美国华盛顿大学图书馆个性化信息服务平台评介

对美国华盛顿大学图书馆开发的个性化信息服务平台My Gateway和My university of Washington的服务内容、工作流程进行对比和详细介绍,而后描述其系统的体系结构、开发技术和实现的具体功能,并对其中存在的问题进行思考和探讨,在此基础上就我国发展个性化服务系统提出一些建议。     

Chat Reference at Carnegie Mellon University

Abstract

Carnegie Mellon University Libraries began its chat reference service in October of 2000. The article explains why library administrators decided to institute chat reference and the steps taken to implement this decision. The Libraries utilize commercial off-the-shelf software called LivePerson. Service evaluation features of LivePerson provide interesting data for analysis. Summary statistics of the service and the cumulative results of post chat surveys (filled out by chat patrons on a voluntary basis) are presented. Plans for future enhancements of the chat reference service are discussed.     

匹兹堡大学东亚图书馆的文献传递服务的调查分析

本文利用较为详实的统计数据,介绍了匹兹堡大学东亚图书馆开展的文献传递的国际合作业务,并论述了匹兹堡大学东亚图书馆文献传递的几个特点:服务成本低,传递速度快,实现了文献资源的国际共享。     

高校图书馆学科化信息服务模式研究

通过对高校图书馆学科化信息服务研究目的和高校图书馆学科化信息服务系统的构成要素的探讨,构建一个面向需求驱动的,提高读者信息素质和学科馆员服务能力的,以解决读者问题,促进知识创新为最终目标的高校图书馆学科信息服务模式,从而最大限度地满足高校图书馆发展的需求。     

Navigating pitfalls of web-based survey development and administration

With multiple low-cost Web-based delivery methods increasingly available, the number of surveys being distributed to gather data on library users and potential users is dramatically increasing. This paper provides an overview of survey administration including history, guidelines on decision-making in survey development, and best practices for survey research when delivered via the Web. Questions on survey development issues such as probability and non-probability sampling and privacy concerns are clarified.     

论图书馆技术支持和服务能力

技术支持是信息技术在图书馆应用过程中的一种服务形式,在保障图书馆业务正常运行中起着至关重要的作用。新形势下,技术支持面临技术和服务融合的挑战。本文通过探讨服务理念转变,提出做好技术支持工作的四种能力要求。     

Data on demand: A model to support the routine use of quantitative data for decision-making in Access Services

Rapid analytics and visualization software such as Tableau provide an opportunity for Access Services staff to utilize quantitative data on a routine basis to support decision-making about services and staffing. Data visualization tools make analyzing, updating, and sharing data analysis easier and faster than ever before. However, fullest utilization of these tools requires consistent, on demand access to data. This article discusses a strategic initiative at NYU Libraries to support data-driven decision-making by establishing a robust data warehouse paired with front-end access for library staff via Tableau Desktop. Specific application of this model to reporting, usage visualization, and workflow analysis in Access Services is discussed.     

代检代查服务系统的开发及应用

阐述清华大学图书馆开发基于Web的代检代查服务系统的背景。详细描述该系统的用户模块所具有的用户在Web环境下提交检索申请、查看申请处理状况、获取结果,提出咨询问题、获得回复以及查看账目等功能;认为该系统的应用虽大大提高了代检代查服务的质量和效率,但也存在几个有待解决的问题。     

信息素质网络教育资源的建设方略

论述建设信息素质网络教育资源的意义,指出信息素质能力是一种综合能力,由基础到高级可分为基础信息素质能力、通用信息素质能力和基于学科的信息素质能力。开发不同内容层次的信息素质网络教育资源,构建多种形式的信息素质网络教育资源,是开展网络教育的基础。     

大数据时代数字图书馆研究述评

[目的/意义]系统梳理国内外大数据时代数字图书馆研究文献,旨在为国内该领域的进一步研究提供借鉴和参考。[方法/过程]采用综合、归纳、比较等方法,从大数据内涵及其对数字图书馆的影响研究、数字图书馆中的大数据技术应用研究、大数据时代数字图书馆建设研究、大数据时代数字图书馆的服务模式4个方面进行述评。[结果/结论]结果表明,相关领域研究取得了不少成果,但也存在一些问题。提出下一步该领域应当关注的研究重点：①明确大数据时代图书馆服务目标;②结合国内外成功案例分析,深入探究影响图书馆信息服务的各种因素,找到大数据促进优化图书馆信息服务的核心要素;③跨学科合作研究;④在研究方法上寻求突破和创新。     

Research on Library Services for Distance Learning

Abstract

This paper examines the research that has been conducted to date on the topic of library support for distance learning programs and identifies some priorities for future research. The two main types of studies prevalent in the literature on this topic are surveys of libraries and user studies. Research findings from the United States, United Kingdom, Australia, and Canada provide a perspective on the knowledge base in this area and enable some generalizations to be made about service provision and user needs. The results of a recent survey of librarians indicate that the number one research priority in distance learning library services is collaboration with faculty to integrate library and electronic resources into Web-based distance learning courses.     

Forward view: advancing health library and knowledge services in England

This article is the fourth in a series on New Directions. The National Health Service is under pressure, challenged to meet the needs of an ageing population, whilst striving to improve standards and ensure decision making is underpinned by evidence. Health Education England is steering a new course for NHS library and knowledge services in England to ensure access to knowledge and evidence for all decision makers. Knowledge for Healthcare calls for service transformation, role redesign, greater coordination and collaboration. To meet user expectations, health libraries must achieve sustainable, affordable access to digital content. Traditional tasks will progressively become mechanised. Alongside supporting learners, NHS librarians and knowledge specialists will take a greater role as knowledge brokers, delivering business critical services. They will support the NHS workforce to signpost patients and the public to high‐quality information. There is a need for greater efficiency and effectiveness through greater co‐operation and service mergers. Evaluation of service quality will focus more on outcomes, less on counting. These changes require an agile workforce, fit for the future. There is a bright future in which librarians’ expertise is used to mobilise evidence, manage and share knowledge, support patients, carers and families, optimise technology and social media and provide a keystone for improved patient care and safety.     

基于Web数据库平台的图书馆个性化服务:MyLibrary

阐述个性化信息服务及其代表产品MyLibrary系统的发展概况,提出用ASP技术设计的基于Web数据库平台的MyLibrary个性化服务方案,并对其实现技术进行综合分析.     

Making Reference Service Count: Collecting and Using Reference Service Statistics to Make a Difference

This article describes an online system to collect, store, analyze, and report reference statistics. Information is entered at the point of service in a Web-based interface located on the computer desktop of each librarian. When record keeping and reporting processes were customized, automated, and made accessible to librarians, the data collected proved invaluable in tracking trends in reference service, monitoring library initiatives, and providing reference librarians information for analyzing and assessing their professional activity.     

Ｗｅｂ２．０环境下图书馆信息服务的变化及应对策略

文章研究在Web2.0环境下的图书馆信息服务,分析图书馆传统信息服务的现状和不足,详细论述Web2.0带给图书馆信息服务业务、服务环境、用户需求、信息交流方式的变化,并提出图书馆的应对策略。图书馆只有改革信息服务内容、创新信息服务模式、培训图书馆员,为用户提供更优质的服务。     

Can your public library improve your health and well‐being? An investigation of East Sussex Library and Information Service

This article is only the second in the Dissertations into Practice series to highlight the role of public libraries in health information. It is the result of an investigation into the provision of health information in East Sussex Library and Information Service, which formed the basis of Anneliese Ingham's dissertation for her MA in Information Studies at the University of Brighton. At the time Anneliese was doing her research, the service was experimenting with different ways of providing healthcare information at one of its main libraries, and they were interested in the impact of this. The provision of health information to the public is one of my own research interests, and I was Anneliese's dissertation supervisor. I thought she produced a very good piece of work, and the results she highlights in this article are applicable to all public library authorities. Anneliese graduated with an MA in 2012 and worked for East Sussex Library and Information Service, which she joined whilst she was still studying. AM     

关于图书馆服务地方旅游业途径的思考——以桐城市图书馆为例

文章从提供信息支持、开发土特产品、发展生态旅游、开展环保宣传等方面,探讨了图书馆服务地方旅游业的途径及服务过程中应注意的问题。     

屏幕保护程序在图书馆信息推送服务中的应用

每台计算机均可在屏幕保护状态下运行设定的图像与文字,图书馆为读者配备的公用计算机越来越多,处于大庭广众视野中的这些公用计算机为图书馆进行信息推送服务提供了硬件平台.文章通过成功案例分析了充分利用屏保程序这样一个看似闲置的功能来实现图书馆信息推送服务的应用前景,阐述了图书馆可寻求的细微创新服务举措.     

图书馆统计云服务的技术与应用

通过分析"全国高校图书馆事实数据库"系统为全国图书馆提供的"统计云服务"的成功案例,结合我国图书馆统计工作的实际需求,从理念到实践、从技术到管理阐述了统计云服务的可行性和风险的规避问题;阐述了运用数理统计方法和现代技术,通过云服务方式解决图书馆事实统计的实际问题;阐述了"统计云服务"系统构架的设计、数据标准化、统计参数和条件选择、统计结果的获取和存储方式等技术解决方案;提出了如何解决"统计云服务"在应用与管理方面的问题。