On the same page: Improving the connection between public services units in academic libraries

Communication quality between public service units in academic libraries can make the difference between mediocre and exceptional service. If units do not communicate well, patrons may receive inaccurate information and experience short-term frustration, leading to long-term damage to the library's reputation. Poor communication creates adverse effects on employees through decreased productivity, negative work culture, and low morale. This article explores the importance of quality communication through a review of the literature and a case study at one academic library. The authors share practical communication improvement strategies for libraries of every size and fiscal ability.     

数字图书馆电子资源与服务统计标准之探讨

随着电子信息资源的迅速发展,电子服务的使用在图书馆迅速增长,为了规范测量电子服务的使用状况,国际图书馆统计标准ISO2789、美国图书馆统计标准(NISO)Z39.7-2004等均增加了电子服务使用统计。笔者在此主要探讨这些统计标准中关于电子资源和服务方面的统计指标,具体包括数字图书馆资源与服务之统计、数字图书馆电子资源使用之统计项目以及各项数字图书馆服务的使用统计等内容,以期为国内图书馆制定电子服务使用统计标准提供参考。     

Embracing Changing Technology and New Technical Services Workflows in Migrating to a Next-Generation Library Management System

ABSTRACT

In 2015, Radford University’s McConnell Library migrated to OCLC Online Computer Library Center, Inc. (OCLC)’s WorldShare Management Services, relinquishing three legacy systems in the process. As a result, many of the Collection and Technical Services Department’s workflows changed considerably beginning months before the contract was signed. An extensive temporary departmental focus on data clean-up and training was required while maintaining core duties. New opportunities for collaboration and communication emerged. In light of developing new workflows, NASIG Core Competencies for Electronic Resources Librarians and NASIG Core Competencies for Print Serials Management were consulted in revising positions. What follows is the process, management, communication, and outcomes involved in migrating to a new next-generation library management system.     

Involving the Library and Campus Community in Institutional Repository Projects

College and university libraries invest a significant amount of funding and staff time in institutional repository projects with the goal of collecting, preserving, and disseminating the intellectual output of their communities. Institutional repositories are often built without an expressed need for such a service; for this reason, libraries must actively promote them, educate users, and liaise with faculty to ensure success. Technical services and public services librarians have equally important roles in instituting and ensuring the success of institutional repositories in their communities.     

Coordination and Collaboration

Summary

Library organizations need models for the integration of electronic resources management into library collections and services. The approach taken at Iowa State University was one of coordination and collaboration, with the goal of ensuring that issues arising from the increasing numbers of electronic titles will be handled effectively and efficiently. One part of this approach was the creation of an electronic resources coordinator position within the technical services division. This approach has allowed flexible and responsive management of electronic resources.     

New York State Public Library Systems and Their Services

This research revisited the conditions for establishing and funding public library systems in New York State Education Law and the Regulations of the Commissioner of Education, examined public library systems' organizational mission statements, and analyzed the public library systems' 2007–2011 five-year Plans of Service and 2008–2009 annual reports. The study found that public library systems in New York State generally provide services following the instructions in the state law and regulations and in their mission statements, although there are wide-ranging variations of actual service activities among public library systems based on their organizational and demographic characteristics.     

网络资源导读服务与信息素质教育构建的新功能

网络资源导读服务,是以信息资源和文献资源为纽带,以互联网环境、传媒环境、社会环境、生活环境、学习环境等为基础,帮助用户查找和利用网上文献,开展网络文献资源的阅读服务。网络导读服务人员和用户都应该提高自己的信息素质。参考文献11。     

省级科技文献共享服务平台特色资源服务评价体系探究

特色资源是省级科技文献共享服务平台最具有竞争力的资源,其服务评价决定了其质量的优劣。在分析 省级科技文献共享服务平台特色资源建设情况的基础上, 构建一套省级科技文献共享服务平台特色资源服务评价指标体 系。该指标体系包括吸引力、利用力、管理力3个一级指标,6个二级指标,22个三级指标。进一步提出省级科技文献 共享服务平台特色资源服务评价组织实施的建议。     

新时期公共图书馆如何深化外文信息服务

对公共图书馆外文信息服务的现状、存在问题与新时期外文信息服务的特点及进一步提高外文信息服务水平的措施进行了分析探讨，以求对深化外文信息服务提供参考。     

浅析高校图书馆电子资源建设与服务研究

本文以北京石油化工学院为例介绍高校图书馆如何围绕学校学科建设来进行电子资源的采购以及专题特色数据库的建设。分析了学科馆员、查收查引、原文传递、用户培训等电子资源服务对学校发展建设所起到的作用。     

We See a Rainbow: Resource Sharing and Reference Services Working Together

The University of Massachusetts Boston, Joseph P. Healey Library, Resource Sharing and Document Delivery Department and Reference, Outreach and Instruction Department, established a cross-interdepartmental collaboration resulting in enhanced customer service and increased Interlibrary Loan (ILL) fill rate. This case study will review the rationale and the events that necessitated the establishment of the cross-interdepartmental collaboration. The collaborative partnership resulted in higher fulfilments rates increasing dramatically from 83% to 91.5%, knowledge sharing across departments, and heightened research skills. Future plans include extending the ILL/ROI collaboration model and piloting an Open Access initiative.     

新世纪公共图书馆建设具有本馆特色的文献信息资源的思考

新世纪公共图书馆应把当地两个文明建设和社会需求作为切入点，坚持因地制宜、因馆制宜和整体性、系统性、专业性、专业化以及读者用户至上的原则，通过多种途径和方法收集积累特色文献信息，建设好具有本馆特色的文献信息资源。     

新信息环境下图书馆服务的深化与拓展

图书馆在新的信息环境下的定位依然是服务，图书馆服务工作要深化与拓展，改革传统服务的弊端，走以用户为中心，提供个人化、电子化、虚拟化、网络化、深层次的信息服务的发展之路。     

User Expectations from Nigerian University Libraries Services in the 21st Century

This paper discusses the current level of services in Nigerian universities. It then describes information technologies that will lead Nigerian universities out of the condition approaching a "knowledge famine" and provide the level of library/information service required by Nigerian society.     

Library Technical Services: Key Ingredients in the Recipe for a Successful Institutional Repository

For years, academic institutions have established and maintained institutional repositories (IRs) to collect, preserve, and showcase their institution's research and scholarly output. Tammy Sugarman, Associate Dean for Collections at Georgia State University Library, presented “Library Technical Services: Key Ingredients in the Recipe for a Successful Institutional Repository” at the Mississippi State University Libraries eResource & Emerging Technologies Summit held at Mississippi State University, Mitchell Memorial Library on August 3, 2012. Sugarman provided historical background on IRs and explored the professional and organizational changes taking place in academic libraries to support IR programs, focusing on contributions of technical services units.     

Communication and Collaboration in Library Technical Services: A Case Study of New York University in Abu Dhabi

ABSTRACT

New York University Abu Dhabi Library has developed new strategies to increase efficiency in technical services processing between units based in New York and Abu Dhabi. This case study discusses the challenges specific to the international context and the methods used to overcome them, increase speed processing, and ultimately improve patron access to materials. A key factor in successful implementation was the strategic decision made by library administration to provide the newly-hired technical services librarian with three months of cross-training in New York before permanently moving to Abu Dhabi. A specific model of communication was put into action leading to the resolution of many problems and inefficiencies. In addition, a broader study of global communication tools was conducted and resulted in best practices for other library units within the university network. This case study outlines the background, communication processes and outcomes.     

The Global Library: Providing Resources and Services to International Sites

As institutions of higher learning focus on positioning strategically in the global and online education market, it is critical for academic libraries to realize their roles in supporting the institutional missions, one of which is to assist scholars, faculty, and students, regardless of location. This responsibility is fulfilled not only through the talents and dedication of librarians and library staff, but also with technology. The Brooklyn Campus Library of Long Island University (LIU) seized the opportunity and took a proactive approach to providing library resources and services to the university's Global College (GC) community. After carefully evaluating the needs of faculty and students across the globe, the authors recount how the library supports the teaching and learning activities of this unique user group. A library portal enables users at various international sites to use the library's abundant resources and customized services with ease, as well as to ensure that the library serves the Global College's mission of scholarly achievement. This article describes the LIU Brooklyn Campus Library's efforts to promote and implement customized resources and services to users on different continents.     

近十年我国政府购买公共图书馆服务研究综述

[目的/意义] 总结近十年来我国政府购买公共图书馆服务的研究现状,为进一步深入研究提供参考。[方法/过程] 采用关键词检索和引文追溯收集文献,通过阅读、分析归纳相关主题。[结果/结论] 我国政府购买公共图书馆服务研究起步晚、发展速度快,研究领域不断扩展,研究成果逐渐系统。未来可从加强相关概念辨析、加强社会组织承接研究、案例转化研究、相关立法研究、第三方评估研究、购买风险研究等方面展开。     

近十年我国政府购买公共图书馆服务研究综述

[目的/意义]总结近十年来我国政府购买公共图书馆服务的研究现状,为进一步深入研究提供参考。[方法/过程]采用关键词检索和引文追溯收集文献,通过阅读、分析归纳相关主题。[结果/结论]我国政府购买公共图书馆服务研究起步晚、发展速度快,研究领域不断扩展,研究成果逐渐系统。未来可从加强相关概念辨析、加强社会组织承接研究、案例转化研究、相关立法研究、第三方评估研究、购买风险研究等方面展开。