Total Quality Management in Engineering Education—A Case Study from University College Dublin (National University of Ireland-Dublin)

The last 3 years have seen extensive time and resources invested in quality assessment/quality improvement (QA/QI) within the Irish university sector. The introduction of a formalized QA/QI programme in the 1998/99 academic year at University College Dublin (UCD) of Ireland-Dublin, will mean that every department in College will have a direct and compulsory involvement in the quality assurance programme in the coming years. There is limited experience of formalized quality assessment in the higher education sector in Ireland, and several pilot projects have been running which represent a first step in establishing a methodology suited to conditions prevailing within the Irish context. The Universities Act 1997 in Ireland will drive the issue of quality assessment in the university sector and ensure that emphasis is placed on the attainment of the highest possible standards in teaching and research. The universities are responding to this new challenge by adopting a pro-active approach and implementing the QA/QI schemes as a matter of some urgency. This paper outlines details of key pilot projects undertaken in recent times.     

Education in countries in transition facing globalization—a case study Croatia

The status of the educational system of Croatia is presented and several human development indicators for Croatia are compared with those of other countries in transition. The role of education in facing globalisation and in assuring sustainable development is analysed. The aims of various levels of education: primary, secondary and higher education, as well as preschool, postdoctoral, and permanent—lifelong and lifewide—education are also formulated.     

Managing Quality by Action Research—Improving Quality Service Delivery in Higher Education as a Marketing Strategy

ABSTRACT

This paper demonstrates how the use of self directed and self initiated research by staff in an International Office in one of Australia's largest universities can be a useful tool in improving the quality performance of service delivery to full fee paying international students as a deliberate means of improving the marketable image of the university, accepting that the university marketing strategy recognises that ‘word of mouth’ or informal marketing forms one part of the overall scheme. This paper describes two action research projects undertaken by staff in the International Office to engender improved quality of service delivery and subsequently an improved image of the university in the process of informal marketing. The results of the action research projects have produced specific outcomes, further planning and changes to management practices in the International Office, all related to improving the quality of services being delivered and the quality of management, a strategy that can be adopted in universities worldwide. Each research project was small, but facilitated changes or improvement to a target, strategically identified and discussed with management. These projects did not occur as strategic parts of an overall marketing plan, but were recognised as making contributions to effective outcomes of the existing marketing process. The paper then discusses the role of management in employee empowerment and the action research process arguing that management's role is to ensure that stimuli such as this are not Stifled.     

Total Quality Management,the Learning Organisation and Post‐compulsory Education

Abstract

The turbulence confronting educational Institutions In the United Kingdom has led to the suggestion that any attempt to respond using established management principles and processes is likely to be dysfunctional. Total quality management (TQM) has been advanced as a strategy that will enable educational institutions adapt to the greater market orientation and transform them into learning organisations. The paper identifies the key principles of TQM, critically reviewing the literature that examines their application in education and focusing on the post‐compulsory sector. Secondly, selected linkages between the key principles and other approaches to the study of organisational behaviour, including aspects of open systems theory, leadership, teamworking, training and staff development, and organisational culture, are examined. The concept of the learning organisation is outlined and its relationship with TQM examined. The paper concludes that TQM treats organisational change issues in educational institutions and the concept of the learning organisation as unproblematic, Ignoring Issues of power, authority, resistance to change and double‐loop learning.     

Gaps in management education： A case study of University of Management and Technology

This paper aims to identify the gaps in management education highlighted by 3 primary stakeholders： students, faculty and alumni. The study tries to address the issue of relevance and compatibility of management education and investigates areas of improvement perceived by respondents. The paper assumes that business departments of universities have to bring changes in learning strategies to meet the requirements of stakeholders. This research takes UMT （University of Management and Technology） as a case study and presents gaps in management education. Data are collected from all the 3 stakeholders： students, faculty and alumni of MBA （Master in Business Administration） program offered at UMT. The survey is administered using an exclusively-designed research instrument and the data set of 211 students, 55 faculty members and 145 alumni is analysed using appropriate statistical techniques. The management of business schools should develop an integrated and well-coordinated mechanism to share common vision and strategies among stakeholders. A need to revise current MBA curriculum is identified, which emphasizes on the development of different types of skills among MBAs to make the program compatible with the existing corporate sector. The universities dealing in management education are recommended to redesign their curriculum in a more integrated and coordinated way in anticipation with aspiration of the existing corporate sector, which would then help reduce the identified gaps among stakeholders. The management of business schools should have a continuous assessment mechanism incorporating the feed back of all stakeholders, particularly students, faculty and alumni. The paper makes a fruitful contribution to the existing academic literature through an empirical investigation in Pakistani environment. A critical discussion is carried out, and gaps in management education are highlighted, which may motivate management institutions to revise their curriculums.     

Unravelling Quality in Higher Education: What Say the Students?

Abstract

The extant literature on quality assurance in higher education points to a dearth of empirical studies on students’ conceptions of quality in higher education. This interpretivist article reports on a study that explored the conceptions of quality in higher education by final year undergraduate students in six academic disciplines at Makerere University, Uganda. Data for the article was collected from 50 final year students in eight discipline-specific focus group discussions and was analysed using thematic analysis. Four conceptions of quality in higher education were evident from the participants’ responses, namely: quality as transformation (value-added); quality as fitness for purpose; quality as excellence; and quality as consistency/ perfection (zero-errors). Nevertheless, transformation and fitness for purpose featured as the dominant conceptions of quality in higher education and these conceptions of quality did not take place in a vacuum. The students rationalised transformation and fitness for purpose by what they perceived the purpose of higher education to be. The multiple and yet competing purposes of higher education occasioned the two definitions of quality in higher education. Therefore, consensus on the meaning of quality can be hastened by arriving at a common purpose of higher education in a given society rather than engaging with the notions of quality themselves. This thinking presupposes the idea that the purpose of higher education varies across time and space and the definition of quality in higher education should be responsive to the prevailing purpose(s) of higher education in a given society.     

Higher Education Supported by New Technologies at the Technical University of Dresden—Problems and Initiatives

This article summarizes the technical efforts and scientific experience that have been recognized as essential for the introduction of multimedia technologies for innovative teaching and learning at the Technical University of Dresden. Beginning with conventional standards, the most important media types are discussed. Important criteria for the development of multimedia tools are investigated. Finally, the first results of a pilot project of teleteaching are reported. This article emphasizes that new didactic and psychological studies are of the same level of importance for learning success as is technological development. Therefore, the strategy envisaged does not aim at developing the virtual university in its purest form but at the enrichment of the contemporary university by innovative elements that preserve the living contact between teachers and students.     

“Higher” Education: A Perspective from a Christian University Foundation in Contemporary England

The relation between Christian education and the secularized public square, based on how state and church relations are typically portrayed, has been described chiefly in terms of conflict. However, in the case of church-founded schools and universities in Britain, the relationship, in practice, is more ambiguous than polarized. Arguably, there is growing antipathy to direct institutional identity with faith or religion; at the same time, however, there is growing confidence among others that institutions informed by faith bring something indispensable to education. This essay investigates this issue via the existential experience of Liverpool Hope University, the only ecumenical university in Europe. Although Liverpool Hope University is an ecumenical institution, it is also a part of the British State university system. The argument is made that the “way of ambiguity” is not unlike the “way of Incarnation,” which steers between the certainty of public recognition that has often led to forms of triumphalism and the dwindling public confidence that leads inadvertently to the dumbing down of Christian identity in public service. The church's long service to education is essential to its contribution to the common good and is indispensable for the sustainability of humane societies.     

Inclusive Education—a case to answer

Inclusive education is central to contemporary discourse in special needs education. There are difficulties, however, in allowing the concept to be a key organising principle for educational provision. These difficulties are set out. It is argued that setting aside the preoccupation with inclusion would result in a clearer focus on core educational values and, in particular, on students' learning and development.     

Whose Quality Conventions? The Application of Convention Theory in Higher Education

Internationally, demands for greater certainty over the quality of higher education are multiplying. This article argues that convention theory offers insights for considering quality in higher education in an increasingly market‐based system. Examples from the Australian higher education system are used to show how quality conventions can be mapped at varying system levels and across varying actors and how the existing taxonomy of quality in higher education can be located in a wider social and economic framework. It is suggested that this approach assists in identifying those quality conventions which may become dominant across stakeholder groups.     

Success Factors in Higher Education–Industry Collaboration: A case study of collaboration in the engineering field

Tertiary Education and Management - This paper addresses the question of what potential success factors are relevant when developing and managing higher education–business partnerships. To...     

Students’ Quality Control Circle: a case study on students’ participation in the quality control circle at the Faculty of Business and Management

A pilot study on students’ participation in Students’ Quality Control Circle (SQCC) was carried out by the researcher at the Faculty of Business and Management, Institut Teknologi MARA (ITM), Shah Alam, Malaysia. The purpose of this study was to identify the importance of the Quality Control Circle (QCC) to students and hence use it as a basis of consideration for the inclusion of the SQCC as a subject in the future. Participants for the pilot study comprised students from the Bachelor in Business Administration (BBA) majoring in International Business, Part Two since they have had prior exposure to studies on Total Quality Management. The students who participated did so on a voluntary basis. The process of SQCC took nearly a year since it was undertaken outside the students’ normal class hours. The students sent their report on the SQCC project which was subsequently published to the First International Conference on Students Quality Control at Lucknow, India in the same year. Feedback from the students who took part in the SQCC indicated that it was a suitable learning process and that it could be adopted as a subject. It is hoped that this will be taken up so that the students will be better prepared to face the challenges of working life after their graduation. This paper traces the researcher's experience as the facilitator for the SQCC and to present the feedback on the pilot study on the SQCC. It is recommended that a survey be made on the acceptance by potential employers on students equipped with QCC skills.     

Interaction in distance education — a case study: Teaching biology at two rural schools

There are many instances where distance education for children is in a state of upheaval and change. This is particularly true of Australia and, as earlier reports indicate, of Canada. Central planners often have abandoned the old ‘correspondence schools’ and established ‘open access’ centres; central schools have been de‐centralised; correspondence stuthes are offered to children in city schools; isolated children attend ‘classes’ vastly different from their old ‘School of the Air’ classes; etc. Some of these changes are the marks of progress; the quality of other changes is debatable.

This account is that of one country teacher operating in northern South Australia where distance education has now changed to be offered, Statewide, by a series of open access schools and has also been regionalised to be offered at the initiative of Education Department Regional Centres with a broad responsibility for education of children in their region. The article makes no pretence to being considered as ‘international research literature’ — some will question whether or not it is even distance education. It is being published at my request.

The teacher functions in an areaof small country towns 50 km apart and with 500 or so people. Not too much further north, into sparsely‐watered country, the towns are likely to have 50 or so people and are up to 500 km apart!

What the paper does highlight is that there are professional people ‘out there’ who see themselves as having a stake in distance education. Central administrators and those who regard themselves as scholars in distance education are only a part of the personnel in distance education.

Ed.     

Gender & Education Association: a case study in feminist education?

This article focuses on feminist activist academics who were instrumental in creating the UK Gender & Education Association at the turn of the twenty-first century. Drawing on my own intellectual biography (David, M. E. 2003. Personal and Political: Feminisms, Sociology and Family Lives Stoke-on-Trent. Trentham Books.) linked to the collective biography and life history of feminism in academia over the last 50 years, Feminism, Gender & Universities: Politics, Passion and Pedagogies (David, M. E. 2014. Feminism, Gender & Universities: Politics, Passion & Pedagogies. Farnham: Wheatsheaf.), I consider how we, as feminist educators, developed our pedagogies and professional approaches to gender and education. In so doing, I also look at three cohorts or generations of feminist academics, from the university pioneers of second-wave feminists like myself, through to those who might be considered third wave feminists. In this it is clear that whilst feminist values of women's liberation and/or gender equality shine through, there are clear differences of emphasis. This is in relation to personal, political and professional values, and approaches to education through teaching or the social sciences. Indeed, neither feminism nor gender was in the lexicon of higher education or public policy when we were starting out, and by the third cohort gender equality had become incorporated into forms of neo-liberalism. In reviewing the developments of feminisms in higher education, I also look towards what might be considered a feminist future in global higher education, given learning from previous waves to new waves of feminists such as fourth wave and beyond. Here I briefly consider the work of our EU Daphne funded research project (2013–2015) into challenging gender-related violence (GRV) through education and training for professionals working with children and young people.     

Quality Assurance in Open and Distance, Education： a Case Study of Kota Open University

After a brief analysis of the concept of quality in open and distance education, information technology for quality assurance and Indian initiative for quality improvement, the paper examines the quality assurance measures at Kota Open University under the following areas ： planning academic programmes ; developing academic programmes ; producing learning materials ; implementing programmes ; reviewing courses/programmes ; and ing human resources.     

Academic Strategy: The Management Revolution in American Higher Education,by George Keller (1983) Can strategy work in Higher Education?

Keller's book was one of the first works to suggest strategic approaches to the management of higher education institutions. His case study method proved popular with readers. However, the limitations of his approach to strategy grew more apparent over time, although many of his insights remain valid today.     

Applying the Kanban method in problem-based project work: a case study in a manufacturing engineering bachelor’s programme at Aalborg University Copenhagen

Problem-based learning (PBL) has proven to be highly effective for educating students in an active and self-motivated manner in various disciplines. Student projects carried out following PBL principles are very dynamic and carry a high level of uncertainty, both conditions under which agile project management approaches are assumed to be highly supportive. The paper describes an empirical case study carried out at Aalborg University Copenhagen involving students from two different semesters of a Bachelor of Science programme. While executing the study, compelling examples of how PBL and the agile project management method Kanban blend could be identified. A final survey reveals that applying Kanban produces noticeable improvements with respect to creating, assigning and coordinating project tasks. Other improvements were found in group communication, knowledge about the work progress with regards to both the individual and the collective and the students’ way of continuously improving their own teamwork.