中小型高校图书馆虚拟参考咨询模型的建设与思考

针对目前中小型高校图书馆虚拟参考咨询服务中存在的问题,通过实际调查提出合理化参考咨询的模型,并就模型中的重点部分进行论述。同时,指出图书馆的虚拟参考咨询建设要以本馆实际情况为基础,不能盲目赶时髦,要以实用为本,以期达到通过最小的投入获得最大的产出,充分利用现有的人力物力更好地为用户提供信息服务。     

Integrated Reference à la Carte: Evaluating,Selecting, and Implementing the Best Features for your Library

Integrated reference systems, such as SpringShare's LibAnswers, operate on a single, easy-to-use platform for providing virtual reference services and recording transactions. This article discusses the evidence-based decision-making carried out by librarians at Auburn University's main library and a branch library when deciding which aspects of the LibAnswers platform to incorporate at the two separate locations. Evaluating, selecting, and implementing appropriate components of LibAnswers resulted in complementary but separate systems that met the needs of both patrons and staff. This article adds to the body of literature on integrated reference systems by expanding the focus to include a branch library and its unique considerations and reasons for implementing LibAnswers.     

Improving Reference Services Through a Library Website: Strategies for Collaborative Change

SUMMARY

Websites are virtual front doors to the university library for many distance education students and for those simply choosing to access the numerous resources available to them through the library from off-campus. A driving force behind the redesign of the library website was to provide a user-friendly, content-rich website that offers assistance at the point of need, wherever the student is located. The University of Oklahoma Libraries' Web Committee's research and development focus combined with a collaborative environment provided a positive impetus for change to the library website and improved reference services to the University community.     

Harnessing Yik Yak for Good: A Study of Students’ Anonymous Library Feedback

This study explores academic libraries’ potential uses of the mobile application Yik Yak, with particular focus on patrons’ anonymous feedback about library services and spaces. Over a 232-day period, the authors observed the Yik Yak feed for their university and recorded all yaks related to the library. A content analysis of the 249 library-related yaks found six distinct purposes that these library-related yaks served, from the perspective of the patron, which are of interest to the library: asking questions about library services; reporting problems with library spaces; reprimanding violations of and encouraging adherence to library policies; sharing compliments about library services; demons-trating need for improved library services; and discussing and offering feedback about library programs. This study reveals several opportunities for academic libraries to engage with Yik Yak in order to serve their patrons better, including providing virtual reference services, monitoring problems within the building, developing proactive approaches to policy enforce-ment, gathering honest and continuous feedback about the library's strengths, and identifying opportunities to improve and expand services. Implications for practice are discussed.     

The academic library: Structure,space, physical and virtual use

This mixed-methods study aims to characterize the appropriate structure of the academic library in the information age according to the perceptions of the faculty members who use the library and the academic librarians operating it. Two main issues were addressed: centralization versus decentralization, and the provision of physical versus virtual services. The study population included members of the faculties of Humanities and Social Sciences in three academic institutions in Israel and academic librarians working in these institutions. Qualitative data was collected through interviews with 20 faculty members and 15 librarians, while quantitative data was collected through questionnaires filled by 191 faculty members and 50 librarians in the above-mentioned institutions. Analysis of these data reveal that faculty members generally prefer a concentration of materials—rather than decentralization—and they show a similar preference toward a faculty library model, a combined faculty/departmental library model, and a central library model. Similarly, the academic librarians prefer either faculty or combined faculty/department libraries, but their preference toward a central library model is lower than that of the faculty members. The decentralized, departmental library model was the least favored by both groups. In addition, our findings indicate that both the faculty members and the librarians appreciate the virtual services that the library provides as well as its physical presence, although fewer faculty members than librarians perceived the latter as an important role of the library. Taken together it appears that the preferred model for the academic library in the information age is of large, multidisciplinary libraries that contain materials from a variety of fields and provide comprehensive virtual services.     

Mixed Reality Lab at Mississippi State University Libraries

Virtual and Augmented Realities are advancing technologies that are becoming more popular in gaming and programming communities. However, virtual reality has been in development for decades. As libraries are often at the forefront of offering new and advancing technologies to their communities, virtual and augmented reality programs have become new additions to library services. While gaming is the prominent use of these technologies, virtual and augmented reality affords many educational opportunities. Mississippi State University Libraries have recently added a virtual/augmented reality lab as part of its library program.     

Our Experience with Two Virtual Reference Services at IUPUI University Library

Summary

Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.”     

构建中小型高校图书馆合理化虚拟参考咨询模型

通过调查指出目前中小型高校图书馆虚拟参考咨询服务中存在的缺陷,提出构建合理化参考咨询的模型,并针对模型的重点部分进行了论述,指出图书馆的虚拟参考咨询建设要以本馆实际情况为基础,要以实用为本。     

Using Second Life as a Training Tool in an Academic Library

Training is an important factor for successful employee growth within an academic library. The purpose of this article is to scrutinize the option of using the virtual world, Second Life, as a training tool within an academic library. In doing so, various topics will be examined including training within libraries, the use of Second Life in educational settings, and Second Life as a training tool. Second Life offers unique opportunities for training but also presents a definite set of challenges, the first of which is the steep learning curve. Second Life is a virtual world that is being used with varying success as a training technique within corporate settings; however, little has been documented within a library setting. Nonetheless, libraries may find that Second Life can be an asset toward achieving their training goals.     

医学图书馆虚拟咨询人员的整合

章通过分析医学图书馆虚拟咨询服务的特点及咨询人员整合的必要性，拟定了咨询人员的选择标准、整合范围。并着重探讨了对馆外虚拟咨询人员的整合方式，包括对医学及其他学科专家的聘请、面向社会和在校大学生的招聘以及与其他馆的虚拟咨询协作等方式。     

高校图书馆网络参考服务存在的问题与对策

论述了高校图书馆网络参考服务存在的问题及应采取的对策。     

When Off-Campus Means Virtual Campus: The Academic Library in Second Life

ABSTRACT

This article discusses how a library's consistent policy of accessibility and foresight positioned itself to serve its students, faculty and staff in the virtual world of Second Life. Always ahead of the technological curve, this library has been the front-runner in providing services to distance learners via text messaging, “chat,” e-mail, and telephone services and via its laptop librarian project across the campus. It now is poised and ready to provide service in Second Life. Collaboration between the library and teaching faculty culminated in the creation, development, and furnishing of a library in Second Life, an environment that gives new meaning to “off-campus” learning. Without marketing, but as a visible presence, the Second Life library was able to attract both off-campus guests and affiliated students and faculty and even participated in campus-wide projects. This experiment has enjoyed the support of both the university and library administration.     

Kill the One-Shot: Using a Collaborative Rubric to Liberate the Librarian–Instructor Partnership

Subject faculty sometimes limit information literacy when they ask a librarian for “the library talk.” On the librarian’s end, this unimaginative request translates into a traditional one-shot, often focused on point-and-click skills rather than building deeper competencies. The authors developed a collaboration rubric to liberate librarians from this deadlock. The rubric uses nine lenses to focus the librarian-instructor collaboration on relevant sub-categories that display various instruction modes. These lenses include assignment design, the timing of instruction, librarians’ visibility in virtual class spaces, and librarians’ involvement in assessment. The rubric also outlines levels of collaboration, from None to Minimal, Healthy, and Superlative.     

Talk Back with Yik Yak? Exploring User Engagement via Anonymous Social Media in an Academic Library

This article presents results of a study of library-related posts on Yik Yak, a former social media app, and questions received via more traditional library-maintained virtual reference service platforms—namely, chat/instant messaging, SMS/text messaging, email, and LibAnswers' Query Spy—at College of Charleston's Addlestone Library. Based on an analysis of the results, suggestions are made for using social media tools similar to Yik Yak as a tool for interacting with patrons in academic library settings, specifically as a means to gather feedback about the library and to provide basic reference services.     

An Intern's Experience at the Great Lakes Resources Sharing Conference

This article chronicles the involvement of an intern working and attending the 2017 Great Lakes Resource Sharing Conference (GLRSC) in Oak Brook, Illinois. GLRSC primarily targets library professionals interested in various forms of cross collaboration within their communities and/or college campuses. Ideas in the areas of open educational resources (OER) and new strategies for interlibrary loan were discussed. As part of the planning process, the interns were required to attend virtual planning meetings, to set up the signage and technology, and to provide social media and technical support during the presentations. This was a positive experience to those interested in emerging technologies and differing avenues of resource sharing, and was also great exposure to the practice of organizing a large-scale library conference.     

美国公共图书馆服务体系研究

论文从服务原则、服务内容、服务方式等方面对美国公共图书馆服务体系做了介绍,并且重点总结了美国社区图书馆的运作方式。最后,在借鉴美国公共图书馆服务经验的基础上,对我国公共图书馆服务体系的建设提出了发展建议。参考文献5。     

基于用户信息行为研究的多校区图书馆服务模式初探——以兰州大学图书馆为例

多校区图书馆的产生源于高校的发展,如何建立高效的运行机制是多校区图书馆服务质量提升的保障。文章通过对兰州大学图书馆用户信息行为的调查研究,为多校区图书馆服务模式提供对策:明确图书馆的办馆定位;合理优化信息资源配置;完善信息素质教育系统虚拟平台。参考文献4。     

图书馆特殊发展阶段中的问题、原因和对策研究

根据图书馆的发展趋势和目前的形势,分析访问和使用图书馆的人越来越少这一问题的主要成因,并根据当前图书馆的特殊发展阶段的特点,提出一些可能的解决办法和理念。     

高职院校图书馆网站内容建设情况的调查和分析

本文从栏目设置、电子资源建设、特色资源、馆藏书目检索、虚拟咨询等方面对国内16所高职院校图书馆网站的内容建设情况进行调查，在对调查结果进行分析总结的基础上，提出了对高校图书馆网站建设的一些建议。