The Discourse of Crisis in Public Meetings: Case Study of a School District's Multimillion Dollar Error

School districts are both big businesses and a form of local governance that is part of American democracy. When a crisis makes a district's democratic face relevant, the organization will experience a dilemma that does not occur in business-only organizations. This study examines the public meetings of a school board in the western United States as it confronted a multimillion dollar error. After reviewing the organizational crisis literature, background is provided on the district, the crisis, and the method—action-implicative discourse analysis. The district's crisis, the paper shows, was constructed through six discursive practices. Each is identified and illustrated. Because school boards are democratic bodies, they depend on having citizens willing to attend and speak out in public meetings, and they depend on a smaller set of citizens willing to run for and serve in these elected, unpaid school board positions. In crises, these two groups of citizens will have partially competing needs. As a result, local governance organizations will experience a dilemma regarding how to design their public participation. The paper concludes with suggestions for future research on organizational crisis and public meetings, and practical implications for citizens and elected officials.     

A post-crisis discourse of renewal: the cases of malden mills and cole hardwoods

This investigation employed two case studies of post-crisis discourse to describe an alternative to apologia as the primary rhetorical stance following organizational crisis. The authors identify three themes of this discourse; strong commitment to stakeholders, an immediate and unequivocal commitment to rebuild, and crisis as an opportunity for renewal. Conclusions are offered regarding the directionality of post-crisis discourse, crisis as a force for organizational renewal, the importance of emphasizing possibilities over issues of cause, blame, and culpability and the role of C.E.O. discourse in framing the meaning of crisis. Implications for enactment, for image restoration theory, and for improved crisis management are offered.     

公益、基本、均等和便利:公共文化服务绩效的环境影响因素研究

文章基于公共文化服务基本属性和发展现状,将公共文化服务理论与实践相结合,从省级层面出发系统构建我国公共文化服务治理环境对绩效影响的分析框架,运用实证研究方法构建多元线性回归模型,探析经济、政策、文化和人口环境对公共文化服务公益性、基本性、均等性和便利性的影响,为优化我国公共文化服务治理环境、提高我国公共文化服务绩效提出建议。     

Citizen Satisfaction with Public Meetings Used for Risk Communication

Although public meetings are a frequent method of public participation and risk communication, little research investigates what citizens think about their use in environmental management. To examine satisfaction with public meetings, residents of two neighboring communities received questionnaires following a public meeting about a local landfill. Respondents included residents who did and did not attend the meeting. Irrespective of whether respondents had ever attended a public meeting, meeting expectations and perceptions of relational/informational communication at meetings, including whether respondents thought meeting organizers were genuinely interested in participants' comments or meetings were informative, predicted satisfaction. Perceived risk associated with the recent meeting's topic and credibility of government agencies that frequently conduct meetings also predicted satisfaction.     

略论党校图书馆面临的危机及应对策略

文章从工作的实际出发,阐述危机管理在党校图书馆管理中的意义,分析了目前党校系统图书馆面临的危机．提出了一些应对措施。     

图书馆如何为地方政府提供媒体舆情的监察与分析服务

在资讯时代,掌握媒体舆情可以帮助地方政府了解社情民意,进行科学决策。该文分析了地方政府对媒体舆情掌控的需求,并结合广州大学图书馆为地方政府部门开展媒体舆情信息服务的具体实践,探讨图书馆如何构建面向地方政府开展媒体舆情监察与分析信息服务的机制。     

我国公共图书馆理事会建设特征探析

伴随事业单位分类体制改革的推进,我国公共图书馆理事会建设的实践逐步展开。这一改革由政府主导,自上而下推动,理事构成凸显去行政化、多元化,理事会定位多元,但职能发挥受限,理事会相关制度框架初步确立,实际执行状况并不乐观。公共图书馆理事会建设的理想与现实差距较大,有待我们通过实践探索去进一步的调整和完善。     

治理视野下的我国公共图书馆管理体制改革

论文从公共图书馆治理单元及治理主体设置模式的角度审视我国公共图书馆管理体制存在的诸多问题,提出:为促进我国公共图书馆管理体制改革,尽快制定符合我国国情的图书馆法;在治理单元设置上,明确治理单元的设置权主体,打破财政壁垒,建立总分馆服务体系;在建设主体设置上,突出实际能力原则,形成多元化格局;在管理主体的设置上,逐步推行理事会制,完善法人治理结构。     

公共危机背景下NGO的公共关系与社会责任——以汶川地震与台湾风灾为例

本文通过对5·12汶川大地震和8·8台湾莫拉克风灾中中国红十字会与台湾红十字会两家非政府组织(NGO)在危机期间的公共关系行为的考察,认为公共危机中NGO的公关活动是其履行社会责任的一种必要行为,其信息传播应该成为整合、动员社会资源的公关传播平台,构建真正意义上的公益传播模式;在具有国际影响的重大公共危机中,NGO的公关行为还可以成为公共外交的重要组成部分和国家形象传播中政府公关的有益补充。     

构建适应危机管理的图书馆组织文化

组织文化和危机管理是图书馆界研究的热点。文章论述了图书馆组织文化和图书馆危机管理的内涵、研究内容,并对两种理论进行了比较。认为二者可以结合起来,共同发挥作用,提出构建具有危机管理能力的图书馆组织文化,从精神层、制度层、物质层提出了一些将图书馆危机管理思想融入图书馆组织文化的途径和策略。     

传播学研究的话语分析视野

话语分析是近几十年发展起来的一门学科,主要关注语言或是符号在社会语境中的使用过程。话语分析不但是关注话语或是文本中的语言特征,话语生产、流转和消费过程中所体现的权力实践也是话语分析关注的重点。话语分析的中的理论以及话语分析的方法无疑为新闻传播学科的发展提供了更多的选择和思路。     

社会民主主义思潮与英国公共广播体制的形成

英国公共广播体制是在社会民主主义思潮的影响下形成的。英国社会民主主义的两个基本原则(公有制和民主)决定了公共广播的两个基本特征(非市场和非政府)。社会民主主义思潮还形塑了公共广播要为民主服务的广播理念。在探讨英国公共广播体制的起源时,只有从这一角度来看问题,才能真正理解英国公共广播的兴衰以及广播的公共服务理念的核心所在。