Caregivers' beliefs about library visits: A theory-based study of formative research

Currently, no research has systematically investigated the beliefs underpinning caregivers' intentions to visit public libraries with their young children. Drawing from the theory of planned behaviour, this study adopted a three-phase program of formative research to examine the decision making processes of parents and carers with young children living in a low socio-economic area. Phase 1 identified seven behavioural, five normative, and ten control beliefs as modal salient beliefs held by parents and carers. Phase 2 identified a variety of key behavioural, normative, and control beliefs as significant predictors of intention to visit the library with their young child. Phase 3 elicited the reasons underpinning these key beliefs guiding parents' and carers' intentions, identifying 34 reasons that could be used in messages to promote library visits. The results provide useful information that intervention designers, councils, and library services can use to encourage library use among parents and carers with young children.     

Hybrid gatekeeping framework for value-added information services

Information control processes designed to prioritize the most relevant information are important for enhancing the service experience of users. Gatekeeping is the process of filtering and disseminating information in online information services. This study investigates the effects of gatekeeping activities on information services and the resulting impact on the value of such services from a user's perspective in an information service environment characterized by online and offline transactions. Various hybrid gatekeeping activities are derived through focus group interviews with information services planners. A survey of information service users reveals values that could be obtained from the information services. The results of these two data gathering tools suggest an information service framework for hybrid environments. The findings enable the development of value-added information services for users through efficient information control in hybrid online and offline environments.     

Social scientists' data reuse behaviors: Exploring the roles of attitudinal beliefs,attitudes, norms,and data repositories

Many disciplines within the social sciences have a dynamic culture of sharing and reusing data. Because social science data differ from data in the hard sciences, it is necessary to explicitly examine social science data reuse. This study explores the data reuse behaviors of social scientists in order to better understand both the factors that influence those social scientists' intentions to reuse data and the extent to which those factors influence actual data reuse. Using an integrated theoretical model developed from the theory of planned behavior (TPB) and the technology acceptance model (TAM), this study provides a broad explanation of the relationships among factors influencing social scientists' data reuse. A total of 292 survey responses were analyzed using structural equation modeling. Findings suggest that social scientists' data reuse intentions are directly influenced by the subjective norm of data reuse, attitudes toward data reuse, and perceived effort involved in data reuse. Attitude toward data reuse mediated social scientists' intentions to reuse data, leading to the indirect influence of the perceived usefulness and perceived concern of data reuse, as well as the indirect influence of the subjective norm of data reuse. Finally, the availability of a data repository indirectly influenced social scientists' intentions to reuse data by reducing the perceived effort involved.     

Displacement or complementarity? Assessing the relationship between social media and public library usage in the U.S., South Korea,and Singapore

The relevancy of public libraries is often called into question, with some saying that library services have been or will be displaced by, among other things, new media such as social media. This study tested this displacement hypothesis with survey data collected from three nations (the U.S.: N = 879; South Korea: N = 700; and Singapore: N = 987). Ordinal regressions were used to investigate the relationship between the use of social media and nine public library services, taking into account individual demographic differences. The results show that for all three nations, social media use has significant complementary relationships with all nine library services examined. Computer and information literacy training showed the largest effect size. However, signs of displacement effects were observed in the odds ratio statistics, particularly among daily social media users and in reference services, library visits, and time spent in the library, suggesting that where displacement is concerned, these areas warrant extra attention.     

The Availability and Effectiveness of Research Supports for Early Career Academic Librarians

For many academic librarians, scholarly research is required in order to attain tenure or promotion and it is widely acknowledged that many early career librarians find this process challenging. Using a survey of >200 untenured or recently tenured academic librarians, this study investigates early career academic librarians' access to and experiences with research support activities designed to develop research skills and confidence. Specific attention is paid to informal mentoring, formal mentoring programs, and writing groups. Responses indicate that early career librarians need supports that target three dimensions of the research experience: research design and methods; work practices and accountability; and emotional elements. Despite this, survey respondents had limited access to formal research supports that offer instruction and guidance in the research process, leaving them to rely heavily on informal mentoring. This study highlights the need for libraries and library organizations to invest their resources in research supports for early career academic librarians, helping them to become more effective and confident researchers.     

A clickstream data analysis of Chinese academic library OPAC users' information behavior

Chinese academic libraries have been devoting great effort into introducing next-generation online public access catalogs (OPACs) in order to provide a better user experience. However, there is a lack of empirical research on their usage. In this study, a transaction log file from a typical next-generation OPAC, the Wuhan University Library OPAC, formed the basis for an investigation of users' information behavior, using a clickstream data analysis framework. The 26,732,368 clickstream records in the original log file were cleaned, parsed, coded, then analyzed at the footprint, movement, and pathway levels. The results showed that the users relied heavily on the single-box simple search interface, seldom involved themselves in an exploratory search process, and preferred page navigation over search refinement when interacting with search results. The OPAC was used as a lookup tool to locate known academic resources and as a personal information management tool to utilize basic library services, instead of as a discovery tool as intended.     

How college students evaluate and share “fake news” stories

The spread of “fake news” stories online has become a pressing concern in the United States and around the world in recent years. Social media platforms enable the rapid spread of such misinformation and also make evaluating the credibility of online information more difficult. Since college students are frequent users of social media, they are particularly likely to be exposed to fake news. A survey was conducted with 63 undergraduate students in which they identified and evaluated examples of both fake and real news stories and reported their associated information behaviors. Results showed correlations between accurate identification of fake news stories and specific critical evaluation behaviors and strategies. However, students were unable to accurately evaluate their own skills, and their willingness to share fake news stories on social media was not related to accurate identifications or evaluations of trustworthiness. This study contributes to the understanding of not just how accurately students evaluate fake news stories, but of the specific information-seeking behaviors and critical evaluation strategies that are associated with accurate identifications and evaluations and with willingness to share news stories on social media. Implications for educators and directions for future research are discussed.     

MTL 2.0: A Report on the Social Media Usage and User Engagement of the “Big Four” Academic Libraries in Montréal

Although academic libraries continue to use social media to encourage student use of libraries and promote library resources and services, there has not yet been a study of social media use by the academic libraries in Montréal. This paper examines the social media accounts of the four university libraries in Montréal and, based on data gathered over the course of an 8-month period, seeks to determine the influence of each libraries' social media activity. Success was defined by measurable growth in the number of followers during the period studied. For the three universities with Facebook and Twitter accounts, the account considered most successful was the one with the highest engagement rate. The results indicate that all of the libraries were successful on the first measure, and the libraries with the fewest number of posts had higher levels of user engagement.     

Search systems and their features: What college students use to find and save information

College students have often been surveyed about their general information seeking behaviors. However, little has been done to explore what specific system features they use to find and save information when they are working on their real-life tasks. In this study, 32 college students were invited to an information interaction lab for a session in which they recalled a recently finished task and worked on a to-be-finished task using a computer in the lab. They were asked to complete questionnaires regarding what systems they used to finish their tasks and what features were helpful for searching and for saving information. Results showed that college students rely more heavily on the Internet sources than on library sources, even for their course related work. The study identified fourteen categories of system features helpful for information search and eight categories helpful for information saving. The findings have implications for designing systems that will better help people accomplish their tasks.     

Quality and clarity of health information on Q&A sites

This study investigated the quality and clarity of health information from a total of 238 (126 English and 112 Chinese) answers retrieved from Yahoo!Answers sites. Registered nurses and library professionals judged information quality based on 8 criteria: accuracy, completeness, relevance, readability, verifiability, professional advice, usefulness and non-commercialization. Writing clarity was assessed through rhetorical structure analysis. Results showed that 46% of answers were of poor quality. Furthermore, many Q&A site users were unable to distinguish adequately between high- and low-quality answers. Only 60% of their selected best-answers corresponded to those of the health professionals. These results indicate that the reliability of health information on Q&A sites is questionable. This unreliability may partially be due to the fact that Q&A site answers contain both medical information and social support. Although both are important, they are not always compatible. It may even be dangerous to mistakenly present social support as objective medical information. This research suggests that medical advice and social support should be separated. This has a further advantage in that medical advice could be subjected to stringent, necessary quality assurance measures, without interfering with social support.     

Understanding everyday life information seeking behavior in the context of coping with daily hassles: A grounded theory study of female students

Studying everyday life information seeking (ELIS) in a variety of contexts contributes to its conceptual development. The primary goal of this study was to understand ELIS in the context of female university students' coping with daily hassles. To identify the dimensions and determinants of ELIS, and to fill this current gap in the literature, a grounded theory study was conducted using Flick's stages of episodic interviewing with 21 Iranian female first-year university students. Data were collected through semistructured interviews and analyzed through open, axial and selective coding. The findings showed that ELIS in coping with daily hassles is a multidimensional phenomenon that is affected by individuals' characteristics and sociocultural norms and values. Three main categories emerged as determinants of ELIS, namely normative status of the daily hassles, normative status of the information resources, and the individual's characteristics. Two main categories emerged as dimensions of ELIS which were type and strategy of action. Results of this study can contribute to the conceptual development of ELIS and may indicate how and in what circumstances ELIS dimensions emerge. The findings can also be used as a basis for developing information and intervention services in the context of coping with daily hassles.     

Examining Undergraduate Students' Priorities for Academic Library Services and Social Media Communication

Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services.     

Academic Librarianship Without the Degree: Examining the Characteristics and Motivations of Academic Library Professionals

Studies exploring librarians' backgrounds and career motivations frequently focus on all types of librarians or on students seeking degrees in librarianship. Investigating particular subsets of librarians is a field ripe for study. Here, we employed a survey of 193 academic library professionals, who are defined as those employed in professional positions in academic libraries but not possessing a graduate degree in librarianship. We found prior work in an academic library is a substantial motivating factor for entry into the field, as is also the case for traditional academic librarians who choose to attain a graduate degree in library science prior to obtaining a position in the library. The data also suggests that there are two main streams of entry for academic library professionals: those who are hired into functional positions that do not require a graduate degree in librarianship and those who hold paraprofessional titles that have taken on professional-level work. Finally, we found a majority of academic library professionals have no intention of, and do not see the value in, pursuing a graduate degree in librarianship.