Airtime for Newcomers

This article explores the British and West German public service radio’s abilities to reflect on and to address the specific needs and expectations of migrant groups in their programmes between the 1960s and 1980s. Mechanisms of social inclusion and exclusion alike can be investigated here. Empirically, it is based on comparisons of radio broadcasts on and for different immigrant communities, produced by BBC Radio Leicester on/for the post-war Asian migrants in England and by West German public service broadcasting on/for ‘Gastarbeiter’ (foreign workers) as well as for ‘Spätaussiedler’ (German repatriates from East Europe). Radio is studied as an agent of identity management and citizenship education. Not only did radio talk about migrants and migration to introduce these topics and the newcomers to the local population. It also offered airtime to selected migrant communities to cater for their needs and interests as well as to facilitate their difficulties of adjusting to an unfamiliar environment.     

Building bridges: towards integrated library and information services for mental health and social care

This research focuses on identifying the information needs of health professionals, social workers and staff from voluntary agencies, who work together in the provision of services for people with a mental illness. The aim is to provide a fully integrated library and information service for mental health and social care. A number of recent government reports have prompted this research. These have culminated in the publication of the National Service Framework for Mental Health. It was decided to conduct a qualitative study using 17 semi‐structured interviews with individuals and multi‐professional groups. A thematic analysis highlighted a number of key themes including: information need, information seeking behaviour and information flows. Results have indicated that because of the dispersed nature of mental health services, across primary and secondary care, and from statutory and non‐statutory organisations, information technology is viewed as the only realistic vehicle to provide the required information. As specialist mental health trusts are configured, covering wider geographical areas, this can only increase the reliance on information technology, for information access and information sharing.     

Older adults' health information behavior in everyday life settings

Health information seeking is an important part of older adults' everyday lives as they cope with their health conditions. Semi-structured interviews conducted with 21 older adults in the United States were analyzed using Savolainen's everyday life information seeking (ELIS) model, especially its key concepts such as way of life and mastery of life. The interview data revealed that except for health care providers, a spouse or partner was mentioned as a credible interpersonal source of health information among older adults in a marital or romantic relationship. Characteristics of older adults' health information behavior in the ELIS context were identified based on types of way of life and mastery of life. For example, those who had more varied types of hobbies, including cognitive, affective, and social hobbies, were exposed to diverse people as they performed their daily routine, potentially resulting in different sources of useful health information. In couple relationships, those with an optimistic as opposed to pessimistic attitude toward a problem-solving situation played the information provider role rather than information receiver role.     

Socially Responsive Design and Evaluation of a Workers’ Compensation Thesaurus for a Community Organization with Selective Application of Cognitive Work Analysis: A Case Study

This article presents a case study of the evaluation of social responsiveness and relevance of terminology used in a specialized thesaurus constructed for a community legal clinic library. The thesaurus is intended to assist in meeting information discovery and educational needs of a small organization that advocates on behalf of injured workers for legal and social justice within Ontario's workers’ compensation system. The authors include an overview of the thesaurus project and the historical context of workers’ compensation. They discuss the use of Cognitive Work Analysis as an evaluation methodology particularly appropriate to both the material and the clinic's culture of collaboration, with examples of its application in practice and some lessons learned.     

Investigating the influence of student–teacher Facebook interaction in Thailand

ABSTRACT

In Thailand, older individuals or ‘Phu Yai’ are people with higher social status and power as compared to younger people or ‘Phu Noi’ (Komolsevin &; Knutson, 2010). In the realm of education, teachers are considered Phu Yai while students are considered Phu Noi. This concept reinforces Hofstede’s (1991) major finding on Thailand being categorized as a high power-distance culture. The current study examines students’ perspective of the effect of student–teacher Facebook interactions on intercultural communication concepts such as power distance and submission to authority within the Thai student–teacher relationship. Questionnaires were administered to 353 students (N?=?353) at a large international university in Thailand. The study found that social media use between Thai students and teachers influence how students view the face-to-face power dynamics between them and their teachers. Specifically, the more students and teachers interact on Facebook, the lower students perceive the power distance between them and their teachers.     

AgeLine: A Database of Social Gerontology Literature

AgeLine, an EBSCOhost database, focuses on literature on topics relating to people over the age of 50. AgeLine is geared to professionals in aging-related fields, such as health care professionals, social workers, and caregivers, as well as consumers. This column includes a sample search and a discussion of additional AgeLine features.     

Communicating About Chronic Caregiving in the Workplace: Employees’ Disclosure Preferences,Intentions, and Behaviors

A growing number of Americans are living with chronic health conditions that require informal, ongoing care from family members who are also in the paid labor force. In this exploratory study, communication privacy management is used to make sense of chronic caregiving (N = 48–64) and noncaregiving (N = 174–178) employees’ disclosure preferences, intentions, and behaviors in the workplace. We find that workers in general anticipate that they would disclose to many individuals at work about their caregiving, but employees actually disclose much less information to far fewer people at work when they occupy the chronic caregiver role. For chronic caregivers, positive perceptions about coworker supportiveness predict increased disclosure behaviors. Finally, future research directions as employers, workers, and policy makers prepare for the complex challenges associated with negotiating paid work and unpaid chronic caregiving are provided.     

From potential users to actual users: Use of e-government service by Chinese migrant farmer workers

The number of migrant farmer workers in China has increased so rapidly that they can't be ignored anymore as a vulnerable group in the coming information society. This study formulates a theoretical framework on the process of seeking for government information online and employs a method of questionnaire survey to investigate the information needs of migrant farmer workers and their behavior of using e-government service. The findings drawn include inconsistency of information seeking behaviors with information needs, and conditions of transfer from potential users of e-government services to actual users, such as information literacy, IT environment, the influence of social networks, the operations of government websites, and targeted services. Several policy recommendations are presented based on these findings, including improvements in the workers' information capacity, construction of special e-government programs aimed at such workers, and enhancement of public library systems and government service offerings to this target group.     

Storying the digital professional: how online screening shifts the primary site and authorship of workers’ career stories

Employers’ use of online information increases the communicative demands and complexity of employability. For employers, gathering online information for personnel selection—a process called cybervetting—supplements or augments existing information acquisition processes. For workers, cybervetting’s extractive processes require considering potential and possible career stories employers might construct. Workers increasingly need to engage in prospective and retrospective storying to communicate and maintain employability and employment. Drawing on exemplars from employers’ reports, this essay highlights: (a) how employers report assembling and making sense of workers’ information during personnel selection; (b) the limitations of existing employability strategies; as well as (c) the increased and unequally distributed uncertainty and risk; and (d) the associated and different work expected of workers as the primary site and authorship of career stories shift.     

The move to community care and the impact of long-term disability on health service provision: some implications for library services

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农民社会网络及其对信息交流的影响

社会网络是农民交流和获取信息的主要渠道,也对农民的信息交流和获取有深刻的影响。通过问卷调查660位农民的社会网络及其对不同涉农信息的传播发现,基于讨论关系的农民社会网络表现出强连带、高趋同性、低异质性的特点;这种网络特征使农民与外界的信息交流受到局限;受教育水平和收入水平的差别经由社会网络转化成信息交流的差别与分化。由此看来,农民的社会网络虽然是交流信息的主要渠道,但其改变农民所处的信息格局的能力十分微弱,而且有可能加剧农民与其他人群以及不同教育水平和收入水平的农民之间的信息分化。     

Understanding the information and resource needs of UK health and social care placement students

Background: Students on health and social care degree programmes spend 50% of their time on practice placements. Because of the diversity of settings and the need to evidence their work, it is vital to understand the information and resource needs of placement students. Objectives: The aim of this investigation was to understand the needs of placement students in terms of accessing resources whilst they are in the field in order to inform a guide to meet these needs. Methods: Focus groups were conducted with students on midwifery, social work and post‐registration health professions degree programmes on three different sites across the region. Data were analysed using Thematic Content Analysis. Results: Three themes emerged from the data: inequality, user education needs and students’ solutions and strategies. Conclusions: It is essential to speak to placement students in order to understand their needs in terms of accessing and using library resources. The timing and content of information skills training is key to meeting student needs while on placement.     

Using the Elaboration Likelihood Model to Explain to Whom “#Black Lives Matter” … And to Whom it Does Not

Officer-involved shootings have become an unfortunate regular part of news coverage. After such events, the media often select expert sources to explain the news to the public. Social media has changed this media–source dynamic. Today, laypeople—often African Americans—can go online and provide information that counters the media’s narrative. This analysis examines the effect people’s perception of sources has on their opinion of the Black Lives Matter Movement (#BLM). It also tests what other factors shape audiences’ beliefs about this issue. It finds that people who oppose #BLM have a strong orientation toward social dominance, are less likely to view America as the land of opportunity, and have ideas akin to those of modern racists, in that they oppose Affirmative Action and other race-based programs. This analysis also proposes a change to the Elaboration Likelihood Model, which serves as its theoretical basis. On racially charged issues, the personal relevance of an issue does not appear to matter; people will evaluate such topics via central processing.     

The academic and the everyday: Investigating the overlap in mature undergraduates' information–seeking behaviors

This study uses in-depth qualitative interviews to explore the information seeking behavior of 25 mature undergraduates at one Canadian university. It explores the complex interweaving of these students’ everyday and academic information needs in light of Reijo Savolainen’s framework for the study of everyday life information seeking. Findings include the role of social and cultural capital in these students’ information seeking, the diverse ways that everyday and academic contexts inform one another, and the importance of not separating the everyday from other life situations in studies of individuals’ information behaviors.     

Audience Valuation in the New Media Era: Interactivity,Online Engagement,and Electronic Word-of-Mouth Value

This national survey of broadband users (N = 200) investigates people’s participatory behavior on Internet video websites by analyzing their use of interactive features. It seeks to identify a group of “interactive audiences” who take full advantage of web interactivity and may be most valuable to advertisers. This study defined audience interactivity based on people’s frequency in using interactive features and three groups were identified—non-interactive audience, average audience, and interactive audience. It compared three audience groups based on traditional audience valuation criteria such as demographics and media consumption levels, as well as newly proposed criteria including online engagement level and electronic word-of-mouth value. Results indicated that interactive audiences are younger, more engaged online, and have higher electronic word-of-mouth value than non-interactive audiences. Because audience interactivity is related to audience value, findings suggest that advertisers should invest more in this highly engaged and influential group online. The results also reveal the need for expanding audience valuation criteria, particularly in the online space, to include other variables such as online engagement level and electronic word-of-mouth influence. The study then offers practical implications for website managers and marketers.     

Unmet needs for health information: a literature review

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Murder She Searched: The Effect of Violent Crime and News Coverage on Residents’ Information Needs

This study examines local web search data as a window into residents’ information needs surrounding the issue of urban crime. Media system dependency theory is used to explain the dynamic, interdependent relationships between changes in the local crime rate (i.e., the social system), news coverage of crime (i.e., the media system), and residents’ (i.e., the audience’s) online searches for crime-related information. It was hypothesized that crime rates and news coverage of crime would increase residents’ information needs, motivating residents to go online to search for crime-related information to cope with an increased sense of uncertainty. The responsiveness of local newspapers to residents’ dynamic information needs was also evaluated. In an initial study in Minneapolis, Minnesota, violent crime and newspaper coverage of crime did predict online searches for crime-related information. But news coverage did not predict searches for crime-related information in a follow-up study in St. Louis, Missouri. Coverage in neither city’s newspapers was responsive to changes in aggregate crime-related online searches. Reasons for differences between the two cities are discussed, as are theoretical implications for future efforts to assess what local residents’ information needs are and to evaluate whether they are being met.