perfectly fitting opportunity for cultural and educational programs, including libraries, which can play a vital role in this integration process. The key to integration is the knowledge of the German language, and the most important challenge now is to teach the necessary language skills to as many asylum-seekers as possible.     

Syndicating Rich Bibliographic Metadata Using MODS and RSS

Abstract

Many libraries use RSS to syndicate information about their collections to users. A survey of 65 academic libraries revealed their most common use for RSS is to disseminate information about library holdings, such as lists of new acquisitions. Even though typical RSS feeds are ill suited to the task of carrying rich bibliographic metadata, great potential exists for developing applications that can exploit metadata exposed to Web services via RSS. Using the MODS metadata format, entire catalog records can be seamlessly embedded in RSS 2.0 feeds. Existing tools, such as Library of Congress Java toolkits and XSLT stylesheets, can facilitate this process, while a new XSLT stylesheet may be used to create the RSS feeds complete with MODS records. As an example of the added functionality these MODS/RSS feeds can offer, records from a MODS-enriched RSS feed can be ingested into a non-RSS application such as Zotero. As more emerging library technologies use Web services architectures to handle data objects, the ability to syndicate catalog records will become more critical to providing innovative library Web services.     

Selling Women on PDAs from “Simply Palm” to “Audrey”: How Moore's Law Met Parkinson's Law in the Kitchen

This essay investigates key moments in the history of personal digital assistant (PDA) marketing to women. Analyzing promotional texts for three PDAs that received considerable press coverage from 1999 to 2001, this essay explores the cultural significance of the convergence of anxieties about women's place in the gendered division of labor with the computer industry's changing marketing imperatives. Drawing on an array of promotional texts, including news articles, press releases, promotional Web sites, and ads appearing in newspapers and magazines, this paper tells the story of how the computer industry aimed to sell smaller, faster computing devices to women while promising to mediate and thus reproduce women's overwork as paid and familial laborers. After experimenting with the PDA as a sexy fashionable gadget for working women, marketers approached women as mothers with “Audrey,” an Internet appliance designed for the kitchen.     

Communicating With Bank Stakeholders During Recession: Why It's Important,Who Is Doing It,and How to Stay in the Loop

This study explores the attitudes and actions of bank managers toward communication spending during recession. Results of this study indicate that organizational leaders cut communication spending early during recession and also erroneously rely on the bank's financials to mitigate irrational customer withdrawals. This research is used to illustrate the need for public librarians to meet the needs of bank stakeholders when their institution ceases to communicate during crises, for academic librarians to educate students in undergraduate and graduate programs regarding heightened information needs during recession, and for corporate librarians to understand a potential avenue for competitive advantage during recession.