The emotional context of information privacy

Why are ongoing legal, design, and policy debates around information privacy often divorced from the lived experience of everyday digital media use? This article argues that human emotion is a critical but undertheorized element in users' subjective sense of information privacy. The piece advocates for a greater attention to the phenomenology of feeling and to the concept of “visceral” design in information privacy scholarship, policy, and design practice.     

泄露他人隐私行为意向的影响要素研究

互联网的发展为人们的生活带来巨大便利,但也带来了隐私安全隐患,通过互联网渠道泄露他人隐私的现象已经引起社会的高度关注。基于犯罪学领域的中和技术理论,分析了否认责任、否认伤害、否认受害者、更高层次效忠、避免更多的伤害和隐私意识对泄露他人隐私行为发生意向的影响,构建了互联网环境下泄露他人隐私意向的研究模型。以人肉搜索这一典型例子进行场景设计,通过问卷调查,收集759份有效问卷,采用Smart PLS2.0软件进行结构方程检验。实证结果表明否认责任、否认受害者和避免更多伤害三类中和技术正向影响泄露他人隐私行为的意向,否认伤害和更高层次效忠技术对泄露他人隐私意向没有显著影响。另外,增强个人隐私意识能有效削弱泄露他人隐私行为的意向。本研究结果有助于了解隐私泄露者的行为动机,为规范互联网用户上网行径和制定隐私保护政策提供借鉴。     

MP3: The Meaning of a Format,by Jonathan Sterne. Durham,NC: Duke University Press, 2012. 360 pp. $24.95 paper. ISBN 0822352877 (paper).

Along with informed consent, anonymization is an accepted method of protecting the interests of research participants, while allowing data collected for official statistical purposes to be reused by other agencies within and outside government. The Decennial Census, carried out in a number of countries, including the United Kingdom, is a major event in the production of research data and provides an important resource for a variety of organizations. This article combines ethical evaluation, a review of relevant law and guidance, and analysis of 30 qualitative interviews (carried out during the period of the 2001 UK Census), in order to explore the adequacy of the current framework for the protection of informational privacy in relation to census data. Taking account of Nissenbaum's concept of “contextual integrity,” Vedder's concept of “categorical privacy,” and Sen's call to heed of the importance of “actual behavior,” it will be argued that the current “contractarian” view of the relationship between an individual participant and the organization carrying out the Census does not engage sufficiently with actual uses of data. As a result, people have expectations of privacy that are not matched by practice and that the current normative—including the governance—framework cannot capture.     

Selection devices for user of an electronic encyclopedia: An empirical comparison of four possibilities

This study measured the speed, error rates, and subjective evaluation of arrow-jump keys, a jump-mouse, number keys, and a touch screen in an interactive encyclopedia. A summary of previous studies comparing selection devices and strategies is presented to provide the background for this study. We found the touch screen to be the fastest in time, the least accurate but the overall favorite of the participants. The results are discussed and improvements are suggested accordingly.     

移动服务满意度与忠诚度实证研究

摘要：移动即时通讯服务的竞争越来越激烈,各商家都在积极降低门槛吸引用户。用户使用后是否会对移动服务满意并保持忠诚是服务商面临的重要问题。实证研究了信任、服务质量感知的价值对用户满意度的影响以及用户满意度、信任和转移成本对用户忠诚的影响。通过对541名移动即时通讯服务用户的进行调查获得数据,进行实证分析后,结果显示,信任、服务质量、功能价值和情感价值对满意度有显著的影响,而满意度、信任和转移成本显著影响用户忠诚度。     

基于情绪中介的信息安全保护行为研究

人们在享受移动设备和服务的同时往往忽视信息保护,从而导致隐私泄露等信息安全问题。本研究整合保护动机理论和预期后悔理论,探讨驱动个人保护动机产生的认知和情绪要素。采用问卷调查法收集240份有效样本,并通过结构方程模型进行检验。结果表明隐私关注是保护动机产生的重要影响要素,担忧情绪部分中介隐私关注与保护动机之间的关系;而感知规避能力与保护动机之间的关系被预期后悔情绪完全中介。     

Online service quality and perceived value in mobile government success: An empirical study of mobile police in China

Measuring the success of mobile government (m-government) is a significant challenge faced by the public sector today, as governments are increasingly using mobile technology to provide public services to citizens and m-government endeavors have often fallen short of their potential. To address this gap, we draw on DeLone and McLean’s (2003) updated information systems (IS) success model in order to develop an m-government success model that theorizes service quality as comprising online and offline service quality and further uses perceived value to measure net benefits. The results of a survey of 286 m-government users in China indicate that information quality and online service quality, but not system quality, are positively associated with citizen satisfaction, which in turn is positively associated with perceived value. The results also show that the relationship between online service quality and citizen satisfaction is positively moderated by offline service quality, while citizen satisfaction partially mediates the relationships between information quality/online service quality (but not system quality) and perceived value. This study extends the updated IS success model by differentiating between online and offline service quality, as well as by introducing the notion of perceived value. Our results provide guidance to researchers and practitioners regarding the role of service quality and perceived value in measuring m-government system success.     

Understanding customer satisfaction and loyalty: An empirical study of mobile instant messages in China

With the rapid development of mobile technology and large usage rates of mobile phones, mobile instant message (MIM) services have been widely adopted in China. Although previous studies on the adoption of mobile services are quite extensive, few focus on customer satisfaction and loyalty to MIM in China. In this study, we examine the determinants of customer satisfaction and loyalty. The findings confirm that trust, perceived service quality, perceived customer value, including functional value and emotional value, contribute to generating customer satisfaction with MIM. The results also show that trust, customer satisfaction and switching cost directly enhance customer loyalty. Additionally, this study finds that age, gender, and usage time have moderating effects. Finally, implications for the marketing of MIM are discussed.     

知识联盟激励协同影响因素的实证分析

从系统的视角,将知识联盟激励协同影响因素分为知识主体行为、激励协同结构、激励协同动因和知识联盟情境四个维度,并建立了其关系的结构方程模型。以不同类型的知识联盟为研究对象,利用调查问卷收集数据并进行实证检验。结果表明,合作性行为对知识联盟激励协同具有显著正向作用,竞争性行为则具有显著负向作用;激励协同结构、激励协同动因和知识联盟情境对合作性行为具有显著正向作用,而对竞争性行为则具有显著负向作用;知识主体行为完全中介了激励协同结构、激励协同动因和知识联盟情境与激励协同的关系。研究结果对知识联盟采取相应措施保证激励有效性提供了借鉴和参考。     

RFID systems in libraries: An empirical examination of factors affecting system use and user satisfaction

Library operation and management requires the performance of a number of repetitive, painstaking, labour- and time-intensive activities. Hence, in order to increase efficiency and effectiveness, many libraries are moving towards automation of the majority of their activities. Libraries are deploying Radio Frequency Identification (RFID) technology as a substitute for barcode systems for item identification and tracking, and this ultimately enables the automation of the majority of their processes. It is apparent from the available literature that research on RFID-related issues is largely concentrated on technical, organizational and implementation aspects, and less attention has been paid to understanding the use and user-satisfaction aspects. Therefore, this article aims to understand factors affecting the use of RFID systems and user satisfaction in a library context by empirically testing relevant constructs from DeLone and McLean's IS Success Model. A questionnaire-based survey was employed to collect data from a total of 181 respondents, who were all active users of an RFID-based library system. The findings from this study suggest that factors like system quality, use and user satisfaction positively influence consumer attitudes towards RFID-enabled services. The concluding section outlines salient points and briefly describes the associated limitations of this research, along with suggestions for future research directions.     

Facebook usage and mental health: An empirical study of role of non-directional social comparisons in the UK

The present paper explores the relationship between nature of Facebook usage, non-directional comparisons and depressive syndromes. The extant research on linkage between social media usage and mental health is inconclusive. The paper uses data collected through an online survey of 399 Facebook users in the UK. A Facebook frequency rating scale was developed and validated as a part of the study. The Iowa-Netherlands Comparison Orientation Measure was modified and used to measure social comparison. The depressive syndromes were captured by the modified Center for Epidemiological Studies Depression Scale. The Rank Theory of Depression was used a guiding framework. The data collection had focused on the 20–29 year olds, as justified by the literature.The study found a negative relationship between active Facebook use and non-directional social comparisons. The relationship was reversed in the case of passive usage. There is small but significant causal linkage between increased non-directional social comparisons and depressive symptoms among the users.     

Multi-stage Internet public opinion risk grading analysis of public health emergencies: An empirical study on Microblog in COVID-19

In the period of Corona Virus Disease 2019 (COVID-19), millions of people participate in the discussion of COVID-19 on the Internet, which can easily trigger public opinion and threaten social stability. This paper creatively proposes a multi-stage risk grading model of Internet public opinion for public health emergencies. On the basis of general public opinion risk grading analysis, the model continuously pays attention to the risk level of Internet public opinion based on the time scale of regular or major information updates. This model combines Analytic Hierarchy Process Sort II (AHPSort II) and Swing Weighting (SW) methods and proposes a new Multi-Criteria Decision Making (MCDM) method – AHPSort II-SW. Intuitionistic fuzzy number and linguistic fuzzy number are introduced into the model to evaluate the criteria that cannot be quantified. The multi-stage model is tested using more than 2,000 textual data about COVID-19 collected from Microblog, a leading social media platform in China. Seven public opinion risk assessments were conducted from January 23 to April 8, 2020. The empirical results show that in the early COVID-19 outbreak, the risk of public opinion is more serious on macroscopic view. In details, the risk of public opinion decreases slowly with time, but the emergence of important events may still increase the risk of public opinion. The analysis results are in line with the actual situation and verify the effectiveness of the method. Comparative analysis indicates the improved method is proved to be superior and effective, sensitivity analysis confirms its stability. Finally, management suggestions was provided, this study contributes to the literature on public opinion risk assessment and provides implications for practice.     

民营科技企业社会责任与企业绩效的实证研究:社会资本视角

利用广东和江西两省的320家民营科技企业样本数据,在将民营科技企业社会责任分为内部社会责任和外部社会责任基础上,实证分析民营科技企业社会责任与企业绩效的关系并检验企业横向社会资本和纵向社会资本在二者之间的中介效应。研究显示:具有较高的横向社会资本的民营科技企业内部社会责任对企业绩效影响较大,横向社会资本较高的民营科技企业外部社会责任对企业绩效影响较小;具有较丰富的纵向社会资本的民营科技企业的内部社会责任对企业绩效影响较大,纵向社会资本较高的民营科技企业外部社会责任对企业绩效的影响较小。     

Examining the effect of user satisfaction on system usage and individual performance with business intelligence systems: An empirical study of Taiwan's electronics industry

The advent of new information technology has radically changed the end-user computing environment over the past decade. To enhance their management decision-making capability, many organizations have made significant investments in business intelligence (BI) systems. The realization of business benefits from BI investments depends on supporting effective use of BI systems and satisfying their end user requirements. Even though a lot of attention has been paid to the decision-making benefits of BI systems in practice, there is still a limited amount of empirical research that explores the nature of end-user satisfaction with BI systems. End-user satisfaction and system usage have been recognized by many researchers as critical determinants of the success of information systems (IS). As an increasing number of companies have adopted BI systems, there is a need to understand their impact on an individual end-user's performance. In recent years, researchers have considered assessing individual performance effects from IS use as a key area of concern. Therefore, this study aims to empirically test a framework identifying the relationships between end-user computing satisfaction (EUCS), system usage, and individual performance. Data gathered from 330 end users of BI systems in the Taiwanese electronics industry were used to test the relationships proposed in the framework using the structural equation modeling approach. The results provide strong support for our model. Our results indicate that higher levels of EUCS can lead to increased BI system usage and improved individual performance, and that higher levels of BI system usage will lead to higher levels of individual performance. In addition, this study's findings, consistent with DeLone and McLean's IS success model, confirm that there exists a significant positive relationship between EUCS and system usage. Theoretical and practical implications of the findings are discussed.     

Leveraging social grouping for trust building in foreign electronic commerce firms: An exploratory study

Internet development has fueled e-commerce firms’ globalization efforts, but many have met with only limited success. This often stems from the foreign firms’ limited understanding of a focal country's local culture and idiosyncrasies. Foreign firms are usually viewed as out-group entities, which lowers consumers’ trust in them. The extent of such a phenomenon varies. In locations where people are more skeptical of out-groups, a critical question is whether it is possible to transform such foreign out-group firms into in-groups, specifically with the support of popular social networking media. Based on Social Identity Theory and Trust Transference Process, five strategies leveraging social grouping and social ties to build trust for foreign electronic commerce firms were proposed. A survey was conducted to examine their effectiveness. The results suggest that social-grouping strategies are useful for in-grouping foreign out-group entities to build trust, and the effectiveness of strategies is determined by the social similarity and psychological distance between the consumer and the endorser. This has important implications for scholars and practitioners, both local and abroad, to leverage social grouping to boost Internet sales.     

组织记忆、组织学习与供应商创新能力关系研究——基于外包情境的实证研究

基于177家中国外包企业创新管理的数据,本文采用多元层级回归方法,对组织记忆、组织学习、需求不确定性与供应商创新能力之间的关系进行了理论探讨和实证检验,试图揭示出组织记忆和组织学习对供应商创新能力的差异性影响,并对顾客需求不确定性在组织记忆、组织学习与供应商创新能力的关系中所扮演的调节效应进行了实证分析。研究结果显示,在外包情境下,组织记忆对供应商创新能力的正向影响大于组织学习的正向影响;需求不确定性对组织记忆与供应商创新能力之间的关系具有显著的正向调节作用,而对组织学习与供应商创新能力之间的关系具有显著的负向调节作用。     

创新、社会责任与产品海外形象——来自世界新兴市场的经验证据

对于在新兴市场或发展中国家提升中国产品的海外形象,创新和企业社会责任哪个更为重要？本文基于来自中亚六国的海外消费者的302份调查问卷数据,通过使用多重中介模型,对提升中国产品海外形象的主要路径和策略重点进行了经验分析。结果表明,消费者定位与中国产品海外形象正相关;基于技术的创新和基于市场的创新是中国企业提升在发展中国家产品形象的重要中介;消费者感知的企业社会责任对提升中国产品在发展中国家的形象也具有显著的中介效应。进一步研究显示,基于技术的创新、基于市场的创新和消费者感知的企业社会责任,对于提升中国产品在发展中国家的海外形象具有同等的重要作用,这一结论与其他地区创新优于企业社会责任的战术重点形成反差。研究结果对于中国产品在发展中国家实施“走出去”战略具有重要借鉴意义和参考价值。     

Domesticating algorithms: An exploratory study of Facebook users in Myanmar

Abstract

This exploratory study investigates the encounters and everyday experiences with the Facebook algorithm of 18 informants in Yangon, Myanmar. It draws on domestication theory and research on algorithms to understand how users come to use and respond to Facebook. Findings showed that their particular perception of Facebook algorithm—Friends funnel information—informs their domestication process, wherein they add strangers as Friends to draw more information flows to their News Feeds.     

Autonomous vehicles in the smart city era: An empirical study of adoption factors important for millennials

Smart cities are developing at increasing speed. Smart cities rely on the deployment of information and communication technology (ICT) that is digitally transforming our habitats. Digital transformation affects several areas from transportation, energy, government to the environment. But, primarily, it affects citizens. Therefore, the adoption of all areas of the smart city holds great research potential. The purpose of this paper is thus to provide an insight into millennials’ adoption of autonomous vehicles (AV), which are at the forefront of future transport. Millennials are an important focus group for smart city concepts since they are keen to adopt technology and new transport modes. Our research focuses on technology adoption, perception of the benefits, security, safety, mobility-related efficiencies and concerns as the key AV adoption factors. The impact of these factors is empirically tested with structural equation modelling using data from 382 millennials. We confirm the perceived benefits of AV are vital factors for AV adoption whereas the perceived safety of AV significantly reduces the influence of various concerns regarding AV.     

联盟网络社会资本对知识转移影响路径研究

 本文考察了联盟网络企业中的社会资本关系维度,分析了企业间社会资本关系与知识转移之间的关系以及影响路径,采用问卷调查方法对200家联盟网络企业知识转移状况进行问卷调查,运用所获有效数据验证它们之间的关系。实证结果显示,企业间社会资本关系与知识转移之间存在正相关关系,并且通过知识转移机会、动机、能力的中介效应影响知识转移的效果。