User-design: A case application in health care training

User-design is an important new theoretical process for the creation of training, software, and computer systems in many contexts. However, the implementation of user-design has not been sufficiently explored. This case study details the implementation of user-design methodology in home healthcare through the context of diffusing a new laptop patient record-keeping system with home nurses. In many ways the theoretical advantages and disadvantages of user-design are borne out in this exploration. The case study examines inefficiencies in the process, frustrations over responsible participation and design, and the increased ownership built during the design phase which paid off in the long run during implementation of the new system.     

Supporting Human Performance Across Disciplines: A Converging of Roles and Tools

Performance support is close to the center of a host of related fields and specialties, including human performance technology, electronic performance support systems, technical communications, and instructional design. Because of their common interest in performance support, and common external influences such as cognitive psychology and digital technologies, roles and tools within these fields are beginning to converge, resulting in unprecedented overlap. In times of rapid change, related fields have an opportunity to learn from one another, borrowing useful elements and incorporating them into their own practices. The purpose of this paper is to explore the similarities, differences, and emerging trends among some of these fields and to gain insights into how their evolution affects performance support. Across these fields, we find a continuing tension between designed messages and tools allowing users more flexibility and control. The best performance-support systems include both of these components as well as a strong human support component. We also observe a trend toward greater reliance on users and user communities in defining and controlling support systems.     

Identifying Interdisciplinary Research Collaboration in Instructional Technology

Interdisciplinarity is defined as communication and collaboration across academic disciplines. The instructional technology (IT) field has claimed to have an interdisciplinary nature influenced by neighboring fields such as psychology, communication, and management. However, it has been difficult to find outstanding evidence of the field’s interdisciplinary research efforts, except with psychology. IT and neighboring fields including human performance technology, instructional design, learning sciences, human resource development, and human resource management share common goals of learning and performance in diverse contexts. These fields are converging in terms of underscoring the importance of people in improving organizational performance through learning, development, and innovations. In this context, the purpose of this study was to identify interdisciplinary research collaboration efforts in the field through a review of literature on the topic. Based on the review of the literature, I provided implications for research and practice.     

Designing for performance,PART 3: Design,develop, and improve

In this final of three articles on how to design for performance, you will find practical steps and useful tools for developing the performance technologies that make up a performance improvement system. Use these systemic and systematic processes as the starting place in creating performance technologies that achieve the strategic performance objectives of your organization and its partners. Then improve on these processes by customizing them for the specialized Human Performance Technology (HPT) solutions you have selected for your performance improvement efforts.     

Technology enhanced feedback tools as a knowledge management mechanism for supporting professional growth and school reform

Attempts at school reform and improvement have experienced difficulty creating and implementing feedback systems that energize and sustain change efforts. If the call for reform at all levels of education is to be met, attention must be given to establishing effective feedback mechanisms in educational institutions as they embark on improvement efforts. The purpose of this article is to describe application of an educational design metaphor to create a Knowledge Management System that provides teachers with timely and constructive feedback about their professional practice. This system includes the way in which a corpus of professional knowledge about differentiated content and instruction, classroom grouping, evidence-based practice and classroom management can be embedded in a set of tools that provides multiple stakeholders (teachers, students, administrators) the opportunity to generate feedback about instructional practice. Use of the approach is discussed within the broader context of Knowledge Management as a vehicle to extend the role of feedback in school reform and improvement within a long term pilot application in one school.     

‘Wicked Problems’ and the Work of the School

As communities respond to challenges, threats and opportunities, organisations are changing in significant ways — new organisational designs, new communities of practice, new skills and new forms of human capital are sought. Yet K-12 school systems appear to be permanently failing organisations, not changing despite being shrouded by the rhetoric of change and entrapped in the competing expectations of different stakeholders. Using the idea of creative design and innovation as the cornerstone for learning and a focus on wicked problems for authentic audiences for the work of students and teachers, this article explores the opportunity of such a change and the barriers to enactment. Case examples are given of problem-based learning with design at the heart of the learning process and an analysis of schools as permanently failing organisations is provided. Since the human capital needs of the 21st century require different skills from those of the last century, this approach is seen as essential. It demands a transformation of our schools, not continuous improvement.     

Responsive evaluation as a guide to design and implementation: Case study of an e‐health learning system

Evaluation of the design and implementation of a web‐based e‐health application offers an opportunity to apply extensive research findings and evidence‐based practices from the learning and performance literature. In this study, we examined how interactions between stakeholders influenced the design, implementation, and outcomes of an e‐health education system. The online system was designed for adults with diabetes. A midsized suburban medical practice in the Midwest partnered with a private sector information technology provider and a university research team to develop the system for patients. Design of the support system was based on a model developed by Schaffer and colleagues, and the implementation strategy was informed by Ely's conditions‐of‐change model. Analyses of design and pilot study implementation processes were accomplished through the lens of responsive evaluation. Discussion of the successes, tensions, and challenges related to the design of learning and performance environments in the e‐health context will guide future system design and evaluation efforts.     

Specifying a Human Performance Technology Knowledgebase Originally published in 1995, PIQ 8.2

The mission of human performance technologists, to assure high levels of human performance in organizations, is well established, and usually accomplished through design and implementation of two major products: performance systems and instructional systems. The speed of change in the environments in which HPT is practiced, however, requires frequent analysis of what knowledge and skills are required of HP technologists in pursuit of this goal. This article works backward from results and the products that obtained them, to identify the knowledge, skills, and attitudes that form the critical human performance technology knowledgebase. The author uses an example from our “universal” neighborhood to illustrate seven basic categories of variables influencing organizational performance, and provides examples and non examples of five essential principles of psychology that can help guide HPT practitioners' efforts to design and implement effective systems.     

Specifying a Human Performance Technology Knowledgebase

The mission of human performance technologists, to assure high levels of human performance in organizations, is well established, and usually accomplished through design and implementation of two major products: performance systems and instructional systems. The speed of change in the environments in which HPT is practiced, however, requires frequent analysis of what knowledge and skills are required of HP technologists in pursuit of this goal. This article works backward from results and the products that obtained them, to identify the knowledge, skills, and attitudes that form the critical human performance technology knowledgebase. The author uses an example from our “universal” neighborhood to illustrate seven basic categories of variables influencing organizational performance, and provides examples and non examples of five essential principles of psychology that can help guide HPT practitioners' efforts to design and implement effective systems.     

Overview of Transfer of Training: From Learning to Performance

This article explores the background, current state, and emerging trends in transfer of training. Transfer of training can be denned as, ensuring full application of new skills and knowledge to the workplace. Typically, past training efforts have focused on ensuring learning by trainees, and not on supporting the transfer of that learning to performance on the job. Today's organizations recognize effective workforce performance as a strategic asset in the global competitive economy but face problems in attaining high performance. Experience of successful organizations shows that key stakeholders (managers, trainers, trainees, and others) must be closely involved in all phases of the design, development, and implementation of training and other performance improvement efforts, to achieve and maintain effective workforce performance. However, both managers and human performance professionals frequently overlook the need to gain stakeholder involvement to support full transfer of new skills to the job. A successful program in a government agency, and recommendations for transfer strategies for technology-based learning, illustrate the collaboration of stakeholders which is necessary to achieve high levels of transfer of skills to the workplace.     

Addressing Special Education Inequity Through Systemic Change: Contributions of Ecologically Based Organizational Consultation

Since the inception of special education, scholars and practitioners have been concerned about the disproportionate representation of students from culturally and linguistically diverse backgrounds among students identified with disabilities. Professional efforts to address this disproportionality have encompassed a range of targets, but scholars increasingly view disproportionality as a complex, multiply-determined problem that requires systemic change to ameliorate disparities. In this article, we describe a framework for systemic change to foster equity in special education identification and placement. We discuss the use of ecologically oriented organizational consultation as a means of facilitating systemic change, emphasizing the role of stakeholders, and the implications for school psychology practice and training.     

Improvement of organizational performance and instructional design: An analogy based on general principles of natural information processing systems

The process of improving organizational performance through designing systemic interventions has remarkable similarities to designing instruction for improving learners' performance. Both processes deal with subjects (learners and organizations correspondingly) with certain capabilities that are exposed to novel information designed for producing a desired change. The article attempts to trace these similarities deeper to the underlying general principles that govern functioning of natural information processing systems that both human cognitive architecture (in case of instruction) and organizational systems may represent, and explores such connections and draws corresponding implications for research in human performance technology.     

Creating a Framework for Research on Systemic Technology Innovations

This article examines why cognitively oriented technology innovations, designed to foster deep thinking and learning, have not become widespread in K?12 schools. We argue a key reason is that most design-based research does not explicitly address systemic issues of usability, scalability and sustainability. This limitation must be overcome if research is to create usable knowledge that addresses the challenges confronting technology innovations when implemented in real-world school contexts. This is especially important in an era when political forces push schools away from the cognitively rich, inquiry-oriented approaches espoused by the Learning Sciences. We suggest expanding our conception of design-based research to include research on innovations in the context of systemic reform as a potential solution to the problem. To that end, we introduce research questions and issues arising from our own experiences with a technology-rich innovation in the context of a systemic reform initiative as a starting point in the creation of an expanded design-based research agenda. These questions and issues have important implications for both the continued viability of research on technologies for learning and on the future of technology use in schools that stems from such research.     

Considerations for Integrating Technology in Developing Communities in Latin America

This article discusses issues related to introducing new information and communication technologies (ICT) into Latin American countries. Latin American countries are gaining world focus with political changes such as the death of Hugo Chavez in Venezuela and the election of the first Latin American Pope. This region will host the World Cup, Olympics and IMF World Bank annual meetings in the next 5 years; meanwhile they are projected to continueto experience moderate economic growth (IMF Survey, 2013). We suggest that successful innovation may be achieved through a combination of fundamental concepts of change with a culturally sensitive approach. This article discusses general concerns related to the diffusion of new technologies, the importance of cultural context, and the organization needed within the community for success. The literature review is based three assertions the characteristics of the native culture, general concerns of innovation for new technologies, and the context and organization needed by the community. We assert that to have successful integration of ICTs, innovators must understand the needs of the individuals who will use the innovation, as well as, the key factors that influence the culture, stakeholders, and common goals of the community and employ a strategy that utilizes industry, government and educators to produce lasting change.     

Quality as sense-making

Sense-making is a process of engaging with complex and dynamic environments that provides organisations and their leaders with a flexible and agile model of the world. The seven key properties of sense-making describe a process that is social and that respects the range of different stakeholders in an organisation. It also addresses the need to account for the history and context of the organisation while also acting to change that context. This paper describes a conception of quality framed by sense-making. It explores the possible insights and guidance it can provide to leaders and others seeking a model aligning quality with forward-looking organisational change and capable of reflecting the complex relationships between educational organisations and their diverse stakeholders. Quality as sense-making flows from a recognition that education is too complex and too important to be defined by a small number of qualities relevant to a privileged group of stakeholders, or by limited performance indicators such as financial efficiency, instead it is experienced through an on-going conversation challenging complacency and the status quo.     

Teacher development with mobiles: Comparative critical factors

This paper addresses ways that mobile technologies can be used in teacher development, and focuses on mobile technologies. In particular, it addresses issues of context. It outlines and explores accepted practice and illustrates how mobility invites change and reappraisal of the teacher education process. It places this against a backdrop of current global challenges and questions the validity of existing educational systems in the face of those challenges. It then places mobile technology in the role of digital learning tool rather than content delivery system and explores how teacher education needs to adapt to the context of learning that is presented by increased mobility. Finally, it explores the relationship between knowing and doing in teacher education, acknowledging tension in two areas: first, between the standardisation of practice and the creation of user-defined and user-owned knowledge creation based on interaction with distinct contexts and second, between the social practice of learning through mobility and the ‘otherness’ of formal education.     

Institutional assessment tools for sustainability in higher education: strengths,weaknesses, and implications for practice and theory

This paper analyzes recent efforts to measure sustainability in higher education across institutions. The benefits of cross-institutional assessments include: identifying and benchmarking leaders and best practices; communicating common goals, experiences, and methods; and providing a directional tool to measure progress toward the concept of a “sustainable campus”. Ideal assessment tools identify the most important attributes of a sustainable campus, are calculable and comparable, measure more than eco-efficiency, assess processes and motivations and are comprehensible to multiple stakeholders. The 11 cross-institutional assessment tools reviewed in this paper vary in terms of stage of development and closeness to the “ideal tool”. These tools reveal (through their structure and content) the following critical parameters to achieving sustainability in higher education: decreasing throughput; pursuing incremental and systemic change simultaneously; including sustainability education as a central part of curricula; and engaging in cross-functional and cross-institutional efforts.     

E‐Learning Ain't Performance: Reviving HPT in an Era of Agile and Lean

Not all instructional design models are fully integrated into the HPT practice. Some of these processes such as the successive approximation model (SAM) and the lot like Agile methods approach (LLAMA) are the outgrowth of Agile processes for instructional design. The major design processes are often assumed to be competitive; that is, one model is better than the other. However, most Agile instructional design processes assume that the most ubiquitous performance solution is e‐learning, hence the direct integration of Agile processes. Therefore, instead of thinking about design models, we think about instructional methods and solutions over human performance technology (HPT). These methods are all equal until one understands the conditions or the context of the instructional or performance problem. We recommend designers reverse engineer the Agile instructional systems design process by using a rapid performance analysis method that quickly pinpoints and confirms the performance problem(s).     

Design for Narrative Change. A Pedagogical Model for Interactive Digital Narratives

Narratives mirror shared interpretations of the world. Still, dominant narratives prevail, pushing non-hegemonic narratives in the corner. A change in the creation, interaction and distribution of narratives can support the design of counter-narratives able to feed social change. Interactive Digital Narrative (IDN) can be considered an emerging experimental context in which designers, researchers and practitioners from various domains operate to develop story-based content addressing relevant social or societal issues. The IDN social constructivist role in encouraging or influencing individuals and collectivities towards social change is a relevant design issue especially from an educational perspective. Specifically, it features methodologies and praxis not yet systematised, in need of exploration and formalisation. Recognising the contribution of an approach combining transdisciplinary methods and tools, the article presents a pedagogical model for designing IDNs as complex interactive systems able to impact culture and society based on empirical study from a design course in the higher education context. Composed of theoretical and operational frameworks, the pedagogical model orients the multilayered design process for building engaging, interactive narrative artefacts systematising and operationalising knowledge from the domains of Communication for Social Change, storytelling and IDN in an iterative design process.     

Policy-making in science systemic reform

This interpretative research portrays the turbulent conditions that are typical of my experiences as a science supervisor in the central office of a large urban school district in southeastern United States implementing science systemic reform. The research documents a dependence on an authoritarian view of policy-making that combined with procedures for making assignments allows stakeholders to undervalue the decisions that they make and increases the possibility for blaming others for their decisions. The impact of traditional and reform attitudes about curriculum and schools is described as well as efforts to resolve these conflicting views in the process of developing a middle school curriculum guide. The frustrating effect of the interactions of changing curriculum guides, changing instructional materials, and insufficient resources are described in a visit to a middle school science department meeting. The roles of time, understanding of systemic assumptions, and appropriate inquiry and communication skills are critical to the decision making process and little attention is given to address these issues. The result is that decisions end up being made without resolution of the differences among stakeholders leading to negative feelings and creating currents of frustration and distrust that undermine reform efforts.