The sub‐text: Unspoken communication

We rarely think of the possible beneficial results of training in something “everyone knows how to do”—such as learning from television. This article is drawn from Mr. May's M.A. thesis, completed in 1963 at the University of Maryland under the direction of Prof. George F. Batka. Mr. May is presently working toward a PhD. in the University of Wisconsin, as a teaching assistant in the Division of Radio‐Television‐Film.     

The ecology of academic risk: relationships between communication apprehension,verbal aggression,supportive communication,and students’ academic risk status

Contemporary research exploring at‐risk student populations has generally used the epidemiological model, the constructivist model, or the ecological model to explain processes involved in academic risk. This study applies communication constructs to the ecological model of academic risk, which proposes that academic risk is a function of individual, social, and cultural communication phenomena. A survey of 232 students found that (a) at‐risk students communicated more with friends about school than did regular‐admission students, (b) levels of communication apprehension differed depending on at‐risk status and sex, and (c) levels of verbal aggression differed depending on at‐risk status. These results are discussed in terms of theoretical and applied implications.     

The relationship between computer‐mediated communication and communication related anxieties

This study examines how communication related anxieties are related to individuals' use of computer mediated communication (CMC). 225 respondents were given the PRCA‐24, WAT, and RAT tests. They were also given a measure of computer anxiety. Respondents were then asked to indicate the extent to which they used e‐mail, interactive messaging, or web browsers. The results indicate that there is no relationship between communication anxieties and CMC use. Computer anxiety appears to be the main predictor of e‐mail, chat, and web use.     

Supporting Mexican immigrants’ resettlement in the United States: an ethnography of communication approach to building allies’ communication competence

This research explores interactions among Mexican immigrants and their U.S.- and Mexican-born allies at an immigrant support center (ISC) in the U.S. Southwest. I propose that to support Mexican immigrants in resettling, allies who work at this ISC must apply cultural knowledge about competent communication for Mexican speakers to structure their strategic actions (Sprain & Boromisza-Habashi, 2013). Taking an ethnography of communication (EOC) approach, I investigate the means and meanings of communication (Hymes, 1972) for speakers that point to cultural knowledge about competent communication. Data for this study include 7 months of observation, interviews with 37 community and staff members, and public documents collected during fieldwork. Findings reveal five means of communication that are meaningful for speakers at ISC. This research demonstrates the practical utility of the EOC in understanding how cultural expectations for communication may both assist and limit ISC’s efforts to support resettlement.     

Communication civility codes: Positive communication through the students’ eyes

Courses: Presentational courses such as Public Speaking, Interviewing, Business and Professional, Persuasion, Interpersonal; any course where civility may be promoted in the classroom.

Objectives: At the end of this single-class activity, students will have an understanding of civility in order to: (1) identify civility and consequences of behaviors, (2) create their own communication civility code for classroom behaviors and presentations, and (3) practice civility throughout the semester.     

Citizen reactions to municipalities’ Instagram communication

In this paper, we explore how local governments are using Instagram as a communication tool to engage with their citizens, using data from the municipalities of Andalusia (Spain). We seek to identify the determinants of local government use of Instagram, the determinants of activity in this channel and the determinants of citizen reactions in order to understand the influence of media types (picture, video or album) used in municipality posts, and to understand content type (what the post is about). Instaloader, an open source intelligence (OSINT) tool for Instagram, was applied. It made it possible to automatically extract all posts of the analysed municipalities (14,742 posts). These were later automatically analysed using R, an open source software. It was determined that of the 29 Andalusian local governments with the highest populations, only those that maintain an account on Instagram, totalling 17 municipalities (58.62%), would be part of the final analysis. Our findings demonstrate that when local governments have a high level of debt, they do not maintain and actively use Instagram accounts. We also found that quality of posts’ content is more important than quantity of followers, since there is no significant relationship between citizen reactions and the number of inhabitants of a municipality or the number of followers (audience), while there is a significant negative relationship between the number of posts (activity) and reactions. Our results also highlight that the level of reactions can be stimulated by certain media and content types.     

The problems of forming an electronic resource stock: The effect of “large” transactions

The problems and difficulties of selecting and purchasing electronic information for library stock acquisition and a librarian-bibliographic service are described.     

Bookselling—book buying: The European perspective of the online market

The book market in European countries is different than the U.S. market for various political, geographical, and cultural reasons. The authors outline these differences and provide background on the move to electronic commerce and future. The article includes many electronic and print sources of and bibliographic tools for locating books in the European market.     

Standpoint: Wither communication?

Dennis, E. E., & Wartella, E. (Eds.). (1996). American communication research: The remembered history. Mulwah, NJ: Erlbaum.

Lent, J. A. (Ed.). (1995). A different road taken: Profiles in critical communication. Boulder, CO: Westview Press.

Schiller, D. (1996). Theorizing communication: A history. New York: Oxford.

Signorielli, N. (Ed.). (1996). Women in communication: A biographical sourcebook. Westport, CT: Greenwood.     

The relationship of communication apprehension and interaction involvement to perceptions of computer‐mediated communication

This study investigated how the interpersonal traits of communication apprehension (CA) and interaction involvement (II) are related to one's attitudes toward and use of computer‐mediated communication (CMC). Data were collected by administering a self‐report survey to a sample of 133 participants, and results were analyzed with multiple regression. Findings revealed that CA and II failed to predict CMC attitudes. However, each trait predicted communication style during online interaction. Findings are interpreted within the context of current theories of CMC.     

The influence of power upon powerful speech: A social‐exchange perspective

Several researchers have proposed that power, rather than gender, accounts for a greater use of powerless language by females than by males. The present study considered whether the manipulation of power as grounded in the social exchange perspective would influence the use of powerful language by males and females alike. The results indicated that males in positions of higher bargaining power used more bottom‐line statements than males in positions of lower power. Yet, the level of power apparently had little impact upon the use of bottom‐line statements by female bargainers.     

The Library: Big Data’s Boomtown

Since 2012, nearly every sector has developed a fascination with the seemingly new discovery of Big Data and its unprecedented capabilities to fuel analytic breakthroughs. It is clear that the use of Big Data as an information resource will continue to become more prevalent as it is employed in academic research and data-driven decision making, and even emerges as a vehicle for government transparency. This article reviews the emergence and potentials of Big Data, describes the policies fueling the current data surge, and discusses the impact on libraries. As libraries evolve to provide more data services, there is an opportunity for librarians to become experts and authorities in the data age.     

Strengthening professional expertise: Mentoring in knowledge transfer,the cataloguers’ perspective

Abstract

University libraries provide support for institutions to achieve their objectives. To realise these objectives, universities allocate considerable funds for the library’s development and provision of needed resources that support teaching/research activities. This is for the simple reason that a university’s excellence is synonymous with the effectiveness of its library services. Hence, there is a need for continuous training and retraining for retention of librarians who manage the libraries to achieve the university’s objectives. Of the few on-the-job training models, mentoring as a Continuing Professional Development programme for librarians in a university library has often been overlooked. This study surveys the uses of mentoring in knowledge transfer for cataloguing, managerial, and research skills development for cataloguers in Nigerian academic libraries. The findings show that mentoring as a tool for knowledge transfer influences cataloguers and their skills development. The result indicates that mentoring in knowledge transfer has a moderate to strong correlation with skills development, and it improves catalouers’ proficiency and overall development.     

Writing from the archive: Henry Garnet’s powder-plot letters and archival communication

Through a reading of the archived letters of Henry Garnet (1555–1606), Superior of the Jesuit order in England and suspected Gunpowder plotter, this article investigates the nature of the archive in relation to narrative theory. Figuring the archive as one of the number of narrating voices accrued by the individual record, I argue that models of communication such as those put forward by Roman Jakobson, Wayne C. Booth and Seymour Chatman afford useful insights into the ways in which power is inscribed and reinscribed in the record through successive acts of reading and rewriting.

Shareholder communication and issue salience: corporate responses to ‘social’ shareholder activism

This study focuses on corporate engagement when shareholder activists raise concerns about social issues during annual shareholder meetings. Building upon strategic communication, social activism, and management research, the study combines Stakeholder Salience Theory (SST) and Issues Management Theory to explain corporate responses to shareholder activism. The researchers constructed a dataset of 844 shareholder actions in the U.S., all concerning environmental issues from 2006 to 2014. The analyses revealed that the urgency of the shareholder requests was the main driver of saliency. Moreover, shareholder activism strategies that engage corporations in private negotiations appeared to be effective in eliciting positive corporate responses. The findings contribute to applied communication theory and research by advancing SST with an issues management perspective in the context of shareholder activism.     

“The eye in the sky doesn’t lie”: Video replay and self-evaluations as part of the basic communication course

This study explores extent and frequency of conventional practices in the basic communication course: speeches, video replay, and self-evaluations from 45 basic course directors and instructors. Results indicated three to four speeches per curriculum, with two prominent speech types: informative (97.8%) and persuasive (91.1%). Approximately 76% of curriculums used video replay. Self-evaluation questions (N?=?254) used 52.8% open, 40.6% closed, 21.9% circular, and 21.9% strategic questions. Most frequently used questions focused on: delivery (12.1%), content (10.6%), or delivery and content (11.1%). Findings suggest pedagogical practices vary across the discipline, and the discussion offers practical applications for improving practices.     

The CSR green halo effect on the corporate–public communication: an experimental study

Environmental corporate social responsibility (CSR) has been a popular practice among corporations. However, the mechanism and effectiveness of environmental CSR in affecting corporate–public communication are still unclear. Against the theoretical backdrop of the ‘halo effect’ and through a controlled experiment with 742 participants from Hong Kong and mainland China, we find that: if a company’s environmental CSR activity receives higher support from the consumers, it is less likely for consumers to avoid advertisements endorsed by the company. The CSR green halo effect therefore exists. Moreover, consumers’ nationality and their three preexisting attitudes (general environmental CSR support, environmental beliefs, and favorability of products’ country of origin) are important moderators of the green halo effect and need to be considered in practice.     

The relationship between physicians’ use of power stategies and type a orientation in physician‐patient communication

Employing a two sample design, this study examined the relationship between physicians’ use of Behavior Alteration Techniques (BATs) and physicians’ type‐A orientation. Patient and physician respondents reported selection of antisocial BATs was a significant predictor of type‐A physicians.