Changing the Face of Reference: Adapting Biomedical and Health Information Services for the Classroom,Clinic, and Beyond

This article describes how the reference department at a large academic health sciences library evolved to address the clinical and research information needs of the parent organization without losing its close connections to the classroom and curriculum. Closing the reference desk, moving to on-call and house call models, designing positions such as clinical research librarian and basic biomedical sciences librarian, finding alternative funding to grow the department, providing technology and training to facilitate librarians' work, and developing programming for and taking advice from library clients facilitated efforts to create a relevant presence and solidify the library's place in the university community.     

Using time-driven activity-based costing to improve the managerial activities of academic libraries

Nowadays, Academic libraries are required to provide high quality services despite their limited budget. Library managers should rely on valid information to keep the library's activities, resources and costs under control. In this paper, we present a case study implementation of Time-Driven Activity-Based Costing (TDABC) at the library of the University of Macedonia, Thessaloniki, Greece. The TDABC is a reliable accounting method that considers many aspects that may affect the employees' efficiency and performance. We adopted quantitative and qualitative methods to evaluate the library's loan and return processes. In particular, we: i) analyzed cost data, ii) interviewed the library's staff, and iii) recorded the duration for all relevant activities with a stopwatch. The activities' duration was recorded via direct observation. The data were collected during the academic year 2017–2018 to cover all the different academic periods. According to our results, the automation of repetitive processes in the circulation department may decrease significantly the operating costs. This may be achieved by reducing the number of staff and replacing them by robotic services. Implementing TDABC in the lending and return processes helped the library managers to determine which activities demand more time and are costly, and to analyze their respective causes.     

Establishing a New Clinical Informationist Role in an Academic Health Sciences Center

The concept of clinical informationists is not new, but has recently been gaining more widespread acceptance across the United States. This article describes the lessons and challenges learned from starting a new clinical informationist service targeted to internal medicine residents in a large academic medical center. Lessons included the need for becoming immersed in evidence-based practice fundamentals; becoming comfortable with the pace, realities, and topics encountered during clinical rounds; and needing organizational commitment to both the evidence-based practice paradigm and clinical informationist role. Challenges included adapting to organizational culture, resident burnout, and perceptions of information overload.     

Transforming a Library: Strategies for Implementing a Liaison Program

Column Editor's Notes

This column examines advances in public services internal and external to libraries. The focus is on how public services, such as instruction and education, programming, research consulting, and circulation evolve and impact users. The strength of the column is its broad, international focus and contributors are encouraged to explore issues and recent advances in public services relevant to their geographical region, as well as the larger, global audience. Interested authors are invited to submit proposals and articles to the column editor at andrea.falcone@ucdenver.edu     

Matters of scale: small-scale intensive outreach to graduate students

Abstract

As an alternative to large-scale outreach events, three public services librarians created a series of small-scale outreach events aimed at educating graduate students about library services and increasing positive perceptions of the library. The librarians ran five events with a 2:1 student-to-librarian ratio, and one event with a 13:1 student-to-librarian ratio. Using pre- and post-event surveys, the librarians evaluated student knowledge and perceptions of library services. Events of both sizes indicated that graduate students valued the outreach events and perceived increased comfort with the library following the events. However, the events with 2:1 ratios resulted in higher perceived comfort levels and more interest in scheduling follow-up appointments with librarians than the 13:1 ratio event. The researchers of this case study conclude that small-scale events have positive benefits for graduate students and that outreach assessment can be used to justify the increased time and cost commitments that are necessary for small-scale outreach events.     

Utilizing syllabi to support access services and beyond: A case study

New York University Abu Dhabi (NYUAD) Library receives copies of all course syllabi to provide a number of services to faculty and students related to acquisitions, access, collection development, subject liaison, and library instruction. Access services and acquisitions staff, as well as subject liaison librarians, work together using specific workflows to ensure that subject-relevant materials are selected and purchased on an ongoing basis and access needs are met by course reserves or the learning management system. Additionally, the library works closely with the NYUAD Bookstore, which also receives textbook orders, to ensure that students have access to all required and supplementary materials on the first day of classes.     

Using the results of a satisfaction survey to demonstrate the impact of a new library service model

Background: In 2005, the University of Calgary entered into a contract to provide library services to the staff and physicians of Alberta Health Services Calgary Zone (AHS CZ), creating the Health Information Network Calgary (HINC). Objectives: A user satisfaction survey was contractually required to determine whether the new library service model created through the agreement with the University of Calgary was successful. Our additional objective was to determine whether information and resources provided through the HINC were making an impact on patient care. Methods: A user satisfaction survey of 18 questions was created in collaboration with AHS CZ contract partners and distributed using the snowball or convenience sample method. Results: Six hundred and ninety-four surveys were returned. Of respondents, 75% use the HINC library services. More importantly, 43% of respondents indicated that search results provided by library staff had a direct impact on patient care decisions. Conclusions: Alberta Health Services Calgary Zone staff are satisfied with the new service delivery model, they are taking advantage of the services offered, and using library provided information to improve patient care.     

Using Contingent Medical Librarians to Address Workforce Staffing Dilemmas

Abstract

Experienced medical librarians have been recruited by Mayo Clinic to provide contingency staffing. Functioning as just-in-time librarians, a nontraditional staffing plan was introduced in 2016 to affordably lessen stressors caused by fluctuating demands for library services such as literature searching. Contingent medical librarians were also needed to provide staffing coverage during the absences of existing full-time librarians, particularly Mayo’s librarians employed as solo librarians working in hospital and smaller academic libraries. A four-year, nontraditional staffing plan which incorporates contingent medical librarians has proved to be a helpful, affordable, and sustainable staffing alternative for the libraries at Mayo Clinic.