Information adequacy, job satisfaction and organizational culture in a dispersed-network organization

This investigation examined the relationship of information adequacy to job satisfaction and organizational culture in a healthcare organization with both office and field personnel. Information adequacy was assessed in four areas: personal performance, organizational policies, organizational performance, and organizational objectives. Comparisons of field and office personnel indicated that they did not differ on information adequacy or job satisfaction; they did, however, differ on several dimensions of organizational culture. Also, the relationship of information inadequacy to job satisfaction and organizational culture differed for employees depending on whether they worked primarily in the field or primarily in the office. Implications of the findings are drawn for organizations with a dispersed-network structure.     

烟台地区图书馆员工作倦怠调查与分析

采用问卷调查的方法,选用国内修订的马斯拉奇工作倦怠量表通用版(MBI-GS),对烟台地区不同类型图书馆的275名图书馆员进行随机调查。检验了MBI-GS量表在我国图书馆行业的适用性,检测其信度和效度;t检验和方差分析结果表明,人口统计学变量会影响图书馆员工作倦怠水平。论文最后提出了预防、减缓和消除图书馆员工作倦怠的措施与建议。     

The Rate and Delay in Overload: An Investigation of Communication Overload and Channel Synchronicity on Identification and Job Satisfaction

This study investigates the relationship between communication overload and uses of diverse communication channels in terms of their level of synchronicity. Emphasis on the synchronicity of any given channel reveals how temporal elements (i.e., rate and processing time) play an important role in perceptions of communication load. Additionally, this study examines the association between communication overload, organizational identification and job satisfaction. Findings reveal: (a) both high and low synchronous channels are associated with increased reports of communication overload; (b) a mediating effect of organizational identification on the relationship between communication overload and job satisfaction; and (c) a moderating effect of communication overload on the relationship between low synchronous channels and organizational identification.     

Effect of timing of communicator identification and level of source credibility on attitude

This study investigated whether roommates who were similar in their communication traits would express more satisfaction with and affinity for their roommates. Specifically, the communication traits of willingness to communicate, interpersonal communication competence, and verbal aggressiveness were considered. Participants (college students and their roommates) completed measures of their own communication traits and their feelings about their roommates. Results showed that roommates who were prosocially similar (when both roommates were high in willingness to communicate, when both roommates were high in interpersonal communication competence, and when both roommates were low in verbal aggressiveness) reported the highest roommate satisfaction and liking.     

An integrated model of workload,autonomy, burnout,job satisfaction,and turnover intention among Taiwanese reporters

This study examines the relationships among workload, news autonomy, burnout, job satisfaction, and turnover intention among Taiwanese reporters. Results of a survey of 1,099 reporters indicate that workload and news autonomy were significantly associated with burnout. In addition, burnout was found to be negatively related to job satisfaction, which in turn had a significant effect on turnover intention. The results not only highlight the important role of workload and news autonomy in predicting burnout, but also extend previous research on journalist burnout by showing that job satisfaction acts as a mediator in the relationship between burnout and turnover intention.     

浅谈高校图书馆员的职业倦怠及心理调适

介绍了职业倦怠的概念，从高校图书馆员的职业特点出发，探索其职业倦怠的表现形式和成因。提出了一些心理调适的方法。     

Family Communication Patterns as Predictors of Organizational Dissent: A Replication Study

This study replicated a previous research project addressing connections between family-of-origin communication and organizational dissent expression. We predicted that family communication patterns (FCPs), specifically conversation and conformity orientations, would predict upward, lateral, and displaced dissent. As in the original study, significant findings emerged for upward dissent and conformity orientation. This replication study indicated family type as an inconsistent predictor of expressed dissent. Contrary to the original study, we found no evidence to support a connection between pluralistic family types and upward dissent. Finally, as an extension of the original study we analyzed effects of FCPs on displaced dissent, finding an inverse association with conversation orientation. Implications for future research are discussed.     

Communication Skills,Social Support,and Burnout among Advocates in a Domestic Violence Agency

Intimate partner violence affects millions of lives annually. Domestic violence advocates work to alleviate this problem; yet the nature of the work leaves them vulnerable to negative outcomes such as burnout. This study examined the relationships between communication anxiety, communication competence, perceived social support, and feelings of burnout among domestic violence advocates. Results from a survey of 69 individuals recruited from a US domestic violence agency show the combination of communication anxiety, communication competence, perceived emotional support, and perceived informational support accounted for approximately 13% of the variance in advocates' emotional exhaustion and 21% of the variance in advocates' experiences of reduced personal accomplishment. Responses also differ with the advocate's position in the agency. The following recommendations are offered: develop scenario-based communication skills training programs to reduce communication anxiety and increase communication competence, hold regular debriefing meetings to help advocates process their experiences and to receive peer support, and develop formalized mentoring programs that can provide social support for new workers.     

The Experience of Time at Work: Relationship to Communication Load,Job Satisfaction,and Interdepartmental Communication

This study examined 393 organizational members' reported communication load, job satisfaction, and interdepartmental communication satisfaction in relation to their experience of time along eleven dimensions—flexibility, linearity, pace, punctuality, delay, scheduling, separation, urgency, scarcity, and future and present time foci. Results indicate that organizational members who experienced their time as more delayed, more flexible, and more oriented toward the future tended to report higher levels of communication load. Additionally, members who characterized their work as more punctual and oriented toward the future were more satisfied with their jobs, while those who experienced work as faster paced were less satisfied. Finally, the organizational members most satisfied with communication among departments reported their work patterns as more linear and more strongly oriented toward the future, while members who reported their work as more delayed were least satisfied with such interdepartmental interactions.     

Feeling Valued Matters: An Examination of Instructor Confirmation and Instructional Dissent

This study explored the relationship between effective instructor behavior—instructor confirmation—and a potentially negative student behavior—instructional dissent. Previous studies demonstrate that student characteristics provide a limited explanation for how students express dissent (e.g., Goodboy & Myers, 2012 Goodboy, A. K. & Myers, S. A. (2012). Brief report: Instructional dissent as an expression of students’ verbal aggressiveness and argumentativeness traits. Communication Education, 61, 448–458. doi:10.1080/03634523.2012.699635[Taylor & Francis Online] , [Google Scholar]). Thus, scholars have begun to investigate the influence of instructor behaviors along with student characteristics to understand why students express dissent (LaBelle, Martin, & Weber, 2013 LaBelle, S., Martin, M. M. & Weber, K. (2013). Instructional dissent in the college classroom: Using the instructional beliefs model as a framework. Communication Education, 62, 169–190. doi:10.1080/03634523.2012.759243[Taylor & Francis Online] , [Google Scholar]). This study revealed that instructor confirmation negatively related to expressive and vengeful dissent, but not rhetorical dissent. Further, the three dimensions of instructor confirmation functioned differently in accounting for variance in expressive and vengeful dissent. Future research should build towards a model of instructional dissent model that reflects the unique characteristics of the instructional context and modifiable instructor behaviors.     

Correlates of staff motivation,satisfaction, and job performance of library staff in selected Nigerian University libraries

Abstract

This study examined staff motivation, satisfaction, and job performance among the librarians and library staff in six selected university libraries in Nigeria. The target population for the study includes the professionals and nonprofessional library staff. A total enumeration sampling technique was used to select 180 respondents, which represent the sample for the study. Data was collected using a self-designed questionnaire titled “Staff Motivation, Satisfaction and Job Performance Questionnaire” (SMSJPQ). Six research questions were developed and answered by the study. The results indicate that librarian and library staff are highly motivated with regular pay while the least motivational factor is frequent interaction with their friends. Library staff are primarily satisfied with their jobs when they are in constant link with their friends. Professional library staff significantly experience better work motivation than their nonprofessional counterparts. Significant correlation exists between staff motivation and job performance and between job satisfaction and job performance. In addition, the two factors (motivation and satisfaction) exert significant contribution to the determinant of librarians and library staff job performance. Based on the findings, the study recommended improvement in the level of motivation of nonprofessionals so that the significant difference with the professional counterpart would not be so much pronounced.     

高校图书馆员满意度与组织承诺关系及激励对策研究

以高校图书馆员为研究对象,采用问卷调查法和数量统计法,探讨高校图书馆员满意度与组织承诺关系。研究表明:工作本身、领导、同事对感情承诺具有显著预测力,工作本身、工作条件对规范承诺具有显著预测力,酬薪和晋升对持续承诺具有显著预测力。根据研究结论,提出激励对策。     

Small group relational satisfaction scale: Development,reliability and validity

A 12‐item Relational Satisfaction Scale (RSS) was developed and examined for reliability and validity. Reliability (Cronbach's alpha) for the RSS was high at .89 (M = 43.91, SD = 6.89). In Study I, full time employees (N = 228) reported attitudes about group work, assertiveness, responsiveness, perceptions of feedback and relational satisfaction in work groups. All four variables were positively correlated to relational satisfaction. In Study 2, the RSS along with measures of loneliness, cohesion and consensus were administered to 210 students involved in on‐going decision‐making projects. Positive relationships were found for relational satisfaction and cohesion and consensus, with a negative relationship for loneliness. Implications for future research are discussed.     

图书馆员沟通满意感的测量与分析

基于问卷调查,从5个维度测量图书馆员的沟通满意感,即对组织整体沟通氛围的看法、沟通开放性、相关工作信息的获取、直接主管的沟通意识及态度与主动性、同事之间的沟通关系等。在此基础上,从性别、入馆年限、职称、职位、教育背景方面,对不同馆员群体的沟通满意感及其相关因素进行考察,以发现其规律和特点。     

Attachment and Relational Satisfaction: The Mediating Effect of Emotional Communication

This study investigated associations among one partner's relational satisfaction and the other partner's style of attachment and emotional communication. Findings from a questionnaire study involving 581 couples showed that participants reported more relational satisfaction when their partners scored high in security and low in dismissiveness and preoccupation. These associations between one's relational satisfaction and the partner's attachment style were partially mediated by how the partner reported communicating emotions. Specifically, participants were less satisfied in relationships with preoccupied partners who reported expressing anger using destructive communication. Participants were less satisfied with dismissive partners who reported using detached emotional communication. Finally, participants were more satisfied with secure partners who reported using prosocial emotional communication. These findings suggest that the often-cited relationship between attachment and relational satisfaction is partially explained by emotional communication.     

The Relationship between Self- and Other-Perceptions of Communication Competence and Friendship Quality

This study explored dyadic effects of communication competence, assessed through self-perceptions and other-perceptions, on relationship quality in same-sex platonic friendships. Undergraduate students recruited a same-sex platonic friend to participate in this study along with them. Participants (N = 310; dyads = 155) completed an online questionnaire assessing their own and their partner's communication competence as well as their own relationship satisfaction and commitment. Results from actor-partner interdependence model analyses revealed both actor and partner effects for self-perceptions and other-perceptions of communication competence on relationship satisfaction and commitment. Additionally, partners’ other-perceptions of communication competence moderated the relationship between actors’ other-perceptions of communication competence and relationship commitment.     

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model     

Communication and marital satisfaction: Social desirability and nonlinearity

In this paper two possible limitations with much of the traditional research on communication and marital satisfaction are explored: The failure to test for social desirability bias and nonlinear effects. Fitzpatrick's RDI, social desirability, and marital satisfaction questionnaires were administered to one hundred seventy‐one couples. The results suggest that social desirability bias may inflate correlations between sharing, traditionalism and marital satisfaction. Further, “traditional” couples were no more satisfied than “independent” couples when social desirability is controlled. Several nonlinear quadratic effects were obtained between sharing, traditionalism and marital satisfaction.     

Communication Practices of Professional Service Providers: Predicting Customer Satisfaction and Loyalty

This study examined customers' perceptions of personalized service communication performance in relation to their expectations as predictors of their satisfaction and loyalty intentions in four professional service contexts. Survey data were obtained from 253 customers regarding their expectations and experiences with physicians, dentists, auto mechanics, or hairdressers. Multisample covariance structure analysis procedures were performed to assess the level of support for alternative theoretical models across all four professional contexts. Results provided support for one model, specifying that customers' perceptions of communication performance accounted for significant variation in customer satisfaction, which, in turn, predicted customers' loyal behavioral intentions. Customers' expectations did not play an influential role in predicting customer satisfaction and loyalty, as proposed in an alternative model     

Attribution Theory in the College Classroom: Examining the Relationship of Student Attributions and Instructional Dissent

This study sought to expand knowledge on instructional dissent by establishing the relationship between student attributions of instructor behavior (attribution theory) and their own communicative behavior following a difference of opinion with an instructor. Student participants (N = 244) completed survey questionnaires regarding their perceptions of instructor's internality for a perceived disagreement and their own communicative behavior following the incident (i.e., expressive, rhetorical, or vengeful dissent). Results indicate that students’ attributions of internality are positively related to all three forms of dissent.