Taking the Mountain to Mohammed: The Effect of Librarian Visits to Faculty Members on Their use of the Library

Much has been written on liaison programs and faculty perceptions thereof, but little has been written on the effectiveness of specific liaison activities. This article contains the results of a survey that asked faculty to indicate whether meeting individually with a librarian changed their use of library services and resources. Although it was sent to only a small number of faculty (30), 40% of those who were contacted responded to the survey. Of those who responded, 92% indicated that meeting with a librarian had increased their use of at least one library resource or service.     

Desk Bound No More: Reference Services at a New Research University Library

The authors discuss a newly established academic library at the University of California, Merced, as a model for reference service that foregoes a desk staffed with reference librarians. The library provides innovative, quality reference services for its users by using well-trained staff at a library services desk and employing new technologies for asynchronous communication and instruction.     

The Virtual Library Liaison: A Case Study at an Online University

ABSTRACT

Capella University, an online university, started its library liaison program in 2007. The goals of the program were to increase the use of library resources and services and promote integration of information literacy competencies into coursework. A review of the literature of liaison programs shows a focus on liaison activities in traditional colleges and universities. While some activities are adaptable to the online environment, this setting provides unique opportunities for enhancing the impact of the liaison relationship. This article will describe key initiatives in three areas: the online course room, reference transactions, and collaboration with both academic and nonacademic departments. Strategies, activities, and tools used to implement the initiatives will be discussed.     

Extreme Makeover Reference Edition: Restructuring Reference Services at the Robert W. Woodruff Library,Atlanta University Center

The Robert W. Woodruff Library, Atlanta University Center, recently restructured its system for information service delivery by moving from the traditional one-desk model to a dual component model that is delivered from two service points in close proximity. Under the former system, services were solely delivered by reference librarians. The new system offers the same array of information services provided by a combination of librarians and library support staff who have received special training. The observed outcomes have been a higher quality of customer service delivery, an increased use of research consultation services, a more informed and engaged library staff, and increased opportunities for reference librarians to make campus visits. This article outlines the entire process from conception to implementation, including staff training requirements, statistical data, and future implications.     

Our Experience with Two Virtual Reference Services at IUPUI University Library

Summary

Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.”     

媒介融合视角下高校图书馆参考咨询服务流程再造研究

[目的/意义]通过再造参考咨询服务流程增加用户粘度,提高服务质量,从而扩大图书馆影响力.[方法/过程]采用文献调研方法,梳理参考咨询服务流程中用户、馆员、咨询平台、信息资源存在的问题;引入媒介融合理念,利用用户画像技术,在用户产生问题之前尝试信息推送.[结果/结论]打破传统参考咨询"先问后答,有问才有答"的服务模式,构...     

Selling the Library from the Reference Desk

Abstract

Many library directors and administrators spend a significant portion of their time attempting to market the library and its services. Getting patrons into the library and keeping their business is an integral part of the day-to-day management of the library. This mission, however, is not always effectively passed on to the front lines to the one group of people who face the patrons on a daily basis -the reference librarians.

This article will show how the library's service points can be used as marketing tools; outline what librarians and public service staff should know about their library; and discuss ways in which reference service librarians can help further the library's marketing and public relations goals.     

数字参考咨询系统在图书馆信息服务中的应用

介绍数字参考咨询系统2．0的结构和功能特色．着重叙述该系统在图书馆信息服务中的应用。     

清华大学图书馆虚拟参考咨询案例分析与服务对策－表单咨询问题统计分析

阐述提高图书馆虚拟参考咨询服务质量的必要性;对清华大学图书馆虚拟参考咨询系统THLVRS接受的访问量及表单咨询问题的类型进行统计分析,以了解用户范围、咨询问题类型;从FAQ库的建设、咨询解答的深度与广度三个方面提出提高服务质量的对策。     

对高校图书馆参考咨询工作的思考

从高校图书馆的现状出发,阐述了高校图书馆开展参考咨询工作的必要性,分析了制约高校图书馆参考咨询工作的因素。提出了加强参考咨询工作的策略及方法。     

高校数字化图书馆与参考咨询服务

通过与传统图书馆参考咨询服务的比较分析，从服务内容、手段、方式等方面阐述了数字化图书馆数字参考咨询服务的特征，并结合复旦大学图书馆开展的网上参考咨询服务，探讨了如何加强数字化图书馆参考咨询服务工作。     

虚拟参考咨询系统研究与应用--以复旦大学图书馆为研究开发模型

本文介绍国内外图书馆虚拟参考咨询服务的现状,复旦大学图书馆开发虚拟参考咨询系统的功能和技术,分析了虚拟参考咨询服务的应用情况。     

The Unopened Door: Virtual Reference and the Caribbean Academic Library

The Internet is the research tool of first choice among today's library users. Libraries are responding by introducing a number of Internet-based reference services to meet the needs of these techno-literate users. Focusing on an academic library in the Caribbean, this article discusses the issues that privilege traditional over virtual reference and examines issues such as student information research skills, the physical format of the collection, levels of staffing, and the role of culture.     

网络环境下高校图书馆参考咨询服务新探

从3个方面探讨了网络环境下高校图书馆如何开展参考咨询服务工作。     

Marketing Gets Personal: Promoting Reference Staff to Reach Users

ABSTRACT

With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945.     

Undergraduate Perceptions of the Reference Collection and the Reference Librarian in an Academic Library

Abstract

Many undergraduate students have no clear idea of the purpose and function of the reference collection and the services offered by the reference librarian. Uncertainty about these resources may cause students to overlook their usefulness, unsatisfactorily complete assignments, and develop a negative attitude concerning libraries. Through a survey, students related their perceptions of the reference collection and reference librarian. The results are intended to give the reference team insight into the students' conceptions and perhaps improve and enhance reference services to undergraduates.     

研究型大学图书馆学科馆员服务创新研究

从合作关系建立、用户信息环境构建、信息素养联合培养、嵌入式学科情报研究等四个方面探讨了研究型高校图书馆学科馆员创新个性化服务的途径,提出了通过优化学科馆员工作团队和分工协作机制深化学科馆员服务工作的思路.     

Using Google Scholar at the Reference Desk

ABSTRACT

Google Scholar has multiple uses as a reference tool of last resort, including citation completion, an alternative when catalogs are down, and interdisciplinary metasearching and database suggestion. During the reference desk transaction, users can be taught effective Google Scholar search techniques such as advanced search functionality and the nuances of results' groupings. In addition, reference desk interactions with Google Scholar give insight for instructional workshops.     

民族院校图书馆参考咨询工作探讨

本文结合广西民族学院图书馆的实际 ,对民族院校图书馆参考咨询工作的现状作了介绍。讨论了民族院校图书馆如何围绕馆藏特色和专业设置等特点为少数民族读者开展参考咨询工作的问题 ,并对其远景作出展望。