On the role of context in business process management

Business Process Management (BPM) has proven successful to help organizations improve and innovate, and its application has grown in scope and context. One essential problem related to this development is that the BPM body of knowledge does not account for a broader variety of business contexts. On the contrary, most approaches, methods, or models in BPM suggest one way forward, and we recognize that BPM projects following a one-size-fits-all approach are prone to fail, since they do not sufficiently consider situational requirements. In this viewpoint article, we argue that BPM needs to be contextual in order for projects to be most efficient and effective. We observe a lack of research on how to identify and characterize business contexts relevant for tailoring the right BPM approach. Therefore, we examine contextual factors that influence BPM and propose a framework to identify the context in which BPM is applied. We define context in BPM as situational factors related to goal-, process-, organization-, and environment-dimensions. Our viewpoint article not only creates awareness for contextual BPM, it also intends to stimulate research on the role of context in BPM and to help practitioners better understand the specific business context in which BPM initiatives are applied.     

Towards performance evaluation of cloud service providers for cloud data security

Today’s data is sensitive that requires privacy and security both from the cloud service providers (CSP) as well as from users in its all the form of data states: data at rest, while transferring data, enquiring data, and processing the data. Cloud computing has been applied in the health sector, national security services, banking and other business and companies that store confidential data into the cloud as we have seen in recent years. Therefore, information and data security is a crucial issue that needs to be addressed thoroughly in the cloud computing business. This research deals with the performance analysis of recent cloud data security models. This paper proposes cloud data security models based on Business Process Modeling Notations (BPMN) and simulation results can reveal performances issues related to data security as part of any organizations initiative on Business process management (BPM).     

The social strategy cone: Towards a framework for evaluating social media strategies

Social media is growing rapidly. Providing both risks and opportunities for organizations as it does. The social strategy cone is developed for evaluating social media strategies. This framework comprises of seven key elements of social media strategies as based on a systematic literature review and case studies. The results of 21 interviews have contributed to the construction of the social media strategy cone for analyzing social media strategies. Three levels of maturity of social media strategy are proposed: initiation, diffusion and maturity. Initiation includes the key elements: ‘target audience’ and ‘channel choice’ while all case organizations studied payed attention to these elements. Diffusion includes the elements: ‘goals’, ‘resources’ and ‘policies’. Maturity adds the elements of ‘monitoring’ and ‘content activities’. Only 3 of the 9 organizations studied are in this phase of maturity. Although, theory suggests the importance of the element of ‘monitoring’ our research shows the need for more attention in practice.     

创业研究理论框架述评

对于一门社会科学而言,理论框架的作用在于解释和预测一系列独特的现实问题。在介绍5个创业研究的代表性理论框架基础上,提出关于我国创业研究的建议,即创业研究需要进行大量的实证研究,从而提取出针对我国实际的创业理论框架,希望能引起讨论,并对构建适合我国的理论框架起到积极的作用。     

Conceptualizing the impact of corruption in national institutions and national stakeholder service systems on e-government maturity

Research linking corruption and e-government maturity has mainly focused on the impact of e-government on corruption, and a vast majority of studies among them indicate that e-government can effectively lower the level of corruption in a country. As opposed to this well-developed stream of research, we explore and contribute to another potential but under-developed stream of research: the impact of corruption on e-government maturity. Drawing on the institutional perspective to construe corruption, we argue that corruption in three basic national institutions (political, legal, and media) and two national stakeholder service systems (business and citizen systems) in a country can hinder its e-government maturity. Specifically, we propose a holistic framework that conceptualizes the negative influence of corruption in national institutions and national stakeholder service systems on e-government maturity by drawing on five key theoretical perspectives—agency theory, control theory, theory of X-inefficiency, rent-seeking theory, and trust in institutions—grounded in corruption and information systems project management literature. The proposed conceptual framework is expected to (1) guide future empirical research on “corruption–e-government” phenomenon by providing rich theoretical explanations; and (2) offer a comprehensive strategy for practitioners and policymakers dealing with e-government projects and initiatives.     

A health data analytics maturity model for hospitals information systems

In the last five decades, maturity models have been introduced as reference frameworks for Information System (IS) management in organizations within different industries. In the healthcare domain, maturity models have also been used to address a wide variety of challenges and the high demand for hospital IS (HIS) implementations. The increasing volume of data, is exceeded the ability of health organizations to process it for improving clinical and financial efficiencies and quality of care. It is believed that careful and attentive use of Data Analytics in healthcare can transform data into knowledge that can improve patient outcomes and operational efficiency. A maturity model in this conjuncture, is a way of identifying strengths and weaknesses of the HIS maturity and thus, find a way for improvement and evolution. This paper presents a proposal to measure Hospitals Information Systems maturity with regard to Data Analytics. The outcome of this paper is a maturity model, which includes six stages of HIS growth and maturity progression.     

我国商业银行全面风险管理框架建构与实施

20世纪90年代以来,随着经济全球化的到来,国际银行业的发展也随之加速。然而,世界经济的不景气同样导致了金融危机的频繁爆发,特别是世界三大金融危机:欧洲债务危机、拉美金融危机以及亚洲金融风暴的出现,对全球的经济产生了极大的影响。在银行的经营过程中,其碰到的巨大风险以及风险带来的危害也同时成为全球关注的经济问题。根据国际货币基金组织的统计,自1980年以来,有130多个国家和地区的银行在不同的时期出现了严重的问题。这些风险产生的根源都是由于银行缺乏完善的风险管理体系以及科学的风险管理造成的。在应对信用风险、市场风险、操作风险等各种风险的情况下,中小商业银行存在经营管理体系建立时间短、运行机制不稳定、风险管理能力薄弱等缺点。因此,有必要关注中小商业银行所面临的主要风险,面临的风险所具有的特殊性,风险管理存在的问题及其原因,以及在采取全面风险管理时应当确定的原则和方向。随着中小商业银行面临着不可控因素的激增与越来越大的风险,提高中小商业银行风险管理已成为中国金融发展中的重大研究课题。因此,本文试图结合全面风险管理理论和方法,结合QL银行案例进行分析和阐述,通过借鉴国外现有商业银行模式及先进经验,构建我国商业银行全面风险管理体系,并提出适合我国中小商业银行全面风险管理的对策     

创新型企业知识管理成熟度模型研究

创新型企业作为市场创新的主体,是建设创新型国家的决定性力量。如何建立创新型企业知识管理成熟度评估模型对企业知识管理进行可控的评估和定位,将企业创新转化为组织绩效,成为企业核心竞争力的重点。本文基于创新型企业知识管理的内涵,建立了基于知识吸收、知识创造、知识应用和知识保护等四个维度的创新型企业知识管理成熟度四维评价模型。通过目标企业的问卷调查,运用AHP以及模糊综合评判法评估目标企业成熟度,并给出了其知识管理成熟度的"升级"路径。     

Supporting performance management with business process management and business intelligence: A case analysis of integration and orchestration

The case(s) demonstrates the importance of business process management (BPM) and business intelligence systems (BIS) in achieving better firm performance. It has been well documented in the literature that research on the effectively usage and combination of knowledge from BPM and BIS in turbulent service environments is limited. In response, we conduct an exploratory comparative case study of four firms in banking and telecommunication industries that have implemented BPM initiative and BIS solution. Our results firstly highlight that actual results of applying BPM and BIS differ greatly from the results that were originally planned. Secondly, we find that BIS initiatives are usually driven by improving marketing and sales, while BPM initiatives are driven by improving business processes. Thirdly, we identify that there is a lack of strong commitment to using both systems for supporting performance management.     

城市土地市场成熟度及评价指标体系研究——以南京市为例

研究土地市场成熟度有益于完善我国土地市场建设，也是完善以土地为手段进行宏观经济调控的客观要求。本文初步探讨了城市土地市场成熟度的内涵，运用理论分析、目标分析和实证分析相结合的研究方法，构建了城市土地市场成熟度评价指标体系。城市土地市场成熟度由土地市场化配置度、供需均衡度、价格灵敏度、市场竞争度和配套机制完善度5方面体现，这5个方面又通过16个评价因子来综合反映。在此基础上，以南京市为例进行实证研究，研究结果表明：南京市城市土地市场成熟度综合评价值为63.77，说明土地市场处于调整发展的“过渡型”阶段。从准则层评价值看，土地市场化配置度为73.39，供需均衡度为67.41，价格灵敏度为40.96，市场竞争度为54.66，配套机制完善度为77.53，由此可见南京市土地市场应注重进一步加强土地供应管理，完善价格形成机制。针对南京市土地市场成熟度的评价结果，本文提出以供给引导需求，合理调整土地供应结构，完善地价管理制度建设等政策建议。     

我国化学科学发展的战略思考与建议

化学是一门承上启下的中心科学,对整个科技领域的发展和经济社会的进步起到了强有力的推动作用。发达国家通过对化学科学的支持,有效提升了化学学科的研究水平,并推动了化工产业的发展。新中国成立后,我国在自然科学领域较早支持了化学研究,目前我国化学研究水平处于世界前列。然而,我国化学领域还存在重大原创性成果不足、稳定支持不足、对工业支撑不足、中心科学的地位仍有待提高等问题。为使我国化学科学更上一个台阶,更好地发挥化学在科技和经济发展中的作用,围绕“四个面向”,文章提出了我国化学研究的新架构,并从资助模式、选题机制、研究组织模式、人才队伍建设和提升国际影响力5个方面提出适应新架构的对策与建议。     

Relational marketing in knowledge-intensive business services: an analysis of the computer services sector

This paper addresses the marketing approaches adopted by Knowledge-Intensive Business Services (KIBS) companies, whose main production factor and outcome is knowledge. Given the key role that client-provider cognitive interactions play in the provision of such services, the study adopts the conceptual framework of Service-Dominant (S-D) logic, that the recent literature considers being fully in line with the core characteristics of KIBS companies. Starting from the assumption that service is the fundamental basis of any economic exchange, this logic suggests a shift from the traditional ‘market to’ approach, which has been developed for tangible goods, to a ‘market with’ approach, where customers and providers collaborate along the whole marketing process. The research was carried out by means of a multiple case study of 20 small computer services companies in Italy, and aimed to understand if (and to what extent) the marketing initiatives of such companies are consistent with the S-D logic, and to discuss the major challenges that they have to face in order to follow the new logic.     

Uncovering the value stream of digital content business from users’ viewpoint

Although digital content (DC) business has been increasingly recognized as one of the core industries in a knowledge-based economy, little is known about its value stream from DC users’ perspective. This study suggests a DC value chain framework involving the stream of DC value from DC creation to use from users’ perspective, which has three key components of DC-value stream: (1) DC-value creation, (2) DC-value interaction, and (3) DC-value use. Drawing upon the DC value chain framework, we propose a research model exploring the direct relationships between DC-value creation and DC-value interaction and between DC-value interaction and DC-value use. It also explains the moderating role of DC types between DC-value and DC-value interactions. The empirical results of the study indicate that DC-value interactions play an intermediary role between DC creation value and DC use value and that users’ perceptions of DC value vary in different types of DC. We discuss theoretical contributions and practical implications along with some avenues for future research.     

我国科研院所项目管理成熟度模型

从回顾国外现有的项目管理成熟度理论和模型入手,通过分析科研项目的特点,基于我国科研院所的项目管理实际。构建了我国科研院所项目管理成熟度模型,并分析了该模型对提高科研项目管理水平的指导意义。     

Building a compassionate workplace using information technology: Considerations for information systems research

This opinion paper presents the need for IS research on compassion in the organizational workplace. Given the current challenges caused by COVID-19, we argue that organizations need to be resilient to counter the adverse effects of this pandemic. Developing a compassionate organizational workplace is an effective way to build resilient organizations. The paper draws attention to the fact that a focus on compassion can be a valuable scope of inquiry within IS research. It proposes an integrative framework mapping the scope of compassion in IS research and develops a research agenda that can aid future inquiry into this phenomenon.     

Determinants of electronic participation and electronic government maturity: Insights from cross-country data

Utilizing the Technology-Organization-Environment (TOE) theory and the literature on citizen engagement, we formulated a multiple-mediation model examining (1) the TOE contextual factors affecting government’s willingness to implement electronic participation (e-participation) in form of e-information sharing, e-consultation, and e-decision-making in a country and its electronic government (e-government) maturity; and (2) the mediating role of government’s willingness to implement e-participation in a country on the relationships between its TOE contextual factors and e-government maturity. Specifically, we hypothesized that information and communication technology (ICT) infrastructure (representing the Technology context), governance (representing the Organization context), and human capital (representing the Environment context) has both direct and indirect relationships with e-government maturity through the mediating roles of government’s willingness to implement e-participation. Based on archival data from 183 countries, results showed that while ICT infrastructure and human capital were positively associated with government’s willingness to implement e-participation and e-government maturity, governance was not significantly associated with them. Also, government’s willingness to implement e-participation had significant associations with its e-government maturity. Specifically, of three dimensions of e-participation, government’s willingness to implement e-information sharing and e-decision-making were positively associated with e-government maturity, and its willingness to implement e-consultation was negatively associated. Further, government’s willingness to implement e-information sharing, e-consultation, and e-decision-making partially mediated the influences of ICT infrastructure and human capital on e-government maturity. Results also indicated that the relationship of governance with e-government maturity was not mediated by government’s willingness to implement e-participation. Findings contribute to the theoretical discourse on e-government by highlighting the roles of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity, and provide indications for practice in managing e-government maturity by (1) enhancing government’s willingness to implement appropriate e-participation dimensions; and (2) leveraging the effects of the TOE contextual factors on government’s willingness to implement e-participation and e-government maturity.     

文化地理学研究方法及学科影响

文化地理学是人文地理学的一个分支学科,经过近90年的发展,逐步形成了稳定的学科研究框架及研究方法。本文基于对新旧文化地理学的教科书、经典著作、代表性文章的初步归纳,梳理出了有关文化地理学的4个方面内容：第一,文化地理学的核心概念为“文化区”和“地方”;第二,围绕核心概念,文化地理学的研究框架可分为两部分：文化区和地方的形成机制研究以及文化区和地方的尺度间转换研究：第三,针对形成机制和尺度转换的研究,文化地理学分别有不同的研究方法论;第四．文化地理学核心概念可以为其他人文地理学分支提供学术支撑。     

医学研究影响评价进展与启示

研究影响评价是一个跨学科新领域,欧美等国家和地区的政府机构与研究组织已将其作为科学决策的实用工具.着眼于医学领域,对国际上研究影响的定义、评价框架、影响分类和评价指标以及评价方法进行总结,发现国际上通常使用混合方法来评价医学研究影响,包括文献计量、同行评议、案例研究和经济学分析等,但需要采用利益相关者访谈验证自制评价框架的有效性;同时目前尚未形成统一、最佳的研究影响框架,影响归因有难度.最后结合实际,为我国医学研究影响评价的理论与实践发展提出对策建议:科技评价范式由绩效评价转向影响评价;提高科研人员创造、捕捉研究影响的能力;开展符合中国国情的相关理论研究;构建资源库以提供数据支撑等.     

城市灾害应急能力成熟度评估模型研究

为帮助城市有关管理部门与组织发现管理过程中的薄弱点并进行改进与提升，提高灾害应急能力建设的科学化规范化管理程度，提出一个城市灾害应急能力成熟度评估模型。模型构建城市灾害应急能力成熟度要素框架，筛选并确定能力成熟度指标体系，建立评估过程。通过对陕西省延安市应急管理能力评价的实际应用，证明这个评估模型可以合理评价城市当前的应急能力成熟度水平，可为城市持续增强灾害应急管理能力的方法路径提供参考。     

构建信息化时代政府危机管理系统的理论架构

电子政务的快速发展对现代危机进行有效预防、快速处理和综合评估提供了有利条件。本文提出了电子政务环境下政府危机管理系统的内容架构和体系架构。该框架可作为电子政务环境下我国建立政府危机管理系统的理论基础。