Observations on the AIM-TWX service at the University of Virginia Medical Library

This paper is an analysis of 100 short questionaires which were completed by patrons of the AIM-TWX computerized, on-line bibliographical search service at the Medical Library of the University of Virginia during the period from August 1971 to January 1972. The survey indicates strengths and weaknesses of the new system.     

Writing a Proposal for Electronic Reserves at Virginia Commonwealth University

ABSTRACT

This presents the experience at Virginia Commonwealth University Libraries in developing a pilot project proposal for electronic reserves. The proposal served as the blueprint for planning as well as gaining the support of the library administration and library staff by discussing goals, scope, intellectual property management, budget, and timetable. Implementation of the proposal provided opportunities to identified obstacles and solutions.     

Podcasting at the University of Virginia Claude Moore Health Sciences Library

The Claude Moore Health Sciences Library co-sponsors a History of the Health Sciences Lecture Series in the fall and spring of each year. Each lecture is produced and recorded for the benefit of the University of Virginia Heath System and members of the surrounding community. In the fall of 2005, the Library decided to begin podcasting the lectures via the Internet. This article describes the investigation process for creating access to the content via podcast, Webcast, and direct download. The article also addresses how the Library is teaching podcasting in its annual Multimedia Bootcamp and exploring additional uses for podcasting. doi:10.1300/J115v26n01_02.     

Angel: post-implementation evaluation at the Indiana University School of Medicine

With continued adoption of course management systems, librarians are assuming new roles and challenges with regard to providing information resources and library services in a digital environment. For approximately five years, the Indiana University School of Medicine has employed Angel as its online teaching environment, and the Ruth Lilly Medical Library has been actively involved in the adoption of Angel. As the implementation phase was completed, a post-implementation evaluation was due. The authors conducted an evaluation of the Angel system to evaluate utilization level, content types, and library resources/services integration. This article provides the findings of the post-implementation Angel Courses Evaluation.     

The Slavist in the Digital World: Creating Scholarly Resources in Partnership with Librarians at the University of Virginia

ABSTRACT. This article offers a brief discussion of two projects—the creation of a set of digital images of Russian art and an exhibit of modern Russian children's books—developed in collaborative partnership between a Slavist and librarians at the University of Virginia. Both of these projects were designed to create shareable, flexible, and sustainable resources for research and educational use. The challenges and benefits of collaborative partnerships between scholars and librarians are discussed, and models for conceptualizing the relationships are also proposed.     

定标比超:图书馆管理的有效工具——对弗吉尼亚大学图书馆的案例研究

定标比超是指不断寻求最佳做法,并将其经过改造后在自身组织内加以实施以获得优异绩效的过程。在图书馆应用定标比超能够有效地改善图书馆的管理和服务。通过基于美国战略计划学会的定标比超委员会提出的基本流程模型,对弗吉尼亚大学图书馆曾实施的关于“图书归架流程”的定标比超进行案例研究,分析定标比超的实施步骤,指出定标比超引入与借鉴时需要注意的问题,希望能给国内想要进行定标比超的图书馆提供一些经验。     

大连医科大学图书馆文献资源利用和服务评价调查报告

本文通过对大连医科大学图书馆大学生读者的抽样调查，反映了读者对图书馆馆藏资源建设和服务的满意程度，以求为服务创新找到切实有效的思路和措施，为图书馆服务和管理的改进提供一定的依据。     

Exploring library service models at Fudan University and Appalachian State University: Experiences from an International Librarian Exchange program

In 2008, Fudan University Library (FDUL) in Shanghai and Belk Library and Information Commons at Appalachian State University (ASU) in Boone, North Carolina created a three-year librarian exchange program. The first pair of librarian exchanges occurred during the 2009–2010 academic year, with the Appalachian State librarian traveling to Fudan for five weeks during the Fall of 2009, and the first librarian from Fudan traveling to Appalachian State for five months in the spring and summer of 2010. This paper documents how the first exchanges revealed interesting similarities and differences in the academic library service models between the two universities which are illustrative of general similarities and differences between Chinese and American academic library services. The paper also discusses how any academic library can benefit from the experience of a librarian exchange program with a partner library in another country.

The experience gained from these first exchanges confirms on an international level the basic assertion that a major role of an academic library is to support the university’s curriculum.

Moreover it can be extrapolated from discussions held between librarians of the two institutions that in both the United States and China the curriculum evolves in response to reforms on campus and to changing trends within the country’s education system. It was also determined that the modes of library services in both cultures change as new technologies arise and that the pace of technological change within academic libraries is rapid and ongoing. Participants in the exchange discovered that there are strengths and weaknesses in both the ASU and FDUL service models and that the librarians from both systems can learn from one another and absorb best practices from their exchange partners. This paper reflects the views and experiences of the exchange librarians (Shi and Johnson) and also author Shao, who is a Chinese national working as a faculty fellow librarian at Appalachian State University.     

Exploring library service models at Fudan University and Appalachian State University: Experiences from an International Librarian Exchange program

In 2008, Fudan University Library (FDUL) in Shanghai and Belk Library and Information Commons at Appalachian State University (ASU) in Boone, North Carolina created a three-year librarian exchange program. The first pair of librarian exchanges occurred during the 2009–2010 academic year, with the Appalachian State librarian traveling to Fudan for five weeks during the Fall of 2009, and the first librarian from Fudan traveling to Appalachian State for five months in the spring and summer of 2010. This paper documents how the first exchanges revealed interesting similarities and differences in the academic library service models between the two universities which are illustrative of general similarities and differences between Chinese and American academic library services. The paper also discusses how any academic library can benefit from the experience of a librarian exchange program with a partner library in another country.The experience gained from these first exchanges confirms on an international level the basic assertion that a major role of an academic library is to support the university’s curriculum.Moreover it can be extrapolated from discussions held between librarians of the two institutions that in both the United States and China the curriculum evolves in response to reforms on campus and to changing trends within the country’s education system. It was also determined that the modes of library services in both cultures change as new technologies arise and that the pace of technological change within academic libraries is rapid and ongoing. Participants in the exchange discovered that there are strengths and weaknesses in both the ASU and FDUL service models and that the librarians from both systems can learn from one another and absorb best practices from their exchange partners. This paper reflects the views and experiences of the exchange librarians (Shi and Johnson) and also author Shao, who is a Chinese national working as a faculty fellow librarian at Appalachian State University.     

Aiming for service excellence: Implementing a plan for customer service quality at a blended service desk

ABSTRACT

This article discusses a public service review and redesign that resulted in a blended service desk combining reference and circulation functions, staffed by nonlibrarians. The redesign implements a number of organizational structures that encourage service excellence, as found in the business literature and in examples of nonlibrary organizations that excel in customer service. The article identifies key organizational structures that have been shown to support or hinder good service and discusses the process of implementing these structures in practice and the results of an assessment process designed around determining success.     

Behind the wall: service challenges at a prison library

Abstract

This article examines the challenges of providing library services to incarcerated men at the State Correctional Institution Benner Township in Bellefonte, Pennsylvania. Most challenges stem from sustaining an inmate’s right of access to the courts, operating without the technology found in most public libraries, and dealing with censorship.     

杨肇英教授与美国西弗吉尼亚大学工业学院的国际交流项目

最近几年 ,一些中国的高等学校和高校图书馆界正在愈来愈多地谈论着一个话题 :杨肇英教授和美国西弗吉尼亚大学工业学院（ＷｅｓｔＶｉｒｇｉｎｉａＵｎｉｖｅｒ ｓｉｔｙＩｎｓｔｉｔｕｔｅｏｆＴｅｃｈｎｏｌｏｇｙ）的国际交流项目。杨肇英教授原籍上海 ,２０世纪５０年代末到美国定居 ,获法律学和图书情报学硕士学位。６０年代开始在西弗吉尼亚大学工业学院图书馆工作 ,至今已担任该馆馆长３０多年。几十年来 ,他把毕生的精力毫无保留地投入到学院图书馆建设上来。鉴于他对学校图书馆建设的杰出贡献 ,学院聘请他为学校的终身教授并授予…     

资源利用与开发的范例——弗吉尼亚大学图书馆的"Scholars'Lab"

"Scholars' Lab"是一个专为弗吉尼亚大学人文社科专业教师和学生利用图书馆数字资源、寻求专家帮助、进行协同合作与创新研究的场所,其主要理念是图书馆资源与专家学者的有机融合,促进创新项目开展,提升研究层次。实验室由弗吉尼亚大学图书馆的数字化学术研究小组专家学者组成。文章介绍了"Scholars' Lab"的基本概况、服务内容及奖励措施,基于案例分析概括该实验室的几个鲜明特点,旨在为国内大学图书馆创新学科化服务,开发馆藏资源提供参考与帮助。     

Bibliotherapy for mental health service users Part 1: a systematic review

Aims and objectives: UK health policy advocates a patient‐centred approach to patient care. Library services could serve the rehabilitation needs of mental health service users through bibliotherapy (the use of written, audio, or e‐learning materials to provide therapeutic support). Part 1 of a two part article describes a systematic review of the evidence for the effectiveness of bibliotherapy in mental health services. Methods: The systematic review of the literature used Cochrane guidelines, together with an overview of evaluations of bibliotherapy initiatives, and assessments of the needs of adult mental health service users for rehabilitation support. Results: The evidence strongly suggests that library‐based interventions and the provision of information could be beneficial for service users and economical for the health service in assisting treatment of a range of conditions. At present, public libraries in the UK are developing basic bibliotherapy services. Conclusions: Librarians, including librarians working for the health service, might provide more sophisticated bibliotherapy services, but the evidence to guide delivery is limited.     

高校图书馆学科服务体系探析

从我国高校图书馆学科服务开展现状来看,各高校图书馆学科服务水平存在较大差距,学科服务未能深入到教学科研之中.高校图书馆学科服务体系应该以学科馆员为主体,优化各种学科信息资源,丰富学科服务形式,为各学科用户提供高水平服务.     

Books Effectively Censored: Discrimination at a University Library: Alumni the Target

Abstract

This article presents the results of a study performed on the interlibrary loan patron request records at the library of John Jay College of Criminal Justice, an urban commuter college with a specialized curriculum. The findings suggest that the increasing availability of electronic full-text resources has had a significant impact on the volume of faculty and graduate student interlibrary loan borrowing of nonreturnable, photocopied materials. This appears to be the case across disciplines and regardless of the currency of the needed materials. The downward trend in demand for these materials may be outpacing actual full-text availability. This may suggest that content is being replaced with convenience. This could have implications for reference librarians and their role in the research process. Declining demand may also provide interlibrary loan librarians and their staff opportunities to alter their services and develop new skills.     

Single service points in libraries: A review

ABSTRACT

As libraries of all types and sizes continue to re-envision themselves to remain relevant in a rapidly changing information landscape, the single service point is visible evidence of this effort. In a complex environment, combining formerly disparate functional or service units is for many libraries both an innovative and effective way to manage resources and services. It is the intent of this overview to look beyond these issues to find similarities in theme and application that may be useful for those considering implementation of a one-stop model.     

Successful Scholarly Communication at a Small University: Integration of Education,Services, and an Institutional Repository at Valparaiso University

Beginning in 2011, the Christopher Center Library Services (CCLS) unit at Valparaiso University (VU) started implementing new scholarly communication services utilizing two different components: (1) the education and training of library staff in scholarly communication trends and issues; and (2) the implementation of ValpoScholar, VU's institutional repository (IR) and its associated services. These components allowed for new skills to be developed, new services to be delivered, and the library's digital collections to grow with minimal impact to existing services. This model may provide a framework for other small institutions interested in adding scholarly communication services to their existing library services.