Relationships Differentiation: Cross-ethnic Comparisons in the Malaysian Workplace

This research examines how Malaysian managers and employees interpret and embody leader–member relationships differentiation. To analyze this question, we conducted a thematic analysis of top management, middle management and supporting dialogue group discussions. Results showed that leader–member relationships differentiation is a symbol that is essential for the creation and sustenance of leader’s conceptual skills, communication openness, respect, trust, and age differentiation. These findings validate our proposition of leader–member relationships differentiation in Malaysian workplace and empirical support for the central roles of communication exchange processes in workgroups.     

Relating Intercultural Communication Sensitivity to Conflict Management Styles,Technology Use,and Organizational Communication Satisfaction in Multinational Organizations in China

This research examines intercultural communication sensitivity in relation to other organizational communication factors in China branches of multinational corporations. We found minor differences existed between Chinese employees with overseas living experience vs. those without any overseas living experience with respect to their intercultural communication sensitivity, conflict management style, technology use, and organizational communication satisfaction. Chinese employees with a higher level of intercultural sensitivity were more satisfied with their organizational communication, tended to use control and solution-oriented conflict management styles, and used different communication technologies in organizational settings.     

Include Us Out—Economic Development and Social Policy in the Creative Industries

While Government claims about the UK as a ‘global creative hub’ continue to be made (Purnell, 2005), the contradictions and tensions in New Labour's policy in the creative industries have become more apparent. These include the tensions between a set of policies for global media businesses versus the support for small firms in local economic development (Gilmore, 2004; Hesmondhalgh & Pratt, 2005), and the tension between citizens and consumers in media and cultural policy (Hesmondhalgh, 2005). Equally apparent are the tensions between economic development of these sectors and social inclusion. In the UK, arguably more than other countries, the rhetoric of Creative Industries has been tied into political ideas about the links between economic competitiveness and social inclusion. The stated aims for creative industry development have thus been twofold—to increase jobs and GDP, while simultaneously ameliorating social exclusion and countering long-standing patterns of uneven economic development. Research, however, suggests that supporting the creative industries is, at best, a problematic way of tackling the issues of economic and social exclusion. The effects of gentrification on creative industry working and living space (Evans & Shaw, 2004); the patterns of informal hiring and career progression in these sectors (Leadbeater & Oakley, 2001) and the concentration of much economic activity in London and the South East, all suggest that the development of these sectors might exacerbate rather than address patterns of economic inequality.     

Ethnic Differences in Public Participation: The Role of Conflict Communication Styles and Sense of Community

Cities around the world are challenged by a growing ethnic diversity and previous studies theorize that two of the factors that contribute to ethnic differences in public participation are conflict communication style and sense of community. This paper addresses these factors as predictors of community meeting attendance by two ethnic minority groups—African Americans and Korean Americans. Survey findings indicate ethnic differences as predictors of intent to attend a community meeting, and implications for facilitation of meeting processes are discussed. Further research is suggested to deepen understanding of how different ethnic groups perceive and respond to conflict in public meetings.     

The Relationships among Perceptions of Social Support,Intercultural Communication Apprehension (ICA), and Conflict Management Preferences in the Context of Cultural Adaptation

This study explores the relationships among perceptions of social support from family and friends, Intercultural Communication Apprehension (ICA) and intercultural conflict management preferences. Two hundred and ninety students, comprising primarily of international students, participated in the study. The results of the study revealed that, in regards to handling conflict with members of the host culture, increased perceptions of social support from family and friends lowered the level of ICA, and the decrease in the level of ICA led to increased preferences for the integrating and the compromising styles and decreased preferences for the avoiding and the dominating styles. Hence, the results of the study suggest that the influence of the perceptions of social support may extend beyond the mere alleviation of acculturative stress and psychological well-being and may have implications for the integration of immigrants and sojourners into the host culture.     

Measuring the Size and Concentration of Business Funding of Culture in the UK: Closing the Gap between Advocacy and Theory

In the past few years, UK public bodies have increased their calls for cultural leaders to diversify even further their funding sources and exploit the dynamics of the mixed-economy. So far only major cultural organisations in London have been able to successfully diversify their funding portfolio. A drop in public funding is likely to make it even more challenging for a large proportion of cultural organisations to close their income gap. To ensure the successful development of policies of funding decentralisation and inform organisational strategies, more theory-based empirical research on trends, drivers and motivations, and models of funding sustainability is needed. One of the many factors preventing the development of this line of research is a wide gap between research conducted for advocacy purposes and academia in the UK. This paper illustrates the extent and implications of this gap by providing a brief summary of the academic literature in the field and reviewing methods and results of existing data collection efforts by advocacy organisations, in particular the Private Investment in Culture survey by Arts & Business UK (A&B). The scope of this paper has been limited to business funding in the form of cash and in-kind sponsorship, donations and membership, since there is relatively more cross-sectional time series data and academic and advocacy studies of this form of funding than of individual giving and trust and foundation support. The paper proposes recommendations on ways of closing this gap, in particular by improving existing sampling methodology for this type of data collection and expanding and strengthening the existing academic research on motivations, market dynamics and concentration of business funding.     

Family Problem Solving: A Comparative Study of Adult Children in Puerto Rico and the Upper Midwest

This study examined family problems and problem solving among American Upper Midwest and Puerto Ricans participants. Thematic and chi-square analyses provide a snapshot of how diverse families experience similar macro problems in day-to-day endeavors. Responses to each macro issue or strategy also suggest ways that the two cultural groups relate to family problems differently. Puerto Rico participants described and discussed significantly more communication-related problems and they also identified communicating about the problem less as something they had thought about to resolve the problem than did Upper Midwest participants. The article discusses how micro level values are inherent in macrocultural family problems.     

Relational Tensions and Optimal Listening in the Communication Relationships of American and Finnish Legal Professionals

Drawing on relational dialectics, this study examines definitions of optimal listening, the tensions affecting it, cultural differences in both of these and strategies for managing tensions. The participant sample (N?=?101) consists of 76 American attorneys and 25 Finnish judges. The results suggest that differences in national communication cultures and the requirements of professional communication affect the definitions of optimal listening. The American participants perceived this as a people-oriented and the Finns as a fact-oriented activity. Both groups experienced reported tensions between real and ideal listening, autonomy and connection, the public and the private, and also between equality and inequality. Culturally, specific tensions were also reported.     

Development and Validation of the Imhof-Janusik Listening Concepts Inventory to Measure Listening Conceptualization Differences between Cultures

Listening is a cognitive process that is perceived behaviorally, and past listening research has focused on perceptions of listening behaviors. This study shifts the focus to the perceptions of listening cognitions. In a cognitive model of listening, listening concepts are assumed to determine listening behavior, the process, and the outcome. In this context, it is of interest to develop a diagnostic instrument to describe the composition of the listening concept. This factor-analytic study seeks to identify the underlying dimensions of listening concepts using a sample of N?=?358 students. Results suggest that four factors need to be taken into account as listening concepts are mapped and analyzed. In a subsequent study comparing a US and a German student sample, it could be shown that listening conceptualization is culture-driven. Implications for research and practice of intercultural oral communication are discussed.     

Communication Traits in First and Second Languages: Puerto Rico

Early research relating to communication apprehension (CA) indicated a strong association between CA in first and second language interactions in Puerto Rico and Micronesia. More recent research has indicated similar associations involving individuals from a variety of Asian cultures. The study discussed in this paper broadens the focus of attention to a variety of communication traits rather than a single trait. In addition to CA, the other traits studied include shyness, assertiveness, responsiveness, compulsive communication, self-perceived communication competence, and willingness to communicate. This report is directed toward communication traits in Puerto Rico in both Spanish and English. This report includes discussion of relationships among communication traits in each language and the differences and similarities in those traits between the languages.     

Negotiating Narratives of Human Trafficking: NGOs,Communication and the Power of Culture

This article draws on interviews with anti-trafficking NGO employees in Thailand to illustrate the use of narratives as a tool for communicating cultural values. Drawing on theories of modernization, culture, and liberation psychology, I assess the way anti-trafficking NGO employees construct narratives, or “stories,” about human trafficking. These narratives rely on Western values associated with modernization, the role of NGOs in development, gendered constructions of victimhood, “Othering,” and Orientalism. Analyzing these narratives, I build a theory of “culture as a space of safety:” a self-reinforcing mechanism whereby employees ritualistically retreat from the overwhelming circumstances they confront in their work.     

Intercultural Communication Competence Scale: Invariance and Construct Validation in Portugal

ABSTRACT

This article explores the psychometric validation of an Intercultural Communication Competence (ICC) scale. Three studies were performed: (1) psychometric evidence pertaining to the scale’s reliability and factor structure and an analysis of the measurement invariance; (2) assessment of convergent and predictive validity; and (3) analyzes the association between ICC and affective and cognitive dimensions of cultural empathy. A three-factor model with eight items yielded the best fit to the data. The scale showed non-invariance between genders, but proved to be a predictor of intercultural contact. Convergent validity were demonstrated.     

Culture and Classroom Communication: A Pilot Study in the Post-Soviet Republic of Armenia

Using participant observations and informal interviews, the study examined whether and how classroom communication in Armenia reflects Armenian culture and history, including the Soviet influence for close to seven decades and Armenia’s transition from one socio-politico-economic system to another, followed by internationalization of education and globalization. Findings of the study revealed three major themes that have impacted the classroom communication style: courtesy, immediacy, solidarity. While consistent in some ways with Soviet communism, these themes may have also been influenced by Armenia’s traditional and family-centered culture and history which predate Soviet communism, as well as by internationalization of education and globalization.     

Measuring creativity: A case study in the UK's Designer Fashion sector

Since before the 1997 General Election, New Labour has repeatedly emphasized the importance of the creative industries in underpinning the national economy and as an engine of economic growth. The Creative Industries Task Force Mapping Documents of 1998 and 2001 sought to define and quantify in broad terms economic activity across 13 distinct creative industries. More detailed estimates have been published by the Department for Culture, Media and Sport (DCMS) in successive annual Creative Industries Economic Estimates.

An assessment is provided of the way in which the creative industries have been measured using the Office of National Statistics' Standard Industrial and Standard Occupational classifications (SIC and SOC). These classifications have themselves been revised since the early 1990s, and further revisions are in prospect from 2007. In this analysis particular focus is given to the ‘Designer Fashion’ sector, illustrated by a number of tables and data analyses.

These actual and proposed revisions have helped in documenting the rapidly emerging creative industries, which have reportedly grown at two to three times the rate of the UK economy as a whole. However, as the Regional Culture Data Framework published in 2002 records, serious problems remain in providing valid assessments of the creative industries sectors from ‘official’ published sources, even for the UK as a whole, let alone at the regional level emphasized by the Regional Culture Data Framework's regional sponsors. In any case, often the ‘scaling factors’ applied to official SIC codes to define creative industries appear arbitrary.

Many of the Regional Culture Data Framework's recommendations, notably the adoption of a more comprehensive ‘supply-chain’ approach to documenting the cultural sector, make further demands upon the existing official structural classifications and the data bases underpinning them. Even where all elements in the ‘supply chain’ are well documented, there are still questions about the validity of this approach. For example, should wholesale and retail distribution of creative industry products be regarded as part of the ‘Cultural Cycle’?

In conclusion, it is suggested that the ‘official’ data has marked limitations in documenting the creative industries and does not realistically or adequately capture the more interesting and dynamic elements of an industry like ‘Designer Fashion’. This is disappointing in a context where central government has placed increasing emphasis upon evidence-based policy to support the development of the creative industries, and where the British ‘Designer Fashion’ sector has lamented the lack of central support in comparison with the French or Italian industries. It is suggested that a more customized approach to collecting data about the creative industries is needed if the results are to usefully inform the further development and profile of these sectors.     

The perception of transcendent interest: Communication and identification in an emergent community

The interrelationships among five variables were analyzed in an effort to understand the process of community formation in a culturally plural metropolitan environment. The variables—perception of transcendent interest, perception of commonality, cooperative interaction, maintenance adaptation, and growth adaptation—were formulated by explicating and synthesizing the concepts of community, community identification, and coorientation. The perception of transcendent interest, described as the focal point of identification, and the basis of an emerging community, was found to correlate significantly with all the other four variables, but to be best predicted by cooperative interaction and maintenance adaptation. The study offers insight into the processes of acculturation and cultural group formation in a plural system.     

High-Speed Internet Access to the Other: The Influence of Cultural Orientations on Self-Disclosures in Offline and Online Relationships

The global village metaphor, originally popularized by Marshall McLuhan, suggests that individuals connected to information and communication technologies become more involved with others from around the world. The speed at which messages are communicated is one factor why Internet-supported technologies create a sense of community. The diffusion of Internet networks to areas around the world naturally increases the potential for intercultural communication. Considering the cultural differences of the communicators and diminished social cues of the environment, the opportunity for misunderstandings may be elevated in intercultural Internet-based communication. The present investigation explores how two important components of culture—individualism and collectivism—influence communication behaviors in face-to-face and computer-mediated relationships. Self-disclosures, which are fundamental to relationship development, are specifically studied. The findings reveal that collectivism is associated with fewer self-disclosures in computer-mediated relationships than in comparable face-to-face relationships. The difference between self-disclosure behaviors in face-to-face and computer-mediated relationships is more pronounced among individuals high in collectivism than those high in individualism. Implications to social information processing theory and future directions for intercultural Internet-based communication research are considered.     

Training in culture: the case of aikido education and meaning-making outcomes in Japan and the United States

This study investigated whether a relationship existed between instructional style and points of emphasis in the training context of the martial art aikido and the perceptions which practitioners of aikido generated for aikido-related concepts. The findings were gathered within and compared across aikido training settings in two cultures — Japan and the United States. Analysis of the quantitative and qualitative data gathered for this investigation revealed several potent differences between the manner in which Japanese and American aikido practitioners represented their understandings of aikido-related concepts. Differences in the manner in which aikido practitioners in Japan and the United States represented their understandings of aikido reflected the teaching emphasis observed in the respective cultures. It was concluded that aikido instructors represented the values of their own culture in the context of aikido training, and thus served as important mediating forces influencing the meaning which practitioners generated for aikido. An additional finding revealed that in neither culture were participants able to accurately represent how practitioners in the “other” culture structured their understandings of aikido. It was reasoned that both cultural groups generated faulty perceptions of how the “other” group understood aikido because they utilized a similar pattern of projection, using their own meanings of aikido to represent the understandings of practitioners in the “other” cultural group.     

Idealization,Inspiration, Irony: Popular Communication Tastes and Practices in the Individual Political Development of Generation X'ers

Using a theoretical frame of cultural studies and social constructivism, I analyze data collected from 15 Americans born between 1965 and 1978-"Generation X'ers"-about how they remember and understand the significance of their popular communication tastes and practices for their political socialization, or what I choose to call individual political development. This study finds that these tastes and practices have had quasi-intentional, functional importance for individual political development in this generation, importance best described as media "uses and effects." While also theorizing about the implications of the postmodern era in which "Generation X'ers" and others have lived, this work speaks to the importance of incorporating individual developmental processes and meaning-making into work on the political implications of mass media and popular communication.     

Between tradition and modernity: Social work-related change processes in the Jewish ultra-orthodox society in Israel

The present research attempts to present the experience of the encounter between Jewish ultra-orthodox society – a closed and isolated group – and social work – with its cultural, western, secular and professional characteristics. The study explores this topic by describing the work and experience of the social workers who treat this population, and the encounter's meaning for them. This experiential and challenging encounter is exemplified through different social work contents such as: child sex abuse, miscarriage, adolescent girls in distress, mental health, divorce, etc. A qualitative-phenomenological approach was adopted in this study. In-depth semi-structured interviews were conducted with 33 social workers with different religious identities in daily contact with ultra-orthodox Jewish clients across the country. Participants included 6 men and 27 women. A total of 9 participants defined themselves as ultra-orthodox, 13 were national religious, and 11 were secular, with 1–20 years’ experience. Three major themes emerged: 1. Community and social change processes in the ultra-orthodox society. 2. Treatment content-related change processes in the ultra-orthodox society. 3. Change processes in the ultra-orthodox society and the role of social work in the ultra-orthodox-public environment. Multicultural sensitivity is the starting point when relating to the encounter between an ultra-orthodox client and a social worker. An awareness of the social worker's personal values, acquaintance with the client's personal and community values, and the encounter between them are crucial factors for treatment success.     

The roles of culture and fairness in maintaining relationships: A comparison of romantic partners from Malaysia,Singapore, and the United States

The present study concerns how culture connects to perceptions of equity and relational maintenance behavior in the United States (US), Malaysia, and Singapore. In doing so, this study extends findings that employed cultural modernization theory (CMT) and equity theory to explain cultural and individual variations in relational maintenance behavior. Sex differences were also examined. Three countries were selected for their proximity in Traditional (vs. Rational) Values and divergence in Survival (vs. Self Expression) Values, according to the World Values Survey (WVS) cultural map. Consistent with CMT assumptions, participants in the United States and Malaysia (i.e., countries that espouse self expression values) reported greater use of relational maintenance strategies than did those in Singapore (i.e., a country endorsing survival values). As hypothesized, curvilinear associations between equity and relational maintenance strategies were found for the US participants only. This finding concurs with CMT-grounded assumptions and facts that romantic partners in Western (vs. Eastern), high-income societies (e.g., the US) seek equitable relationships. Sex differences also emerged but only for the US participants.